About Assembled

Assembled is a workforce management platform designed to help businesses of all sizes schedule and manage resources on a centralized platform. Administrators can utilize forecasting capabilities to predict staffing demand, automatically forecast holidays based on previous year's data and include outliers or adjustments in queues.

Features include staffing timeline, filtering, permissions management, custom staffing calculations, time-off management, calendar and more. Managers can create or edit schedule templates, register events according to different groups, configure different timezones on templates for distributed workforce and more. Additionally, it offers a team management module, which lets businesses track agents' queues and statuses in real-time and ...


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22 Reviews of Assembled

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

February 2020

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Irina from Grammarly

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Grammarly's fruitful cooperation with Assembled

Assembled evaluates historical data of the number of contacts to make work volume predictions. This is especially helpful when it comes to tweaking schedules during the holiday season and upcoming campaigns, as well as making hiring projections. Assembled helps our support team distribute the tasks throughout the day to meet company SLAs. We know when we need to be on tickets and when we can schedule team meetings, training, as well as devote time to other projects. There is a clarity of what needs to be done and when yet no pressure over the adherence because Assembled always leaves room for a considerable degree of latitude.

Pros

Assembled built custom features to comply with our needs: - what-if analysis (we play around with different shifts and number of active agents to come up with the best scheduling. When we hire new agents, Assembled helps us identify what shifts we need them in); - GCalendar integration; - productivity score; - custom reports (e.g. staffing requirements during the holiday season, specific schedule recommendations); - Customer Support dashboard; - schedule analytics (we see how many hours are devoted to special tasks, meetings, interviews, etc.); - one-click adjustment of the workload prediction (in case of a campaign, new feature release, etc); On top of that, Assembled is all about the outstanding customer and technical support! [SENSITIVE CONTENT HIDDEN] even flew over the Ocean to meet the team and see in their eyes how we use the tool. That’s what I call a personal touch.

Cons

Take the existing backlog into consideration when forecasting the workload. I know that guys are already working on it.

Reasons for Choosing Assembled

Assembled guys are always ready for new challenges and welcome our ideas. Not a single time have I heard: “We cannot do it”. On top of that, they provide outstanding customer support.

February 2021

Eric from Umbraco A/S

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Assembled - Save time, Quality of life and meet a support team that has your back.

The AssembledHq team is a joy to work with, they take request in, updates us when there is something relevant for us and they have a sense of humour.

Pros

That it takes less than 30 mins to structure a full schedule for a team. And if you use the template function they have, you will be able to cut down on the time for about 20 mins.

Cons

The only thing that bothers me is the missing feature of finding the invoices within the platform. The invoice does get send to you, so you can always find it in the email. But you have to write to support if you want to change the invoice email.

Reasons for Switching to Assembled

Well trying to keep a schedule in Google docs is very tough and it takes a long time. Plus it wasn't made to do that kind of thing

June 2020

Rae from The Farmer's Dog

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

June 2020

Features

Pros

honestly what i love most about assembled is the assistance and attention from our rep! -the copy/paste function has made the most difference in ease of use and making things more efficient. looking forward to further developments in efficiency.

Cons

-its very hard to customize things in assembled in an efficient manner. -draging bulk events/pto default in hours//being able to set default hours for requests/approved time off. -customization from user end

February 2020

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Molly from The Farmer's Dog

Verified Reviewer

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

User friendly program for managers and associates alike!

Streamlined scheduling between channels, office sites and skill/associate level, including WFH and PTO.

Pros

I love the ease of use - It is helpful in sorting by location, level or "skill", channel and more! It helps my Leads maintain coverage across our channels seamlessly, reallocate bandwidth, and share out schedules. It also helps us project for volume against coverage and easily factor in PTO to daily coverage. The integration with Slack is key for our associates who are able to check who else is staffed alongside them on live channels and coordinate accordingly.

Cons

As a newer platform, it is not completely built out to the level of capabilities that some older brands might be (comes with time!) but they are very agile and adaptable.

Reasons for Choosing Assembled

Assembled was more user-friendly and the team was a delight to work with. They have proved to use they are customer-first and are flexible/agile to necessary changes to support their customers.

Response from Assembled

Replied February 2020

Hey Molly, thank you for this insightful review!

February 2020

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Adrien from Stripe

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Assembled - Flexible and modern workforce software

The largest problem being solved with Assembled is the ability to see granular details of our staffing at any time and for any site or vendor. Before I would manually compile spreadsheets to get a complete staffing picture but would be lacking details around total headcount and shrinkages. However, with just a few clicks, in Assembled I can quickly see schedule details down to the individual agent for the 1000+ I staff. Without a doubt, Assembled reduces my weekly workload, giving me hours back in my days.

Pros

Assembled really simplifies the complicated task of seeing your staffing across interval and vendor sites. Not only are we able to create/manage internal schedules directly in the tool, but we can also have all of our 1000+ vendor schedules aggregated as well. This is a feature that I have always wanted and have never been able to properly get with other software solutions. Additionally, Assembled is able to integrate into many different systems and allows for a comprehensive "command center" view of real time staffing and queue volumes. Furthermore, the software is able to combine inputs from different systems to provide an easy to read overall view.

Cons

Assembled is a relative newcomer to the Workforce software space and, as expected, doesn’t have every feature of the other long established solutions. However, they have turned this into an advantage by working closely with customers to build out the features they want.

Response from Assembled

Replied March 2020

Hey Adrien, thank you for the thoughtful review! We hope to continue to build features that our customers need. :)