Best Decision Ever

Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Pros

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

ADP TotalSource - One stop shop!

Overall, I am highly satisfied with the product and all the features that are available to use.

Pros

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Cons

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

ADP Review

It has changed the entire payroll process for our company in a positive way.

Pros

It streamlines the payroll process and makes the job very easy and efficient. I would recommend to any accounting manager

Cons

I have no complaints about ADP at this time. All employees have the ability to login and see their own accounts

Run Away, Don't Walk

Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Pros

PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Cons

Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Need to work on customer service and responsiveness.

It was great in the beginning but seems customer service is declining a bit. They need to know that many small companies are struggling, some short staffed in HR department and would like a little more hand holding through some of the processes .

Pros

Benefits cost savings Ease of recruitment and on boarding

Cons

A lot of steps- not super user friendly Customer service/responsiveness especially during these times Need a little more walk thru on some processes but are just given links to figure out ourselves