BigChange vs Synchroteam
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.4 / 5
Value for Money
4.3 / 5
4.3 / 5
Customer Support
4.6 / 5
4.3 / 5
Functionality
4.3 / 5
4.1 / 5
Last Review Written
April 19, 2024
June 18, 2024
Pros/Cons
Pros
- The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.
- The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.
- Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Cons
- Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence.
- The lack of integration with accounting software but this is know sorted.
- Set up was quite difficult, and the on boarding team were quite hard to contact, and responses from them with site development were quite slow.
Pros
- We save paper, it is easy to use, excellent work planning tools and good use to the calendar it. Can be related to other platforms to maximize labor efficiency.
- It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.
- For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
Cons
- It is an inconvenience to not be able to do both under the same user account.
- Planning a bit awkward, no own mobile solution for the administrator.
- Missing some features, for example can't search by serial number.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
