payroll services

We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two? The software is excellent. Well written and easy to use and maintain. The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else. When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens. I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses. All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen. Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base. Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues. Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2. Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat. Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide. I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two? Sincerely, Kent Snyder

Payroll system that's robust

Make sure to do your research if you are considering ADP, it's a huge company and that comes with benefits but it's important to know where they may fall short in servicing your needs as well.

Pros

ADP can be used for small or large businesses depending on the needs of payroll. What's interesting about the product is that it can be very versatile. The product is very easy to navigate and maneuver once you are trained. They have multiple extensions that you can dig into as well if you are looking to expand.

Cons

I've used ADP with a couple of different companies of varying size and while it's great that it can flex between large and small companies. I found that the customer service was a challenge at both companies. Payroll companies offering a dedicated resource for a contact is really important especially when related to time sensitive matters.

This system can work great at time and others total glitches

System is visually nice and user friendly. After working in payroll for a very long time I was surprised to see some options not available for such a large company that smaller payroll software companies were able to accomplish. As far as straight forward payroll processing, benefits etc it works well.

Pros

The system has good function and ideally can work well with users as the dashboard is quite user friendly. It can take some time to get use to and learn but when using integrated functions it can server quite useful. There are great measures taken for security which is good but at the same time can be frustrating when admin users have to log in many times everyday. Reports are robust and fairly easy to navigate.

Cons

Many of the integrated functions can cause issues with one another. Unfortunately being so big there are many departments that handle different items and it seems that some departments always seem to say they cant speak to something even though they should know how the integration of one function impacts the area they work in. Still not big on extreme customization this has not changed from when I used them many years ago. Big business as one would think.

WFN Portal

Pros

I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

Cons

I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

ADP, pros and cons

Pros

ADP is probably the largest payroll vendor in the nations, which is good and bad. It's great because they are experienced with typical payroll processing, human resources and benefits. It's not so good if you are a smaller company or a company with out of the ordinary payroll functions such as agricultural operations and taxes, California "special" tax issues, and the like.

Cons

Although they say their customer service is first rate, we have found it not to be so when it comes to the typical needs such as payroll issues. They have a great team of specialists in Time and Attendance, Reporting, but generally we are on hold at a minimum for 15 minutes, more typically half hour and longer. We have complained and it seems that they are hiring more staff and our calls are responded to more promptly. They also have a great support center and something called the Bridge where users can chat with other users about similar issues.

ADP WorkForce Now current version review

WorkForce Now provides fields to capture a lot of employee data. In the case of our organization it does require quite a bit of time and manpower on the front end to set up a system to utilize these fields effectively. We issue a lot of equipment to our employees. Much of this equipment has calibration and serial numbers. WFN has the fields to capture this data. The challenge is developing the structure and fields to capture this data. The same is true with the document cloud. Annually our company is required to generate a lot of documents for our employees. These documents need to be retained. The documents include drug tests, background screens, company policies, etc. Structuring the storage of these documents is critical to their ease of accessibility. ADP's provision of an advisor to help develop these structures would be a welcome service. Open enrollments, benefits administration, and payroll are WFN's strengths. The recruiting and applicant tracking system is not very robust and well behind the technology of other vendors. We recently switched to ICMS. Customer service in regards to payroll is good but not outstanding. Customer service from the Benefit Service Center is inconsistent at best.

Pros

Payroll, document cloud, open enrollment

Cons

Benefit Service Center performance, Recruiting module and applicant tracking system

Very limited, have to find work arounds for nearly every aspect of HR

Pros

its cloud/ web based.

The potential is there but the system easily frustrates our employees and I can't really think of anything positive to say. Every advantage ADP offers comes with a "BUT"

Cons

Very limited, have to find work around for nearly every aspect of HR.

Can't view time cards remotely without allowing punching access

Self Service is very frustrating Here's some recommendations:
a) life events that can make changes to the employee's benefits (add employee-take away employee; not just dependents)
b) give users the ability to change beneficiaries to dependents/beneficiaries
c) work flow for additional compensation
d) allow there to be more then 1 work event template for a specific group

Also, that "you can only have one window open at a time" not only is very debilitating but annoying when the cookies get stuck and one has to reboot the entire computer.

Basically, ADP feels like a yahoo blog template with limited abilities; I'm working in a box within a box.

The best platform for time keeping, A +++

Pros

It enables you to easily enter the hours one has worked for a particular day, you can track your available vacation and sick days. This platform is rock solid, easy to use and the print out one receives after each paycheck is easily understandable.
That is the reason why most employers in the US use it!!!

Cons

I have nothing negative to say about this application, I have used other applications for time keeping, like Mihi. It makes you appreciate the ease of use ADP offers...

Payroll and benefits Administrator

Pros

The ADP platform is very user-friendly. it can make your tasks easier. As for the vendor, one can appreciate their flexibility and willingness to improve based on experiences and client needs.

Cons

What I dislike about workforce now are some of the modules like benefits, the time-off request module, and the new notifications. It is not very flexible. For example, if an employee submits a time-off request that is inaccurate the administrator cannot correct the request without canceling and creating a new request even though it has a view/edit button. Some of the benefit configurations are not easily editable by the administrator and the new notifications module still requires too many clicks to get what one needs. As for the vendor, they can definitely improve on overall customer service and service delivery.

Acceptable system but customer care is an issue

I have worked on the ADP Human Resource Benefits system for over 5 years. As a solo HR practitioner it has been good to have a HCM system, however ADP was selected first for payroll and A/P and time tracking. We have made the system workable for recruiting, performance management, etc. but any customization has been a challenge.

Pros

Would not be able to manage recruitment as easily without the on-line application portal. It has some limitations, but allows for communication with the candidates and automatic transmission of data when an individual is hired. Employee Self Service allows staff to easily change their address, emergency contacts, etc.

Cons

It's difficult to customize in the manner we would like to. For our size company, we do not have a dedicated customer service group so calling in for customer service you get varying levels of competency with the rep who answers the phone. Unemployment compensation services are extremely poor - missed deadlines, lack of response, delays in processing. Would not recommend using this service, ADP outsources it.