--- title: "AllianceHCM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AllianceHCM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AllianceHCM is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/alliancehcm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [AllianceHCM](https://www.softwareadvice.com/hr/alliancehcm-profile/) / AllianceHCM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/alliancehcm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/alliancehcm-profile/alternatives/) # AllianceHCM User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 27 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 18 reviews (67%) - 4 stars: 7 reviews (26%) - 3 stars: 1 reviews (4%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Utilizing AllianceHCM for payroll, onboarding, WOTC, benefits administration, ACA compliance, and time off management has been invaluable. As a Taco Bell franchisee, integration with our BOH system (SmartLynx) reduces store managers' administrative work. - As satisfied AllianceHCM customers for over a decade, we find the system easy to use and tailored to our needs. ### Most mentioned cons - The lack of an easy-to-use API plugin (which is what we had with Paychex) is kind of baffling, and I was surprised to find that we as the end-user were tasked with interfacing with the QBO developer portal and assembling a compatible app for the GL import function (e.g. posting payroll journal entries). - the initial setup for us was difficult, the communication was lacking, we did not have the expertise to do this transition and relied on Alliance to guide us and ask the right questions. - The only issue I see with it overall is the initial setup training. If we had been given the correct information to begin with, it would have been a much easier transition. ## AllianceHCM customer reviews Showing reviews 1-25 of 27 (page 1). ### Excellent Payroll/Employee Management Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and flexible payroll management and processing #### Cons Need to follow up with AllianceHCM to set up employee onboarding and tracking of PTO #### Reasons for choosing AllianceHCM Level of customer service, ease of use, pricing #### Reasons for switching to AllianceHCM ADP was very inflexible and difficult to make changes for payroll processing. ADP fees were really high. AllianceHCM is very easy to work with and the fees are significantly lower. #### Vendor response Thank you for sharing your positive experience with AllianceHCM's payroll and employee management services. We're delighted to hear that you find our platform easy to use and flexible for managing payroll tasks. We apologize for any inconvenience you've faced with setting up employee onboarding and PTO tracking – rest assured, we're continuously working to enhance these processes and evaluating how we can improve the level of service we provide to our customers. We're glad that our customer service, user-friendly interface, and pricing were key factors in your decision to choose AllianceHCM. Your feedback is invaluable in helping us refine our services and provide an even better experience for you and others. Thank you for your trust in us and for making the switch to AllianceHCM. Replied August 2023 --- ### Alliance saved us from ADP! - Overall rating: 4/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a wonderful experience with Alliance. The transition from ADP was easy because of their knowledgeable implementation team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Everything in the system is easy to use and understand. We have received the best support from our Customer Service representatives. They are knowledgeable, and quick to help with any questions or issues that we may have. #### Cons I wish Alliance had a more robust user guide in the system. Some items are covered in the help section, some are not. I think a better guide with more detail could help cut down on customer support calls/emails. #### Reasons for choosing AllianceHCM The other products were more expensive. #### Reasons for switching to AllianceHCM ADP had the worst customer service. The system would go down often, and didn't calculate things correctly when processing payroll. #### Vendor response We're thrilled to hear about your positive experience with AllianceHCM and how we were able to make a positive impact after your transition from your previous provider. It's fantastic to know that everything within our system is user-friendly and intuitive, contributing to a smoother payroll and employee management process for your organization. We're proud of our customer service representatives for providing the best support and promptly addressing any questions or concerns you may have had. We appreciate your feedback about the user guide and understand the importance of having comprehensive resources available to our users. Your suggestion for a more detailed guide is valuable, and we'll certainly take it into consideration as we work to improve our offerings. It's also great to learn that the cost-effectiveness of AllianceHCM played a role in your decision, and we're glad we could provide you with a solution that met your needs without the added expense. Thank you for choosing us over other alternatives and for trusting our knowledgeable implementation team during the transition. Your positive experience fuels our commitment to providing excellent service. Replied August 2023 --- ### Alliance Pros & Cons - Overall rating: 3/5 - Reviewer: Darlene E. