I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

APS Payroll has been a major improvement for our company. Our records are now more detailed and our reporting is more accurate. Also, we've been able to save over a day in the processing time for payroll. However, the best thing APS has offered is their customer service. Every employee of theirs has been top notch with solutions and very prompt.

APS Payroll tracks time and automates the time entry process, which had been unavailable to us through a previous provider. We also have staff at multiple locations, and APS gives a variety of options for clocking in/out. We were able provide "time clocks" to each location with relatively little start up costs. The user interface is very easy to understand and almost all of our users were able to learn how to use APS in less than a day.

About the only issue we've run into thus far is with the linking of the tablets when using the tablet app. At two locations, the tablets will occasionally unlink for reasons we are unsure. However, the fix is easy and can be done the average user.

Outside of the actual payroll processing, very disappointed with the APS product and support. Implementation was a nightmare. Have been using the product for a year and our benefits administration is still not fully usable because APS cannot set up what we need for some of our products (which are not uncommon). Support in some areas is wonderful and in others, disgraceful. We will be looking for another payroll and HRIS after the new year.

Payroll processing is very simplified and easy.

Huge lack of support, right from implementation. Was also sold on a product that couldn't deliver what was led to believe could provide.

APS has far surpassed our expectations. The recruiting/hire feature has saved me hours of work in relation to on-boarding. It's been amazing to have the seamless transfer of employee data into payroll. More recently, APS was able to setup EDI feeds with most of our benefit carriers. Yet another reduction in my data entry responsibilities! :D

The ability to customize the software quickly and easily. The fast and knowledgeable customer service to help with any customization required has been my favorite feature since our transition to this software.

Happy to say that software works exactly as promised. This is more of a behind the scenes detail, but I wish at APS would draft our bank account for the lump sum total of the garnishment checks each payroll and then issue the individual checks from their account. As it stands, APS cuts individual garnishment checks from our bank account each week. This results in extra weekly admin on our company accounting side of things.

We've had a great experience working with APS. We find the platform to be easy to use, and the people to be a joy to partner with.

The APS platform is user-friendly and simple to use. Additionally, the employees of APS are fantastic to work with. The people of the company are the real gem that sets APS apart from the others!

The GL implementation is slightly cumbersome and time-consuming

Substantially lower payroll fees vs my full service accounting firm.

Turn around time is within 1 business day for any questions you might have. Fast resolution to any issues that you might have. Very helper support team Members, providing fast, friendly Service. The website interface that they developed is very easy to use and each monthly payroll takes about 10 clicks to complete. Its a matter of clicking through a 5 or so tabs confirming various employee data and payroll hours inputs. Before the transition to APS, I did compare the features, pricing of a few other online payroll firms. I am very satisfied and glad that I selected APS to be my payroll provider.

None that I can think of, especially at this low price point while providing top notch professional accounting service.

APS since my last review came out with a app for employees to access their basic information and also to clock in and out from. This app has solved all the problems I was having with our crew and troubleshooting the issues we were having trying to keep time cards accurate. This has been extremely helpful.

The software is very straightforward and easy to use. Reports are organized and the features that allow you to conduct performance reviews as well is great. We are converting everything over from paper to digital for all HR needs and without this software would be a lot harder. Getting a new employee added and deleted from the system is easy and straightforward too.

I have no complaints at this time, the previous review I left stated I was disappointed with APS not having an app for employees being able to clock in and out from remotely which that has been corrected and the app is working great

I really enjoy having one program that does almost everything I need. Being a department of one for 3 small companies with about 120 total employees, I need something that helps to keep my organized and on task. APS helps me do that.

I liked that I had Payroll, benefits, reviews etc. all in one place and accessible to multiple people for ease of completion and reduced time and paperwork.

I am in the state of WA and there are somethings that are fairly new that We are having to have work arounds because APS does not provide that service as of yet. Also the set up and style of performance management tools are a bit outdated. we have made a work around for that as well.

