All RUN Powered by ADP Reviews
1-25 of 776 Reviews
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Grayson
Verified reviewer
Restaurants
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Do you have to pay taxes on payroll? Do you like doing math? Just use ADP.
Peace of mind knowing that I am not making a mistake that puts me in a bad position with the IRS.
PROSThey provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.
CONSCost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.
Roxanne
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Doing payroll in ADP in VERY easy!
Since I didn't do payroll before I started working at my current position, I feel that it is fairly easy to use. If I can learn to use it, anyone can.
PROSI like the ease of running all of the reports and that most of the ones you need are listed as standard reports. They also prepared PPP loan reports as standard reports to make your life easier.
CONSI don't like that when you have to divide salary employees into different accounts that it only keeps the first amount you put in. You have to manually add the other amounts every time.
Reason for choosing RUN Powered by ADP
They came in at an inexpensive rate and we could choice to just get the portion to run payroll.
Reasons for switching to RUN Powered by ADP
We switched because we decided that we didn't want to be a part of their employee base. And the cost of their 401K plan was very expensive.
Vendor Response
Roxanne, We thank you for your review of RUN Powered by ADP? and couldn't be happier to hear that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. -Your RUN Powered by ADP? Team
Replied May 2021
Russell
Verified reviewer
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2022
Stale product, but flexible payroll processing
It is a competent system as long as you only need to access it from a desktop browser. The pricing is “OK” for wholesale clients with more than 5 employees.
PROSIt is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc. Overall the system is easy to use. The payroll for my accounting firm is free, which is appreciated.
CONSIn 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.
Reason for choosing RUN Powered by ADP
Gusto makes it nearly impossible to change paychecks on the fly.
Vendor Response
Russell, We thank you for your feedback of RUN Powered by ADP® and are glad to hear you find ease of use and flexibility with your payroll. Your feedback regarding mobile access has been passed along to our Product Team for review. We value your partnership on your payroll and HCM needs. -Your RUN Powered by ADP Team
Replied June 2022
Cleo
Human Resources, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Great payroll platform!
Overall, my experience with RUN Powered by ADP has been great. They provide good customer service support, especially if you use the Workers' Compensation services.
PROSI've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.
CONSThe only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.
Reason for choosing RUN Powered by ADP
ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.
Reasons for switching to RUN Powered by ADP
ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.
Vendor Response
Cleo, We are thrilled to hear of your positive experience beginning at on boarding and on to running payroll with ease! We value your partnership and appreciate your feedback. -Your RUN? Service Team
Replied August 2020
Melissa
Food & Beverages, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Our All Around Payroll Solution!
Overall, ADP is the perfect fit for our catering company. It provides us with exactly what we need for payroll processing as well as the added bonus of convenient communication with employees. Not to mention their lighting fast, secure delivery of our payroll checks overnight to our door step.
PROSI really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.
CONSThe only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.
Reason for choosing RUN Powered by ADP
We chose ADP over Square due to the added security and because the overall functionality of ADP worked better with our business than Square would have.
Vendor Response
Melissa, Thank you for the outstanding feedback on RUN Powered by ADP?! We strive to provide superior tools and support that puts time back into your day so you can focus on what matters most -- your business. We appreciate your recommendation and your valuable insights! - Your RUN Powered by ADP? Team
Replied August 2019
Edgar
Verified reviewer
Construction, 11-50 employees
OVERALL RATING:
1
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2024
NO COMUNICATION, DISRESPECTFUL
nothing!! i suggest to run away from adp asap!! no customer support at all.
CONSthey Dont comunicate with customers, the have a sales team that wont reply to emails or take for ever to reach back about key problems or issues, i was a customer for adp in the roll, platform and was changing to run from adp, all of sudden my account was terminated with no explanation what so ever, for a whole week i was trying to reach support to see where my account was, they never gave me answers nothing, that is was in implementation, reach out to that department and they said it was terminated because i didnt run payroll!! omg how can we run payroll if we where never notified that it was ready to do so!! no sense then, the only thing they can say am really sorry sir, we are sorry sir, we will have the sales person manager reach out to you then again they never do!!!
