ADP TotalSource Software


 

ADP TotalSource provides cloud-based human resources (HR) support for small and midsize businesses across employee benefits, payroll, compliance, risk management, safety, recruitment and more.

The solution offers professional employer organization (PEO) services that utilize a co-employment model to manage HR functions ranging from payroll processing and risk management to compensation and benefits. Users have access to recruitment experts, job posting, interviewing, onboarding and training support.

ADP TotalSource's My TotalSource module enables users to track employee skills, certifications and licenses. In addition, the system processes payroll and provides a self-service platform for data management and generating reports.

ADP TotalSource’s Risk Management module manages risk and safety objectives along with local and federal employment regulations and safety standards. Its Separation module handles the termination process and assists in completing Consolidated Omnibus Budget Reconciliation Act (COBRA) related paperwork.

ADP TotalSource is available 24/7 and can be accessed from any mobile device to generate mobile pay statements and benefits summaries.

 

ADP TotalSource - Tax forms
 
  • ADP TotalSource - Tax forms
    Tax forms
  • ADP TotalSource - Home screen
    Home screen
  • ADP TotalSource - Payroll
    Payroll
  • ADP TotalSource - Manage jobs
    Manage jobs
Supported Operating System(s):
Web browser (OS agnostic)

78 Reviews of ADP TotalSource

 

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Software Advice Reviews (9)
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Showing 1-9 of 9

Kevin from RVS
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

The best you are going to get for payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As far as payroll goes ADP offers complete access to both employees and employers. From managing time cards to checking pay stubs.

Cons

If a person has had ADP prior to sign up it pulls forward old pay statements which can be confusing while making you make a new username.

Review Source
 
 

Barbara from Medical device company
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Don’t recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Complete lack of transparency in pricing. They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for. In addition, you give up a lot of control. For example, you cannot apply your own Paid time off policy because their system won’t accomdate it. Also they tell you if you don’t use their employee handbook (limiting your particular needs) that their Errors and omissions insurance won’t apply.

Review Source
 
 

Ben from International Neighbors
Specialty: Construction / Contracting
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

The big behemoth of payroll processing. Not the most intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Handles all payroll needs at least from an employee perspective. I can log my PTO hours, track my time, view my pay stubs and submit PTO requests.

Cons

It is not the most intuitive platform to get the hang of. It looks very clunky and it took me some time to fully understand where to submit PTO for approval.

Review Source
 
 

Brian from PrimeLending
Specialty: Banking
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

ADP TotalSource is a solid, no-frills PEO that works effectively for our joint ventures.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, ADP TotalSource checks most of the boxes needed to satisfy all of requirements of being a software system designed to act as a PEO. While there could certainly be some improvements, none of the products on the market seemed perfect, and this was one of the best 2-3 that I found.

Pros

It integrated well with our other systems and software. The customer service and support has been good and the implementation and set-up went smoothly. It does everything it was expected to and does have some nice reporting functionality included as well. It's user interface isn't particularly exciting, but is fairly intuitive and easy to pick up.

Cons

While it does what is needed, I feel like they could display more info per page and find ways to minimize "unnecessary clicks" to accomplish basic tasks related to sourcing, candidate, pipeline, dispositions, and requisition management. Also, resumes don't seem to always open properly using the Chrome browser. Sometimes, they must be downloaded in order to be viewed.

Review Source
 
 

Manu from User1st
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

ADP TotalSource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great support. The ESC is prompt and helpful.
Very easy to use. I like the option to run reports. Easy to navigate.

Cons

Times out quickly. Sometimes I wish it was easier to look up everything in the employee's profile without having to change tabs, but I understand that this is for compliance reasons.

Review Source
 
 

Nicole from Carling Communications
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly software, great for small businesses. Payroll and HR support are included so you always have someone to call.

Cons

Sometimes the reps who are assigned to you are not responsive. They do not have a great sense of urgency.

Review Source
 
 

Sandy from Corum Real Estate Group
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for Administrators

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The administrative portal is very thorough. The user portal is not as intuitive, unfortunately.

Pros

There are a lot of features and fantastic in-depth reporting, both standard and customizable. You can use csv files to upload large batches of data, instead of having to do the data entry one by one.

Cons

It can be difficult to find what you're looking for. The redesigned site is definitely an improvement, and there's a bookmark feature to assist with this issue.

