What is AppointmentPlus?

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for patients and calendar management.

Users can create and maintain individual calendars as well as calendars for their staff. Account access levels can be configured to determine who can edit information and modify appointments. AppointmentPlus enables users to book rooms, create waiting lists and set available hours, among other features.

Clients who set up appointments using the software receive email and text notifications to remind them of appointment times. Users also receive notifications when clients create or modify appoi...


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Supported Operating System(s):

Web browser (OS agnostic)

123 Reviews of AppointmentPlus

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(59)

59

4 stars

(33)

33

3 stars

(14)

14

2 stars

(4)

4

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 123 results

March 2018

Robert from Pure Chat

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

5 Stars Plus

Pros

Weve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction weve had with customer service has been pleasant and fast. We are a very happy client.

Cons

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Response from AppointmentPlus

Replied April 2018

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, Im happy to report that weve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

October 2016

Steve from YMCA of Pierce and Kitsap Counties

Company Size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

October 2016

My first scheduler

I feel it's a pretty user friendly system. I wish admin had a little more power to lock down the scheduling parameters. We have a lot of new users helping us book appointments, they have a habit of adjusting the pre-determined time to fit into slots. Frequent trainings and workshops have helped but not eliminated this. As far as value goes I don't know what the competitors are charging for similar features. I did score features low because I feel we are just getting the basic features for our price and would like to see more inclusions like room reservations. I do like the reports function, I run monthly reports and this is a breeze with the program. I inherited this program from the supervisor before me, I pretty much have been on my own learning to use it, it sounds like now they have quite the extensive training and support program for new users.

Pros

Reports Ease of scheduling

Cons

I would like to see the whole days worth of appointments and staff on one screen without scrolling right. I would like to be able to lock the predetermined times given to appointments.

June 2018

Matanda from SPARROWONE.COM

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Best scheduler I've found

Pros

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers. The Good News: -Configurable - lots of settings and rules -Intuitive - easy to work with appointments and run reports -Training - I thought it was great that we had a real person training us

Cons

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

December 2019

Reginald L. from Emory

Company Size: 11-50 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2019

Great Resource

Overall it has been a very great product. I think it a great tool for the line of work I used it for.

Pros

I used this for a side-gig I was a part of . I was a field interviewer (independently contracted) for the ATL Housing Authority alongside Emory University. We used this software to schedule in-house interviews with respondents. This was my first time using the software and it was very user friendly. It helped me/us keep track of who was being interviewed, where, how long etc.

Cons

To me the look and feel of the app was a bit outdated. I think it definitely needs to be updated, but other than that I think the product works just fine.

Response from AppointmentPlus

Replied December 2019

Reginald, thank you for your honest review. We are pleased you found our software so easy to use and that it was helpful for your side gig. We appreciate your feedback about the app looking a little outdated and want to let you know that upgrades are on the horizon for next year. Thank you again for your review; your feedback is important to us!

March 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Functionality

3.0

March 2018

Clunky, difficult to use and no better featured than any other app

Pros

This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Cons

All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned. It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything. Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment. Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes. The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-) By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Response from AppointmentPlus

Replied March 2018

It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change. With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it. There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations. We're jazzed about even more features and tools we'll be releasing soon.