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been with them for years. Some days with Alliance is great, some days are just awful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Easy to maneuver through and can teach yourself alot of the processes and reports. #### Cons Customer service is not that good. Follow up from Alliance is not good either. Errors on benefits setups and mapping happen quite often. #### Reasons for choosing AllianceHCM It was here when I became employed. Good service up until a few years ago. #### Vendor response We're glad to hear that you find our platform easy to navigate and that it has enabled you to learn various processes and generate reports independently. Empowering users to efficiently manage their tasks is a key goal for us. However, we're truly sorry to learn that you've experienced challenges with our customer service and follow-up. We understand the importance of prompt and effective support, and we apologize for any inconvenience you've faced. Errors on benefits setups and mapping can indeed be frustrating, and we appreciate your patience as we work to minimize these occurrences. Your feedback is invaluable as it guides us in refining our system to provide a more reliable and accurate service. It's also important to note that we recognize your loyalty as a long-term customer. We're sorry to hear that the quality of service has varied in recent years, and we're dedicated to regaining your trust and delivering a consistently positive experience. Replied August 2023 --- ### Rich in features, reasonable in cost, complex in setup - Overall rating: 4/5 - Reviewer: Cody F. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good! Paychex booted us off all their electronic banking & direct deposit services with only a 30 day notice, and Alliance did a great job of meeting that turnaround time need and getting us payroll-functional by the time of our first live run. They've also done a good job getting our insurance & 401(k) setup working. I appreciate that the platform is modular so that we're not bundled into paying for a bunch of features we don't want for the sake of a few features we need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process, while difficult, was attended by a revolving door of staff (in the best way) who were able to adequately handle the division of labor and respond timely to technical errors. The ongoing support is also very high in quality, and there are live chat, phone call, and customer care team options to help with all the little things that arise (of which there are many, because this platform is very crunchy and has a massive feature suite). #### Cons The GL process has been pretty bad so far. We have a fairly simple chart of accounts, only a handful of cash accounts, and we use QBO for our accounting software. The lack of an easy-to-use API plugin (which is what we had with Paychex) is kind of baffling, and I was surprised to find that we as the end-user were tasked with interfacing with the QBO developer portal and assembling a compatible app for the GL import function (e.g. posting payroll journal entries). It's not the hardest thing in the world, but this request was sprung on us toward the end of implementation & this would be incredibly overwhelming for the technologically disinclined. #### Reasons for choosing AllianceHCM Cost, ease of implementation, contract terms #### Reasons for switching to AllianceHCM See above--we're an analytical chem lab that performs compliance testing on legal cannabis & other agricultural products, and Paychex really did not like that. #### Vendor response Thank you for sharing your comprehensive feedback on your experience with AllianceHCM. We truly value your insights and are committed to addressing your points in order to improve our platform and services. We're glad to know that our onboarding process, while challenging, was managed well by our responsive and capable staff. We apologize for any inconvenience you've experienced with the GL process. Your feedback on this aspect and the absence of an easy-to-use API plugin for QBO integration is noted. It's great to hear that our modular approach aligns well with your needs and allows you to access the features you require without unnecessary extras. Your feedback about our responsiveness during the transition and in setting up insurance and 401(k) services is greatly appreciated. If you have any further suggestions, concerns, or if there's anything specific you'd like assistance with, please don't hesitate to reach out. Replied August 2023 --- ### My Review - Overall rating: 4/5 - Reviewer: Janiene M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before - frustration and concern. Now - love ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The program is so easy to use, quite intuitive. we had little if not training. just called when we needed help #### Cons the initial setup for us was difficult, the communication was lacking, we did not have the expertise to do this transition and relied on Alliance to guide us and ask the right questions. it was a lot of hit and miss. in the end our system is working properly, but the frustration was there and the feeling that we made a mistake was overwhelming #### Reasons for choosing AllianceHCM Alliance is affiliated with Papa Johns Corp. so we trusted the product. #### Reasons for switching to AllianceHCM ADP was overly complicated. no personal touch. Price was too much for a company our size, we wanted all the bells and whistles but could keep it in budget. #### Vendor response We appreciate you taking the time to share your feedback about your experience with AllianceHCM. Your insights are incredibly valuable as they help us improve our services and support. We apologize for the challenges you faced during the initial setup phase. It's disappointing to hear that communication was lacking and that the transition process was not as smooth as expected. We understand the frustration this can cause, and we're committed to learning from this experience to enhance our guidance and support during onboarding. We're glad that despite the initial difficulties, your system is