Ascentis vs Paylocity
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.2 / 5
Value for Money
3.9 / 5
4.2 / 5
Customer Support
3.9 / 5
4 / 5
Functionality
4.1 / 5
4.2 / 5
Last Review Written
June 19, 2023
September 7, 2024
Pros/Cons
Pros
- I appreciate how comprehensive it is - I'm happy that it handles our taxes as well as manages data flow to our benefits carriers through Carrier Connect.
- I do not expect anything to be perfect; it is more important to me that they are working to improve and are responsive.
- Our overall experience with Ascentis has been amazing. We always get the support we need and feel very confident with the software.
Cons
- Timecard and payroll are not integrated directly, thus we must work directly with third parties, which can create problems if there is a problem with payroll.
- Coupled with the added burden of the 1095-c and the need to manually update various records because Ascentis has software issues, it is disappointing.
- The customer service for Ascentis is absolutely non-existent. It was so terrible that I had to send an email to the CEO and other members of the C-Suite to get my issues addressed.
Pros
- We continue to look for opportunities to leverage this to our advantage. The level of customer service and availability of helpful resources is by far the best we have experienced.
- I love many features about Paylocity. The ease of use is outstanding and the dedicated customer support is fantastic.
- We love the mobile capability for our team. Most features are accessible from smartphones, which helps our technicians in the field.
Cons
- Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went.
- Reporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.
- Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2021
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
56 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
