BerniePortal is a cloud-based human resources software platform for small and midsize employers. BerniePortal’s features address each phase of the employee lifecycle from hiring to COBRA administration including: applicant tracking, onboarding, benefits administration, PTO tracking, time and attendance, notices distribution and 1094-C/1095-C reporting. BerniePortal also offers 1094-C/1095-C mailing and filing services as well as COBRA administration services.

BerniePortal is an employee self-service platform that allows employees to onboard, enroll in benefits, clock in and out, review and sign notices, request PTO and access personal data remotely. Employees can also access the platform using BerniePortal’s smartphone app.

BerniePortal features payroll integration, which allows users to connect with different payroll systems, such as ADP, and incorporate employee benefits information in payroll. It also offers carrier integration options, which provides carriers access to employee enrollment and eligibility data that can be used to generate bills. BerniePortal also partners with carriers to support a feature called BernieBill. BernieBill is a feature that allows carriers to issue bills directly through BerniePortal without the need for an integration. The vendor offers online and phone support to customers.

Applicant tracking
Applicant tracking

Applicant tracking

Benefits administration

Benefits administration

PTO tracking

PTO tracking

HRIS

HRIS

Time and attendance

Time and attendance

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



16 Reviews of BerniePortal

Overall rating

4.5 / 5 stars

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Sandi from The Otium Agency Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Admin Staff and Clients Love It

Buying into an enrollment platform was a big decision, and we did not take it lightly. After vetting multiple options, we made the investment with BerniePortal and it has far exceeded our expectations. We would not hesitate to make the same decision again, and would highly recommend this platform to any broker looking to solidify their standing with clients and expand their book all while making things easier for your admin staff!

Pros

BerniePortal addresses those pain points that our clients and admin staff have complained about for years, and offers a robust solution. So much more than an online enrollment platform, BerniePortal offers HR tools, compliance help, integrated billing with some carriers, payroll integration and integrated COBRA administration. Our clients rave about the portal and our admin staff needs have decreased since we began using BerniePortal. The service provided by the BerniePortal staff is second to none!

Cons

The reporting in BerniePortal could be improved - it is sufficient but could be upgraded to be more intuitive for the admin staff and clients alike.

Review Source: Capterra

Myka from Integrated Solutions

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best Enrollment / HRIS Platform for Small to Medium Business by Far!

We needed a user friendly enrollment platform that also brought value to our clients. The on boarding system, notification, COBRA etc. are all excellent features that bring ease to our small to medium clients. No more paper! This has been a fabulous addition to our agency and our clients.

Pros

Ease of use, end user feel, integration from recruiting to termination

Cons

Needs more customization in reporting, but I know they are working on it!

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Gets you organized

Pros

Moving us from paper to digital. The best thing was how simple it was to use. I have employees that varies in age and computer knowledge and it was so easy! They were able to log in, fill out the form with ease and submit. Accessing the information after the fact was simple and the staff was just so happy that we went digital. On the back end as the administrator, it has all the reports I need and more. It was easy to go back and review files.

Cons

They have several additional features that you can use. However, they need more updates for it to be worthwhile.

Review Source: Capterra

Response: Bernard Health, Bernard Health

July 2018

We are thrilled that you BerniePortal has been a valuable organizational tool for you! In regards to your comment on our additional HR features, we would love to hear your feedback on how to improve our product. We are continually developing our product and especially value our users' input¿ If you have any recommendations, please contact your Client Success representative.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Use for selecting/adjusting/tracking benefits received through work

Pros

You can view your current benefit selections at any time, even if the HR team is off the clock at work.

Cons

The portal doesn't save all entered data so medical insurance benefits get inputted incorrectly, doctors get assigned incorrectly, and life insurance gets selected at incorrect amounts. It's also difficult to access different parts of the site without getting a direct link from HR, which is tedious.

