--- title: "Alterna CX Software Reviews, Demo & Pricing - 2026" description: "Review of Alterna CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/alterna-cx-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Alterna CX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Alterna CX Review From $2,000/month 1 plan Wondering if Alterna CX is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Alterna CX 4.8 [(5)](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/#reviews) Pricing Starting at $2,000.00 usage based per month ### About Alterna CX Alterna CX is an AI-based solution that streams customer data from all digital and offline touchpoints. It aggregates, analyzes and organizes customer feedback in a unified dashboard, so users can quickly address frustrations, delight customers, and find new business opportunities. Wondering if Alterna CX is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Alterna CX User Interface ## Popular Alterna CX Alternatives Main Product Alterna CX 4.8 [(5)](https://www.softwareadvice.com/customer-loyalty/alterna-cx-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.60Value for money - 4.80Customer support - 4.40Functionality Pricing Starting at $2000.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2926)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10508)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(979)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Unifocus](https://www.softwareadvice.com/customer-experience/unifocus-profile/) 4.5 [(80)](https://www.softwareadvice.com/customer-experience/unifocus-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.34Value for money - 4.23Customer support - 4.25Functionality Pricing Available upon request Get Price ## Alterna CX Pricing and Plans Starting price: $2,000.00 per month Free Trial Free Version Basic $2,000.00 usage based, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Alterna CX Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Alterna CX AI/Machine Learning Customer Experience Management Customer Segmentation Customer Surveys Customizable Reports Dashboard Data Clustering Data Discovery Data Extraction Data Mining Engagement Tracking Feedback Management Forecasting For Retail Knowledge Management Multi-Channel Data Collection Natural Language Processing Negative Feedback Management Predictive Analytics Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Sentiment Analysis Surveys & Feedback Text Analysis Trend Analysis ## Alterna CX Integrations Slack Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review ## Alterna CX User Reviews ## Alterna CX customer ratings - Overall rating: 4.8/5 - Total reviews: 5 ### Rating distribution - 5 stars: 4 reviews (80%) - 4 stars: 1 reviews (20%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 4.6/5 - Customer support: 4.8/5 - Functionality: 4.4/5 --- Have you used Alterna CX and would like to share your experience with others? ### Great tool for customer and employee feedback management which drives you to take relevant actions - Overall rating: 5/5 - Reviewer: Betül Y. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer and employee feedback management tool not only with features but also with its customer support team. Super easy to use and helps you explore root causes of positive and negative drivers. The overall experience has been very good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration is quite fast and flexible, in couple of weeks you can start collecting feedbacks from various channels. Team is fantastic and very helpful throughout the entire process. You can collect feedback and act across customer and employee journeys. Real-time event management option gives you the ability to direct the feedback, to the relevant staff, to close the loop and fix the issues as fast as possible, this also empowers front-line staff. Control panel is very easy to use and adaptable for all measurement metrics (NPS, CES, etc.), you can add or change questions in minutes. Quota management system is very functional and detailed, you can set your rules, like; how many times customer receives surveys according to the survey type or event frequency. Well worth the money. #### Cons There is nothing to mention. They continue to add new features and are consistently collecting feedbacks about the software and support team to improve. --- ### Excellent solution for our VoC Programme - Overall rating: 5/5 - Reviewer: Andrus K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With Alterna CX, we get feedback from customers from multitude of touchpoints across all subsidiaries. This provides good insight of what the customers think and feel about our products and services. Allowing us to implement actions and solutions for improving CX. Beyond single projects it has helped to strengthen the culture of 'listening to the customer' in the whole organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alterna CX includes a wide variety of functions for the VoC programme - from data integrations to survey sending and dashboards. You'll find most of what you can expect from a VoC solution in here. It was easy to integrate the solution to our legacy system, contact center, app engine etc. Setting up automatic triggers, filters, quotas, follow-up calls to detractors is quite straightforward once you get used to UI. It offers fair bit of options for setting up different kind of questions and questionnaires. It also provides dashboards for real-time overview of customer feedback - and options to customize and compose a dashboard to your own liking. Alterna CX suits well for businesses with many business units and segments - we are gathering customer feedback with ease from 5 different countries across various touchpoints. And have good overview of all results. System is well built, offering enough flexibility to accommodate our particular wishes and limitations. And last but not least, the support staff is also very responsive and cooperative to find solutions to such cases. #### Cons It may take some time to learn the UI and get a grip of all the functionalities that the solution offers. But this is normally expected from a solution that is not just a simple survey sending tool. --- ### Alterna a great CX enabler - Overall rating: 4/5 - Reviewer: Vipul K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Alterna CX provides a Voice of Customer and NPS program to collect our customers' feedback and has allowed us to improve our NPS score. Their platform has made collecting feedback from our customers as easy and intuitive as it could be. They allowed us to move beyond the survey and understand key drivers of customer expectations and take the right actions to improve. The team behind it is eager to support its customers drive business growth and continuously improves its product. #### Cons Not that I can think of right now, I believe Alterna CX will continue to grow. --- ### Great CFM tool, one should definitely speak to these guys before making a decision! - Overall rating: 5/5 - Reviewer: Harin B. - Verified reviewer: Yes - Industry: Investment Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Excellent team, understands the use case well, provides support when required, teach team capable enough to handle all the customisations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Awesome features, highly customisable, provides flexibility, gives freedom to setup own surveys from the UI with lo-no code based design, integrates well within the standard enterprise ecosystem #### Cons Could look at more clients in this part of the world, though the support is not an issue, it helps to have someone locally available, however its not a hindrance, good to have, not a must-have #### Reasons for choosing Alterna CX Was highly recommended by another group company --- ### A Useful CX Tool - Overall rating: 5/5 - Reviewer: Melih Ö. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used other for free trial - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have observed that Alterna CX is the up-and-coming preferred Voice of Customer solution in the market with its flexibility in implementation, innovative skills in CX analytics, and best value for money. The program's automation is key to improving customer experience and can be easily integrated into internal portals or CRMs. Alterna CX helps identify critical drivers of satisfaction and enables to take the necessary actions for continuous improvement. #### Cons I don't think that there is any specific improvement area for this tool. --- Showing 1 - 5 of 5 Reviews ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2926) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (979) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (393) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? 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