ADP TotalSource Software

ADP TotalSource Software

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FrontRunners 2018

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About ADP TotalSource

ADP TotalSource is a full-service HR solution for SMBs. It provides cloud-based HR technology paired with a team of experts to help businesses handle payroll, employment tax, employee benefits and benefits administration, HR policy and compliance, time tracking, employee scheduling, and workplace safety. TotalSource is also equipped with real-time analytics and benchmarks to show how a company’s HR is performing. There are three key reasons employers partner with ADP TotalSource; 1. Employee benefits purchasing power and ability to offer more comprehensive, competitive offerings. 2.Competitive Workers’ Compensation rates and the support of a full risk and safety program. 3. Fully integrated software across all functions plus dedicated expert guidance when and whe...
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ADP TotalSource User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 196 reviews

User Profile

Chasity

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2017

Best Decision Ever

Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Pros

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Marisol

Company size: 11-50 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2019

ADP TotalSource - One stop shop!

Overall, I am highly satisfied with the product and all the features that are available to use.

Pros

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Cons

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Reasons for choosing ADP TotalSource

all aspects I was looking for were consolidated into one company.

Reasons for switching to ADP TotalSource

Run was a simple payroll system, while TotalSource offered more HR functions as well as benefits!

Meera

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

May 2022

Great Traditional Resource

PEO met the company's needs for benefits, leaves and payroll requirements

Pros

Trusted the software, great customer service

Cons

Not customizable, our company has unique fields for performances, time off and other reporting that cannot be built into the total source.

Reasons for choosing ADP TotalSource

Peo

Jayaraman

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Value for money

out of 5
5

Customer support

out of 5
1

Functionality

out of 5

May 2022

Don't use ADP Total Source for benefits

Pros

Customer service is excellent. Operators try to help and are knowledgable

Cons

Enrolling dependents into healthcare/dental plans is cumbersome and not automated. Terrible experience.

Adam

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

May 2022

ADP Totalsource

Easy to use interface and I spent way less time actioning staff timesheets and leave requests.

Pros

Ease of staff management for payroll and leave.

Cons

Payroll leave accruals have been inaccurate in the past. I believe that is corrected now.

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