BigChange vs Housecall Pro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.6 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4.6 / 5
4.7 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
April 19, 2024
September 4, 2024
Pros/Cons
Pros
- The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.
- Excellent always helpful and informative, all issues that arise are dealt with immediately and resolved.
- Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Cons
- Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence.
- The lack of integration with accounting software but this is know sorted.
- Set up was quite difficult, and the on boarding team were quite hard to contact, and responses from them with site development were quite slow.
Pros
- I love the email automation. I set up follow up emails to customers after a certain amount of time and the return has been awesome.
- Interface with Quickbooks is great - when there is any kind of integration problem, I get the notification and it tells me what I need to do to resolve. The support team has been awesome throughout.
- So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.
Cons
- Has to be close to the worst interfaces for a company just because of the lack of customer support.
- Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.
- Decision killer was the inability for expense tracking. This was a no go and I terminated the trial.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
