ADP TotalSource

RATING:

4.2

(302)

About ADP TotalSource

ADP TotalSource is a full-service HR solution for SMBs. It provides cloud-based HR technology paired with a team of experts to help businesses handle payroll, employment tax, employee benefits and benefits administration, HR policy and compliance, time tracking, employee scheduling, and workplace safety. TotalSource is also equipped with real-time analytics and benchmarks to show how a company’s HR is performing. There are three key reasons employers partner with ADP TotalSource; 1. Employee benefits purchasing power and the ability to offer more comprehensive, competitive offerings. 2. Competitive Workers’ Compensation rates and the support of a full risk and safety program. 3. Fully integrated software across all functions, plus dedicated expert guidance when and w...

ADP TotalSource Pricing

Contact ADP for pricing information.

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ADP TotalSource Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for ADP TotalSource

1 - 5 of 178 Reviews

Brandon

11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

Reviewed September 2023

Small Businesses Beware!

User Profile

MaryEllen

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Overall I am very happy with ADP.

PROS

Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.

CONS

I really dislike the ireports, not user friendly at all. Have a hard time finding the reports I need.

Gidget

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Highly Recomend

Satisfied! Easy to use, effective reporting, love that it covers everything!

PROS

Great product, user friendly and dependable!

CONS

The ability to give access as needed rather than having to put a case in.

Reason for choosing ADP TotalSource

Ease of use and efficiency, effective reporting, love that it covers everything!

Kendra

Defense & Space, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2024

Lowest cost, but track record on service

Mediocre. If we could find another provider who is within 5% of ADP's cost, we would switch.

PROS

Overall cost seems to be the lowest - we evaluate other PEOs at least every other year, and no one has been able to beat the price.

CONS

We are in Massachusetts, which requires us to contribute to PFML. ADP pulls the funds for this but is chronically late in paying the state, resulting in additional fees and interest (which ADP has to pay), as well as dunning letters. The PFML administrators have told us that many Massachusetts companies that use ADP TotalSource have trouble getting these fees paid. Nonetheless, it is our responsibility to make sure ADP makes these payments. So, we spend a lot of time chasing them to ensure that the state gets paid. The service is highly variable. For the most part, the service has been poor and has gotten worse over time. We currently have a couple of people supporting us who are very responsive and that's a nice change. The underlying software systems seem outdated.

Reason for choosing ADP TotalSource

Lowest overall cost; best selection of medical insurance plans; national coverage.

Vendor Response

Hi Kendra, thank you so much for the review! We will be in touch shortly to ensure your needs are being met with ADP TotalSource. Have a great day!

Replied June 2024

Douglas

Construction, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2024

User interface

alwasy have a bit of a problem navigating the web portals. Plus, there are so many of them!

PROS

Ease of payrol, tax deductions, reporting

CONS

Terrible interface on work force now, and retirement accounts. Limited option while doing payroll, ie PTO: does not allow one to personalize reasons why the many various reason people take off. Also it does not allow particular payments to employess as vacation' when employee would rather work for vacation.

Reason for choosing ADP TotalSource

Sales representative came and sold us on your products and service

Reasons for switching to ADP TotalSource

ADP reps came ain and sold us on your services.

Vendor Response

Hi Douglas, thank you for the detailed review. We appreciate the feedback and value your business.

Replied July 2024