A BREATHE OF FRESH AIR. Really good, honest people from sales through support. I had a few unique things I needed and they got me accurate answers and worked with me. The software is very proven and reliable which is their reputation and what got me interested in making the switch.

The implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.

APS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.

Sales promises were lofty, but the reality is the system is better than most that I've tried. For the price, function and delivery, this is a good system for a small to medium size employer. The add-on options make the system better in my opinion.

Very easy to use. The system is laid out in an easy to view manner. Also this is available on mobile device.

Customization is difficult. The company is willing to work with you, but may take time to develop any customs, if available at all.

I switched from ADP and the transition was easy and the customer service can't be beaten!

Simple and well organized for use. Lots of features, but not complexity. Customer service is the BEST ... real people available to talk to you right away ... and they know their stuff!

no issues that haven't been addressed to full satisfaction

N/A

Very easy to learn and use. User Friendly

You cannot process manual checks same day. They have to be ran/ pushed through with payroll.

Ease of Use: Users appreciate payroll systems that are intuitive and user-friendly. APS Payroll aims to provide a user-friendly interface, making it easier for HR professionals and payroll administrators to navigate the system, input data, process payroll, and generate reports.Functionality and Features: APS Payroll typically offers a wide range of functionalities to manage payroll tasks efficiently. These functionalities may include payroll calculations, tax management, direct deposit, benefits administration, compliance reporting, time and attendance tracking, and more. Users often evaluate the depth and breadth of features to ensure the system meets their specific payroll needs.Accuracy and Automation: Accuracy is crucial in payroll management to ensure employees are paid correctly and tax withholdings are accurate. APS Payroll focuses on automating payroll calculations, reducing manual errors, and improving efficiency. Users appreciate systems that minimize manual intervention and provide accurate payroll processing.

Comprehensive Payroll Functionality: APS Payroll offers a wide range of features and capabilities to manage various aspects of payroll administration. It typically includes functions such as time and attendance tracking, tax management, benefits administration, direct deposit, compliance reporting, and more. This comprehensive functionality streamlines payroll processes and reduces the need for manual interventions.Automated Calculations and Accurate Payroll Processing: APS Payroll automates payroll calculations, ensuring accuracy and reducing the chances of errors. The system calculates wages, taxes, deductions, and benefits based on defined rules and configurations, minimizing the need for manual calculations and saving time.Customizable and Flexible: Users appreciate the flexibility and customization options provided by APS Payroll. The system allows businesses to configure payroll settings, tax rules, pay rates, deduction formulas, and other parameters to align with their specific requirements. This adaptability enables businesses to accommodate their unique payroll policies and ensures compliance with applicable laws and regulations.

Integration Challenges: A few users have encountered challenges with integrating APS Payroll with other systems or software, such as HR management systems or time and attendance tracking tools. Integration issues can create complications when transferring data between systems, potentially requiring additional manual work or IT support.Response Time of Customer Support: While APS Payroll generally provides responsive customer support, a few users have reported occasional delays in receiving assistance or experiencing longer response times during peak periods. Prompt and efficient customer support is crucial for resolving any issues or inquiries that users may encounter.Pricing Structure: Some users have mentioned that the pricing structure of APS Payroll can be complex or less transparent, particularly for businesses with specific requirements or unique payroll setups. It's advisable for potential users to thoroughly understand the pricing model, including any additional fees or charges, before committing to the system.

It has bee great compared to our old platform Paylocity

Being a one person HR department, APS makes everything I need accessible. It is simple, intuitive, and easy to use. I particularly like the applicant tracking system, which also automates the onboarding process. APS Hire

Sometimes the custom reporting has some glitches, but our dedicated client service team rectifies the issue pretty fast.

We cut our costs in half and doubled our functionality. The implementation team spent more time on training than all of our previous payroll vendors combined. Answers to questions are a click away from within the system or a quick phone call to a dedicated team member. I highly recommend this product to companies of all sizes or to companies with multiple divisions to manage.

