Response rate from my prospects and customers is much higher using Bomb Bomb

I love that I can make personalized thumbnails so my new customers and prospects know that this is a personal message I took the time to make them - not some spammed video I send to everyone! I also love the fact that inside of gmail I can see who has opened the email and if they watched the video.

There isn't anything I don't like about the software. I think it is tremendously valuable and very affordable!

BombBomb's service has allowed us to keep in touch with our database of 3,000+ people, as well as increased our conversion rates for new leads. What's more, when we're able to put a face to the standard text, our open rates spike dramatically. To steal a phrase from the founder's book, BombBomb helps us "rehumanize our business."

BombBomb makes personal, relational communication simple. Between their Prompt program (which provides us with monthly content for our general database) and their Gmail integration, there's not a part of our business that hasn't been improved in some way by BombBomb's communication solution. What's more, it's relatively easy to use for both our team (creating the videos) and our end-users (watching the videos on all kinds of devices with varying levels of internet/data connections).

The UI for the BombBomb website is a little difficult to use. If you're just shooting a video and sending it off to your recipient, it's a piece of cake. Customizing emails or finding old videos, however, isn't as intuitive as I would have liked. The good news is that the BombBomb support staff is awesome, so you're never left out in the cold if you have an issue—it would just be better if we didn't have an issue to begin with.

Frustrating.

It gave me HTML emails, fancier than just sending plain text emails thru my email account.

The edibility and customization or templates was so challenging and limited. Once an email template was created by my virtual assistant, I struggles to move content, or drag/drop without making the formatting of the email get "wonky" and messed up. Unlike other companies that have SIMPLE, drag/drop editable designs, I felt unless I knew html coding, I had little control of edit-ability once an email template was created.

Excellent! BombBomb has a simple design which allows for easy navigation through the program.

I love that in BombBomb, you can set up tons of separate groups of contacts. This gives us the ability to send mass emails to certain types of groups (i.e. clients, coworkers, in-house). BombBomb is able to track these mass emails to the user, and see if they have opened, clicked on any links in the email, who received it, ect., which allows us the opportunity to adjust contacts in order to find the people most interested. It also has Social Media automation which is a fantastic tool for people like me who always forget to post on social website to increase traffic.

The customization of emails can be tricky and not as easy as the program makes it seem. It can only be customized to a certain extent of the options they give you (i.e. adding side bars, adding certain media icons, video sizes ect.) However, it is still a fantastic program

BombBomb itself, as a company, supports a lot of non-profit effort. Our group was the recipient of that support so we operated on a free subscription. That said, their software didn't blend well with our audience, but occasionally, it really helped our sales team be aware of big accounts reading their emails - which always prompted a call - and discover what kind of communication our constituency preferred. BombBomb is very up front that if you don't use their tools the right way, they won't work for you and they make every effort to help users utilize their tools as best as possible. Follow their system and this will very likely be a great product for you.

Clearly the main feature - "video email" via a GIF preview of the video. Allows for casual "face to face" communication. Quick, easy reporting on who opens the email, how many times. LOVE the plugin option to get alters when someone opens your emails in real time. LOVE IT!

Not the best fit for every industry or demographic. GIF pops out to an HTML page, not technically video in email - they're as close as possible, though.

The benefits I receive from using Bombbomb is creating meaningful connections virtually.

Super user friendly and the app makes it really easy to find specific video I had sent if i need to resend.

A feature that would be really helpful is to text bb messages but also be able to blind copy everyone.

As a video creating company, we started sending video to our customers with video messages, tutorials, interesting facts, etc.. And wanted to find a software that could help us send and distribute video emails easily... Thats when we heard of Bombomb... Its actually cool how you can create a video in just a few clicks, saying whatever you need to communicate, and then send it to a group of contacts, all in about 5 minutes or less! They've got mobile extentions so that you might even record from your phone. Even though we didn't use it, Bombbomb has a tracking and analytics to let you know if your video is causing the impact you where hoping.

Theres not to much to dislike... At the end we didn't go for the paid plan because the tool was much more than we needed. From what we interacted with it, it could have a bit more email templates for you to choose from.

The real estate business is all about client relationships, and BomBomb makes emails more personal and helps me relay messages quicker and with more clarity, like speaking directly with my clients and prospects.

The ease of use is wonderful. I can access it from my CRM, Gmail, or on my iPhone with ease.

I really cannot think of a negative. the program is robust and works when needed, except in poor cell reception areas.

Overall, I think BombBomb is a great product for lead nurturing. However, for this product to really work and be worthwhile, you need to invest in the most expensive package. I believe all of their packages are overpriced for what is offered. I do however like the option to pause your subscription if needed.

I loved how BombBomb offers a more personal and creative way to get in touch with your leads by letting them get face-to-face with you in the early stages of nurturing, when they aren't quite ready to commit yet.

I found it to be a very complex program to understand. The user interface can be confusing, and trying to figure out the best way to make it function with all of the moving parts is difficult. I also found the email template customization to be clunky and frustrating.

