--- title: "BigChange Software Reviews, Demo & Pricing - 2026" description: "Review of BigChange Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/bigchange-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / BigChange Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/bigchange-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hr/bigchange-profile/alternatives/) # BigChange Review From £14.95-£124.95/month 4 plans Wondering if BigChange is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BigChange 4.5 [(271)](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) Pricing Starting at £14.95 per month ### About BigChange BigChange is job management software for UK field service teams that connects office staff, engineers, vehicles, customers and finances in one system. If your day is slowed by paper job sheets, disconnected software, repeated phone calls or updates that reach the office too late, BigChange gives your team a shared view of every job from enquiry to invoice. Schedulers can assign work by engineer skills, location and availability, see live job status, respond to urgent call-outs and adjust the day without rebuilding a spreadsheet. Field engineers receive jobs, site history, notes and documents on the mobile app. They can complete digital job sheets, capture photos and signatures, record time and update progress while they are on site. The office gets the information it needs sooner, with fewer calls back to the field. BigChange combines CRM, job scheduling, live vehicle tracking, quotes, invoices, customer communications and business intelligence. Automated booking confirmations and ETA updates help keep customers informed. Online portals let customers request work, track progress and access job records. Reporting dashboards bring job, team, customer and financial information toget... her so managers can spot problems and act with current data. For teams that want more automation, BigChange Lightning adds AI tools for plain-language business questions, pre-job briefs, field documentation, customer summaries and technician onboarding. These tools work with data already held in BigChange to reduce repetitive preparation and reporting. The platform supports UK businesses across plumbing and heating, HVAC, electrical contracting, fire and security, facilities and building maintenance, industrial doors, equipment hire, drainage, waste and environmental services. It can be configured around different worksheets, job types and service requirements. The customer results are specific to each operation. SES Home Services reports that skills, location and availability-based scheduling increased daily job efficiency by up to 20% per engineer. BigChange also provides 24/7 access to its UK-based RoadCrew support team, a customer success manager and training through BigChange University and its Help Centre. BigChange is suited to teams that need to replace disconnected tools with one job management workflow that keeps the office, field team and customer working from the same information. Do you work for BigChange? [Manage this product listing](https://www.g2.com/products/bigchange/claim_requests/new?auto=true) Wondering if BigChange is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. ## BigChange User Interface ## Popular BigChange Alternatives Main Product BigChange 4.5 [(271)](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.24Value for money - 4.57Customer support - 4.25Functionality Pricing Starting at £14.95 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1490)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Commusoft](https://www.softwareadvice.com/garage-door/commusoft-profile/) 4.7 [(212)](https://www.softwareadvice.com/garage-door/commusoft-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.55Value for money - 4.76Customer support - 4.59Functionality Pricing Available upon request Get Price Alternative Product [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) 3.9 [(153)](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/reviews/) Ratings Breakdown - 3.67Ease of use - 3.68Value for money - 3.75Customer support - 3.85Functionality Pricing Available upon request Get Price Alternative Product [Zuper](https://www.softwareadvice.com/cmms/zuper-profile/) 4.5 [(56)](https://www.softwareadvice.com/cmms/zuper-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.38Value for money - 4.40Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Loc8](https://www.softwareadvice.com/construction/loc8-profile/) 3.7 [(123)](https://www.softwareadvice.com/construction/loc8-profile/reviews/) Ratings Breakdown - 3.54Ease of use - 3.62Value for money - 3.84Customer support - 3.57Functionality Pricing Starting at $10.00 per month Get Price ## BigChange Pricing and Plans BigChange has four plans. Vehicle Tracking is £14.95/mo billed monthly. Job Management is £79.95/mo billed monthly. Job Management Plus is £99.95/user/mo billed monthly. Job Management Unlimited is £124.95/user/mo billed monthly. Vehicle Tracking £14.95 per month This plan is designed for vehicle tracking with the driver mobile app. Vehicle Tracking plan includes: - Plug-In OBD Tracking - Mobile Phone Tracking - Messaging - Maintenance Activity - Health & Safety - Hard Wired Tracking - Fleet Management - Expenses - Driver Checks - Alerting - Driver Behaviour - Defect Management - Real-Time Tracking - Timesheets - Reporting & Performance Management Job Management £79.95 per month All–in–one mobile workforce management includes free vehicle tracking with every mobile user. … Job Management plan includes: - Alerting - Call Handling - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management - Hard Wired Tracking - Health & Safety - Invoicing - Jobs & Process Workflow - Maintenance Activity - Messaging - Mobile Phone Tracking - Performance Management - Plan - Plug-In OBD Tracking - Quotations - Real-Time Tracking - Reporting - Schedule & Dispatch Jobs - Stock & Equipment - Timesheets Job Management Plus £99.95 per user, per month JobWatchPlus is charged per mobile user per month and includes fully managed rugged Samsung tablets. … Job Management Plus plan includes: - Timesheets - Jobs & Process Workflow - Maintenance Activity - Management Software - Messaging - Mobile Phone Tracking - Performance Management - Plan - Plug-In OBD Tracking - Quotations - Real-Time Tracking - Reporting - Rugged Mobile Tablet With Data Sim - Schedule & Dispatch Jobs - Stock & Equipment - Alerting - Call Handling - Cradle - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management - Free Installation - Hard Wired Tracking - Health & Safety - Invoicing Job Management Unlimited £124.95 per user, per month All-in-one job management including rugged tablet or smartphone, unlimited calls + data and hard-wired vehicle tracking for mobile users.… No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does BigChange pricing compare to alternatives? BigChange's starting price is £14.95/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | BigChange4.5[(271)](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) | £14.95 /mo | Not available | Not available | 4.2 | | [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/)4.6[(1,490)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) | $39.00 /mo | Available | Not available | 4.4 | | [Commusoft](https://www.softwareadvice.com/garage-door/commusoft-profile/)4.7[(212)](https://www.softwareadvice.com/garage-door/commusoft-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.6 | | [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/)3.9[(153)](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.7 | | [Zuper](https://www.softwareadvice.com/cmms/zuper-profile/)4.5[(56)](https://www.softwareadvice.com/cmms/zuper-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.4 | BigChange4.5[(271)](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) * * * Starting price £14.95 /mo Free trial Not available Free version Not available Value For Money 4.2 - [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/)4.6[(1,490)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) * * * Starting price $39.00 /mo Free trial Available Free version Not available Value For Money 4.4 - [Commusoft](https://www.softwareadvice.com/garage-door/commusoft-profile/)4.7[(212)](https://www.softwareadvice.com/garage-door/commusoft-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.6 - [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/)3.9[(153)](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 3.7 - [Zuper](https://www.softwareadvice.com/cmms/zuper-profile/)4.5[(56)](https://www.softwareadvice.com/cmms/zuper-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.4 ## BigChange Features - Popular features found in Scheduling Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Sync Customer Database Group Scheduling Mobile Access Reminders Self Service Portal Timesheet Management - More features of BigChange Absence & Leave Management A/B Testing Access Controls/Permissions Accounting Integration Action Management Activity Dashboard Activity Tracking Address Validation Advertising Management AI Copilot AI Image-to-Text AI Summarization Analytics API API Builder Application Management Approval Process Control Assessment Management Asset Tracking Attendance Management Attendance Tracking Autofill Autonomous Task Execution Barcode and Signature Capture Barcode/Ticket Scanning Benefits Dashboard Billing & Invoicing Booking Budgeting/Forecasting Calendar Calendar Management Candidate Management Chatbot Chat/Messaging Checklists Client Notifications Client Portal Clock In/Out Collaboration Tools Commercial Properties Communication Management Community Management Compensation Management Competency Management Compliance Management Compliance Tracking Conditional Logic Contact Database Contract/License Management Contractor Management CRM CRM Integrations Customer History Customer Management Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Customization Data Capture and Transfer Data Import/Export Data Security Data Storage Management Data Synchronization Discount Management Dispatch Dispatch Management Documentation Management Document Management Document Storage Drag-and-drop Form Builder Driver ETA Electronic Payments Electronic Signature Email Management Embedded Work Instructions Employee Communication Employee Database Employee Management Employee Onboarding Employee Referral Management Employee Scheduling