





ATS






Supported Operating System(s):
Web browser (OS agnostic)ADP TotalSource is a full-service HR solution for SMBs. It provides cloud-based HR technology paired with a team of experts to help businesses handle payroll, employment tax, employee benefits and benefits administration, HR policy and compliance, time tracking, employee scheduling, and workplace safety. TotalSource is also equipped with real-time analytics and benchmarks to show how a company’s HR is performing.
There are three key reasons employers partner with ADP TotalSource; 1. Employee benefits purchasing power and ability to offer more comprehensive, competitive offerings. 2.Competitive Workers’ Compensation rates and the support of a full risk and safety program. 3. Fully integrated software across all functions plus dedicated expert ...
ATS
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2017
Chasity from Pomerado Oral Surgery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Best Decision Ever
Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.
Pros
The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.
October 2019
Marisol from Innovative Fabrication School
Company Size: 11-50 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
ADP TotalSource - One stop shop!
Overall, I am highly satisfied with the product and all the features that are available to use.
Pros
I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!
Cons
I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.
Reasons for Choosing ADP TotalSource
all aspects I was looking for were consolidated into one company.
Reasons for Switching to ADP TotalSource
Run was a simple payroll system, while TotalSource offered more HR functions as well as benefits!
August 2018
Nick from UpShift Creative Group
Company Size: 11-50 employees
Industry: Graphic Design
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
August 2018
Run Away, Don't Walk
Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.
Pros
PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.
Cons
Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).
November 2019
Doug from Solo Products Inc.
Company Size: 11-50 employees
Industry: Packaging and Containers
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Good details
Received a couple crash courses on where to go to do what, and since then great!
Pros
There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees. Then to be able to manage from the software, very easy.
Cons
So much details hard to remember where everything is.
Reasons for Choosing ADP TotalSource
Service, sales team, and cost
Reasons for Switching to ADP TotalSource
Cost and wanted benefits package and better service
July 2020
Michelle from Pet Resource Center of Kansas City
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
2.0
Functionality
4.0
July 2020
Need to work on customer service and responsiveness.
It was great in the beginning but seems customer service is declining a bit. They need to know that many small companies are struggling, some short staffed in HR department and would like a little more hand holding through some of the processes .
Pros
Benefits cost savings Ease of recruitment and on boarding
Cons
A lot of steps- not super user friendly Customer service/responsiveness especially during these times Need a little more walk thru on some processes but are just given links to figure out ourselves
Reasons for Choosing ADP TotalSource
costs savings in benefits and insurance