--- title: "Betterworks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Betterworks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Betterworks is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/betterworks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Engagement Software](https://www.softwareadvice.com/hr/employee-engagement-comparison/) / [Betterworks](https://www.softwareadvice.com/hr/betterworks-profile/) / Betterworks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/betterworks-profile/) Reviews # Betterworks User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 22 reviews (55%) - 4 stars: 14 reviews (35%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (5%) ### Most mentioned pros - The most important thing its costumer support they answer so fast and the lady was very very nice to me and guide me with everything I needed - Betterworks has a clean & easy to navigate interface & layout. ## Betterworks customer reviews Showing reviews 1-25 of 40 (page 1). ### Fast, Easy Feedback and Seamless Onboarding with Betterworks - Overall rating: 5/5 - Reviewer: Angela K. - Industry: Financial Services - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Betterworks has helped me understand my performance and achieve my goals within my company #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros It helps me stay connected with my manager when it comes to my performance and expectations. I really enjoy receiving feedback, and this feels like the best way for me to get it. Betterworks was also very helpful throughout my onboarding process. They also use AI integrated tools for a seamless experience. Its fast and easy to use. #### Cons I havent found anything I dislike about betterworks! --- ### BetterWorks review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BetterWorks is a very valuable tool for Our Company to Manage performance and to Employee's as wells as supervisors to work towards a goal. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's a very good and easy to use tool to track employee's performance, it also allows for a better communication between employees and supervisors #### Cons Some features and Performacne workflows may take time to learn, being able to micromanage work can be a bit poorly --- ### Track structured performance for small teams. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Publishing - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I rely on Betterworks, where we coordinate our performance reviews, keep track of employee goals and rewards for our small publishing team; it keeps evaluations standardized without adding more administrative touchpoints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate how straight-ahead employee goals and progress are presented because it makes for more objective, easier review conversations to prepare for as an editor. #### Cons Some of the interface isn't as intuitive initially, and it can take time for support to respond when you have questions about configuration in review cycles. --- ### Keeps goals clear and simple - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Betterworks has been really positive. It keeps me accountable and makes communication with the team about goals so much clearer. It’s not perfect, but it’s a tool I actually see myself using long-term instead of abandoning after a couple of weeks. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like the most about Betterworks is how it helps keep everyone on the same page. The goal tracking is super clear, and it makes it way easier to align with teammates without feeling lost. It actually motivates me to check in more often and stay focused on performance. #### Cons The platform can feel a little overwhelming at first. There are so many features that it takes time to figure out what you really need. I also think the rewards/gift card system could be a bit more engaging—it feels kind of basic compared to other tools. --- ### Annual performance reviews, peer feedback, development planning - Overall rating: 4/5 - Reviewer: Krisztián T. - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: 3-5 years · monthly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Betterworks was used during structured performance evaluations. I appreciated how it facilitated two-way feedback with my manager and peer reviews, which made goal-setting and career planning more engaging. #### Cons The interface was clean, but at times the platform seemed more HR-centric and less customised for field engineers. Nevertheless, it was effective in visualising progress and aligning personal goals with organisational objectives. --- ### Staff Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 10000+ employees The software's interface and performance are commendable, allowing for effective feedback mechanisms. Yet, the integration of OKRs may not be suitable for all work roles. Full review available after login on Software Advice --- ### Founder, President - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 10000+ employees The reviewer found the software easy to navigate and learn, which is a significant advantage. However, they noted that understanding the administrator's perspective on the reviews could have been better communicated. Full review available after login on Software Advice --- ### Goal Tracking and Alignment - Overall rating: 5/5 - Reviewer: Matt "Griff" K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We attempted to implement this kind of process in another software that was not purpose built for tracking goals. This software is definitely an investment for an organization that wants to see true alignment and progress. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This allows for a comprehensive top to bottom alignment of organizational goals. You can track everyones progress, pending they update it appropriately. #### Cons Not always the most intuitive to use and training is required. When goals go past due you cannot delete them if they had become irrelevant, you have to go in and edit them heavily. --- ### Scam - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Total fraud #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Prior to making any false promises, ensure that your account manager are trained to help your customer and not mislead them. Happy to share my recent encounter with BW sales team and how I was mislead to purchase the team edition, guess what it doesn’t come with JIRA integration?! Why I wasn’t told this? I asked for a refund, guess what we don’t have a refund policy! [SENSITIVE CONTENT] in order for you to win the SaaS space, you really need to review your account management processes/policies. After being one of the biggest promoters of BW, I can tell you now I am one of the biggest deteractors and I will continue to share this bad experience in every public forum! #stayawayfrombetterworks #### Cons Their account managers sucks, [SENSITIVE CONTENT] I highly recommend working for a 2nd hand car dealership --- ### HR Director - Overall rating: 5/5 - Reviewer: Rebecca J. - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good. It allowed us to give kudos and give feedback that was able to give immediate rewards to our employees. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The employee performance tool was a good system that allowed us to have a full picture of our team's abilities, productivity and opportunities. #### Cons Not really anything. The key is to ask questions take the proper training to really get your best bang for your buck. --- ### Do Better Work with Betterworks - Overall rating: 4/5 - Reviewer: Destiny C. - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience was fantastic. I loved the layout and the overall usefulness of the application and i plan to use it as much as humanly possible in my everyday needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Betterworks has a clean & easy to navigate interface & layout. I thoroughly enjoyed that it has a lot of added value for the prices they ask for subscriptions. Their customer support features are not only helpful, but extensive & on point. #### Cons Their subscription peices couldve been slightly better than what they are right now. However, theyre still not too expensive that they take away from the overall value of the app itself. --- ### Better works Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Betterworks is a management software that helps companies team to improve employees performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easily manage recognition and rewards for teams is one of the best point this software provide. #### Cons the performance management solution reporting is also one of features betterworks provide which it help to improve businesses performance. --- ### A great product for mid-size to enterprise companies - Overall rating: 4/5 - Reviewer: Melanie D. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I really like using the product and have used it for over 6 years now. I set up quarterly reviews with my team, set up goals with milestones and share feedback with senior management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the shoutouts feature, it helps bring the company together and provide feedback throughout the quarter. #### Cons The product is well made and suitable for enterprise customers. For smaller businesses it may be a bit too much effort. --- ### A useful tool for employees - Overall rating: 5/5 - Reviewer: Brittany P. - Industry: Restaurants - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all experience has been a good one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has boosted our company mural the employee communicate more now #### Cons While using the software I didn't like the cost to use it --- ### Performance Management with Ease - Overall rating: 4/5 - Reviewer: Nicole M. - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer support is OUTSTANDING. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy working this is software the system is easy to understand. #### Cons I would to see additional functions available with reporting and with the 9 box. --- ### Probably a good option for large enterprises - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's pricey, so a large company might be a better candidate. We used it for a couple of years, but it was difficult to get everyone at the firm to adopt. The frequency of updates and changes to the look and feel of the interface added to the challenge. For a larger company with a big HR group, this could be a great solution. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Great Surprise - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Mesmerizing me. It's everything that i was looking for a lot time. After i find it, i really know that i was need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your interface. So pretty. Give me a great impression that's great and good this has come. And all functions, of course #### Cons Usability. No doubts, loved it since my first use. I like what's betterworks gave to me. And today i cant imagine my Job without him --- ### Great value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: a free trial · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The most important thing its costumer support they answer so fast and the lady was very very nice to me and guide me with everything I needed #### Cons I didn’t like the fact of the waiting time but it’s ok other took much longer from Betterworks so it’s ok --- ### Amazing highly recommend! - Overall rating: 5/5 - Reviewer: joni M. - Industry: Automotive - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I loved my experience and my team did as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loved it! Very easy and not complicated to use! #### Cons Once you get the hang of it, very easy to use! --- ### Streamlined Goal-Tracking Experience - Overall rating: 5/5 - Reviewer: mittal b. - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: a free trial · monthly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive and impactful Would recommend The goal-setting and tracking features made it easy to stay focused and measure progress, which really helped with accountability and performance." #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Goal alignment Performance tracking User-friendly interface Collaboration Easy to see how your work contributed to broader objectives. #### Cons Limited customization Mobile experience Frequent reminders could feel overwhelming at times. Could be more streamlined and flexible for different review styles --- ### Strategic Account Executive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use during annual performance review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity to create and manage annual goals. Extremely easy for first time users with little to no training required for front line. #### Cons I can sometimes have a hard time finding historical or old entries from previous years. --- ### A Multipurpose Business Solution - Overall rating: 5/5 - Reviewer: Simona M. - Industry: Telecommunications - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software makes boosting productivity easy. It comes with amazing employee recognition features. It handles surveys quite well. #### Cons With Betterworks, no flaws to report. Always delivers. --- ### Best of all time - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use easy to work with works and is easy for beginners love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros "Improvement" Better management, easy to navegate and prepare for any meetings or tasks. #### Cons Loved everything best improvement from last software --- ### Easy to use and intuitive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I’m a happy user can’t fault it really, would recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Straightforward, intuitive and simple. Quick to get up to speed. #### Cons Navigation panes could be more straightforward --- ### Betterworks for beginners - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It has great features to check the yearly goals, growth and check the performance. #### Cons This software is not very suitable for small companies as it provides a lot of specific data. ---