All Avature Reviews

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User Profile

Gina

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

No competition in this space. Avature is in a league of their own!

Willingness to work toward solutions to any situation! Flexible technology that is continuing to invest in development to stay a leader in the HR tech space. The fact that this company is privately held and is investing more in development than in SALES, they are focusing on being the BEST IN CLASS rather than selling the most. Refreshing!

PROS

Flexibility and ease of configuration for each business strategy and situation in any industry. There are literrally NO limitations. Avature will work with any client to enable their vision.

CONS

Challenging for Tech Support to respond quickly, as each client's instance is unique and the support specialist has to "learn" each instance before addressing an issue, in most cases.

Reasons for switching to Avature

No CRM and rigid system functionality. Needed a more configurable product for flexibility within business streams to more easily solution for specific requirements.

Stephanie

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Avature ATS/CRM are top notch!

Overall, our company is very satisfied with Avature. We have very positive end user experiences for all types of users which was our goal. Like any software, there are challenges but the positives outweigh the negatives twofold.

PROS

The ability to customize to meet our specific business needs. You would think with a SaaS you would be limited, but that has not been our experience with Avature. The ability to make updates to fields, workflows, views, portals, forms, templates, etc. is very easy and does not require a technical expert to make the changes.

CONS

One of the challenges we face is keeping up with the enhancements and fully understanding how to use the enhancement in our instance. Some are very self explanatory and the explanations provided by Avature are easy to understand. Others, may require some additional training to determine if the enhancement is truly something you want to apply to your instance.

Reasons for switching to Avature

Talent Acquisition Manager (TAM) was not meeting our needs from a sourcing and applicant tracking system. After careful consideration, our company chose Avature due to the flexibility and versatility of their products.

Isabel

Investment Management, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2019

ATS - Financial Industry

Overall, as long as you have clearly defined requirements and vision of the future-state and have dedicated resources to thoroughly test the application, you might want to give Avature a try. Avature is a powerful engine if you know what you are looking for and if you are able to establish the right way of communicating this to the implementation team.

PROS

Flexibility to solve for "modern" times problems

CONS

Lack of QA from the Avature implementation team Changes being pushed that are not well managed with users. Assigned Account Managers should make sure clients are aware of the change, when it is coming and how that impacts functionality of the solution. Easter-egg hunting syndrome. We do not know we have certain features (and it only takes them a minute to enable it) until we ask or raise a struggle to Avature. Could be a frustrating experience.

Maria

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Avature ATS, CRM, Onboarding

Avature is outstanding. You can use it for really any Recruiting, Onboarding and even Off-Boarding use case there is. Great tool and great support.

PROS

Customer service and flexibility of the product

CONS

There isn't much - it's been an outstanding tool and the backbone of our department.

Reasons for switching to Avature

Customer service was poor and system was slow

Adrianne

Restaurants, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

New to Avature! It's Dynamic!

Overall, it has been very positive! While we are still in the implementation stage we have been impressed with option to customize just about everything we need to be specific to our use case. We are excited for how this change to Avature will impact our team immediately and in the long term!

PROS

Automation, ability to customize to your business need and configure processes in multiple ways. All of the features and functionality to help you work smarter and not harder.

CONS

We cannot rename certain fields/sections or even folder/records to be a name that works for us. For instance, ideally we would have called a record/folder 'Restaurant' but were not able to do that. Access to certain system permissions without completing a certification class.

Reason for choosing Avature

It is dynamic and 'smart'. High levels of automation and opportunity to streamline our processes and reduce complexity.

Reasons for switching to Avature

We have used iCIMS for 10 years but compared to Avature feels very 'static' and would not meet our business needs as we continue to grow.

Erica

Management Consulting, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

The best ATS/CRM in the market

Avature has helped us bring all of Talent Acquisition into one product, in one instance. We have achieved our goal of 'One Team, One System' in Avature. We now have the ability to expand an enhance our reporting and dashboard capabilities, streamline our sourcing and screening of candidates utilizing AI, and create a cohesive, top-notch candidate and hiring team experience.

PROS

Avature's ATS and CRM functionalities are incredibly configurable and can accommodate a very diverse set of business capabilities. This has allowed us to create an instance that offers optionality, while keeping the various business processes in the same Product. This has been a game changer for our Talent Acquisition group!

CONS

Avature's interviewing scheduling is quite manual - infusing this process with some AI, if possible, to make it a bit more user-friendly and automated would be helpful for us.

