All APS Payroll Reviews
1-25 of 621 Reviews
Sort by
Michele
Verified reviewer
Building Materials, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
APS meets all of our payroll needs. Great customer service and support.
I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.
CONSWhat I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.
Vendor Response
Thank you so much for your honest and enlightening review, Michele. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.
Replied November 2018
Tyson
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great Value
APS Payroll has been a major improvement for our company. Our records are now more detailed and our reporting is more accurate. Also, we've been able to save over a day in the processing time for payroll. However, the best thing APS has offered is their customer service. Every employee of theirs has been top notch with solutions and very prompt.
PROSAPS Payroll tracks time and automates the time entry process, which had been unavailable to us through a previous provider. We also have staff at multiple locations, and APS gives a variety of options for clocking in/out. We were able provide "time clocks" to each location with relatively little start up costs. The user interface is very easy to understand and almost all of our users were able to learn how to use APS in less than a day.
CONSAbout the only issue we've run into thus far is with the linking of the tablets when using the tablet app. At two locations, the tablets will occasionally unlink for reasons we are unsure. However, the fix is easy and can be done the average user.
Reason for choosing APS Payroll
APS offered similar features but at considerably less cost. Even the initial start up costs were less than we expected.
Vendor Response
We appreciate your positive review, Tyson! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied November 2019
Shelly
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2021
APS Product and User Review
Outside of the actual payroll processing, very disappointed with the APS product and support. Implementation was a nightmare. Have been using the product for a year and our benefits administration is still not fully usable because APS cannot set up what we need for some of our products (which are not uncommon). Support in some areas is wonderful and in others, disgraceful. We will be looking for another payroll and HRIS after the new year.
PROSPayroll processing is very simplified and easy.
CONSHuge lack of support, right from implementation. Was also sold on a product that couldn't deliver what was led to believe could provide.
Reason for choosing APS Payroll
Promises of a better and lower cost product
Reasons for switching to APS Payroll
Looking for a newer and more user friendly software
Vendor Response
Thank you for leaving us a review, Shelly. We are very sorry to hear that you have not received the support and services you were looking for. We will forward your information and feedback to our VP of Client Services, April Remedies (aremedies@apspayroll.com), so she can reach out. We thank you for your time and for being a valued APS customer.
Replied November 2021
Felicia
Chemicals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
I was nervous about switching our HRIS from ADP to APS.
APS has far surpassed our expectations. The recruiting/hire feature has saved me hours of work in relation to on-boarding. It's been amazing to have the seamless transfer of employee data into payroll. More recently, APS was able to setup EDI feeds with most of our benefit carriers. Yet another reduction in my data entry responsibilities! :D
PROSThe ability to customize the software quickly and easily. The fast and knowledgeable customer service to help with any customization required has been my favorite feature since our transition to this software.
CONSHappy to say that software works exactly as promised. This is more of a behind the scenes detail, but I wish at APS would draft our bank account for the lump sum total of the garnishment checks each payroll and then issue the individual checks from their account. As it stands, APS cuts individual garnishment checks from our bank account each week. This results in extra weekly admin on our company accounting side of things.
Reason for choosing APS Payroll
Paycom had a lot of the fancy bells and whistles that ADP offered with a price tag that reflected as much. APS offered all of the functionality we were looking for and needed at a much more reasonable price.
Reasons for switching to APS Payroll
Our ADP relationship manager failed to show us the value in staying with ADP.
Vendor Response
We appreciate your positive review, Felicia! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied November 2019
Chris
Non-Profit Organization Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
A great tool and great company
We've had a great experience working with APS. We find the platform to be easy to use, and the people to be a joy to partner with.
PROSThe APS platform is user-friendly and simple to use. Additionally, the employees of APS are fantastic to work with. The people of the company are the real gem that sets APS apart from the others!
CONSThe GL implementation is slightly cumbersome and time-consuming
Reason for choosing APS Payroll
We liked the platform and the complete end-to-end solution provided by APS. We also liked the Intacct integration.