now functioning properly and that you're feeling positive about it. Transitioning to a new system can be a complex process, and we appreciate your patience as we worked together to address these issues. We understand your reasons for switching from your previous provider, and we're thrilled that you've found AllianceHCM to be a more personalized and budget-friendly solution for your company. Replied August 2023 --- ### Love Alliance HCM - Overall rating: 5/5 - Reviewer: Erin H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a product I use daily. I have used other products for payroll and the ease of use of Alliance HCM is a huge reason I am still using the product. The team communicates well when new features are coming out or changes are being made.The customer service is also top-notch. #### Cons I would say the ACA component is what I like the least. I find it confusing each year and it is difficult to get clarification on issues that come up. #### Reasons for choosing AllianceHCM My attendance on demand representatives encouraged me to give Alliance a shot. #### Reasons for switching to AllianceHCM I was not happy that I did not have the ability to make certain changes to my employee's pay information (ex: garnishments and child support). I was not able to put those in and when they were entered incorrectly it was difficult to get them fixed. Customer service was lacking. #### Vendor response We appreciate your honest input about the ACA component. We understand that compliance can be complex, and we're continuously working to improve the clarity and user-friendliness of this aspect of Alliance HCM. Your feedback is invaluable in helping us enhance this area and make it more intuitive for users like you. It's great to learn that your attendance on demand representatives recommended Alliance HCM to you, and we're glad you decided to give us a try. We aim to provide a comprehensive solution that meets the needs of our users, and we're pleased that you've found value in our product. Replied August 2023 --- ### AllianceHCM Review - Overall rating: 5/5 - Reviewer: Sandra H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Alliance is a phone call away as their customer service team is excellent through their continual assistance with report writing, product updates, enhancements I have been able to more all our companies to a more tech savy approach. When I first started with Alliance we were processing daily tasks manually. Alliance has helped me to move documents, driver's license, auto insurance, etc to more automation. This approach has saved us as an employer alot of valuable time that we can then concentrate and focus on other area. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The employee mypay portal is the section that I love the most. This portal allow me to sent TO-DO Items (driver's license renewal, auto insurance renewal) Updated Employee handbook acknowledgement. The system will send the reminder to the teram member and then record the document, download and save the pdf document. The team member can also send questions to our HR team. Gives us as an employer of an open door policy and the team members concerns and issues are addressed immediately. It is a great way to open communication to all of our team members regardless of the miles, cities or states we or they are located in. #### Cons We have mutiple companies and employee's are transferred in/out of companies alot. Our PTO plan is designed to pay PTO to certain job positions who average 30 hours or more (max of 40) per anniversary year.Consider the way we designed our PTO makes it a little more challenging when it comes to their anniversary year and pulling in all the hours worked across companies to then upload no less than 30 and no more that 40. Alliance has created reports to help facilitate the easiest way possible for us. #### Reasons for choosing AllianceHCM Alliance team is always nice, helpful and will always help you no matter the issue or concern. #### Reasons for switching to AllianceHCM I was not apart of the team who made the decision to move from ADP to Alliance however I only know of the difficulties and challenges from when they were with ADP. Alliance is a complete package you can pick as little or as much as you want to us as the employer. #### Vendor response Thank you for your detailed and positive review of AllianceHCM. We're thrilled to learn that our employee MyPay portal and other features have positively impacted your HR processes and communication with your team members. It's fantastic that the MyPay portal has allowed you to streamline tasks such as sending reminders for document updates and acknowledgments. The fact that it promotes open communication through questions and concerns sent to your HR team highlights the power of technology in fostering engagement and addressing issues promptly, regardless of geographical location. Your testimonial about the positive impact on your company's operations and the time-saving benefits of automation is truly appreciated. We're excited to have been part of your journey towards a more tech-savvy approach and are committed to continuously providing you with a platform that meets and exceeds your expectations. Replied August 2023 --- ### We love Alliance - Overall rating: 5/5 - Reviewer: Kelly T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What we like the most about Alliance is the ease of using the software to process bi-weekly payroll. Being able to have our PTO and Sick Time balances and accruals is very important to our company. We also like that Alliance files all of our taxes on our behalf with the exception of one state tax. #### Cons Our initial set up with Alliance was easy and streamlined. Customer Service is sometimes hard to receive a prompt answer from. #### Reasons for switching to AllianceHCM