What's not to like? From implementation to use, the team at APS managed our conversion smoothly. Their dedicated tax team is always one step ahead of me and does regular audits to make sure we are compliant in all areas. I work with a specific payroll team so I know when I call or send in a support request through the online system, I will always be talking to the same people who know my account. Everything is contained within one module so you don't have to wonder if the information you enter in one part of the program is going to sync properly with other areas. Real-time updates keep all my reporting accurate.

We have had some occasional minor issues with our field techs being able to enter information to their timecards through the mobile app which is actually just a mobile friendly version of the online system. A true app is being released soon and I expect it will eliminate any small issues we've had in the past.

The APS team does a good job with checking on what the customer needs. They’ve regularly checked in With me and inquired about my satisfaction with the product and I’ve suggested something. A few times in an update I’ve noticed that they’ve included something that I (and others) requested. The customer support is wonderful.

This is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue.

I think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report.

Having all employee information available quickly both to employee and manager.

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

I can run reports for my employees’ information. This is helpful because I can audit their deductions easily and make sure my insurance premiums are correct. I can find tardies, store hiring documents and help employees keep up with accrual hours, all in one place.

I like the support provided by the team at APS. They answer my questions timely and are friendly.

Not really a software issue, but after Covid we are no longer able to pick up the phone and talk to my support team. The requests are submitted by email and I wait for an answer. It comes pretty quickly, but makes me stop my work while I wait.

APS makes it so easy for us to process payroll. We have employees with split departments and payroll codes and APS handles it all!

APS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive.

We just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS!

Love having an assigned Customer Rep to work with. And our customer rep is supported with other customer reps if they aren't available when we call.

It is straight forward payroll processing. It has been well thought out by the software designers who strive to understand the client's needs for special reporting. We are a Farm Equipment Dealership with multiple locations. From our first day with APS they have worked to learn our business needs. We have also provided "tips" on how to make the products more user friendly and they listen and implement.

If they could streamline the HRIS module to interface with the Payroll module so employee information for some things such as deductions would not have to be entered twice that would save much time from the user standpoint.

We are happy with the services and support we get from APS.

We love the personalized customer support team. They have been with us ever since implementation and are always available to answer questions, provide troubleshooting help, or with site assistance. The site is pretty user friendly within each company and the payroll processing portion is so simple compared to some other "bigger name" providers. Its nice having the HR functions (such as an ATS and On-Boarding system) all in the same place as our payroll. Its a good system for a reasonable price.

It seems like the APS Dev team is still working on improving glitches and the entire system's functionality. They are usually able to help us accommodate needs for our company, but some things to improve ease of access/functionality haven't been developed yet. The system seems to work better on certain browsers (such as Google Chrome vs Safari). Also, they are working on improving site speed and accessibility from handheld devices such as tablets. The payroll site is almost unusable from smart phones, so if you need to access information while on the road, you have to wait until you are back at a computer. Tablets also seem to have trouble within certain areas like APS Hire.

Very good experience, reliable with good support and expanding feature set

It offers many of the features that other brands do at a lower cost

UI could use some improvement to make it more intuitive

APS is constantly making improvements within all areas. It's great to see the added functions and hear from our employees how easy it is to use this system. Customer service is exceptional! Our account manager responses to questions and issues very quickly and keeps you informed and updated to the status of the ticket. Everyone that you work with is very knowledge and willing to help in anyway they can.

Only thing lacking would be allowing the system to capture potential applicants. Would love to use this system as an all inclusive HRIS system. I think that's a future possibility which would be great! Otherwise, no other complaints.

It allows us to use the funds saved to employ in a much needed area.

The overall simplicity of it and the ease of it.

After 2 years, I have not found anything to dislike about it.

Very happy with all the capabilities that aps has to offer for full service HR functions.

None that I can recollect at this time.