Reasons for switching to APS Payroll
We were looking for a more modern platform and a complete HR/Payroll solution.
Vendor Response
We appreciate your positive review, Chris! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied November 2019
Dave
Warehousing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Very helper Support Team Members, Fast, Friendly Service
Substantially lower payroll fees vs my full service accounting firm.
PROSTurn around time is within 1 business day for any questions you might have. Fast resolution to any issues that you might have. Very helper support team Members, providing fast, friendly Service. The website interface that they developed is very easy to use and each monthly payroll takes about 10 clicks to complete. Its a matter of clicking through a 5 or so tabs confirming various employee data and payroll hours inputs. Before the transition to APS, I did compare the features, pricing of a few other online payroll firms. I am very satisfied and glad that I selected APS to be my payroll provider.
CONSNone that I can think of, especially at this low price point while providing top notch professional accounting service.
Reason for choosing APS Payroll
Price, features, ease of user, and an awesome support team.
Reasons for switching to APS Payroll
we saved over 70% from our monthly service fees after switching to APS.
Vendor Response
We appreciate your positive review, Dave! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied November 2019
Jordan
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Great Payroll software!
APS since my last review came out with a app for employees to access their basic information and also to clock in and out from. This app has solved all the problems I was having with our crew and troubleshooting the issues we were having trying to keep time cards accurate. This has been extremely helpful.
PROSThe software is very straightforward and easy to use. Reports are organized and the features that allow you to conduct performance reviews as well is great. We are converting everything over from paper to digital for all HR needs and without this software would be a lot harder. Getting a new employee added and deleted from the system is easy and straightforward too.
CONSI have no complaints at this time, the previous review I left stated I was disappointed with APS not having an app for employees being able to clock in and out from remotely which that has been corrected and the app is working great
Reason for choosing APS Payroll
We looked at a few local payroll companies that were based in our hometown but staying with a national company made the most sense for our line of business
Reasons for switching to APS Payroll
ADP had terrible customer service. Also they were very expensive
Vendor Response
We appreciate your positive review, Jordan! We're glad to hear our unified platform has made it easy for you to complete all of your tasks. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied August 2019
Deborah
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Nice to have all of my data in one place.
I really enjoy having one program that does almost everything I need. Being a department of one for 3 small companies with about 120 total employees, I need something that helps to keep my organized and on task. APS helps me do that.
PROSI liked that I had Payroll, benefits, reviews etc. all in one place and accessible to multiple people for ease of completion and reduced time and paperwork.
CONSI am in the state of WA and there are somethings that are fairly new that We are having to have work arounds because APS does not provide that service as of yet. Also the set up and style of performance management tools are a bit outdated. we have made a work around for that as well.
Reasons for switching to APS Payroll
Initially it was because of cost, but as I started to review different programs I realized I could get a lot more functionality out of something for about the same or a little less cost. When I added in the time savings for me and our mangers, the savings were even more.
Vendor Response
We appreciate your positive review, Deborah! We're glad to hear our unified platform has made it easy for you to manage all of your locations. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied November 2019
Karlye
Events Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Software from Great People! Exceptional Customer Service & Usability
A BREATHE OF FRESH AIR. Really good, honest people from sales through support. I had a few unique things I needed and they got me accurate answers and worked with me. The software is very proven and reliable which is their reputation and what got me interested in making the switch.
PROSThe implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.
CONSAPS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.
Reason for choosing APS Payroll
They built their product the right way in my opinion and the people I dealt with seem more honest and fair compared to 'tell you what you want to hear' demos I've seen from others.
Vendor Response
Thank you Karlye for a great review! We are so glad you have had a great experience with implementation and the sales team. Thank you for being a valued APS customer and we look forward to working with you in the future.
Replied April 2022
Loren
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2019
Quality System, Good Price & Customer Oriented
Sales promises were lofty, but the reality is the system is better than most that I've tried. For the price, function and delivery, this is a good system for a small to medium size employer. The add-on options make the system better in my opinion.
