AssessTEAM Software

AssessTEAM Employee evaluation on the cloud Review

Pros

ease of access and navigation
customer service (excellent)
customization of fields (although it should be more flexible to cater to specific scoring requirements, and manager's appraisals / viewing of team scores)

Cons

template is limiting in some ways, not customizable enough.
some fields such as scoring methodology (360 degree) is very limiting.
the final score should belong to the appraisal manager.
it should not be a simple average of scores.
fields should have a weight based on their importance to the final score.

Great value for a flexible tool

Finally we have a tool to help us do 360 reviews! And the customer service was incredible. Patient, informed, positive attitude. Just a wonderful experience after so many disappointments with other tools.

Pros

The flexibility to to find a way to make the system work for us was a huge plus. We have had to abandon several other tools that we could not customize to our needs.

Cons

Because there are so many ways to customize, the user interface is not always intuitive. Luckily we had a wonderful account person who helped us work through and answered so many of our questions with enthusiasm and expertise. Thanks team!!

Newly Adding to Our Compnay

We are able to properly evaluate our team members and measure deliverables offered to our clients.

Pros

I love the visibility of the software. It provides tons of information from a dashboard while allowing you to take a further dive into specifics.

Cons

I am not fond of having to manually populate surveys and reviews but understands it needs to be done because it is so specific in regards to our scope of work.

Provides continuous feedback to improve employee performance and productivity.

Pros

The simplicity and ease with which we can operate this tool is really amazing. The fact that it’s cloud based also just adds to its accessibility. Performance data can be easily generated and understood as they are presented in graphs sheets which are well-organized.
Being able to provide continuous feedback to our employees is essential for us to help them in their career growth and development. Assessing employee performance based on a combination of self-evaluation, peer, customer and other significant factors allows us to also make better decisions in terms of promotions and compensation.

Cons

The mobile app has limited functionality, so I think definitely needs to be addressed. Other than that, we haven’t had any issue that the AssessTEAM wasn’t able to resolve. It’s easy to reach out to them for, and their response is always warm and friendly.

Working with Assess team has been a please, They have been very helpful with our needs

Visibility of the information collected is great. Ease of use is also a driving factor when we select a new software. We have found if software is overly complicated it will not be utilized

Pros

With over 300 employees, this system has given us the visibility to continue the growth of a stronger team. Before we had assess team the evaluation process was long and drawn out and produced information that was buried in files and never reviewed by the managers that needed to see the information.

Cons

No real cons that we have found that the assess team didn't address immediately. The software has much more potential than we are currently using.

On boarding with Manoj was a pleasurable experience and he a customer service super star!

Pros

Features and functionality, as well as simple enough that we are can update and move out on our own. This is not related to the software but the service we received, after working with our Manoj over a couple of months he observed that we were in the wrong tier and recommended we downgrade at a loss to AssessTEAM, and we were blown away by that, and I told him we would do business with them for a long time as this reflected caring for the customer - a rarity today in service!

Cons

Perhaps to consider a system in which RA could be updated, and for the users who have not taken the evaluation would be automatically updated, and for those that have, just port them for next reiteration/delivery. Regarding ratings, perhaps a way for the customer to update all evaluations without having to bother support to do this on the back end (for instance we changed our Likert scale for our RA's and wanted to apply it to ALL our evaluations). Support helped with these items, I say they are cons in that they were so great, I felt bad in asking for help with them...

Great product

Perfect for our needs.

Pros

Great functionality. I had one modification that I requested from support related to the ability to export certain report details. They gladly made the change for us.

Cons

Perfect for what we need it for. Possibly offer multiple packages based on needs. I wouldn't mind not having to look at certain manhour reports on the site that we don't use.

AssessTEAM has a very deep platform that is not that intuitive but seems quite useful.

Pros

The granularity of the performance metrics, coupled with the ability to modify and curate to fit my company's needs.

Cons

The UX is not as easy to use as it seems like it should be. I get the feeling that I haven't seen all of the features yet because I don't know where to find them!

Easy and powerful at the same time

We were part of the beta as one of the first companies to start using AssessTEAM, we received a high level of support from the team and they have been very responsive to our needs. The rollout was seamless with nothing that my team could not manage on their own with the videos and the knowledge base.

Pros

Simplicity
KRA database
Continuous feedback process built for smaller HR departments
Flexibility
Customization possibilities

Cons

The mobile app does not enable any administrative features or overall reports which are only available on the web interface.

Simple to use and easy to rollout

It took us a total of 3 days to rollout the system for 16 employees. The KRA database was very useful to build a foundation of our evaluation plan and the simple import routines got our employees setup quickly. Very little help was needed unlike the other systems I have tried , never saw a video or needed help

Pros

simplicity
cloud usage
speed
kra / kpi library

Cons

the mobile apps do not allow for all features in the backend, only a very small subset