Reason for choosing Avature

We explore iCIMS and Microsoft's ATS product. We felt like Avature listened more - to our use cases, to our challenges we were trying to solve, to our concerns. Our partnership today is evidence that this was true. Avature cares about their customers and works diligently to help solve our challenges alongside our team.

Reasons for switching to Avature

We came from a home grown system that wasn't being updated/enhanced.

Jason

Accounting, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

User friendly with powerful customization and configuration abilities

Overall, it's been a great collaborative experience with the Avature team, particularly during implementations. Our solution specialists have helped with creative ideas to our unique business issues. Once we moved over to our account team, the response times have been delayed and change requests have been taking much longer than expected to resolve.

PROS

As a system admin, the options and capabalities are endless. A savvy admin can configure a workflow, forms, emails, datasets, and more on their own. The workflows, either in the ATS or CRM, can be customized for each of our unique business needs.

CONS

The AI and advanced automation features are lacking. The tools are on the roadmap, but compared to their competitors they're behind. As an admin the inability to reassign or correct schema ids is frustrating, given we have multiple integration points with other systems.

Reason for choosing Avature

Highly customizable and managed on our end.

Reasons for switching to Avature

VE sunset

Vendor Response

Your feedback helps us offer a better experience in the future. Thank you for your time!

Replied August 2021

Katie

Verified reviewer

Medical Devices, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Avature ATS system

We work both in and out of the United States and have been able to optimize the candidate application and interview process around the world, taking all country-specific rules into consideration. The system also integrates well with our employee management system for onboarding management.

PROS

This entire system is customizable. The workflows, forms, portals, and events are all easily customizable to work for your unique company. I appreciate that I can make many changes independently, but the tech support team is always available to assist when I do not have the capacity to do something. They also offer plenty of training videos which has helped me train new team members and learn more myself.

CONS

There are some elements that seem behind in the times compared to other software systems, but Avature is constantly releasing updates, and they're great about listening to their customers. If people voice their opinion, the Avature team will thoughtfully consider your suggestions.

Patrick

Electrical/Electronic Manufacturing, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

Buy Avature and you won´t regret it!

The collaboration between our company and Avature was always a great experience. Started in the sales process, lasted during the project implementation and meanwhile in our regular daily business life. You receive always help when needed and everyone contributes to finding common ideas and solutions.

PROS

It´s flexibility with focus on creating workflows allows you almost every configuration you can imagine, how you would set up and automized your recruiting process or job requisition workflow.

CONS

The resolution time for change request (technical queue) is for more complex cases quite high at the moment.

Reason for choosing Avature

It´s flexibility towered over the other alternatives.

Reasons for switching to Avature

Time has come for something new with new features.

User Profile

Tom

Verified reviewer

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2019

Great for Talent Pooling candidates

PROS

- the dashboard and layout is very easy to use and you can easily navigate between folders and features - the ability to custom tag prospects/candidates allows the user to bring up search results very quickly and efficiently - the ability to create email campaigns - search functionality is complete and very simple to use

CONS

- depending on the level of package your organisation has, you can be limited with some of the features i.e. using your own customized tabs, not having it integrated with your applicant tracking system

Erica

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2023

Avature is very powerful, on the right path

PROS

Avature is incredibly customizable. We selected Avature because we wanted to build in specific checkpoints and capture specific data points in our recruiting process and no other system could support our requirements like Avature can.

CONS

The company is very siloed and it's extremely challenging to get the right help and customer service. You have to just get lucky that the person you are connected with happens to know how to solve your exact problem, otherwise you essentially don't get help.

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Avature

The ability for users to Self Report is superior to other products. To be able to filter down by workflow step or any field filter, regardless of the object, make it easy for the user to configure their own reporting. Furthermore, Avature has and is willing to build custom integrations for many 3rd party initiatives should their clients be interested in integrating say, a dialer, or, other data source. They are great to work with I have made career decisions on my ability to work with and support Avature.

PROS

I've had 7 years experience implimenting Avature, and, the unfortunate experience of sunsetting Avature in favor of what turned out to be a far inferior (though a very popular) product (with another company). Avature's ability to report data, customize workflow and field configurations, and, the ability to utilize data outside of the platform is second to none. It's highly customizable, user-friendly, and, easy to train. There is no need for 3 part apps, with additional costs, and while some features have additional costs within Avature, the value is superior to those with 3rd party Apps. Avature is constantly improving their product, rolling out enhancements, and, thinking ahead to provided what is needed for true AWS achievement.

