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ADP TotalSource Software

92 reviews(4.5/5)
92 reviews(4.5/5)

ADP TotalSource provides cloud-based human resources (HR) support for small and midsize businesses across employee benefits, payroll, compliance, risk management, safety, recruitment and more.

The solution offers professional employer organization (PEO) services that utilize a co-employment model to manage HR functions ranging from payroll processing and risk management to compensation and benefits. Users have access to recruitment experts, job posting, interviewing, onboarding and training support.

ADP TotalSource's My TotalSource module enables users to track employee skills, certifications and licenses. In addition, the system processes payroll and provides a self-service platform for data management and generating reports.

ADP TotalSource’s Risk Management module manages risk and safety objectives along with local and federal employment regulations and safety standards. Its Separation module handles the termination process and assists in completing Consolidated Omnibus Budget Reconciliation Act (COBRA) related paperwork.

ADP TotalSource is available 24/7 and can be accessed from any mobile device to generate mobile pay statements and benefits summaries.

Supported Operating System(s):
Web browser (OS agnostic)

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92 Reviews of ADP TotalSource

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  • Jenna from Amick Brown, LLC

    Number of employees: 11-50 employees

    August 2018

    ADP TotalSource Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My overall experience with ADP TotalSource has been painless. It is a great software and service and will continue to use it!

    Pros

    This software is very user friendly and easy to use.

    Cons

    There could be some improvements when running reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nick from UpShift Creative Group

    Number of employees: 11-50 employees

    August 2018

    Run Away, Don't Walk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

    Pros

    PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

    Cons

    Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • kristi from hudson valley periodontics

    Number of employees: 2-10 employees

    August 2018

    What payroll??

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have adp do my payroll. Employees also use the app.

    Pros

    How easy it was to use. I especially like the app. You can view your pay stubs right on the app. Setting payroll every week is a breeze and customer service is amazing.

    Cons

    Make sure the employer has everything set up for your account or else you can not access anything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Bethany from BridgeHealth

    Number of employees: 51-200 employees

    August 2018

    There is a ton of resources in total source but you have to know about them to find them

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very straight to the point but without much description on paychecks, benefits, etc items.

    Pros

    Once you log in, it is a great place to quickly and easily see your paychecks, W2s and benefits, along with other ADP perks.

    Cons

    I just recently found out about my ADP total source discounts for car insurance, flights, pet insurance, etc. I only found out about this through word of mouth from my HR Director. After learning about it, it wasn't extremely difficult to find but it wasn't prominent on the website to get to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • jesus from Corazon Chiropractic

    July 2018

    Overall the experience was average.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was simple app to use for the most part. Everything was laid out in great allowing me to navigate.

    Cons

    Every once in a while things would not load for me or show time/amount/PTO. Other than those things good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Lindiane from Magic Leap

    Number of employees: 1,001-5,000 employees

    July 2018

    ok to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can see all my persona information, pay stub, etc. Can clock in and clock out. It is piratical.

    Pros

    Details on the Information provided. Would be good more explanations boxes saying what is it Item about and the purpose.

    Cons

    You can not use the application in two devices if you dont log off from one of them. THe application at the cell phone is a bit slow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    I used it as a beginner user and as I grew in the company became an admin in the software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of navigation was the thing I enjoyed the most. Everything was self explanatory. I didn't need any coaching or training class on how to use the program, even after I was given admin access to approve time cards, approve PTO, and deny certain requests.

    Cons

    The price. To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jeff from ServiceNow

    July 2018

    An HR and Payroll Godsend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its incredibly easy for employees to use. Tracking time, seeing paystubs, and fulfilling HR needs is now easier than ever.

    Cons

    The costs. I know there are a few other options out there that are slightly cheaper, but for the quality I dont think you should pass it up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brent from VitalSmarts

    Specialty: Education

    Number of employees: 501-1,000 employees

    July 2018

    ADP is great because I can see everything in one place

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like how ADP puts tax documents, new employee documents, benefits, payroll/check stubs, vacation policy and employee documents in one place. It's very easy to use, and it's great to be able to fill out documents electronically rather than requesting and copying and mail/dropping off documents over and over again.

