Great payroll software

Pros

I love how easy it is to see all of my timecard punches and pay statements on the website. Everything's easy to locate and use.

Cons

The mobile app is basically useless as it doesn't even let me view my pay stubs. It's just a blank white screen.

Very Decent HCM Platform From Trusted Brand

My overall experience with ADP Vantage HCM has been great, and I am happy that I am able to use it over my previous HCM platform, (which happened to be isolved).

Pros

What I like most about this software is that it has all that an employee would need in order to determine what their benefits situation is, what their paystubs look like, what their PTO situation is, what their direct deposit information is, etc. What I also very much like about this software is that the information maintained within it is updated in real time, such that users would be able to obtain the answers to whatever HR questions they have without the hassle of having to wait for indeterminate amounts of time. Lastly, the app associated with this software is very convenient, stable, and it simple to use whenever one needs access to the platform and they happen to be on the go.

Cons

While I am a big fan of all that this software has to offer its users, there are a couple of minor issues that I find can be worked on by ADP to make the user experience even more friendly. Specifically, I find that having access to an ADP representative via chat would be very convenient, should any questions need to be asked of them, and I would also find it much more convenient if the wait time to reach a representative would be lessened, as it can get a little long at times, (making one have to sacrifice time which could have been spent at work). Lastly, figuring out who the proper person is to speak to, (in terms of customer service), can occasionally get a little confusing, so organizing the phone prompts a bit more such that they would be more understandable would be appreciated. Other than those aspects, I really am a big fan of this software, as it does live up to its expectations the overwhelming majority of the time, which is what I am most impressed by.

Payroll system that's robust

Make sure to do your research if you are considering ADP, it's a huge company and that comes with benefits but it's important to know where they may fall short in servicing your needs as well.

Pros

ADP can be used for small or large businesses depending on the needs of payroll. What's interesting about the product is that it can be very versatile. The product is very easy to navigate and maneuver once you are trained. They have multiple extensions that you can dig into as well if you are looking to expand.

Cons

I've used ADP with a couple of different companies of varying size and while it's great that it can flex between large and small companies. I found that the customer service was a challenge at both companies. Payroll companies offering a dedicated resource for a contact is really important especially when related to time sensitive matters.

Nice tool for Payroll & Benefits management

Fairly good in terms of the product and usage. The UI can be made more intuitive and employee-friendly. Customer service centers need a major overhaul in terms of the overall support model and skillsets employed.

Pros

Fairly comprehensive in terms of features the tool provides for complex workflows for big companies. Like the simplicity and UI for achieving HR-related tasks, especially benefits management. Leave management system also links well with in-house systems and custom timesheet management systems.

Cons

Customer service isn't the best. Generic call centers where the customer service rep isn't aware of your organizational policies around leaves etc. or payroll-related questions. Neither they have the ability to direct you to the right point of contact within your organization. You would expect customer service to be more knowledgeable.

Work & ADP

Pros

Learning how to use ADP was very easy, I manage payroll for my job and I can easily navigate through this system

Cons

I haven’t found any issues using ADP vantage so far, everything has been pretty easy to learn and use.