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Access PeopleHR vs TheraNest
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.3 / 5
Value for Money
4.4 / 5
4.3 / 5
Customer Support
4.5 / 5
4.4 / 5
Functionality
4.1 / 5
4.1 / 5
Last Review Written
March 11, 2025
March 5, 2025
Pros/Cons
Pros
- The customer service is excellent. Queries are dealt with quickly and satisfactorily, which is important with an evolving product like this which is constantly in improving development.
- The integrated chat is extremely useful, with very competent people answering all your questions with great detail and in a short time.
- It is user friendly, the support is first class, and amendments are regular and helpful. The user requests for changes are brilliant and often result in smoother experience for users and admin alike.
Cons
- Recording annual leave when an employee is off sick.
- Reports sometimes a little confusing and limited, perhaps add the element of pie charts. Org chart not very flexible.
- Sometimes when there are releases other things get messed up on the software. Sometimes there is alot of down time.
Pros
- Treatment plans and Progress Notes are awesome features, and the reports that we can create, are of great help.
- Overall pretty great product and service and seems to be a company that is focused on development and growth of the product and customer service experience.
- It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty).
Cons
- This program is grossly insufficient for billing purposes and the representative even told us that it wasn't created for billing which makes me feel even worse. You don't listen to our suggestions.
- After charging me an insanely high fee for managed billing, they refused to refund the deposit after I canceled the service with no services yet provided.
- They blame a third party that they choose and put absolutely no effort and extremely poor customer service to resolve this issue.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