CONS

While there are some cons, like, accessing large table data in a raw format for BI integration, Avature is working on overcoming that with Avature 8/Endpoints. Because Avature is so customizable, no two instances are alike, and, this can be more difficult for standardization and training initiatives, but, there are prescriptive restrictions that can be placed on users and admin type roles to avoid customization where desired.

Sarah

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Natural Feel - easy to adopt by the every day user.

PROS

The Avature UI is very sleek and clean; it feels natural. The usability is built for simplicity while offering customization for the user. The roadmap since I have been using it has been set up to deliver more features to users and non-developers which has been great to delivery agile results with little implementation timeline and resources.

CONS

The platform is very customizable, but we tend to hit our record limits with lists, reports and dashboards that requires more developing of smaller chunks of data to get the values to generate versus creating a single large level widget for admins or senior leaders to review.

Reason for choosing Avature

The number of features is very competitive; some platforms tend to focus on certain areas, but Avature continues to expand across the platform's objects. Thier training team and support model is also very responsive for when we try new things to keep us on track when we decide to go forth and tread new waters.

Erin

Retail, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

The most customizable tool in the market

PROS

Most of Avature's features and product solutions have the ability to customize for customers to get the most out of the tool. Processes can easily be improved as the tool can mold to the customer's needs. It has the ability to be agile in a would of constant change.

CONS

The reporting features of a tool are typically difficult to understand and Avature is no different but they have many support options to get customers up to speed on how to navigate the reporting functionality.

Rebecca

Staffing and Recruiting, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Best ATS I've Used!

Avature has so much to offer in linking multiple systems - I know that a big business problem at my company is trying to ensure that we are being as efficient as possible in everything we do, and Avature really helps us do this by saving time and effort.

PROS

Avature is probably the most all-encompassing ATS I've had the opportunity to utilize throughout my time in recruitment. The features are so vast and customizable that it's easy to set up dashboards and reporting in a way that will allos your team to work out of the system in nearly every functionality you may need.

CONS

Avature is really not at all user-friendly. It takes extensive training to learn how to create lists and reports, as well as how to generally access many basic functions. Once you learn everything it's an amazingly intuitive system! But getting there is difficult and takes quite a lot of time.

Daniel

Verified reviewer

Insurance, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Avature ATS is an industry leading software that provides endless possibilities to it's clients.

Avature is by far my favorite ATS software that I have worked with in my career. Not only that, but they do a great job with bi-weekly system enhancements and staying at the top of the curve when it comes to functionality and features that will keep your recruiting organization at the forefront of the industry.

PROS

Two of my favorite features of Avature are the ability to automate and customize. When implementing this system you have the ability to match the software to your business model and processes. You can also apply automation in a number of ways to enable an increase in productivity for your Recruiting and HR organizations.

CONS

With tons of features and flexibility it's all about knowing and figuring out the best way to do what you want. Sometimes you will encounter issues based on an initial configuration that will take a good amount of work to resolve and get you from point A to B, but nevertheless the system can do a ton!

Marc

Verified reviewer

Human Resources, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Flexible and mature product

PROS

The flexibility which can cater to almost any use case imagineable. The building blocks (datamodel, datasets, forms, workflows, etc.) of the platform make sense, and allow for highly customised and unique processes.

CONS

It's difficult to understand and set up everything at first, as there is so much that can be done. Also, you have to request additional permissions to gain more power. But they tend to only give these permissions when you request them, however you can't request what you don't know. So this is best to discuss with your account manager, and then they are happy to walk through it together.

Jacob

Staffing and Recruiting, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

CRM that lets you build it your way

Despite any negatives or less-than-five-star features, I am an Avature evangelist in a world of folks trying to be "tech-agnostic." That doesn't mean I don't also like other products, but Avature's ease of use has made me look smart in more than a few situations.

PROS

The versatility and ease of use with Avature's workflow builder sets it apart from its competition. When I'm confronted with any type of recruitment process issue - even outside of its normal use - my first question is, "How might Avature improve this process?"

CONS

Integration with LinkedIn would be a huge improvement, but Avature may not be to blame. Resume parsing is decent, but the evolution of matching (and "AI," whatever that means this month) may not have been prioritized on the developer story list as highly as it should.

Vendor Response

Your feedback helps us offer a better experience in the future. Thank you for your time!