Vendor Response
Edgar, we apologize for any frustrations you're experiencing with the service, but we're committed to helping you get the most out of RUN. A member of our team will be reaching out to follow up. Your feedback is very important to us here at ADP, so we thank you for the review. -Your RUN Team
Replied February 2024
David
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great payroll solution for small business
It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.
CONSThe user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.
Reasons for switching to RUN Powered by ADP
After using RUN Powered by ADP for a related company, we opted to switch this and another company as well. ADP makes it easy to keep everything organized, especially reports and tax filings.
Vendor Response
David, Thank you for your review of RUN Powered by ADP?. We love hearing that our RUN Powered by ADP? is not only easy and intuitive for you, but that it also provides peace of mind when it comes to taxes and regulatory compliance. We appreciate your feedback and as always we continue to strive to add value to your organization and to add time back into your day through our products and services. - Your RUN Powered by ADP? Team
Replied September 2020
Julie
Religious Institutions, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
ADP Run is user-friendly
My overall experience has been really good. Their customer service has been excellent as well.
PROSADP Run is exceptionally easy to use for payroll. The screens are pretty self explanatory and ADP sends you e-mail notices to remind you to post your payroll. The payroll reports that you can generate also integrate easily on other software.
CONSThere is very little that I dislike about this software. The only issue that once you post your payroll, there can be no changes. I wish that there was a 30 minute grace period, but overall, ADP really did think of everything.
Reason for choosing RUN Powered by ADP
It seemed to be the easiest to use, both from a time standpoint and was not too complicated. Also, it featured back-up customer service to help us along the way.
Reasons for switching to RUN Powered by ADP
This gave us a way to do direct deposit and avoid all hand-cut checks.
Joan
Real Estate, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Good software but expensive
Liked it and ADP but the price went up. Interesting that when I requested no increase I got it once but not again. When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges. I would have stayed since I liked the product and the company and would have liked not to go through the pain of a change.
PROSEasygoing use. Reports very good.access. ADP provides lots of HR info.
CONSIt is quite easy to use. The reports are well designed and easy toI asked about no increase I got it once but not again. When I said I was going to leakreques
Reason for choosing RUN Powered by ADP
They gave us a good offer and the change was seamless
Vendor Response
Joan, Thank you for your feedback on RUN Powered by ADP?! We are happy to hear that RUN? provided you with features and functionality that are easy to use and efficient, allowing you more time to focus on your small business. We appreciate your feedback and our RUN? Service Team would love the opportunity to discuss your experience with you. We hope to partner with you again on your payroll and human capital management needs. - Your RUN Powered by ADP? Team
Replied July 2020
Beryl
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great Customer Support
Overall my experience with Run by ADP has been very positive. I will continue to use this software and will recommend to other business associates.
PROSThe best part about Run by ADP is the customer support. They are available and have short wait times to speak with someone. They are super helpful and take the time to walk me through the software functionality. Additionally the software is relatively user friendly and simple to deploy. It makes payroll so simple!
CONSThere isn't anything that I don't like about the software. It has the features and functions that I look for in a payroll processing system.
Reason for choosing RUN Powered by ADP
I picked ADP because of the customer service and the features and benefits.
Dawn
Performing Arts, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Expensive but good
Overall satisfied with ADP, but switching to another provider that has a better timekeeping tool to save me ttime and money.
PROSEasy to use and get up to speed. Simple and easy to run payroll. Love that the system reminds you when you need to run payroll. Support is also good when needed. Most questions are answered quickly. Love not having to worry about filing payroll taxes, etc. ADP does all this for you which saves a small business owner lots of time that would spent on these things.
CONSTimekeeping app was not great and expensive compared to other payroll providers. The integration with QuickBooks is clunky and makes it hard to categorize payroll the way we need to track it for costs.
Reasons for switching to RUN Powered by ADP
ADP is a more reliable company and offered better pricing at the time.
Amanda
Mental Health Care, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Easy Management
Over all its a great system that is easy to operate on a day to day basis and to stay complain with needed paperwork.
PROSI love the HR, Payroll features the most. I also love that you can start an employee and have them update any need information remotely.
CONSThe reports can be a lot to take in and we have to add 2 payroll reports together when we do quarterly reports as some are from the previous year.
Reason for choosing RUN Powered by ADP
The option and over all run of the site is why we switched.