Review Source: Capterra

Response: Bernard Health, Bernard Health

April 2018

Thank you for your feedback - We would like to help resolve any issues by clarifying a few points on BerniePortal functionality stated in your review: "the portal doesn't save all entered data so the medical insurance benefits get inputted incorrectly" - BerniePortal captures and saves exactly what the user enters into the system, so your medical information reflects an entry error rather than a system error. "Doctors get assigned incorrectly" - BerniePortal doesn¿t natively assign doctors or store doctor information. "Life insurance gets selected at incorrect amounts" - When an employee selects life insurance they use a slider bar to elect a coverage amount. If the requested amount is incorrect, it means the user selected a different amount of coverage than desired. BerniePortal guides employee enrollment with customizable content to help. If you continue to have questions, our Knowledge Base provides in-depth instructions. We hope that this explanation was helpful!

Teresa from Golsan Scruggs

Ease-of-use

Value for money

Customer support

Functionality

March 2018

We use Bernie Portal for about 50 groups, almost all without a hitch.

It makes employee benefit open enrollment and carrier updates so much faster and smoother.

Pros

The customer support is amazing. My questions are answered promptly, and they are responsive to suggestions and ideas.

Cons

The reporting functions are pretty basic. There is a spreadsheet of data that is useful, but I have to sort through it all to get what I want.

Review Source: Capterra

Lou from Hub International Northwest LLC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

I've been very happy with the system and service from BerniePortal overall.

Clients have a simple HRIS that allows employees to enroll online.

Pros

Most clients the system for enrollment and find it intuitive, easy to use. System is set-up such that the least tech-savvy employee can use the system with a little instruction.

Cons

Onboarding- needs to allow employees to save their progress and/or allow forms to be added later. Enrollment-for a waiver of coverage, the active coverage information needs to be required since many carriers ask for this information. Open Enrollment- if a plan is not changing, would like the current enrollment to be reflected or an option for "no change". Ability to add additional website 'hot links' would be nice. Beneficiary form- Beneficiary date of birth, ssn and address fields need to be added since many carriers require this information.

Review Source: Capterra

Paula from Sun Risk Management, Inc.

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great product, very easy to use. Best Service EVER!

Have our information all in one place, and the data integrates with our agency management system.

Pros

Very simple for the administrator to use, and learn. The onboarding feature is especially popular among HR staff. Employees love it too and it is a great compliance tool.

Cons

Would like to see more integrations with carriers, but I know they are working on that! Cannot accommodate all of the unique premium set ups some of my clients have.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Definitely a little bit of a learning curve, but we're coming around

Pros

Lots of useful tools that we are able to utilize as a broker. Love the 1095 build outs and quick reports.

Cons

Can be a little difficult for a new person to navigate. Would love to see a help feature similar to something you might see on a Microsoft Office programs.

Review Source: Capterra

Chris from North Risk Partners

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

The system is easy to understand and use, and the customer service is top notch.

Ease of administration for both the employees and HR teams.

Pros

The software is extremely easy to use and understand for both employers and employees. The features are far greater than the majority of other software choices out there.

Cons

The payroll integration I think. I know the software isn't intended to be a payroll system, but the question I get asked the most is if it does payroll as well. I'd say about 50% of my clients and prospects voice that they'd like it to also do payroll, not just integrate. Also would be nice to have an Android app, not just an app for the iPhone.

Review Source: Capterra

Joan from HealthPointe Insurance Services, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

The support team is fantastic

The ease of online enrollment so that we do not have to travel to all the work sites or rely on other agents to enroll core at the same time they enroll supplemental products

Pros

functionality and ability to work with it and the development team really listens to your requests for improvement

Cons

Some of our plans are not easily integrated because of the carrier requirements. We have several plans that have specific needs that do not fit the standard plans.

Review Source: Capterra

Bunny from Brown & Company Insurance Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Highly Engaged

Efficiency and continuity of information delivery of insurance benefits in addition to legible enrollment forms with complete information.