PROSVery easy to use. The system is laid out in an easy to view manner. Also this is available on mobile device.
CONSCustomization is difficult. The company is willing to work with you, but may take time to develop any customs, if available at all.
Reason for choosing APS Payroll
Price was key. Overall the system met our needs.
Reasons for switching to APS Payroll
Update and Upgrade
Vendor Response
Your positive review is much appreciated, Loren! We're glad to hear our unified platform has made your payroll processes easier. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied December 2019
Ken
Pharmaceuticals, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
APS may not be the best known provider, but is works and is easy to use and affordable
I switched from ADP and the transition was easy and the customer service can't be beaten!
PROSSimple and well organized for use. Lots of features, but not complexity. Customer service is the BEST ... real people available to talk to you right away ... and they know their stuff!
CONSno issues that haven't been addressed to full satisfaction
Reason for choosing APS Payroll
a better experience with APS
Reasons for switching to APS Payroll
merger with 8 other firms and had to consolidate payroll systems
Vendor Response
Ken, Thank you for taking the time out of your day to leave us a review. We are happy to hear the system is simple, organized, and that you're happy with your dedicated support team. We look forward to working with you for years to come.
Replied May 2021
Felisha
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great system- very USER friendly
N/A
PROSVery easy to learn and use. User Friendly
CONSYou cannot process manual checks same day. They have to be ran/ pushed through with payroll.
Reason for choosing APS Payroll
APS offered more so we decided this system would be best.
Reasons for switching to APS Payroll
Issues with proper tax filings.
Vendor Response
We appreciate your positive review, Felisha! We're glad to hear you're happy with the intuitive design of our platform and our system has reduced your errors. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied November 2019
Wilson
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Efficient and Reliable: A Review of APS Payroll's Streamlined Payroll Management
Ease of Use: Users appreciate payroll systems that are intuitive and user-friendly. APS Payroll aims to provide a user-friendly interface, making it easier for HR professionals and payroll administrators to navigate the system, input data, process payroll, and generate reports.Functionality and Features: APS Payroll typically offers a wide range of functionalities to manage payroll tasks efficiently. These functionalities may include payroll calculations, tax management, direct deposit, benefits administration, compliance reporting, time and attendance tracking, and more. Users often evaluate the depth and breadth of features to ensure the system meets their specific payroll needs.Accuracy and Automation: Accuracy is crucial in payroll management to ensure employees are paid correctly and tax withholdings are accurate. APS Payroll focuses on automating payroll calculations, reducing manual errors, and improving efficiency. Users appreciate systems that minimize manual intervention and provide accurate payroll processing.
PROSComprehensive Payroll Functionality: APS Payroll offers a wide range of features and capabilities to manage various aspects of payroll administration. It typically includes functions such as time and attendance tracking, tax management, benefits administration, direct deposit, compliance reporting, and more. This comprehensive functionality streamlines payroll processes and reduces the need for manual interventions.Automated Calculations and Accurate Payroll Processing: APS Payroll automates payroll calculations, ensuring accuracy and reducing the chances of errors. The system calculates wages, taxes, deductions, and benefits based on defined rules and configurations, minimizing the need for manual calculations and saving time.Customizable and Flexible: Users appreciate the flexibility and customization options provided by APS Payroll. The system allows businesses to configure payroll settings, tax rules, pay rates, deduction formulas, and other parameters to align with their specific requirements. This adaptability enables businesses to accommodate their unique payroll policies and ensures compliance with applicable laws and regulations.
CONSIntegration Challenges: A few users have encountered challenges with integrating APS Payroll with other systems or software, such as HR management systems or time and attendance tracking tools. Integration issues can create complications when transferring data between systems, potentially requiring additional manual work or IT support.Response Time of Customer Support: While APS Payroll generally provides responsive customer support, a few users have reported occasional delays in receiving assistance or experiencing longer response times during peak periods. Prompt and efficient customer support is crucial for resolving any issues or inquiries that users may encounter.Pricing Structure: Some users have mentioned that the pricing structure of APS Payroll can be complex or less transparent, particularly for businesses with specific requirements or unique payroll setups. It's advisable for potential users to thoroughly understand the pricing model, including any additional fees or charges, before committing to the system.
