ADP TotalSource Software

Pros

The ADP app for my phone was great. I could obtain a copy of my paycheck prior to auto deposit. I was also able to access my W2s.

Cons

Had to consistently change my password. It seemed in excess and a nuisance. This was a very minor issue.

Pros

I can see and do everything I need to do. When using a competetor's software I always had to call or email somebody for basic functions

Cons

There were more upfront costs with switching platforms but overall the costs will be lower; so far using the software is really easy

Pros

We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Cons

Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Pros

Costumer Support for all the day today issues...
Report Generation for monthly , Quarterly & Annually

Cons

It should be more customized in report generating .
Assigning of Account managers to the clients should more Efficient in fixing the issues .

We were able to move from paper to electronic records.

Pros

Helped us transition from paper to the electronic age. We now had a system within which we could maintain several employee functions, so in the end it did save us time and allowed us to do more (run reports, retrieve employee data quickly, etc.)

Cons

It was so buggy! The two sides (HR and Payroll modules) would not "talk" to each other which meant errors or glitches. Trying to keep data accurate was nightmarish. We had to develop our own internal process of not making any changes on the HR side when Payroll was running. We actually gave it two days before we would make any changes, even if an employee had terminated on the day payroll was running. Reports were rarely accurate.

Pros

I like the features of ADP, and the ease of access between administrators and users. Also, with a lot of products like this, username/password recovery is hard, and ADP makes it very easy which I like.

Cons

It's not the easiest to navigate as a user. For example, to manage PTO you have to click on a calendar, which is a bit confusing. There's lots of blank space on your homepage, and I wish the layout was redesigned to be a bit more user friendly.

Pros

- It's a PEO so for most businesses it is good at staying compliant
- They are great with payroll
- Employees do not like it at all

Cons

- There are many other great PEOs that will help you get what you want compliantly
- The implementation is a nightmare and support is next to none
- The benefits are not great for employees, which creates a LOT of frustration on the HR team
- ADP customer service is a nightmare - I once had to wait for two hours just to get someone
- ADP PEO will drop you without discussing it and they will tell a good amount of lies
- Compared to all of the systems on the market, ADP is the worst when it comes to the customer

Pros

Having our Employees be able to do the paper work online versus doing on paper. The employees have access to their paycheck electronically

Cons

The least thing we like is the internet reports. It is a little time consuming trying to find the report you are looking for however with the more we work with this section it is getting easier

With ADP handling all payroll and benefits I save many, many hours of work. I know the work will be done properly and be kept up with all current regulations.

Pros

Customer support is fabulous. Reps are always able to solve any problems I have save one (see cons). I rest assured knowing that all payroll related tasks are being dealt with properly and in a timely manner.

Cons

Reporting is weak. I am unable to use ireports and have spent a lot of time with ADP technicians trying to get this function to work to no avail. I would like to be able to run simply reports with just the data I need and not have to download tons of data into a spreadsheet and then sort it out.

Support

Pros

User Friendly- Easy access to help or forms. Organized very well. Always shows phone numbers of who to call when you have questions.

Cons

No notification of changes. The change over from www.mytotalsource.com to myadp.com or mykplan.com. Wish there was one site to link all and one username and password for employees

Pros

Efficient, user-friendly. It seems to work for our staff with no hiccups. We would highly recommend ADPTotalSource and are planning on a long-term relationship with them.

Cons

Nothing.. Our team is very satisfied with the software and services. We have had no complaints and our processing has gone very smoothly. We would recommend ADP TotalSource.

Pros

There are less steps when processing payroll. Many standard reports are available instantly and are easy access.

Cons

We noticed that employees can schedule time off even if none is available which can result in a negative balance.

Less employee questions since everything is available on their login page.

Pros

That everything is consolidated and easy for the employees to have all their resource options available through their log in.

Cons

There are a few things that aren't as easily available like they were on other separate programs. There are extra loops to jump rather than doing tasks direct like I was able to do on ADP RUN for payroll.

Pros

Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.

Cons

I really dislike the ireports, not user friendly at all.
Have a hard time finding the reports I need.

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Pros

Friendly user interface, provide quick access to the most common commands or features.
It's very well organized.

Cons

It would be helpful if it would have a search field for the options or reports we can't find very easily.

Pros

It's Very Easy to Use and if you have any questions, customer service is just a phone call away. Your payroll is laid out exactly how you would by using an excel spreadsheet. All you need to do is drop in hours and the software does everything else for you.

Cons

Trying to enter the effective dates for some kind of deduction or benefit change or deletion. Setting up a new employee is difficult and time consuming.

Pros

Provides us with accurate information. Security is a priority but still user friendly. The information listed on each tab is easy to understand and affords you the opportunity to access more data if necessary.

Pros

I like everything automated and I like being able to run the different reports. I often have to use the information.

Cons

sometimes it is not clear where to find the reports I am looking for.. sometimes it gets a little frustrating but I usually can figure it out.

Pros

Managing payroll and employees and processing new hires. Totalsource is very user friendly and our employees agree!

Cons

The time software that integrates with Totalsource, EZ Labor. The EZ Labor program does well on capturing the clock-in clock-out times, but requires a lot of batch adjustments after importing into Totalsource.

The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

Pros

The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

Cons

I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.