# BigChange Software Reviews, Demo & Pricing - 2026 > Review of BigChange Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hr/bigchange-profile --- [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / BigChange Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/bigchange-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hr/bigchange-profile/alternatives/) # BigChange 2026: Benefits, Features & Pricing Wondering if BigChange is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BigChange 4.5 [(270)](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) Pricing Starting at £14.95 per month ### About BigChange BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform. BigChange helps field service businesses across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting. Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger. Wondering if BigChange is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. ## BigChange User Interface ## Popular BigChange Alternatives Main Product BigChange 4.5 [(270)](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.25Value for money - 4.58Customer support - 4.26Functionality Pricing Starting at £14.95 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(452)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) 4.4 [(177)](https://www.softwareadvice.com/cmms/buildops-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.25Value for money - 4.53Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) 4.4 [(333)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 3.84Value for money - 4.03Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Service Fusion](https://www.softwareadvice.com/scheduling/service-fusion-profile/) 4.3 [(308)](https://www.softwareadvice.com/scheduling/service-fusion-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.25Value for money - 4.27Customer support - 4.05Functionality Pricing Starting at $245.00 per month Get Price ## BigChange Pricing and Plans Starting price: £14.95 per month Free Trial Free Version Vehicle Tracking £14.95 per month Plan includes: - Alerting - Defect Management - Driver Behaviour - Driver Checks - Expenses - Fleet Management - Hard Wired Tracking - Health & Safety - Maintenance Activity - Messaging Read More Job Management £79.95 per month Plan includes: - Alerting - Call Handling - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management - Hard Wired Tracking Read More Job Management Plus £99.95 per user, per month Plan includes: - Alerting - Call Handling - Cradle - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management Read More Job Management Unlimited £124.95 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BigChange Features - Popular features found in Scheduling Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Sync Customer Database Group Scheduling Mobile Access Reminders Self Service Portal Timesheet Management - More features of BigChange Access Controls/Permissions Accounting Accounting Integration Activity Dashboard Activity Tracking Alerts/Escalation API Appointment Management Approval Process Control Asset Lifecycle Management Asset Tracking Attendance Management Attendance Tracking Audit Management Audit Trail Automatic Backup Availability Management Barcode/Ticket Scanning Barcoding/RFID Bid Management Billing & Invoicing Bills of Material Booking Management Budgeting/Forecasting Calendar Management Calibration Management Cash on Delivery Class Scheduling Client Management Client Portal Clock In/Out Code Enforcement Commercial/Industrial Commercial Properties Compliance Management Compliance Tracking Contact Database Contract/License Management Contractor Database Contractor Management Corrective and Preventive Actions (CAPA) Cost Database Cost Estimating Cost-to-Completion Tracking Cost Tracking Credit Card Processing CRM Customer History Customer Management Customer Portal Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Delivery Tracking Digital Signature Dispatch Management Document Imaging Document Management Document Storage Driver ETA Driver Management Electronic Payments Electronic Signature Email Management Employee Database Employee Management Employee Onboarding Employee Scheduling Equipment Maintenance Equipment Management Equipment Tracking Estimating Event Scheduling Expense Tracking Facility Scheduling Failed Inspection Tracking File Storage Fixed Asset Management Fleet Management For Commercial and/or Industrial Electrical Contractors For Courier Services For Freight Operations For General Contractors For Janitorial Services For Locksmiths For Mechanical Equipment Forms Management For Pest Control Companies For Plumbing Industry For Restaurants For Schools Geofencing Geographic Maps GPS Historical Reporting Image Capture Incident Management Inspection Management Interaction Tracking Inventory Control Inventory Management Inventory Tracking Invoice Management Job Costing Job Management Job Scheduling Job Tracking Key & Lock Management Labor Cost Reporting Labor Forecasting Lead Management Live Driver Tracking Location Tracking Maintenance Management Maintenance Scheduling Messaging Mobile Alerts Mobile App Mobile Payments Mobile Signature Capture Monitoring Multi-Location Multiple Projects Offline Access Online Booking Online Time Clock Order Entry Order Management Order Tracking Overrun Reporting Payment Collection in the Field Payment Processing Payroll Management Percent-Complete Tracking Performance Management Performance Metrics Pest Activity Tracking Pesticide Usage Tracking Prebuilt Assembly Predictive Maintenance Preventive Maintenance Production Cost Tracking Progress Tracking Projections Project Management Project Time Tracking Project Tracking Proof of Delivery Property Layouts Purchase Order Management Qualification Tracking Quality Control Management QuickBooks Integration Quotes/Estimates Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-time Scheduling Real-Time Updates Recruitment Management Recurring Appointments Recurring Tasks Reporting/Analytics Reporting & Statistics Report Templates Residential Properties Resource Scheduling Risk Assessment Room Booking Route Management Route Optimization Routing Safety Management Scheduling Search/Filter Service History Service Request Management Shift Swapping Sick Leave Tracking Skills Tracking SMS Messaging Space Management Status Tracking Subcontractor Management Supplier Management Surveys & Feedback Task Management Task Scheduling ## BigChange Integrations Sage 50 Accounting Integration rated 4.3 from 12 reviews Microsoft Word Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review inspHire Integration rated undefined from -1 review what3words Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review See all 9 integrations ## BigChange User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 25% 3 8% 2 1% 1 1% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.6 Functionality 4.3 Sally Ann S. Verified reviewer Facilities Services 51-200 employees Used daily for more than 2 years Reviewed January 2023 Big Change Review - It can really help your business grow and