Equipment Maintenance Equipment Tracking Evaluation Management Facility Scheduling Feedback Management Field Sales File Management File Storage Forms Creation & Design Forms Management Full Text Search Generative AI Goal Management GPS GPS & Time Stamps Help Desk Management Historical Reporting HR Management Image and Video Capture Initiative Management Inspection Management Integrations Internationalization Inventory Control Inventory Management Job Application Management Job Description Management Job Management Job Tracking Knowledge Management Labor Forecasting Lead Capture Lead Generation Location Location Tracking Maintenance Scheduling Media Library Mobile Shift Scheduling Monitoring Multi-Channel Distribution Multi-Location Natural Language Interaction OCR Offline Access Offline Capability Online Time Clock Orientation Workflow Management Parts Management Payment Collection in the Field Payroll Management Performance Management Performance Metrics Personalization and Recommendation Pipeline Management Predictive Maintenance Preventive Maintenance Price and Cost Calculations Proactive Assistance Productivity Analysis Project Management Purchase Order Management QuickBooks Integration Quotes/Estimates Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recruitment Management Recurring Appointments Report Formatting Reporting/Analytics Reporting & Statistics Reports Residential Properties Resource Allocation Response Validation Roles Route Optimization Routing Scheduling Search/Filter Secure Data Storage Self-Service Capabilities Service History Service Level Agreement (SLA) Management Shift Scheduling Shift Swapping Sick Leave Tracking Single Sign On Skills Management Skills Tracking Social Media Integration SSL Security Status Tracking Succession Planning Surveys & Feedback Task Management Task Scheduling Team Communication Technician Management Template Management Third-Party Integration Third-Party Integrations Time & Attendance Time Off Management Time Off Requests Time Tracking User Management Vacation/Leave Tracking Variable Workforce ## BigChange Integrations Sage 50 Accounting Integration rated 4.3 from 12 reviews Xero Integration rated undefined from -1 review ## BigChange User Reviews ## BigChange customer ratings - Overall rating: 4.5/5 - Total reviews: 271 ### Rating distribution - 5 stars: 172 reviews (63%) - 4 stars: 68 reviews (25%) - 3 stars: 22 reviews (8%) - 2 stars: 5 reviews (2%) - 1 star: 4 reviews (1%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.2/5 --- ### An expensive disappointment - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using BigChange for a couple of years, having been persuaded that it exceeded our requirements and deliver considerably more than the existing system. Unfortunately, our experience has been very different. After an involved extensive discussion with the BigChange rep, [sensitive content hidden], we were left with the impression that this was a one stop solution to all our requirements. Unfortunately our fundamental requirements were not properly understood or they were ignored and we were given unfounded assurances about what the system could actually do. The overall look and feel of BigChange is dated and clunky. Some basic aspects of the user interface are surprisingly inflexible. Pop-up dialogue boxes cannot be moved around the screen, and can be closed without data being updated Dates must be entered using a calendar and cannot be typed which becomes a serious issue when there are numerous dates to be input or updated. By BigChange's own admission, the existing Stock system is not fit for purpose and the new Assets module does not currently provide a viable alternative solution. From our experience of their Development Team, it remains a long way from being genuinely useful for a business such as ours. Scheduling in the BigChange has its own quirks. Moving or adding individual jobs in the scheduling calendar is easy enough but adding\maintaining recuring work can be less straight forward. The only effective way to produce accurate Job forecasting reports is to carry out multiple exports and ‘knit’ them together in Excel. The internal messaging functionality is extremely basic. The links to Outlook that were demonstrated to us no longer function, removing what was a useful connection between BigChange and our existing communication processes. Our experience with support staff has been patchy at best and since they started to use an AI system in their front line support the quality of support has fallen of a cliff. The Development team operates at a glacial pace. Issues and requested improvements can take years to progress. Perhaps our biggest concern is the gap between what we were told during the sales process and what we subsequently discovered the system could actually do. We were assured that BigChange could accommodate our requirements. Our experience suggests either that the representative did not have a sufficiently detailed understanding of the system, or that functionality was represented to us in a way that did not accurately reflect its limitations. Either explanation is problematic. I concede that we could have been more diligent in our assessment of the system, but at some point