Customer service need attention and while the customized service option just create confusion when we also pay for training.

Aspect helps us maximize utilization and minimize cost and allows us to offer schedule flexibility, maintaining agent satisfaction.

I like the ability to use the forecasting module for Budget and staff forecasts. The ability to multi skill and see staffing numbers is impactful to my business.

Staffing and scheduling and that we have this integrated throughout. The fact that we can run all our contacts through the system is a great feature.

It is easy to use I love it. I can take shifts and give away shifts on it, see my schedule and edit my schedule all in the one program.

I like the customer support they are very helpful and attentive, most are fairly knowledgeable. They also have great scheduling and request options for our agents to be able to manage their own lives.

Permissions are clunky, it's a little difficult to get setup and going.

I would say these three things that I like most about the software: ease of use, ability to pull data to excel, and finally the ability to tell the story through data.

Overall, the application is very useful for the organization.

This software has made life so much easier at work, reduces costs and makes me aware of what is outstanding to be done.

Easy to manipulate schedules and functions like other core programs i.e. outlook. Empower for agents is easily understandable and easy to navigate.

It is fully featured but is no longer as strong as when they acquired TCS management.

Love the new Multi-Channel features that were rolled out with version 18.

The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.

The system has limited flexibility and usually slows down or lags behind when large amount of information are being generated when running reports.

The product as so many great features as the Forecasting piece is outstanding, creating schedules, managing intraday, manage shrinkage, and tracking performance.

Business has struggled with forecasting accuracy. System integrated with Genesys via Gplus adapter.

The forecasting feature does not work well in our environment.

Its so easy to use, its a tool that make it easy and quicky, you can make and if it is necessary you can  make it again correctly.

APM -  I am frustrated with the interface with workforce, specifically, the supervisor hierarchy does not have history.

Its a great software to help with workforce planning and schedule management.

The versatility and ease of use of the product, the service that I receive from the help desk, employees are super friendly.

Out of the box the software is easy to understand and pretty straight forward.

Some times we have problemas to open some of the task that this tool , and when we see the reports theres no info about it.

Overall good - it had alot of great capabilities in terms of reporting and great search-ability functions.

It has been a great experience overall. The customer service is great, the people are very friendly and attentive and the software is easy to use and fulfills all of our needs.

The ease of use, ability to automate, ease of access (no weird accounts or software downloads) and the ability to have a good pool of applicants within days.

JazzHR has been a great applicant tracking system for us. Very user friendly and customizable.

The integration to our website is ugly, doesn't allow us to customize appearance and what not.

Their customer service is thorough and courteous. I highly recommend JazzHR to any company using an ATS.

JazzHR was very easy to use and navigate. I was able to select my top candidates and view their resumes directly on JazzHR.

I would never recommend an ATS or any other product with such horrible customer service.

I disliked their support team and the training session we received was very poor.

For the price, JazzHR is a great platform for applicant tracking and workflow management.

The software is easy to post positions. The dashboard provides a great database and it is really complete.

There are really no bells and whistles with JazzHR and it can sometimes be clunky. Integration with other software is limited.

I also like the reporting and analytics feature. We can enable an SSO and its easy to add or delete people and provide access.

Integrates beautifully with StackOverflow Talent, Linkedin, easy candidate profile creation, totally intuitive, extremely responsive, delightfully customizable, wildly cost effective.

I have been using Indeed for my recruiting needs, so I looked at JazzHR through the lens of whether or not the cost and functionality justified the switch.

Its got great value for free. You can syndicate to several free job boards instantly and extend your reach geographically.

Easy integration and user upgrades, great customer support, post job openings to multiple job boards with one click, communicate and track applicant interview progress in one place.

We are excited to continue its use and happy to recommend it to  human resource departments for companies small to moderate size.

US Dollar

Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Rated #1 in North America, Alvaria Workforce assures you are staffing the right agents, with the right skills, at the right time and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. The software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support anticipated customer contact volumes, create optimized staffing plans with unique schedules for each agent, and monitor staff performance and adherence in real-time throughout the working day, so staffing adjustments and other corrective actions can be taken immediately.

Alvaria Workforce is an important tool used by many personas in the contact center. Agents use it to enter their personal schedule preferences, receive their official schedules and request changes to their schedules. Alvaria Workforce uses built-in business rules to automatically approve or reject proposed changes, so agents know immediately if their change was approved. Agents can also see the information that’s most important to them on their dashboards including the day’s schedule, requested changes, status of schedule trades, performance and much
more. Supervisors and managers use Alvaria Workforce to manage the schedules of each team member, monitor agent activities vs. planned activities throughout the day and view aggregate information at the team and group levels. Workforce planners use Alvaria Workforce to forecast contact volumes, create official schedules that are disseminated to agents, and monitor workforce performance throughout the day. Workforce planners use the wealth of workforce
data in Alvaria Workforce to make adjustments to forecasts and schedules, while using real-time data from the ACD to make decisions about workforce staffing near real-time.

LongDescription

Real Time Analytics

Employee Management

Leave Tracking

Performance Management

Customizable Reports

Activity Tracking

Vacation/Leave Tracking

Shift Swapping

Real Time Monitoring

Automatic Call Distribution

Variable Workforce

Attendance Management

Attendance Tracking

Approval Process Control

Blended Call Center

Call Recording

Call Logging

Sick Leave Tracking

Calendar Management

Labor Forecasting

Data Import/Export

Employee Self Service

Self Service Portal

Outbound Call Center

Employee Time Tracking

Skills Tracking

Compliance Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Real-Time Notifications

Time & Attendance

Workflow Management

Predictive Dialer

Real Time Updates

Budgeting/Forecasting

Time Off Management

Activity Dashboard

Employee Database

Reporting & Statistics

Reminders

Automated Scheduling

Contractor Management

Chat/Messaging

Alerts/Escalation

Real Time Reporting

Compliance Tracking

Reporting/Analytics

Monitoring

Employee Scheduling

Drag & Drop

Call Monitoring

Third-Party Integrations

For Call Centers

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Contact sales for pricing information and a quote.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Alvaria Workforce

In Person

Live Online

Webinars

Documentation

JazzHR is a Software-as-a-Service (SaaS) applicant tracking system. Founded in 2009, JazzHR provides recruiting and hiring software accessible to businesses of all sizes.


JazzHR’s sourcing tools enable users to post jobs, mirror any internal approval processes and syndicate jobs to numerous free and paid job boards from one spot. Users can list jobs on a hosted careers page, add jobs to the company’s careers site or build a custom careers page from within JazzHR.


Features include sourcing and applicant tracking. Users can also manage the entire interview process within the portal, create and send out offers and onboarding paperwork, and set up customizable reporting.


JazzHR also has tools for social recruiting and employee referrals which includes sharing jobs, requesting referrals and tracking applicant sources.



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