Pros

The toggle inputs make setting up the portal easy, and, if you have all the pieces (census, subgroup designations, rates, and benefit summaries), a portal can be setup in a day, versus 6-8 weeks on other systems. We utilize the portal mainly during open enrollment since it provides an easy way to post age rates or composite rates and provides a delivery mechanism for ACA required Summary of Benefits and Coverage. It leverages much of the data held in the system to pre-populate enrollment forms and collect actual signatures (via touchscreen or mouse).  It also offers Onboarding capabilities (I-9, W-4, Handbook receipts, etc.) for those companies who want to go paperless.  We launched the portal with our 50+ clients first in order for them to capitalize on the 1095 reporting capabilities with BerniePortal then rolled out portals for smaller clients at their renewal. The system is compatible with any device that can connect to the internet so even field employees can enroll using their phone. We have monthly support calls with our BerniePortal Account Manager to discuss newly released features and provide feedback on cases in progress.

Cons

The system architecture is updated frequently and changes are not always announced, so sometimes we find feature changes that we did not know were happening. Many times these are minor, and improvements, but there have been features removed that we appreciated using. Most rating methods can be accommodated like age rates and composite rates for standard lines of coverage. Disability rate tables can be challenging to setup yourself, but the BerniePortal team is available to handle some or all benefit setups. They have a Defined Employer Contribution mechanism, but currently do not have a Defined Employee Contribution mechanism. Adoption and use by the HR administrator is ultimately needed to gain the most value and utility from the system. Standard client data reports are available for download, but custom reports cannot currently be generated.

Review Source: Capterra

Matthew from Meyers Glaros Group

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Revolutionized our enrollment capabilities

Pros

Very User friendly and "dummy" proof. Employers in all industries and size can benefit from a program like Bernie

Cons

Rarely do we find an issue with the program. Whoever the ability to change employee info in bulk is limited.... wish there was a way to address that easier

Review Source: Capterra

Pat from Reaume Insurance Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

A great product to eliminate quoting and faxing applications to the client.

I feel I can compete with the big boys. I've brought something new to the client and i think that is important.

Pros

Once you set the client up, pick the employer contribution, add voluntary then you welcome employees to enroll. You then capture their request and process their applications. The biggest thing for us has been adding voluntary products without the need to bring in an enrollment team.

Cons

It can be a lot of work to get a client set up but the end result is client retention and more voluntary sales.

Review Source: Capterra

Sandi from The Otium Agency Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

BerniePortal has exceeded my expectations!

My clients absolutely love BerniePortal. The benefits enrollment is great, and the onboarding tools are a huge bonus. What a difference from collecting paper applications from all employees!

Pros

As a broker, ease of use for my clients is critical. Online enrollment is the future in benefits, and getting on board with a system that does it right was essential. BerniePortal delivers!

Cons

The only thing I would add is a short benefit summary on the Election screens for each plan. As it is set up now, the employee has to click on a PDF to view the benefit summary. It is still far better than paper, but a short summary on the screen would be helpful.

Review Source: Capterra

Diana from LD&B Insurance

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Positive over all. Great responsiveness from success team. Buildout process can be challenging.

It is highly customizable which is very valuable to our firm and the small group market we primarily serve.

Pros

It tackles online benefits administration and onboarding in a very unique way. It is designed by brokers with brokers in mind. It is intuitive and has a user interface that is easy to understand. It is constantly being updated and improved. It gets better every day.

Cons

The build out process can be painful. The build out request form leaves a lot to be desired. There are always a lot of errors in the way the groups and plans are built and because testing a portal is difficult sometimes those errors don't get discovered until the site is live. There is not user guide/manual/step by steps/instructions available so you can't independently trouble shoot, I always have to send an email.

Review Source: Capterra

Joshua from Vanguard Benefit Solutions, Llc

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Making communication with clients much easier.

Pros

Intuitiveness and ease of use. Slick interface. Clients love it. Relatively small learning curve. ...

Cons

Having to redo elections when we make small changes. Not being able to term or add a dependent without redoing elections.

Review Source: Capterra

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