Reasons for switching to RUN Powered by ADP
The switch was made as ADP offered more options for the money at the time of the switch.
Jillian
Accounting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
Run Powered By ADP Is So Easy To Use!
I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs.
PROSThe ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.
CONSMy main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.
Reasons for switching to RUN Powered by ADP
It was more complicated to use and restrictive on accessibility, plus it didn't provide any employee management or filings of any kind. It was basic, just a way to deposit paychecks into employee accounts.
Vendor Response
Jillian, Thank you for your feedback on RUN Powered by ADP?! We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient, especially when on the go! I have passed along your product feedback in regards to Employee Access, would like to hear more detail on the website issues your employees experienced. We value your long standing relationship and appreciate you taking the time to provide these insights on your experience! - Your RUN Powered by ADP? Team
Replied December 2019
Yanek
Management Consulting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Fully Featured But....
RUN is mostly fine and gets the job done. It can be improved by allowing more self-service options for adjusting payroll. Also, they do not offer a service to mail 1099 forms to contractors individually. They mail the forms to the business owner and expect them to mail it individually. This seems to be something they should offer pretty easily.
PROSThe service technically has everything you need to run payroll pretty easily on a regular basis. You can pay both w2 employees and contractors with a few clicks.
CONSTo edit a payroll that has been submitted but not yet processed, you literally need to call ADP customer support. There is no way to adjust payroll once it has been submitted on a self serve basis. This is very annoying. Also, the reporting isnt as intuitive as it should be. They mostly want you to use their canned reporting. They do not offer the option to mail 1099 forms to your contractors indiivudally.
Reason for choosing RUN Powered by ADP
Promotional pricing for my clients
Reasons for switching to RUN Powered by ADP
Great promotional pricing
Vendor Response
Yanek, Laurie, Thank you for taking the time to post this review of RUN Powered by ADP®. How wonderful to hear that RUN® provides you with the information and access you require at your fingertips and top notch customer service, empowering you to focus on your business! We hear your feedback on self service functionality and reporting and have passed this along to our Product Team. We appreciate your valuable insights! -Your RUN Powered by ADP® Team
Replied January 2022
Juanita
Law Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2022
Great product with inconsistent customer service
I have not found a better more affordable option. It does everything I need it to do and requires very little effort on my end. I appreciate that it just requires me to tap a few buttons to rub my payroll. I need something that is quick and easy.
PROSThe website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app.
CONSI hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app.
Reason for choosing RUN Powered by ADP
Ease of use and the app functionality.
Vendor Response
Juanita, We are happy to hear that overall you find ease of use and helpful functionality within RUN Powered by ADP®. We appreciate your feedback on the Mobile app and wait times and have passed this along for review. Your feedback is very important to us here at ADP so we thank you for the review. - Your RUN Powered by ADP® Team
Replied February 2022
Tom
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2023
Run ADP - Payroll Review
Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/
CONSThe customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.
Reason for choosing RUN Powered by ADP
Past history of success with ADP products.
Anang
Restaurants, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Glad we went back to ADP
Very positive experience - from product functionality to customer support
PROSADP works as advertised. Payroll is easy to run, reports are bundled and stored online for easy access. We really love the Employee on-boarding self service feature as it saves us a lot of time and helps minimize errors.
CONSNot much to dislike - We want to use the HR module but due to cost issues, we will hold off on that. I had the trial run and really liked the Doc Vault features.
Reasons for switching to RUN Powered by ADP
Wanted a product that worked as advertised
Vendor Response
Anang, We couldn't be happier to welcome you back to ADP and we are thrilled you have been finding value in our products and services. We value your partnership on your payroll and HCM needs. Our Service Team would love the opportunity to discuss your interest in additional HR features, we look forward to hearing from you! Sincerely, Your RUN? Service Team
Replied October 2020
Sara
Photography, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Fantastic Program - Too Big for Small Business
If not for the higher cost, we would still be with RUN ADP and I highly recommend. The program was really solid and the customer service outstanding. Cost was the downside for us but I believe they may now have some options for smaller businesses that may fit better from a cost perspective.
PROSRun ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.
CONSThis software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.