Review Source
 
 

Gretchen from ATI
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Very efficient in managing employee information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of modifying records. Entering wage information and having one solution for all the HRIS needs of our organization.

Cons

Some segments are not available without paying extra, and the extra is cost prohibitive. The reports and queries are complex to create (custom).

 
 

Mike from MDE International
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use for all employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall an easy to use product.

Pros

ADP is very easy software to use as a payroll administrator and as an employee. Entering and keeping track of hours worked is a very simple process. The ease of the mobile is a great plus as well. Integrated well with internal system.
One employee can use for multiple jobs.

Cons

There are many help options available but cant seem to get a "live/dedicated" agent to assist.
Training videos are short.

 
 
 
Showing 1-20 of 69

Tyler from EIS, Inc.

June 2018

June 2018

Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ADP app for my phone was great. I could obtain a copy of my paycheck prior to auto deposit. I was also able to access my W2s.

Cons

Had to consistently change my password. It seemed in excess and a nuisance. This was a very minor issue.

Review Source: Capterra
 

Lisa from Southern Maryland Dietitian & LisaHugh.com

June 2018

June 2018

This software is by far better than its major competetor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can see and do everything I need to do. When using a competetor's software I always had to call or email somebody for basic functions

Cons

There were more upfront costs with switching platforms but overall the costs will be lower; so far using the software is really easy

Review Source: Capterra
 

Pascale from Quorum Review IRB

May 2018

May 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Cons

Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Review Source: Capterra

  Response: Automatic Data Processing, ADP (iProspect)

Date: May 2018

May 2018

 

Pascale,

Thanks so much for your review! We are pleased to see that ADP TotalSource ranks as a 5-Star product for you.

As for that strange one-time web browser glitch, we agree, that is odd. Please know that this review has been passed along to our TotalSource software team so they are aware of this.

Thank you again for taking time out from supporting your clients to submit this review. We look forward to continuing to offer stellar service to Quorum Review IRB!

 

Hema D from SIRI Info Solutions Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

WF System help us to drive Smoothly.....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Costumer Support for all the day today issues...
Report Generation for monthly , Quarterly & Annually

Cons

It should be more customized in report generating .
Assigning of Account managers to the clients should more Efficient in fixing the issues .

Review Source: Capterra
 

Aimee from Branches, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

We used this product for our HRIS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to move from paper to electronic records.

Pros

Helped us transition from paper to the electronic age. We now had a system within which we could maintain several employee functions, so in the end it did save us time and allowed us to do more (run reports, retrieve employee data quickly, etc.)

Cons

It was so buggy! The two sides (HR and Payroll modules) would not "talk" to each other which meant errors or glitches. Trying to keep data accurate was nightmarish. We had to develop our own internal process of not making any changes on the HR side when Payroll was running. We actually gave it two days before we would make any changes, even if an employee had terminated on the day payroll was running. Reports were rarely accurate.

Review Source: Capterra
 

Shannon from Doximity
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

ADP is a solid product, but it's not exactly as user friendly as it could be

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the features of ADP, and the ease of access between administrators and users. Also, with a lot of products like this, username/password recovery is hard, and ADP makes it very easy which I like.

Cons

It's not the easiest to navigate as a user. For example, to manage PTO you have to click on a calendar, which is a bit confusing. There's lots of blank space on your homepage, and I wish the layout was redesigned to be a bit more user friendly.

Review Source: GetApp
 


April 2018

April 2018

Don't Go ADP Because You Think the Name Makes It Better! It's the Worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- It's a PEO so for most businesses it is good at staying compliant
- They are great with payroll
- Employees do not like it at all

Cons

- There are many other great PEOs that will help you get what you want compliantly
- The implementation is a nightmare and support is next to none
- The benefits are not great for employees, which creates a LOT of frustration on the HR team
- ADP customer service is a nightmare - I once had to wait for two hours just to get someone
- ADP PEO will drop you without discussing it and they will tell a good amount of lies
- Compared to all of the systems on the market, ADP is the worst when it comes to the customer

Review Source: GetApp
 

Linda from C & D Signs, Inc

March 2018

March 2018

ADP Total Source has been great for our Company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having our Employees be able to do the paper work online versus doing on paper. The employees have access to their paycheck electronically

Cons

The least thing we like is the internet reports. It is a little time consuming trying to find the report you are looking for however with the more we work with this section it is getting easier

Review Source: Capterra
 

Mary from The Intl Assn of Contract & Commercial Mgrs
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Overall experience is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With ADP handling all payroll and benefits I save many, many hours of work. I know the work will be done properly and be kept up with all current regulations.

