ADP Comprehensive Services
About ADP Comprehensive Services
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Most Helpful Reviews for ADP Comprehensive Services
1 - 5 of 137 Reviews
Anastacia
1,001 - 5,000 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed September 2021
Good People Management Software
Pascale
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
ADP is the best!
Payroll & reports and analytics. It gives you a wide range of options.
CONSIn the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).
Reason for choosing ADP Comprehensive Services
It's so far the best product overall. We tried different software before and even considered a new one, but ADP stays the best.
Reasons for switching to ADP Comprehensive Services
I'm not sure. I joined Payroll Dept after the fact.
Vendor Response
Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again.
Replied December 2023
Jessica
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Happy Comp Services User
Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved.
PROSI love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.
CONSSome reports could be named more clearly but there is nothing that I dislike!
Reasons for switching to ADP Comprehensive Services
We switched for a number of reasons including cost, ease of use, service, and reporting.
Vendor Response
Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come!
Replied December 2023
Anonymous
5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2019
ADP WFN is good but you'll regret adding comprehensive services...
I refuse to work for any company that uses comprehensive services.
PROSAbsolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.
CONSI used ADP Comprehensive services tied in with ADP Workforce for approximately six weeks . Week 2 I wanted to pull out my hair in frustration. My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN. My top three aggravations were: #1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day. #2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over. #3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.
Vendor Response
We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.
Replied May 2019
Kyla
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
We love ADP
We are working on updating the Pay Grades and aligning them with merit increases and bonuses.
PROSI like that we can intergrade different functions for different departments in on HR system.
CONSI don't like when the updates reject certain functions or don't keep information needed.
Reason for choosing ADP Comprehensive Services
It is more commonly known and used with other administrators in our company.
Vendor Response
Hi Kyla. Thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback.  
Replied June 2023