Vendor Response
Sara, We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. We appreciate your feedback on the price structure and have passed this information along for review. -Your RUN Powered by ADP® Team
Replied November 2021
Bryan
Insurance, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2018
Once set-up ...works good
Run is a overall a good software because it allows me to focus on running my business and not keeping track of time and submitting tax reports. Before using this software I was spending hours each month capturing time accurately, saving it into spreadsheets, paying my team and filing reports.
PROSOnce set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.
CONSThe worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.
Tim
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
A great way to do payroll by a trusted company
We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.
CONSThe biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.
Lindsey-Leigh
Construction, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
A decent product that gets the job done better than the servicer we had before.
For what we need it to do, it works and then some. Having all the reports available for us to run when we have audits is much better than having to request them and wait from our previous company.
PROSFor the most part, running payroll and managing employees is easy. If there is anything that you have difficulty with there is always an agent to walk you through how to get it done. It is nice that I can enter payroll from my computer, or my phone as I am sometimes out in the field when payroll needs to be run.
CONSADP can be VERY pushy about buying additional services from them. I find it quite annoying myself. They take a bit of a " if you don't get this services, this can happen" approach that I do not appreciate.
Reasons for switching to RUN Powered by ADP
Applied was very cumbersome to work with and we were having a LOT of issues running payroll. Having to fax over, or email hand filled out payroll sheets is unacceptable at this day in age. We had so many late payroll because of them that our employees where not happy. We needed something better.
Vendor Response
Lindsey-Leigh, Thank you for taking the time to post this review of RUN Powered by ADP?. How wonderful to hear that RUN? provides you with the information and access you require at your fingertips, empowering you to focus on your business! We value your trust and partnership on your payroll and HCM needs. -Your RUN Powered by ADP? Team
Replied December 2020
Sofi
Financial Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
ADP: The Ultimate Payroll Solution
I wish I could go back to RUN or upgrade to Workforce Now. ADP 411 still helps me when I call needing advice or information and I'm not even a customer anymore. I have zero complaints about ADP. From the service to the functionality to the design, they have always delivered excellence in my experience.
PROSIt's simple enough to navigate even if you haven't used RUN before. The features are organized in a way that makes sense, and if you have any trouble you can always call and someone will help you. The support is hands-down the best "feature" because ADP service is above and beyond what you get elsewhere. The guidance they offer is sound and they do everything they can to seek more informed recommendations if you ever have a grey-area question. They also prepare filings on time and without error.
CONSThe only thing I disliked was that we outgrew RUN at my current company and had to upgrade to a solution that suits businesses with 50+ FTE headcount. ADP does offer other platforms that serve a larger scale, so it's not a big deal as long as you upgrade to another ADP product. I would never recommend switching to another provider. It's been a nightmare for me to be forced to work with a new company which I won't name here. You can't even call them a competitor because they do 5% of the work ADP did for me and they charge twice the price.
Drenna
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed June 2021
Good Product
So far pretty positive except for the minor issues with glitches. Especially with the mobile application issues.
PROSMany changes have been made to this product since our firm started using it which is a plus. There has been improvement in regard to clocking and out @ desired times. It's very easy to manage your time as well as PTO accrued time .
CONSThere are times when there are server issues and I can't clock in and out. Even when I am in the office.
Vendor Response
Drenna, We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN. Thank you for the feedback on the mobile app, we will pass this along to our Product Team. We are always working to enhance RUN and delight our users so we value your insights. - Your RUN Powered by ADP? Team
Replied June 2021
Hank
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
ADP is great product for any company
I have four companies that use ADP run and by far ADP is the easiest and most reliable application i have used for processing.
PROSIt was easy to learn and setup. Customer support was outstanding.
CONSIt doesnt always sync up correctly with quickbooks
Reasons for switching to RUN Powered by ADP
Too expensive and no real support
Deuene
Human Resources, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
ADP is overall great
I like the ability to process payroll on a consistent basis. ADP allows us the ability to set individual pay parameters for our staff and automatically process payroll for those on a set compensation. I enjoy the reports that can be produced.
CONSThis software should offer reductions for members who have used the software for a long period of time. There are only benefits for new users. The amount of individuals using this product, increases the cost of the product.
Reason for choosing RUN Powered by ADP
Features at the time