Pros

Customer support is fabulous. Reps are always able to solve any problems I have save one (see cons). I rest assured knowing that all payroll related tasks are being dealt with properly and in a timely manner.

Cons

Reporting is weak. I am unable to use ireports and have spent a lot of time with ADP technicians trying to get this function to work to no avail. I would like to be able to run simply reports with just the data I need and not have to download tons of data into a spreadsheet and then sort it out.

Review Source: Capterra
 

Paige from Southeastern Sash and Door

March 2018

March 2018

We love support team! We like our representatives. They are always helping us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support

Pros

User Friendly- Easy access to help or forms. Organized very well. Always shows phone numbers of who to call when you have questions.

Cons

No notification of changes. The change over from www.mytotalsource.com to myadp.com or mykplan.com. Wish there was one site to link all and one username and password for employees

Review Source: Capterra
 

Dan from Ames & Gough Insurance/Risk Mgm't.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

ADP TotalSource has provided my firm with excellent support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Efficient, user-friendly. It seems to work for our staff with no hiccups. We would highly recommend ADPTotalSource and are planning on a long-term relationship with them.

Cons

Nothing.. Our team is very satisfied with the software and services. We have had no complaints and our processing has gone very smoothly. We would recommend ADP TotalSource.

Review Source: Capterra
 

Liz from Valley Village
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Glad we made the change! One place for every HR need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are less steps when processing payroll. Many standard reports are available instantly and are easy access.

Cons

We noticed that employees can schedule time off even if none is available which can result in a negative balance.

Review Source: Capterra
 

Hayley from Great Job Spot
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overall TotalSource is a great resource.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less employee questions since everything is available on their login page.

Pros

That everything is consolidated and easy for the employees to have all their resource options available through their log in.

Cons

There are a few things that aren't as easily available like they were on other separate programs. There are extra loops to jump rather than doing tasks direct like I was able to do on ADP RUN for payroll.

Review Source: Capterra
 

MaryEllen from Saliga Machine Co. Inc.

March 2018

March 2018

Overall I am very happy with ADP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.

Cons

I really dislike the ireports, not user friendly at all.
Have a hard time finding the reports I need.

Review Source: Capterra
 

Ginger from Delta G Consulting Engineers
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

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Pros

Friendly user interface, provide quick access to the most common commands or features.
It's very well organized.

Cons

It would be helpful if it would have a search field for the options or reports we can't find very easily.

Review Source: Capterra
 

Kathy from ALOA Security Professionals

March 2018

March 2018

Professional help for the Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's Very Easy to Use and if you have any questions, customer service is just a phone call away. Your payroll is laid out exactly how you would by using an excel spreadsheet. All you need to do is drop in hours and the software does everything else for you.

Cons

Trying to enter the effective dates for some kind of deduction or benefit change or deletion. Setting up a new employee is difficult and time consuming.

Review Source: Capterra
 


March 2018

March 2018

We have been a customer of ADP Total Source for almost 20 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Provides us with accurate information. Security is a priority but still user friendly. The information listed on each tab is easy to understand and affords you the opportunity to access more data if necessary.

Review Source: Capterra
 

Michelle from Van Camp, Meacham and Newman
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

We are very glad we switched to ADP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like everything automated and I like being able to run the different reports. I often have to use the information.

Cons

sometimes it is not clear where to find the reports I am looking for.. sometimes it gets a little frustrating but I usually can figure it out.

Review Source: Capterra
 

Robin from Therapy In Motion

March 2018

March 2018

ADP Totalsource is a fantastic service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Managing payroll and employees and processing new hires. Totalsource is very user friendly and our employees agree!

Cons

The time software that integrates with Totalsource, EZ Labor. The EZ Labor program does well on capturing the clock-in clock-out times, but requires a lot of batch adjustments after importing into Totalsource.

Review Source: Capterra
 

Joilyn from A&M Corson's
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very user friendly, easy to navigate. Reports are great. Current on laws and mandates involving HR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

Pros

The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

Cons

I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.

Review Source: Capterra
 
 
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