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ADP Workforce Now vs NextGen Office
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
3.9 / 5
Value for Money
4.2 / 5
3.8 / 5
Customer Support
4.2 / 5
4 / 5
Functionality
4.3 / 5
3.9 / 5
Last Review Written
March 23, 2025
March 5, 2025
Pros/Cons
Pros
- It’s been great so user friendly and comprehensive. I can see anyone with any sort of experience and in any position loving this software.
- I also like the ease of using the reporting feature to build, edit reports you your own specification is great. I also like the standard Batch of PR reports that’s provided.
- It is comforting to know ADP Workforce Now is 100% reliable. I am always confident the payroll process will run effortlessly and efficiently.
Cons
- I've had one or two problems with logging in over time, and once had a problem with resetting my password for some reason. That were the only 2 issues I've had when accessing WorkforceNow.
- If you switch between this and the other software ADP provides its is very confusing as both of the login platforms are extremely similar and confusing to employees.
- The Healthcare portion is terrible when it comes to setting up new hires. The team in charge has poor communication with management and doesn't not inform them of when they should expect their forms.
Pros
- It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.
- The workflows are good and ever improving. Reporting, interfaces and interoperability are strong.
- Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.
Cons
- I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.
- I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.
- At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
72 Recommendations
28 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