    Cons

    There really aren't any "cons" that I've found. For an older and established product with a lot going on in it at once, it's not too difficult to use or to navigate. Quite satisfied.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Andrew from Campus Life & Style

    Number of employees: 51-200 employees

    June 2018

    My company uses this software to manage our time cards and other HR related features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My company uses this software to manage our time cards and other HR related features.

    Pros

    I think that this is a good base software/website for the needs. My company uses this software to manage our time cards and other HR related features.

    Cons

    I would like a quicker way to clock in. The site does seem dated, but it works. The see my paycheck function is slow and does not open in the same browser.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nora from Up Realty, LLC

    June 2018

    Great product with many benefits.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use ADP TotalSource not only for payroll but also for my personal benefits. Easy to use for insurance and keeping track of employees.

    Cons

    Since there are so many different parts of ADP TotalSource - my suggestion is for more employee onboarding information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Amanda from CINC

    June 2018

    I really enjoy the visibility of this platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I loved that this information was readily available. I just wish it was more aesthetically appeasing.

    Cons

    I wish it was more aesthetically pleasing. I dont like the pie charts and graphs. I feel like this could use an upgrade

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    I have been using ADP Totalsource for more than 2 years for all of my employment needs and training.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Convenience more than anything.

    Pros

    I can use ADP from my phone. I am able to clock in, view my hours and see my pay without anywhere and anytime. It's very convenient.

    Cons

    The software doesn't always pick up my punches so my manager has to manually enter them. if i can't remember the exact time of my punch, I have to guess and I lose time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tyler from EIS, Inc.

    June 2018

    Reliable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ADP app for my phone was great. I could obtain a copy of my paycheck prior to auto deposit. I was also able to access my W2s.

    Cons

    Had to consistently change my password. It seemed in excess and a nuisance. This was a very minor issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kevin from RVS

    Specialty: Healthcare / Medical

    Number of employees: 11-50 employees

    June 2018

    The best you are going to get for payroll

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As far as payroll goes ADP offers complete access to both employees and employers. From managing time cards to checking pay stubs.

    Cons

    If a person has had ADP prior to sign up it pulls forward old pay statements which can be confusing while making you make a new username.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Lisa from Southern Maryland Dietitian & LisaHugh.com

    June 2018

    This software is by far better than its major competetor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can see and do everything I need to do. When using a competetor's software I always had to call or email somebody for basic functions

    Cons

    There were more upfront costs with switching platforms but overall the costs will be lower; so far using the software is really easy

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Barbara from Medical device company

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    May 2018

    Don’t recommend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Complete lack of transparency in pricing. They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for. In addition, you give up a lot of control. For example, you cannot apply your own Paid time off policy because their system won’t accomdate it. Also they tell you if you don’t use their employee handbook (limiting your particular needs) that their Errors and omissions insurance won’t apply.

    This review was submitted organically. No incentive was offered
    Review Source

  • Pascale from Quorum Review IRB

    May 2018

    Very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

    Cons

    Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Automatic Data Processing, ADP (iProspect)

    May 2018

    Pascale, Thanks so much for your review! We are pleased to see that ADP TotalSource ranks as a 5-Star product for you. As for that strange one-time web browser glitch, we agree, that is odd. Please know that this review has been passed along to our TotalSource software team so they are aware of this. Thank you again for taking time out from supporting your clients to submit this review. We look forward to continuing to offer stellar service to Quorum Review IRB!

  • Hema D from SIRI Info Solutions Inc.

    Number of employees: 1,001-5,000 employees

    May 2018

    WF System help us to drive Smoothly.....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Costumer Support for all the day today issues...
    Report Generation for monthly , Quarterly & Annually

    Cons

    It should be more customized in report generating .
    Assigning of Account managers to the clients should more Efficient in fixing the issues .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Aimee from Branches, Inc.

    Number of employees: 51-200 employees

    April 2018

    We used this product for our HRIS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to move from paper to electronic records.

    Pros

    Helped us transition from paper to the electronic age. We now had a system within which we could maintain several employee functions, so in the end it did save us time and allowed us to do more (run reports, retrieve employee data quickly, etc.)

    Cons

    It was so buggy! The two sides (HR and Payroll modules) would not "talk" to each other which meant errors or glitches. Trying to keep data accurate was nightmarish. We had to develop our own internal process of not making any changes on the HR side when Payroll was running. We actually gave it two days before we would make any changes, even if an employee had terminated on the day payroll was running. Reports were rarely accurate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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