Our previous provider was a co-employer situation and we paid over 3% of our gross wages and they made mistakes on almost every payroll they processed. Our PTO and Sick Accruals took months to set up correctly and have correct balances. They missed filing some taxes for us. We could not get copies of our tax reports, etc #### Vendor response Thank you for your positive feedback about Alliance! We're delighted to know that our software's user-friendly nature has made bi-weekly payroll processing a breeze for you, and that having accurate PTO and Sick Time balances is crucial for your company's operations. We understand the importance of tax compliance and are glad that Alliance's tax filing services have been beneficial for you. We apologize for any delays you've experienced in customer service response times. We're actively working on improving this aspect to ensure you receive prompt and helpful assistance whenever needed. It's great to hear that your transition to AllianceHCM was successful and resolved the challenges you faced with your previous provider. We're committed to delivering a reliable solution that helps streamline your processes while maintaining accuracy. If you have any further feedback or require assistance, please don't hesitate to reach out. We appreciate your trust in AllianceHCM. Replied August 2023 --- ### Hr point of view - Overall rating: 4/5 - Reviewer: Mirza M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience I had with Alliance is good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s systemic and quick response to solve problems.And help is a phone call away. #### Cons The time difference and sometimes the representative does not call back as quickly as needed #### Reasons for choosing AllianceHCM Most suitable for our needs #### Vendor response Thank you for taking the time to share your perspective on AllianceHCM. We're glad to hear that our system's efficiency and prompt issue resolution have been valuable to you, and that our support team is readily available to assist you when needed. We apologize for any inconvenience caused by the time difference and occasional delays in representative callbacks. We understand the importance of timely communication and are committed to improving in this aspect to better meet your expectations. It's wonderful to know that you found AllianceHCM to be the most suitable solution for your needs, and we appreciate your trust in us. If you have any further feedback or suggestions, please feel free to reach out. We're dedicated to continually enhancing your experience with our platform. Thank you for being a part of the AllianceHCM community, and we look forward to serving you even better in the future. Replied August 2023 --- ### Great product for the price - Overall rating: 4/5 - Reviewer: Kyle S. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest pro with AllianceHCM is the availability to access the different categories of the HR software package without much jumping around to different portals and when you go to a category like HR or Employee, you have the tabs of the other menu options under that category to have easier access instead of going back to the drop down menu. #### Cons Only major con I can see is a better integration between Swipeclock and Alliance when it comes to time off categories and the coding there so that they line up properly and when someone goes to submit time off in Alliance, it can translate to swipeclock without doubling the work. #### Reasons for choosing AllianceHCM The cost for a very similar product was key. #### Vendor response Thank you for sharing your feedback about AllianceHCM. We're delighted to hear that our accessible and cohesive interface, which allows you to navigate different categories of the HR software package seamlessly, has been a major advantage for you. We appreciate your honest input regarding the integration between AllianceHCM and Swipeclock, particularly in relation to time off categories and coding. Your feedback is invaluable as we work to enhance the synergy between the two platforms, ensuring a smoother experience for you and your team when managing time-off requests. We're pleased that our competitive pricing played a pivotal role in your decision to choose AllianceHCM over other options like Paycor and Paychex Flex. Providing value for our users is a priority for us, and we're glad that you've found our product to be a great fit for your needs. Replied August 2023 --- ### Great customer service and paperless onboarding. - Overall rating: 5/5 - Reviewer: Linda B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fabulous customer service by well-trained Alliance staff and a straightforward online payroll system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The payroll system and onboarding is easy to use. The customer service department is great, if I have a quetsion about something new there is always someone available to help me and the follow-up is excellent. #### Cons Part of me wishes Alliance could do everything for me, like employee benefits. But they are so good at what they currently do, perhaps they know it is better to specialize in what they do best. #### Reasons for choosing AllianceHCM While shopping around, I felt like Alliance would take care of our needs and services. Also, we are a small business. At the end of the day, the owner wanted to support another small business with a workforce that was also in the Houston area. We also really do like our relationship with our insurance brokers office, so we did not need some of the extra services offered by ADP. #### Reasons for switching to AllianceHCM Better customer service. #### Vendor response Thank you for taking the time to share your experience with AllianceHCM. We're thrilled to hear that our customer service and paperless onboarding have