Christopher
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
APS saved me lots of time.
It has bee great compared to our old platform Paylocity
PROSBeing a one person HR department, APS makes everything I need accessible. It is simple, intuitive, and easy to use. I particularly like the applicant tracking system, which also automates the onboarding process. APS Hire
CONSSometimes the custom reporting has some glitches, but our dedicated client service team rectifies the issue pretty fast.
Reason for choosing APS Payroll
Software design and cost
Reasons for switching to APS Payroll
Cost and old platform over complicated.
Vendor Response
Thank you for your wonderful review, Christopher. We're glad to hear that our system has saved you valuable time in your day and is easy to use. We also love to hear that your dedicated customer support team is there to help you when you need it. Thank you for being a valued APS customer.
Replied August 2021
Laurie
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
APS Captures All the Necessary HR Functions in One Easy-to-Use Package
We cut our costs in half and doubled our functionality. The implementation team spent more time on training than all of our previous payroll vendors combined. Answers to questions are a click away from within the system or a quick phone call to a dedicated team member. I highly recommend this product to companies of all sizes or to companies with multiple divisions to manage.
PROSWhat's not to like? From implementation to use, the team at APS managed our conversion smoothly. Their dedicated tax team is always one step ahead of me and does regular audits to make sure we are compliant in all areas. I work with a specific payroll team so I know when I call or send in a support request through the online system, I will always be talking to the same people who know my account. Everything is contained within one module so you don't have to wonder if the information you enter in one part of the program is going to sync properly with other areas. Real-time updates keep all my reporting accurate.
CONSWe have had some occasional minor issues with our field techs being able to enter information to their timecards through the mobile app which is actually just a mobile friendly version of the online system. A true app is being released soon and I expect it will eliminate any small issues we've had in the past.
Vendor Response
We appreciate your positive review, Laurie! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied May 2019
Debbie
Oil & Energy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
APS-A good option
The APS team does a good job with checking on what the customer needs. They’ve regularly checked in With me and inquired about my satisfaction with the product and I’ve suggested something. A few times in an update I’ve noticed that they’ve included something that I (and others) requested. The customer support is wonderful.
PROSThis is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue.
CONSI think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report.
Reason for choosing APS Payroll
NA-APS was set up when I started with the company.
Vendor Response
Debbie, Thank you so much for taking the time to leave us a review. We're happy to hear that you're having a great experience with our software and support. Thank you for being an APS customer.
Replied June 2021
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2017
Bumpy at start, but getting better.
Having all employee information available quickly both to employee and manager.
PROSEverything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.
CONSAuditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.
Vendor Response
Thank you so much for your honest and enlightening review. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your suggestions. If you could please contact Josh Johnson, Client Services Manager at jjohnson@apspayroll.com or 318-213-3266, he would be happy to talk further.
Replied December 2017
Cheryl
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Try APS for your company HR AND FINANCIAL. Needs
I can run reports for my employees’ information. This is helpful because I can audit their deductions easily and make sure my insurance premiums are correct. I can find tardies, store hiring documents and help employees keep up with accrual hours, all in one place.
PROSI like the support provided by the team at APS. They answer my questions timely and are friendly.
CONSNot really a software issue, but after Covid we are no longer able to pick up the phone and talk to my support team. The requests are submitted by email and I wait for an answer. It comes pretty quickly, but makes me stop my work while I wait.
Reason for choosing APS Payroll
The company already had contracted with APS when I hired on. I previously worked with Paychex and CoAdvantage. I am told the price is much less for APS. The service is just the same.
Vendor Response
Hi Cheryl, Thank you for your positive review! We're glad to hear that you are able to run the reports and find the data you need within our system. Thank you for your feedback regarding calls to your support team. We will pass along that information to our support teams. Thank you for being an APS customer!
