Avionte Software

Pros

Avionte's software is a full front and back office package, which includes key integration partnerships that streamline our processes and compliance needs.

Cons

Development of Aero, the Saas interface has been slow coming and the legacy product is far behind the competition. Customer Support struggles seasonally and issues can take excessive time to get resolved.

Pros

It depends on which software you're referring to - Avionte or Aero. Aero's ability to offer a mobile optimized online application is nice, while Avionte's available features within the online application are better.

Cons

Again, it depends on which software platform we're speaking on.

With the vast majority of our business being temp staffing, Aero is far from functional for our business needs. We've found bugs along in testing the platform before rolling it out to our Direct Hire staff - some of which have been fixed since discovering them, others won't be fixed for a while.

Avionte's functionality is much better for temp staffing, but leaves a lot to be desired in its ability to keep up with the changes in the technological landscape (i.e. mobile optimized Applicant or Employee portal, functionality for internal staff on mobile or tablet devices, etc...)

Pros

Front and Back Office solutions are vital to our business model. This eliminates the need to have two softwares to complete daily and monthly functions.

Cons

Slow adaption to changing trends in our industry. A more open API is needed to allow end users some customization, and to allow easier integrations.

Pros

The way it integrates with other software (timeclocks, testing, background checks, green shades, job boards, etc). I like the way aero is shaping up.

Cons

Since going from self hosted to hosted we can't self-deploy advanced queries / reporting services reports / DRM's / counters. Tracking down printing or performance issues takes a long time going through the support ticket system.

We have integrations available for many of the processes we run on a daily or weekly basis. In addition, many of our internal processes and tasks have been streamlined and are much more efficient than what we had with our legacy system.

Pros

I like the functionality of the software. There are many things we can do with Avionte that we were unable to do with our legacy system.

Cons

I don't like how long it can take to get responses to tickets. I've had tickets open for several weeks to have someone respond back with a simple answer/solution. Didn't appear it should have taken so long to get an answer.

Pros

Great customer service from the whole Avionte team. I like that we have a manager to oversee our company. We like that we have a point in contact to reach when we have questions or concerns. They allow us to set up a weekly call to discuss any items or just to see how he can help us. It is a great product for temporary staffing services. Our business customers are temporary staffing companies which is why we are using Avionte. The back office part of Avionte is what we use mostly. We've had to customize many things within Avionte which helps us in the long run.

Cons

The turn around time for issues encountered or even questions with their Support Team is not something I like. I am not a fan of having to submit a ticket for everything, even if it just a question. I understand the set up but the turn around time is not the greatest.

we were able to meet the ACA challenge head on and be fully in compliance.

Pros

I like that it is continually evolving and growing to meet the rapidly changing needs of our industry. WIth the volume of unprecedented regulations and changing legislation, Avionte has been able to meet and evolve with the changes.

Cons

Speed of support has been an issue of late but they are striving to update their processes to bring back the rapid support we first received when we came on board with them. Service is still very good but it can be improved.

Pros

The front office functions seems very user friendly for the staff. The back office flows well over to quick books from a GL standpoint. We really like the integration with Greenshades.

Cons

The customer service, some tickets take a months to get replied back to and you are left to solve issues on your own. I hear this from many staffing companies that use Avionte and many who have looked at switching.

Pros

easy to assign associates to orders and upload documents to the system. Easy training process and works great with our company

Cons

sometimes issues with setting up taxes and quite a few glitches. also not as user friendly when it comes to payroll

We have had hours and hours of payroll processing time cut by the items that we are able to do with the software. We have been able to upload W2s directly to our company website - employee portal for the employees to download and print themselves. We have saved thousands of dollars in costs related to payroll checks, mailing costs, printing costs, W2 printing, mailing, stuffing envelopes . . . Not having to print every single thing under the sun has been wonderful. Tech support is AMAZING! Our implementation team was wonderful, and continues to be a great partnership. Peace of mind that we are doing things correctly is great. Being able to upload documents directly into the employee file and not contact different branches to be able to see documents. Data entry at the branch level has improved dramatically as the employees are responsible for entering their own information. Makes for so many fewer mistakes. There really are so many things that I have come to appreciate with this software.

Pros

Very user friendly. Once you learn the names of items, it is quite simple to go back and forth between different areas of the software, and yet never lose your place.