made a positive impression on you. Our team takes great pride in providing assistance whenever needed and ensuring a smooth onboarding process. It's wonderful to know that you find our payroll system user-friendly and appreciate our commitment to specialization in our field. We're grateful for your support and your trust in us as your chosen partner. Replied August 2023 --- ### Alliance: An Essential Business Partner - Overall rating: 5/5 - Reviewer: Julie G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As satisfied AllianceHCM customers for over a decade, we find the system easy to use and tailored to our needs. We appreciate their commitment to product innovation, led by a customer-focused approach. Utilizing AllianceHCM for payroll, onboarding, WOTC, benefits administration, ACA compliance, and time off management has been invaluable. As a Taco Bell franchisee, integration with our BOH system (SmartLynx) reduces store managers' administrative work. With our company growing from 150 to over 800 employees in the past 5 years, AllianceHCM remains an essential partner in our success. #### Cons While the ATS had many great features, it lacks many features offered by other vendors (text|chat to apply, automated interview scheduling, customizable career site). #### Vendor response Thank you for sharing your remarkable journey with AllianceHCM. Your appreciation of our commitment to customer-focused product innovation is truly motivating. We're glad to have supported various aspects of your HR operations, including payroll, onboarding, benefits administration, ACA compliance, and time off management. It's fantastic to hear that our integration with your BOH system has streamlined administrative work for your store managers, especially as your company has experienced substantial growth. We acknowledge your feedback regarding the ATS and its features. While it's been a valuable tool for you, we understand that certain additional features like text/chat-to-apply, automated interview scheduling, and customizable career sites could further enhance your experience. Replied August 2023 --- ### Alliance HCM Product Review - Overall rating: 4/5 - Reviewer: Cori M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been ok. I wouldn't not say that it is exceptional customer service but all issues at this time have been resolved to my knowledge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I especially like the ease of use of the program as a whole, although we do not use all of the functionalities available. The application and onboarding process is somewhat simple once you learn how to utilize it properly. I also like the HR area for maintaining documentation. Payroll functionality is relatively easy to learn and use as well. #### Cons The customer service is not always as speedy as one would expect. There are times when I present an issue and it takes a week for someone to contact me and in some instances I have not been contacted until reaching out multiple times. I also did not feel the initial setup and training in many areas was as in depth as it should have been. I personally had to figure out how to set up areas on my own or reach out multiple times to get it done. We also had some issues with the ATS setup process and getting our jobs to feed to indeed. All softwares will have glitches and problems and I think we have finally fixed the bugs but it was definitely a headache. Most customer service people specialize in one area only which also causes problems. I did have people giving me training that didn't even know how to work certain areas which was also frustrating. #### Reasons for choosing AllianceHCM The Demo was great and sold our company on the product. #### Vendor response Thank you for sharing your honest review of AllianceHCM. We're pleased that you find the program easy to use, particularly for payroll functionality and maintaining HR documentation. Streamlining application and onboarding processes is a priority for us, and we're glad that you've found these processes manageable once you became familiar with the proper utilization. We apologize for any inconveniences you've encountered regarding customer service response times. We understand that timely assistance is crucial, and we're committed to improving our response time and ensuring that your concerns are addressed promptly and effectively. Your feedback about the initial setup and training needing to be more in-depth than expected is duly noted. We understand how important a smooth onboarding process is, and we'll work on enhancing our training materials and support to better assist you in setting up various areas of the platform. We also acknowledge your concerns about the ATS setup process and your challenges with job feeds to platforms like Indeed. Glitches and technical hiccups can indeed be frustrating, and we're glad that we were able to resolve these issues for you, even though it took time and effort. Thank you for your feedback on the product demo that led you to choose AllianceHCM. We value your trust and are committed to improving your experience with us. If you have any further feedback, concerns, or questions, please don't hesitate to reach out. Replied August 2023 --- ### Payroll Coordinator - Overall rating: 4/5 - Reviewer: Ashley P. - Verified reviewer: Yes - Industry: Plastics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am very satisfied with Alliance. I like that our employees can view their paystubs from an APP. I also like that it works well with SwipeClock. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alliance has a lot of really useful features, and it can be used to track a lot of employee information and records. The customer service is incredible. If I ever need assistance or have an issue, it is usually resolved that day, but if not it is the next day. The person assigned to my ticket always follows up to make sure I am satisfied as well. #### Cons The only thing I don't like about Alliance is the reporting feature. Sometimes it can be difficult to write the type of report I need myself, but if I reach out to the helpdesk, they write the report and have it available for me in an incredibly timely manner. #### Reasons for choosing AllianceHCM price, customer service, overall use and features #### Vendor response Thank you for your thorough and positive review of AllianceHCM! It's fantastic to know that you've been able to utilize the various features to efficiently track employee information and records. We're especially glad that our customer service has made a positive impact on your experience. Providing timely and effective assistance is a top priority for us, and we're delighted that our team has been able to resolve your issues promptly and consistently. We understand that reporting can sometimes be challenging. It's great to know that our helpdesk has been able to assist you in creating the reports you need in a timely manner. We'll continue to work on improving our reporting features to make them more intuitive and user-friendly. We're also pleased that the pricing, customer service, and overall features have met your expectations. The fact that our platform works well with SwipeClock and offers an app for employees to view their paystubs adds further value to your experience. Replied August 2023 --- ### For your information - Overall rating: 5/5 - Reviewer: Janel H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast support with clear direction when needed. #### Cons We have had no major issues to speak of except on the initial setup we were not advised clearly on what date to use for the start date when opening all of the Unemployment tax accounts and that created problems that are haunting me to this day. #### Reasons for choosing AllianceHCM Yall were most qualified to do the multi state using multiple projects and would handle payments for us. #### Reasons for switching to AllianceHCM They do not do multistate and the original use was through our CPA we moved away from her services. #### Vendor response Thank you for providing your insights about your experience with AllianceHCM. We're pleased to hear that our support has been responsive and provided clear directions when needed. We apologize for any confusion during the initial setup process, particularly regarding the start date for opening Unemployment tax accounts. We understand the impact of such details on ongoing operations, and we're dedicated to enhancing our guidance to ensure seamless setups moving forward. We appreciate that you chose AllianceHCM for its qualifications in handling multi-state projects and payments. We regret any challenges you faced with your previous solution and are glad to be of assistance. If you have any further feedback or concerns, please don't hesitate to let us know. Replied August 2023 --- ### Can't function without it - Overall rating: 5/5 - Reviewer: TuVan P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is awesome, awesome, awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The payroll and employee profile function is by far the greatest part of Alliance. On top of that the customer service and knowledge of the staff there really help whenever I have an issue or not sure of what to do. Another great function is that they submit all the documents to TWC for us. #### Cons I can't think of anything that I don't like about AllianceHCM. Maybe I guess the help function could have FAQ's or directory of where to find a specific tab in case we forget could be helpful. #### Reasons for switching to AllianceHCM This was more feasible and helped calculate the taxes, etc, management for payroll. #### Vendor response We greatly appreciate your positive feedback and the time you've taken to share your thoughts about AllianceHCM! Submitting documents to TWC on your behalf is just one of the ways we strive to make your experience even smoother. It's rewarding to know that this feature has been beneficial for your organization. Your suggestion about adding a FAQ section or directory for locating specific tabs is valuable feedback. We're always looking for ways to improve and enhance our platform's user experience, and your input will certainly be taken into consideration. We understand that switching to a new platform can be a significant decision, and we're pleased that AllianceHCM has been able to meet your needs, especially in terms of tax calculations and payroll management. Thank you once again for your kind words and your trust in AllianceHCM. Replied August 2023 --- ### Alliance- Processing all of your payroll needs! - Overall rating: 5/5 - Reviewer: Shandala T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have had a good experience with Alliance and it has fit our payroll needs and employee files. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Alliance is very user friendly. It is easy to use once you learn it and it is very easy to get reports created to compute the data that you need. #### Cons Issue with customer service- if there is an issue that cannot be solved in the same day, there is sometimes where follow up falls through the cracks and we have to reach out to find the status of a issue that was called about. #### Vendor response We appreciate your positive comments about our reporting capabilities. Our goal is to provide you with the tools you need to efficiently analyze your payroll data, and we're glad to know that this aspect has been valuable to you. However, we're sorry to hear about the issue you've encountered with our customer service. It's important to us that your concerns are addressed promptly and effectively. We apologize for any instances where follow-up fell