one has to trust what is being promised. Once committed, you are tied to the contract, which makes discovering fundamental limitations after implementation particularly painful. For us, the issue is not that BigChange has no useful features. It clearly does. Nor is it that every member of staff we have dealt with has been unhelpful. The problem is that the system does not fit the fundamental way our business operates, despite us making those requirements clear before we signed up. Our biggest regret is that we spent considerable time explaining exactly how our business works and were subsequently assured that BigChange could support it. In our experience, it cannot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The scheduler allows our administration team to easily set and move work around for several operatives. #### Cons The clunky old feel of the system which look like it was written in the 90s. Since being bought out by Simpro customer service has fallen off a cliff. --- ### Big Change Review - It can really help your business grow and it is fantastice for mobile workforce - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this. #### Cons Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self. #### Vendor response Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer Replied January 2023 --- ### Bigchange Review TDS - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing #### Cons - Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky. #### Vendor response Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise Replied March 2024 --- ### Powerful but outdated - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It’s helped us grow 30%The tech support are amazing #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The system worksheets are a game changer #### Cons It’s too clunky - multiple pop ups and no real organisational system #### Vendor response Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, louise.stone@bigchange.com, so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise Replied August 2023 --- ### Big change for a commercial gas company - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it. #### Cons It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use. --- ### The centre of our business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer. #### Cons The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated. #### Vendor response Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise Replied February 2024 --- ### BigChange - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions. #### Cons I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach. #### Vendor response Hi George Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied August 2023 --- ### I would not hesitate to recommend Big Change to any service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Very positive experience- it has transformed the efficiency of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic #### Cons Took a while to set up but worth it in the end. #### Vendor response Hi Carly Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise Replied May 2023 --- ### Game changing software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience. #### Cons I would like to be able to customise by view in some areas not already available. Some reporting could be improved. #### Vendor response Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied December 2023 --- ### Big Change - our vital office tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent. #### Cons I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information. #### Vendor response Hi Alexina Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied August 2023 --- Showing 1 - 10 of 271 Reviews [See All Reviews](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) ## BigChange Popular Comparisons [Jobber vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/jobber/)[Commusoft vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/commusoft/)[Simpro vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/simpro-enterprise/)[AI Field Mgmt vs BigChange](https://www.softwareadvice.com/construction/ai-field-management-profile/vs/bigchange/)[Joblogic vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/joblogic/)[Kickserv vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/kickserv/)[Service Fusion vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/service-fusion/)[FieldPulse vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/fieldpulse/)[Housecall Pro vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/housecall/) [Compare All Alternatives](https://www.softwareadvice.com/hr/bigchange-profile/alternatives/) ## Other Top Recommended Scheduling Software [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) **4.7** (71570) Recently recommended **0** times [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) **4.6** (14699) Recently recommended **0** times [Wix](https://www.softwareadvice.com/crm/wix-profile/) **4.4** (10818) Recently recommended **0** times [Clockify](https://www.softwareadvice.com/hr/clockify-profile/) **4.8** (9276) Recently recommended **0** times Stuck Between Options? 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