it is fantastice for mobile workforce 5 We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this. Cons: Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self. Reasons for choosing BigChange As it was simple to set up you did not need expensive software developers Reasons for switching to BigChange 2019 Vendor Response Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer Replied January 2023 Read More JM Jake M. Verified reviewer Facilities Services 51-200 employees Used daily for more than 2 years Review source Reviewed March 2024 Bigchange Review TDS 4 For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: \- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing Cons: \- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky. Reasons for switching to BigChange Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level. Vendor Response Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise Replied March 2024 Read More BS Byron S. Verified reviewer Consumer Services 11-50 employees Used daily for less than 2 years Review source Reviewed July 2023 Powerful but outdated 3 It’s helped us grow 30%The tech support are amazing Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: The system worksheets are a game changer Cons: It’s too clunky - multiple pop ups and no real organisational system Reasons for choosing BigChange Better sales rep Reasons for switching to BigChange Too restrictive Bigchange allows forced behaviour Vendor Response Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, louise.stone@bigchange.com, so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise Replied August 2023 Read More ML Matthew L. Verified reviewer Facilities Services 11-50 employees Used daily for more than 2 years Review source Reviewed May 2023 Big change for a commercial gas company 4 Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 2 Functionality Pros: Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it. Cons: It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use. Reasons for switching to BigChange We wanted a software which could do everything Read More DC Dave C. Verified reviewer Facilities Services 2-10 employees Used daily for more than 2 years Review source Reviewed February 2024 The centre of our business 4 Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer. Cons: The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated. Reasons for switching to BigChange One of our shareholders used the product in their businesses. Vendor Response Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise Replied February 2024 Read More GK George K. Verified reviewer Construction 51-200 employees Used daily for more than 2 years Review source Reviewed July 2023 BigChange 4 Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions. Cons: I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach. Reasons for choosing BigChange More professional setup at BigChange and the added bonus of the RoadCrew assistance. Reasons for switching to BigChange Needed more functionality. Vendor Response Hi George Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied August 2023 Read More CC Carly C. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed February 2023 I would not hesitate to recommend Big Change to any service 4 Very positive experience- it has transformed the efficiency of our business. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic Cons: Took a while to set up but worth it in the end. Reasons for choosing BigChange Less expensive and less complicated! More user friendly Vendor Response Hi Carly Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise Replied May 2023 Read More TL Tina L. Verified reviewer Security and Investigations 51-200 employees Used daily for less than 2 years Review source Reviewed October 2023 Game changing software 5 Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience. Cons: I would like to be able to customise by view in some areas not already available. Some reporting could be improved. Reasons for switching to BigChange Not being able to track the engineers sufficiently.No live data on jobs.No digital certs. Vendor Response Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied December 2023 Read More AW Alexina W. Verified reviewer Construction 11-50 employees Used daily for more than 2 years Review source Reviewed July 2023 Big Change - our vital office tool 5 Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent. Cons: I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information. Reasons for choosing BigChange It did everything we wanted and now does even more and beyond Reasons for switching to BigChange Click was very dated and difficult to use. Manually producing job sheets was difficult to read writing and used lots of paper. Many spreadsheets were used to monitor progress of various tasks It was difficult to communicate with the team. Vendor Response Hi Alexina Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied August 2023 Read More Neil H. Verified reviewer Mechanical or Industrial Engineering 11-50 employees Used daily for less than 12 months Review source Reviewed February 2021 A Year with big Change 5 Positive, its not perfect but it is the best I have seen Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The main thing is the reduction in admin time, both back office and time on site filling in job sheets. Cons: The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset Reasons for choosing BigChange I liked the software, the interface, that they are local and from what I have seen on social media I like the way they treat their employees. Reasons for switching to BigChange Despite many hours on the phone with their tech support field motion never actually worked. Vendor Response Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review Replied April 2021 Read More Showing 1 - 10 of 270 Reviews [See All Reviews](https://www.softwareadvice.com/hr/bigchange-profile/reviews/) ## BigChange Popular Comparisons [FieldPulse vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/fieldpulse/)[BuildOps vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/buildops/)[ServiceTitan vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/servicetitan/)[Jobber vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/jobber/)[Commusoft vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/commusoft/)[Joblogic vs BigChange](https://www.softwareadvice.com/hr/bigchange-profile/vs/joblogic/) [Compare All Alternatives](https://www.softwareadvice.com/hr/bigchange-profile/alternatives/) ## Other Top Recommended Scheduling Software [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) **4.7** (17585) Recently recommended **0** times [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) **4.6** (14604) Recently recommended **0** times [Wix](https://www.softwareadvice.com/crm/wix-profile/) **4.4** (10701) Recently recommended **0** times [Clockify](https://www.softwareadvice.com/hr/clockify-profile/) **4.8** (9246) Recently recommended **0** times Stuck Between Options? 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