through the cracks. Rest assured, we're committed to improving our communication and ensuring that any issues are resolved in a timely manner. We're glad to know that overall, Alliance has been meeting your payroll needs and providing a good experience. Your satisfaction is important to us, and we're dedicated to continually enhancing our services to better serve you. Replied August 2023 --- ### Alliance is very consumer friendly. Easy to use and print and run reports. Customer service is awe - Overall rating: 5/5 - Reviewer: Crystal T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had exceptional service. Customer service is always willing to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes payroll simple and convenient. It takes you step by step and is easily understandable. #### Cons I have enjoyed using Alliance and have had no issues. If I do, customer service is exceptional and always there to answer any questions. #### Reasons for choosing AllianceHCM I was not here at the time that Alliance was chosen. #### Vendor response We greatly appreciate your positive feedback regarding your experience with AllianceHCM. It's fantastic to hear that you find our platform consumer-friendly, making payroll tasks easy and convenient. We're glad that the step-by-step approach and user-friendly interface have been valuable to you. Our team takes pride in delivering exceptional customer service, and we're pleased that you've found our support readily available and helpful. While you weren't part of the initial decision, we're delighted that you've had such a positive experience with us. Thank you for your kind words and for choosing AllianceHCM. Replied August 2023 --- ### Alliance Review - Overall rating: 5/5 - Reviewer: shelli p. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The exceptional and personalized customer service. #### Cons Creating industry specific training could be easier and the tracking of said training...when issued #### Reasons for choosing AllianceHCM I had previous experience and knew the personal customer service was exceptional and well worth the switch. #### Reasons for switching to AllianceHCM The system was too bulky and designed more for bigger companies. Too many steps to get the desired results. Customer service was lacking and not attentive. #### Vendor response Thank you for sharing your feedback regarding AllianceHCM. We greatly appreciate your insights and are pleased to hear that our exceptional and personalized customer service has made a positive impact on your experience. We understand the importance of industry-specific training and its efficient tracking. Your comments highlight a valid point, and we're committed to improving this aspect to ensure that creating and monitoring such training is more user-friendly and effective. It's wonderful to know that your previous experience with our personal customer service played a significant role in your decision to switch to AllianceHCM. Providing attentive and exceptional support remains a priority for us. Replied August 2023 --- ### AHCM Review - Overall rating: 5/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GREAT development team and WONDERFUL client services managers for both accounts that I run payroll for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that everything is very user friendly and developed by HR people, which is my background. #### Cons Sometimes it CAN be difficult to find what you are looking for, but it is usually in front of my face or I call for a very timely response. #### Reasons for choosing AllianceHCM Ease of use, been with others in the past and always developed problems, and the cost was very reasonable for our use. #### Vendor response Thank you for sharing your feedback on AllianceHCM. We're delighted to hear that our user-friendly interface, developed by HR professionals like yourself, resonates with your background and needs. We understand that navigating any platform can sometimes be challenging, but we're glad to know that you've found most of what you need within reach or have experienced prompt assistance from our support team when needed. Your positive comments about our development team and client services managers truly warm our hearts. We're dedicated to delivering excellence in both our product and customer support, and we're thrilled that it's reflected in your experience. If you ever need further assistance or have suggestions, feel free to reach out. Thank you for being a part of the AllianceHCM community. Replied August 2023 --- ### Payroll made easy! - Overall rating: 5/5 - Reviewer: Priscilla C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When comparing to Kronos, Alliance is an exceptionally better product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simple steps of processing payroll. The different categories/modules helps simplify and organize my company's needs. #### Cons The New Design is a little "busy" on the eyes. I cannot seem to find things as easily as I do with the classical design. #### Vendor response It's great to know that the different categories and modules have been helpful in organizing your payroll tasks efficiently. We designed these features with the aim of providing users like you with a user-friendly and organized experience. We appreciate your constructive criticism regarding the new design. We understand that design changes can take some adjustment, and we're actively taking note of your feedback to make improvements. Our goal is to strike a balance between a modern look and a user-friendly interface that facilitates easy navigation. Thank you once again for your review. Your insights help us refine our services and enhance your experience. If you ever have more feedback or suggestions, please feel free to reach out. We're committed to continuously improving and providing