Replied August 2021
Debbie
Veterinary, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
just what we needed
APS makes it so easy for us to process payroll. We have employees with split departments and payroll codes and APS handles it all!
PROSAPS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive.
CONSWe just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS!
Vendor Response
We appreciate your positive review, Debbie! We're glad to hear you're happy with the intuitive design of our platform. We would love the opportunity to speak with you one on one and discuss how your organization can utilize the system in its fullest capacity. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied February 2019
Wanda
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
This Company fits our needs so well!
Love having an assigned Customer Rep to work with. And our customer rep is supported with other customer reps if they aren't available when we call.
PROSIt is straight forward payroll processing. It has been well thought out by the software designers who strive to understand the client's needs for special reporting. We are a Farm Equipment Dealership with multiple locations. From our first day with APS they have worked to learn our business needs. We have also provided "tips" on how to make the products more user friendly and they listen and implement.
CONSIf they could streamline the HRIS module to interface with the Payroll module so employee information for some things such as deductions would not have to be entered twice that would save much time from the user standpoint.
Vendor Response
We appreciate your positive review Wanda! We're glad to hear our unified platform has made it easy for you to manage all of your locations. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Thanks, APS Team
Replied August 2018
Kelly
Food & Beverages, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Great customer support for our growing company
We are happy with the services and support we get from APS.
PROSWe love the personalized customer support team. They have been with us ever since implementation and are always available to answer questions, provide troubleshooting help, or with site assistance. The site is pretty user friendly within each company and the payroll processing portion is so simple compared to some other "bigger name" providers. Its nice having the HR functions (such as an ATS and On-Boarding system) all in the same place as our payroll. Its a good system for a reasonable price.
CONSIt seems like the APS Dev team is still working on improving glitches and the entire system's functionality. They are usually able to help us accommodate needs for our company, but some things to improve ease of access/functionality haven't been developed yet. The system seems to work better on certain browsers (such as Google Chrome vs Safari). Also, they are working on improving site speed and accessibility from handheld devices such as tablets. The payroll site is almost unusable from smart phones, so if you need to access information while on the road, you have to wait until you are back at a computer. Tablets also seem to have trouble within certain areas like APS Hire.
Ahmed
Computer Hardware, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Good Value Payroll HR Software
Very good experience, reliable with good support and expanding feature set
PROSIt offers many of the features that other brands do at a lower cost
CONSUI could use some improvement to make it more intuitive
Reason for choosing APS Payroll
Value
Vendor Response
Ahmed, thank you so much for taking the time to leave us a review. We are happy to hear the platform has been cost-effective and functional. We've passed along your feedback about the intuitiveness of the user interface as well. Thank you for being a valued APS client.
Replied May 2021
Kayla
Higher Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Constantly Improving!
APS is constantly making improvements within all areas. It's great to see the added functions and hear from our employees how easy it is to use this system. Customer service is exceptional! Our account manager responses to questions and issues very quickly and keeps you informed and updated to the status of the ticket. Everyone that you work with is very knowledge and willing to help in anyway they can.
CONSOnly thing lacking would be allowing the system to capture potential applicants. Would love to use this system as an all inclusive HRIS system. I think that's a future possibility which would be great! Otherwise, no other complaints.
Vendor Response
We appreciate your positive review, Kayla! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied August 2018
Dallas
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Simple but very effective
It allows us to use the funds saved to employ in a much needed area.
PROSThe overall simplicity of it and the ease of it.
CONSAfter 2 years, I have not found anything to dislike about it.
Reason for choosing APS Payroll
Ease of it and cost.
Vendor Response
We appreciate your positive review, Dallas! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied November 2019
Corey
Civil Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great customer service!
Very happy with all the capabilities that aps has to offer for full service HR functions.
CONSNone that I can recollect at this time.
Vendor Response
Thank you for your positive review, Corey! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Replied December 2019