Replied December 2021

Jillian

10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed July 2017

Overall a good solution for our team

The ability for our team from various locations to manage leads and follow a single process.

PROS

Avature has a clean aesthetic and has features that have modernized our recruitment team. I enjoy being able to customize fields to fit our needs, from building forms to the reporting functionality of lists. It has been good for our team to all use a standard platform for communication and processes. We have also appreciated the work the Avature team has done to create custom portals that are set up for our unique circumstances.

CONS

The customization is nice, but also a challenge. My team hasn't been able to get a full menu of services to really know all of our options. We have the Avature CRM and we've been told how we can have full customization, but then when we start to explore getting certain features, we're told that they're only available for Avature ATS. Things have worked out for our group, but it does seem like there's room for Avature to have more consistency. My team is also finding that the customer service is sporadic, especially after implementation.

Guada

Human Resources, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2019

Looks easier to customise than it is

After 2 years of original implementation qe continue working on customisation and improvement. Most of our needs have been met and we are now in a good place to start taking more advantage of the tool.

PROS

Avature is very user friendly and allows for customisation their competitors not often offer, making it a good option across several company needs.

CONS

Although Avature focuses on product customisation, many of it carries additional cost, making the base CRM option not quite meet customisation's future expectations. Customer service don't address questions/issues that the sales team originally does address very well, making the post implementation experience quite a different affair as the sales/implementation one.

Kym

Human Resources, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2021

User-friendly ATS

It's still far better compared to other complicated or super simple tools. Used wisely, you can have a streamlined set of data that you can analyze later to improve your hiring processes or to produce reports for external usage. It's a right mix of detailed and straightforward.

PROS

It's simplicity when it comes to recruiters using the software to track the progress of their candidates. Depending on the quality of data and how the workflow is set up, you can run analytics on the data that can be exported (analytics done outside of Avature).

CONS

It's not the place to run analytical reporting, as it requires complex coding (the language is still different from SQL) and it does not have certain features that one can do in Excel or Power BI. Another point is it's lack of ability to accommodate business development-level of information storing and tracking (it's still more of an ATS than a CRM).

Reason for choosing Avature

The ability to set up silos. Cost-effectiveness as well.

Vendor Response

Thanks for sharing your feedback! We will work towards improving the experience.

Replied December 2021

Amber

Retail, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Kohl's Review - Campus and Events

PROS

We use the system for campus & events. The ability to update and change the system quickly is great, also being an admin is awesome and many of the changes we are able to do without consulting our account manager. Seeing activity in real time. We often need to know where we stand with our recruiting from day to day and knowing that information we pull is up to date is so beneficial.

CONS

Figure out a way to better integrate with our ATS system. currently it is very limited.

Vendor Response

We value your opinion! Thank you for taking the time to give us feedback.

Replied December 2021

Anonymous

5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Avature for the Win!

We chose Avature as we needed a solution flexible enough to accommodate many varying populations and processes. We wanted input on the design and wanted to be sure we could tweak things in order to achieve continuous process improvement. We have been able to totally redesign and improve Talent Acquisition to become an innovative and efficient department.

PROS

This is a great software as it really allows you to customize it to fit your specific needs, rather than trying to use an out of the box solution and make your process fit it. It is highly flexible and configurable. To top it off, it is easy to use and intuitive! It continuously has updates and truly helps our organization innovate.

CONS

Compared to all other systems I've used, this is the best! The continuous updates occasionally have unforeseen negative impacts, but their customer service is great at quickly finding solutions.

Jason

Airlines/Aviation, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2021

Love Avature

I love Avature I just wish it would move to a model where the user does all the config work

PROS

I love the customizability of the software. I love that my company can do most of the work on our own without having to wait for Avature to configure.

CONS

That I can not configure everything. And the queue time to complete a project is very inconvenient.

Reason for choosing Avature

I have used other products and Avature is my favorite.

Vendor Response

Thanks for taking the time to leave a review for us! We will work internally to make the experience better

Replied August 2021

Kevin

Financial Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2019

Avature is forward thinking and innovating.

PROS

I love that Avature contains a very configurable environment. Your organizational needs can be designed and met. If there are gaps, Avature listens and works with flexibility to provide solutions.

CONS

Avature is continued development. They always are working to enhance and make their platform stronger. I don't have much negative to say about the tool because if there are things you wish were different, they are open to hearing what you want/need and will level-set candidly with you on possibilities.

Showing 1 - 25 of 52 Reviews