you with the best payroll experience possible. Replied August 2023 --- ### Easy of the System - Overall rating: 5/5 - Reviewer: Marc M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Employees being able to see their time clocks and have access at all times and can make most changes when needed. #### Cons I don't have anything that comes to mind that I like least about the system. #### Vendor response Thank you for taking the time to share your thoughts on our system. We're delighted to hear that you've found our platform user-friendly and beneficial for your employees. It's great to know that the accessibility of time clocks and the ability to make changes when needed have been valuable features for you. We're committed to providing a seamless experience and are pleased that this aspect has met your expectations. We're also glad to learn that you don't have any specific cons to mention. Your feedback is important to us as it helps us understand what's working well and where we can continue to improve. If you ever have any suggestions or questions in the future, please don't hesitate to reach out. Thank you for being a valued user of our system! Replied August 2023 --- ### Payroll made easy - Overall rating: 5/5 - Reviewer: ray c. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros payroll processing and reports and customer relations is great. #### Cons Nothing really overall our relationship is good. #### Reasons for switching to AllianceHCM they stopped supporting it. #### Vendor response Thank you for taking the time to share your thoughts on AllianceHCM! We're delighted to hear that our payroll processing and reports have made your experience easy and efficient. Our commitment to excellent customer relations is a priority, and we're thrilled that you've noticed and appreciated it. It's unfortunate that the previous software you were using stopped receiving support, but we're glad to have been able to step in and provide a positive solution for your needs. Your satisfaction is our ultimate goal, and we're thrilled that you're very satisfied with the service you've received from AllianceHCM. If you ever have any questions, suggestions, or feedback, please don't hesitate to reach out to our support team. We're here to ensure that your experience continues to be top-notch and that your payroll management remains a smooth and hassle-free process. Thank you again for your review, and we look forward to continuing to serve you and your organization's needs with the same level of excellence. Replied August 2023 --- ### Best business decision I ever made! - Overall rating: 5/5 - Reviewer: Thomas J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As the review title says... Best business decision I ever made! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are very patient, knowledgeable and have the clients best interests in mind, always. Their Customer support is flat out the best ever. #### Cons To be honest, there isn't anything I like least. #### Reasons for choosing AllianceHCM Because of their people. #### Reasons for switching to AllianceHCM Was referred, made a call and that was all I needed to do. #### Vendor response Thank you for taking the time to share your fantastic experience with AllianceHCM. We're thrilled to hear that choosing our platform has been the best business decision you've made! We're delighted that our patient and knowledgeable team, along with our strong commitment to serving our clients' best interests, have left a positive impression on you. Providing exceptional customer support is a core value for us, and we're thrilled that you consider our support to be the best ever. It's wonderful to learn that you can't find anything you like least about our platform – your satisfaction is our ultimate goal. We're humbled that our people played a pivotal role in your decision to choose AllianceHCM. Your trust in us is deeply appreciated. Replied August 2023 --- ### I am happy we decided to go with Alliance for our payroll needs. - Overall rating: 5/5 - Reviewer: Mary Jo N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once moving from the initial training issues, it has been a very friendly system and I would recommend to anyone. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use the payroll system and the new hire features and are very happy with it. #### Cons The only issue I see with it overall is the initial setup training. If we had been given the correct information to begin with, it would have been a much easier transition. #### Reasons for switching to AllianceHCM We switched because we needed a system to do accruals. #### Vendor response Thank you for taking the time to share your thoughts about Alliance for your payroll needs. We're delighted to hear that you've had a positive experience overall. It's great to know that you've found value in using both the payroll system and the new hire features. We understand that the convenience and functionality of these features are crucial for streamlining HR processes. We apologize for any inconvenience you encountered during the initial setup training. Your feedback is important to us, and we're committed to improving our onboarding process to provide accurate information from the outset, ensuring a smoother transition for our clients. We're happy that once you moved past the initial training challenges, you've found our system to be user-friendly and efficient. Your recommendation means a lot to us, and we're dedicated to continuously enhancing our services to better meet your needs. Thank you for choosing Alliance for your HR and payroll requirements. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Replied August 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/alliancehcm-profile/reviews/?page=2) --- AllianceHCM Reviews, Pros and Cons - 2026 Software Advice