Cons

There isn't much I don't like. Every problem that I have believed that I had, was able to be either adjusted by Avionte, or I've been able to find a work around that did exactly what was needed.

Pros

This software is extremely user friendly. I like all the features, for example the variety of reports we can pull and the advance search options.

Cons

It does freeze and slow down often. Also I know since it's a remote desktop it might not have a choice, but I do wish I didn't have to go through a bunch of folders in my C drive to save things it's very slow when loading.

Organized data to export.

Pros

Being able to access audit logs for users to troubleshoot processes. Self serve utilities to correct mistakes ourselves.

Cons

Not having the ability to create and modify our own AQ's and reports.
Support. Hard to find one person that is expert in one area. We spend alot time self troubleshooting and testing.

Pros

User Friendly, very easy to navigate. Avionte has been a wonderful tool for us, it is wonderful to be able to have all of our functions on one setting.

Cons

Trouble shooting and calls into support take a long time. putting in a support ticket takes longer to respond to and then having to call in sometimes you are on hold for a longer than expected time.

Pros

Avionte seems to offer a lot of features. They have a good system to log in messages. Some of their items in support are good.

Cons

This is not user friendly. The cost of it is not justified. The support team is horrible. I have tickets open I submitted last week that have not had a single response

Accessibility

Pros

System very accessible on different platforms. I can pull the system up via the web or my desktop very easily. I don't have to worry about going into the office on the weekends to update employee files, I can just get it done at home and it's safely stored.

Cons

Password changes can be annoying due to the criteria required for a new password but on another side, I feel my information is safe so I understand the criteria required for the new password.

Cons- Avionte servers were so slow we finally moved it to another server host about 4 years ago that we had a prior relationship with that made to world of difference. We have the speed and little to no down time that we did not have prior.

If you had or having these problems with system as we did , we moved it to server host company called Intellipath at intellipath.com out of Indiana.
Owner Chris Ferland is one of the most honest people I ever worked with and understands the importance of keeping system operating and backed up.

After 10 years working together I can say he and his company are TOP notch. I found that the software companies know about software but not about servers.

Our company switched over to Avionte after a period of time utilizing a different, labor-intensive ATS. After a few months utilizing the system, this is what our team has decided regarding the product.

Pros:
Better than paper
Fairly easy email integration into the ATS
Payroll within the program could not be easier
Generating reports is a very straight-forward process

Cons:
In order to attach messages to work orders, employees, or clients, 90% of the time, one must do so separately. For example: If you have an employee out on assignment with a particular company under a particular work order and you wish to log a message, you must do so by individually selecting to attach it to the employee, then the assignment number, then the client company.
Ending assignments must be done in both the employee screen and the assignment number screen. Ending an assignment in one screen will not automatically change the files throughout the program.
Assigning employees to a work order is extremely labor intensive. One must go through several steps that, in other programs, would automatically populate (ie: changing a prospective candidate's status from "Active" to "W2" does not happen when the employee is assigned. One must change their status manually).
Utilizing Avionte's online portal to get employees to update information including I9 and W4 documentation only works 50% of the time.
Issues brought forth to the Customer Service team at Avionte are addressed with, "Alright. We're going to look into this and will get back to you within the next few hours." The only time we have ever received follow-up was a call the next day to inform us that they happened to notice our ticket was still open and that they would let us know when the problem was fixed.
The search feature leaves MUCH to be desired. It is not intuitive and is very difficult to use.

This is a slow, clunky system that requires a lot of patience and a lot of re-tracing of one's steps. Updates and changes to the system are very slow to take effect. I could not recommend this software to anyone.

Highly recommended. We're a smaller firm, and it's been the perfect fit for us.

Pros

The software is very easy to pick up for new users. I love how we can go in and edit a lot of the drop down lists and other features ourselves. It's pretty flexible, even when we have unusual things that we need to accomodate, we can find some way to make it work. And the service and support are fantastic!

Cons

Sometimes it doesn't have every single feature or field we want, but I don't think any pre-existing software would.

Highly recommend utilizing the consulting services as a supplement to the implemetation process.

Pros

Excellent customer service.
Timely and organized action plan implementation.
Committed to long term relations with customer.

Cons

No cons to report