ADP Vantage Software

Pros

ADP back dashboard is very good to work with because it explains everything and breaks down all we need to see and organizes into different categories which makes life easier!

Cons

The only complaint I have is their customer service. Had a very nasty interchange with a Representative because they were very rude when our account got locked. But somehow we managed to get everything back on track.

Pros

I love using ADP to get my paystubs, it's super easy. When you go to the site you can tell them what you want to see and it will direct you to the right log in. So if you say "See paystubs" it will direct you to the page you need and you just log in and it's all there!

Cons

nothing yet! This is the first time I've logged in since I started this job and it was super easy to see and print my stubs!

Pros

ADP is used by almost everyone. There are many people who have used the software so finding employees should be easy.

Cons

It is very hard to use. It does seem to have been updated in years. It seems obvious they to put more focus on product development.

Pros

I love the fingerprint touch feature as well as being able to access your account anytime or anywhere.

Cons

At times the software does not load quick enough. Time punches can be easily be duplicated accidentally when trying to punch in or out.

Pros

It enables you to easily enter the hours one has worked for a particular day, you can track your available vacation and sick days. This platform is rock solid, easy to use and the print out one receives after each paycheck is easily understandable.
That is the reason why most employers in the US use it!!!

Cons

I have nothing negative to say about this application, I have used other applications for time keeping, like Mihi. It makes you appreciate the ease of use ADP offers...

Pros

Super easy to use. Very straightfoward and is not rocket science. I have had to use this for my current employer and it is super easy to use.

Cons

There are really no cons I have with this product. The only exposure I have is using it to log hours. Besides that I have minimal exposure, but from an employee using it its easy and straight forward.

Pros

THIS PROGRAM IS VERY VER VERY EASY TO USE AND EVEN HAS TIPS TO HELP YOU THROUGH IF YOU NEED TROUBLE HOW TO UT SOMETHING IN

Cons

THE CONS ON THIS PROGRAM ARE AT TIME IT IS SLOW TO LOAD AND IF HAVING A GLITCH ISSUE IT WILL NOT SAVE THE INFO AND YOU MUST EVTER IT AGAIN!

Pros

I like that ADP shows what you made at past and present jobs. I like the scale that ADP has to break down how much you took home, how much you paid on taxes and what was paid overtime.

Cons

I do not like how hard it was to create an account with ADP, I felt like I had to go through three different things before actually creating my account. I also do not like how difficult it is to create a new password when forgetting your previous one.

Pros

ADP is very efficient in showing paychecks, vacation time, etc. Whenever there were any issues, they were always easy to fix especially since this software was just implemented.

Cons

I really don't have anything negative to say other than it sometimes would crash and we would have to restart the program, but that happened every so often.

Pros

ADP is one of many human resource software solutions that I have used. It provides access to all HR functions in one place, allowing employees to manager PTO, required documents, pay statements etc. The one stop solution is very beneficial.

Cons

The solution is not very intuitive and takes awhile to figure out how to navigate. While this is not the end of the world, it can be frustrating for new users.

Pros

This is used by almost every employeer I've had so it's nice to have a familiar program from job to job.

Cons

I think the clocking in and out could be improved. It's not the most clear and intuitive piece of software I've ever used.

Pros

Ease of use and full suite of the system
Ease of use and full suite of the system
Ease of use and

Cons

Troubleshooting issues in-house without proxy management Troubleshooting issues in-house without proxy

Pros

ADP Vantage is well equipped to handle the HRIS needs of companies large and small. The support from ADPs national network is also timely and effective for the most part.

Cons

The interface is poorly designed. Simple and common tasks, in some cases, are terribly convoluted and time consuming. Some components are dated and in serious need of updates.

Pros

The system is cloud based which means I can access from any computer and there is a mobile application.

Cons

Poor customer service support, too many clicks to locate information I seek, "ghost" employees that disappear when in process to transfer, unable to attach documents

I use ADP for applicant tracking, recruiting, hiring, on-boarding, reporting. Currently on version 2.01, not user friendly, have run into several issues since the migration from version 2.

Cons

- Applicant tracking
- New hire wizard
- Postings
- Reporting

We converted to ADP this past March after positive recommendations from a couple of colleagues that have been on the platform for a few years. Our implementation was an absolute nightmare. We spent much more time, energy, resources and money on it than should have been necessary. The unfortunate part is that as of August, the wrinkles still had not been ironed out. For example, at implementation we received emails from an implementation specialist at the company recommending us to purchase a certain tablet to use at all our locations for the time keeping system. We went ahead and purchased them, which was costly, only to find out after countless hours on the phone with support and many frustrated employees, that ADP does not support that tablet. Payroll is one thing that cannot be inaccurate and I feel like making the switch we had more errors in the last 6 months than we had in the last 10 years combined. Many of them were completely avoidable had the implementation been done correctly. We also have a special excel document that we have created just to manage all the cases that we have with ADP, because we would have so many at one time that the only way we could manage the follow up was to track it ourselves. Unfortunately, for a small company like we are, we did not have the manpower to take on a failed transition and so we are currently looking to make a switch to a different platform.

Pros

Ability to have a timekeeping system and payroll in one software

Cons

Implementation, Cost, Ease of Use of Payroll

Advice to Others

I would not recommend switching to ADP unless you have excessive amount of time and energy to devote to making sure your implementation is up and running months in advance before you need to go live.

Once you learn how to use the software it is easy enough, but it takes a lot of training.

Pros

They are large enough to offer 24 hour support

Cons

The support center is rarely helpful and they are not able to help you if your issue is not on their script

Our implementation was very rough. Team made lots of promises, but didn't deliver. The help line is terrible, they have no experience and most don't seem to know what you are talking about. Even when the support team make corrections to our system, they screwed it up, and we had to fix it later. There is little to no good reports for WCB reporting.

Pros

once all the bugs were worked out, the system works well

Cons

Help support is terrible

Advice to Others

just be prepared for your expectations not to be met the first time, double check everything they say they are doing to ensure it has been done right

I've had a good experience with ADP. Very straightforward and easy to use.

I have worked on the ADP Human Resource Benefits system for over 5 years. As a solo HR practitioner it has been good to have a HCM system, however ADP was selected first for payroll and A/P and time tracking. We have made the system workable for recruiting, performance management, etc. but any customization has been a challenge.

Pros

Would not be able to manage recruitment as easily without the on-line application portal. It has some limitations, but allows for communication with the candidates and automatic transmission of data when an individual is hired. Employee Self Service allows staff to easily change their address, emergency contacts, etc.

Cons

It's difficult to customize in the manner we would like to. For our size company, we do not have a dedicated customer service group so calling in for customer service you get varying levels of competency with the rep who answers the phone. Unemployment compensation services are extremely poor - missed deadlines, lack of response, delays in processing. Would not recommend using this service, ADP outsources it.

Advice to Others

We just finished looking at vendors because our frustration level with ADP was so high. I would evaluate Paycom and Paylocity as well if you are considering a new system for a smaller company.