--- title: "Greenshades Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Greenshades. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Greenshades is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/benefits-solution-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Greenshades](https://www.softwareadvice.com/hr/benefits-solution-profile/) / Greenshades Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/benefits-solution-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/benefits-solution-profile/alternatives/) # Greenshades User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 26 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 14 reviews (54%) - 4 stars: 10 reviews (38%) - 3 stars: 1 reviews (4%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like the Greenshades most is their impressive customer service. - Greenshades is very easy to use to submit quarterly and annual tax returns, and I really appreciate the daily reminder emails within the week that the tax returns are due. - I always thought it was very user friendly and contained pertinent information that every employee would find helpful. ### Most mentioned cons - When there is an issue it usually takes the support team several weeks or months to address. - When calling into customer service, it is difficult to work my way up to an "expert" who can fix an issue that takes more knowledge than the front line person has. ## Greenshades customer reviews Showing reviews 1-25 of 26 (page 1). ### Payroll - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ability to access your payroll information from anywhere and to look back at months prior is amazing. #### Cons Some staff struggle with using apps and accessing email. It is a change process that can't be overlooked during implementation. --- ### Greenshades - A Payroll Solution custom fit for all industries - Overall rating: 5/5 - Reviewer: ROCKY B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Greenshades provides the sofisticated services in a proficient manner that allows us to focus on company profitability instead of task oriented internal processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Interfaces with ERP payroll module so less time is spent processing payroll 1,400 employees in multiple related companies. Greenshades provides secure access for all emplyees to receive payroll hstory and year end documents through the portal without consuming extra administrative staff's time. #### Cons Time to implement the services customized to our company needs. Necessity to provide historical information that was not readily available. #### Reasons for choosing Greenshades Affordability and limited functionality to meed our basic needs. --- ### Mid-Size Payroll Service using for Tax Purposes - Overall rating: 3/5 - Reviewer: Haley H. - Verified reviewer: Yes - Industry: Accounting - Company size: 5001-10000 employees - Product usage: Used other for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have over 7000 W-2's that we process, so it is good to have as an information gather. However, we must go over the information closely, for it is incorrect in some ways. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The software is quite easily to use and information can be manipulated. #### Cons The software does not communicate well with our payroll software (Darwin 16). It doesn't pull the correct information and since the techs with Greenshades don't know much about Darwin they state they can't fix it. Also we are using the software in Alabama mostly and the software is not even capable of creating an upload file with our state. #### Reasons for choosing Greenshades He has been with Darwin since 2000. We have looked into other software in the last two years, both payroll and tax related. We have not decided if we are ready to move. --- ### [sensitive content hidden] IS AWESOME - Overall rating: 5/5 - Reviewer: GLEN B. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VERY FRUSTRATED FOR AWHILE AND NOW THINGS SEEM TO BE CLICKING. 4TH QTR WAS PRETTY BRUTAL. I AM ANXIOUS TO SEE WHAT THE FIRST QUARTER BRINGS FOR PAYROLL QUARTERLIES #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros INTERFACES WITH GS HR EASE OF MAKING CHANGES ONCE A PAYROLL HAS STARTED AS FAR AS CHANGING HOURS WORKED OR CHANGING DEDUCTIONS. #### Cons THE SETUP WAS VERY CONFUSING AND ALOT OF TIME WAS INVOLVED. I HAD A DIFFICULT TIME UNDERSTANDING THE G/L MAPPING. #### Reasons for switching to Greenshades MICROSOFT GP WILL NOT SUPPORT THE PAYROLL TAX TABLES OR UPDATE SS/40K/HSA MAX AMOUNTS AT THE END OF 2026 OR 2027. WE WOULD HAVE BEEN SOL. --- ### Greenshades & Image Pointe/Dignity Apparel - Overall rating: 4/5 - Reviewer: Tammy D. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using it for quite some time. We went from paper record keeping to Greenshades so I have no comparison. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mostly very user friendly. Love the support that is available and the options of remote support if great. #### Cons Sometimes not being able to quickly get to a report for lack of not knowing how. Every once in a while, a support ticket can take a long time to get solved. #### Vendor response Hi Tammy, Thank you for your thoughtful review and for being a loyal Greenshades user. We're so glad to hear that you've had a positive experience with our support team and find the platform user-friendly. We've noted your feedback around reporting and support response times and are sharing it with our teams to help drive ongoing improvements. We appreciate your continued partnership! Replied June 2025 --- ### Great customer service - Overall rating: 5/5 - Reviewer: Angela M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Greenshades is positive and great. The only hope is to make product more affordable for small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the Greenshades most is their impressive customer service. The representatives are very professional and patient. #### Cons The least about Greenshades is the product price. It's increasing every year. It's hard for the small business to afford. #### Vendor response Angela, Thank you for your feedback and for being a loyal Greenshades user! We're glad to hear you've had a positive experience with our team—providing excellent service is a top priority! We understand pricing is a concern for small businesses and appreciate you sharing your perspective. Your input helps us continue to improve. Replied June 2025 --- ### Great product - Overall rating: 5/5 - Reviewer: Ruth R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is much less expensive than any other product I have reviewed. For the price, it is easy to use and I like that the information entered in the Greenshades software carries over to our payroll system entry for entry instead of a general "dump" of information on the accounting side. #### Cons When calling into customer service, it is difficult to work my way up to an "expert" who can fix an issue that takes more knowledge than the front line person has. It would be nice to have a dedicated customer service person that I could talk to each time I have an issue instead of calling in and a random person helping me. When this happens I have to explain each time how our benefits are set up. If I had a dedicated person that I could call who only dealt with a specific number of companies, they would more easily and quickly understand the issue I am having instead of me spending 10 minutes or more explaining what I need. #### Reasons for choosing Greenshades The cost was a major factor. Also, the way entries in Greenshades carry over to our payroll system. --- ### Payroll Reporting - Overall rating: 4/5 - Reviewer: AZI I. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The technical supports are great and reachable. Most of the problems are solved within reasonable time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Since we started using the software, we don't have to issue check stubs to employee anymore. Our year end distribution of W2 to employees and the reporting process to authorities were smooth and finished on timely manner. #### Cons the widow for submission of W2 with a staggering increase in price - this need to be modified to lesser increase in cost or longer period. instead of having 5 different pricing level, reduce it to 3 maybe with a slightly longer window. #### Reasons for choosing Greenshades we were suggested by great plain software technical support to use Greenshades and that was a great decision we've made. --- ### Basic Greenshades use - Overall rating: 5/5 - Reviewer: Gina C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Working with this company overall has been a positive experience. I would recommend the software to small companies however I haven't used a lot of the other products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is super easy to use. I only use the basic time keeping module and W-2 printing/reporting. Anytime I call support they are helpful and always follow up with me if they don't have answers. #### Cons Greenshades was very difficult to deploy in 2013. I felt like the company grew so fast it couldn't keep up. IT seemd when the company moved to the cloud, there was a few bumps. We are a 24/7 operation so the down time for upgrades or maintenance cause our team some issues. --- ### Greenshades Review - Overall rating: 5/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We were completely paper based before we went live with Greenshades and now are 100% electronic thanks to their software. #### Cons When there is an issue it usually takes the support team several weeks or months to address. --- ### A Helpful and Welcome Tool - Overall rating: 4/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have really enjoyed working with Greenshades. In fact, they are one of our best and most responsive corporate partners and business developers. They are professional and always responsive and available to help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are using Greenshades along with our Microsoft Dynamics SL accounting package to provide online access for employees to their paystubs and W2's among other uses (we process an in-house payroll). The system is customizable and the support team is accessible and eager to help. Though the system was originally built for MS Dynamics GP, Greenshades has also customized the system to work in a variety of ways with SL. For what the software provides, it is a good value! #### Cons Since the software is not made primarily for Dynamics SL, at times it can be frustrating to make things work perfectly. However, although the support team is very helpful, there are some limitations that may not satisfy all users. Overall all though, the pros outweigh the cons! #### Reasons for choosing Greenshades The other products were prohibitively expensive and Greenshades was a good value for what our priorities and needs were. --- ### 1099 Submission - Overall rating: 4/5 - Reviewer: Maria J. - Verified reviewer: Yes - Industry: Legal Services - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Greenshades is a very convenient tool in submitting 1099s to the IRS. Technical support returns my emails / calls whenever I need assistance with a short wait period. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is convenient for filing 1099 for contract workers without having to do paperwork. #### Cons The portal / website is a bit confusing because the steps are not very clear when revisiting the website. I didn't know that some steps did not need updating before completing submission. --- ### May2021 Greenshades - Overall rating: 4/5 - Reviewer: Jolene W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Timesheets have been a success for our administrative staff and are easy to use and import into Dynamics GP. The payroll tax module has been a great tool for reviewing and filing our quarterly and annual taxes. Integration of the software was simple. Love that customer service is part of the package. #### Cons Hoping for a smoother transition to add online W2's for our employees as we looked into this last year and seemed like a lot of work so we did not add this option. Also to allow our employee's to see more than just one or two years of W2's without needing to purchase an extra plan. --- ### Greenshades in the 21st Century - Overall rating: 4/5 - Reviewer: Maci H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros All of my employees utilize this software and enjoy the function of all their tax and pay information in one easy stored location #### Cons My biggest con is that the site operates VERY slowly sometimes. I feel like I am working in 2003 again with how slow the program is. This is not an issue with my computer or connectivity. Greenshades is the only site that does this. --- ### Greenshades Software Review - Overall rating: 4/5 - Reviewer: Sheila R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The main issues I have had with Greenshades is sometimes the payroll inspector will make suggestions that are incorrect. I have to send over the rulings to Greenshades to get them to update the data. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the year end feature for the ease of use. The tax software is also good and very easy to use. Payroll Inspector is very nice in that it will determine the correct local taxes for employees. #### Cons I feel that the reporting is lacking and I would like more ability to modify and customize reports that are not available in our payroll system, but could be built as adhoc reports in Greenshades. --- ### Keeps me on track - Overall rating: 5/5 - Reviewer: Sandra B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Greenshades is very easy to use to submit quarterly and annual tax returns, and I really appreciate the daily reminder emails within the week that the tax returns are due. I also appreciate being able to complete the Federal I-9 forms online with Greenshades. #### Cons I wish that it supported a few more of the local taxes/fees that we encounter in certain states. Even though the returns for these are fairly simple for the few employees we have in the affected states, it would be nice to be able to process them like we do the other taxes. #### Reasons for choosing Greenshades It integrated well with our accounting system and was recommended by our consultant. --- ### Simply a Great Product - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While we don't use all of the Greenshades modules that are available, we rely on it for our 1099 reporting and IRS filing. It is simply an easy to use, life saver around tax time. We've have never had a problem installing it, using it, and have come to rely on it for our filings. Their support staff is very responsive and instructive .I would hate to think what our filings would be like without it! #### Cons I can't think of any: we've been using the product for several years now and have never had a problem with it. It is the one third-party software package that I worry about the least. --- ### 1099 PROCESS NEVER BEEN EASIER - Overall rating: 5/5 - Reviewer: Lisa F. - Verified reviewer: Yes - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software gives a peace of mind. It is very user friendly, and it simplifies the entire 1099 process at year end. You drop your company vendor information on a Template and upload to their site. After uploading your company’s vendor information, Greenshades Software reviews your vendor information, and they flag any potential error or errors so you're able to correct before you hit the button to send to IRS. Not only that, but they will also mail and transmit 1099 file to IRS for you. Can you say stress free? #### Cons Hmmm, sorry, I cannot think of anything now . #### Reasons for choosing Greenshades Greenshades was more of a time saver. It eliminated the manual work from an already stressful time of year. --- ### Good Products - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Greenshades for a long time and the ease of use along with additional functions have been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The original price was attractive and the ease of use. #### Cons The original set up was a challenge to finalize. #### Reasons for choosing Greenshades The price was a significant factor. --- ### Greenshades review - Overall rating: 4/5 - Reviewer: Lorrie D. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tax reporting/filing is easier with Greenshades, our employees enjoy being able to view their check and print them themselves. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, customer service is prompt, patient and knowledgeable. #### Cons Some of the reports could be more user friendly and customizable. --- ### Greenshades Review for 2020 - Overall rating: 5/5 - Reviewer: Sheila E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I always enjoyed the ease of use and when I had to contact Greenshades for assistance, they were always very knowledgeable and friendly and followed up after the initial contact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I always thought it was very user friendly and contained pertinent information that every employee would find helpful. I especially liked having our PTO balances on the paystub. #### Cons It seemed to hard to set up for some employees but once it was set up it was very easy to use. --- ### 1099 User - Overall rating: 5/5 - Reviewer: Mary H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before 1099 NEC form, I would have highly recommended Greenshades but would like to see 1099 NEC also be able to upload to IRS #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros 1099 distribution to vendors and upload to IRS #### Cons Could not upload 1099 NEC to IRS using Greenshades #### Reasons for switching to Greenshades Switched Accounting systems and American Healthtech was no longer an option for processing 1099's --- ### GS Review - Overall rating: 5/5 - Reviewer: Lisa H. - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has definitely gotten better over the years. Very happy with everything now!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of maneuvering in and out of the tabs and screens #### Cons On the Political Subdivision under the employee tab, the drop down is very large. Wish we could type in a few letters that narrows the search down instead of having to scroll. #### Reasons for choosing Greenshades GS offered the PA New Hire reporting and the Political Subdivision for local taxes in PA. --- ### Greenshade User - Overall rating: 2/5 - Reviewer: CAROL E. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Poor. Very limited. We had to move to a more complex system #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was ok system. The webpage is easy to get around on. #### Cons This package is very lacking compared to others. Customer service is non-existent #### Reasons for switching to Greenshades Great Planes is an accounting package, we need something that took care of all the HR and payroll issues --- ### AGM - Overall rating: 4/5 - Reviewer: Kitty T. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use and checks and balances with our billing software. #### Cons Issues with emails to employees regarding paystub. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/benefits-solution-profile/reviews/?page=2) --- Greenshades Reviews, Pros and Cons - 2026 Software Advice