I LOVE BombBomb and find it a really unique part of my customer engagement process. I think it makes me stand out from the crowd in a personable way that is unique to me.

I work in an industry where there are lots of comparative shoppers. They go out to a bunch of people to get a quote and then decide on the best. I find that BombBomb helps me cut through the noise of my competitors easily and allows me to make an important human connection early in the sales process y introducing the hello GIF.

The Gmail plugin is brilliant but built on older architecture, so it can sometimes act slightly unpredictably and doesn't always pick up the webcams available. Also, if working with 'Full-Screen Apps' it sometimes opens in another full screen, and the interface is a lot of wasted space as opposed to if it was a pop-up as intended.

Excellent overall experience. We use this product multiple times per week and it's the only platform we use to send out custom video messages.

BombBomb is the best option when it comes to sending an email with an embedded video. Whether you want to send to 5,000 recipients or just one, the platform makes the entire process very easy and the end result is a well-crafted and professional email. One of the coolest features is the analytics that details who opened what email, when they opened it, and how many times they opened it. Plus, the monthly cost of BombBomb is well below other email marketing platforms.

The design and functionality of the platform are decent, but a little clunky. While it's a relatively simple platform, I think there is considerable room for improvement.

My experience with BombBomb started out with the free version and I subsequently moved to a paid version with more options. This has become an integral part of my communications with my clients and the feedback is great. Now in the environment of Stay at Home and Covid19, I feel ahead of the curve

I like the fact that I can integrate my videos into my emails to clients and I can track when they open my email, watch the video and how many times they come back to my video.

I had a little trouble getting my email and the video set up. There are lots of options and different ways to use this product. Good thing is there is lots of support and training.

Sending video to my clients and being able to track their activity and response is the sole reason I purchased this product. The tracking has not worked since October, and no one at BombBomb has a clue how to fix it, and no one there seems to care. I would become their biggest cheerleader, if someone there would just show the slightest interest in helping. Unfortunately it's only after posting these reviews that i get any kind of response...but rather than offer solutions to fix the issue, they just offer to refund my money...I think this time I'll take it and sign up for Hippo, Moovly or Mediashare (I suggest you all look into these solutions as well, before signing up with BombBomb

When it worked and I was getting support it was good.

Pray that you never need any customer service or technical support. I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE Update: February 3, 2020 (month 5) - After an initial response, the customer service has returned to it's abysmal start. No response, no updates, ZERO progress.

Good, but too expensive for it's limited scope

Creating and deploying videos is exceptionally easy. I love the "skins" you can use

Video is really all it does. If you want to do something other than video you need to incorporate other programs.

We love BombBomb and use it regularly. It's great!

We changed to BombBomb from one of its competitors a few years back and absolutely love it. Being able to insert short videos as part of our e-mail marketing has increased our open rate, and helped us more effectively engage with those in our community. The software is easy to use, and has a number of tools to help create effective emails that help people engage.

Occasionally, we have an issue with font sizing being inconsistent between different paragraphs. To be fair, this may be our error rather than the software's issue.

The ease of use. The personalization of the email. It makes communication with the customer very personal

Nothing. It's awesome ! *Would like to add effects to the email if possible like Chromacam

I like the concept of being able to send live videos to clients (as I am in a client facing Industry). I think the platform allows for individuals to add a personal touch to interactions and share visuals while communicating on the internet.

It wasn't intuitive; the chrome extension also would always sign you out, and I felt that bombbomb did not integrate well with our email server (gmail). It was easier to just log into bombbomb platform and work out of that system - which interrupted workflow. As a result, our company under utilized the product and we stopped using it all together due to lack of adoption.

I get the ability to personally thank my clients. A video is much more personal than just an email. It also helps them to remember me!

It's easy to use. I've made it part of my process so I ALWAYS say "Thanks!" in person! I have also used it to reconnect with leads that have gone "cold".

I don't dislike anything about BombBomb. I've been using it for 6 months and it works like a charm.

It differentiates me from everyone else and it's a good way to enhance relationship building.

I like the entire platform. It's easy to use, has tons of very cool features everything is easy to find. The tech support team is wonderful too!

Sometimes the Bombbomb extension for Google Chrome gets a little squirrely and it takes up a lot of room on my gmail home page.

It has been great, found it early on and not seen others like it

It is easy to use, has been incorporated to my CRM for ease of use. Great option for all my emails

When it was incorporated to my national CRM, some of the features I had did not port over

Really good return rates and engagement with video based email.

The ability to integrate video into email is really this software's go-to hook. It does so flawlessly.

What it does, it does really, really well. But it is a very task specific program with limited application.

8/10; have already recommended to former enterprises companies and their Biz Dev teams. I keep saying that you must be doing some level of video prospecting or you have zero change of differentiation --no matter your market.

Easy to use, not feature heavy to the point of confusion, CTA button is really smart, gives me relevant insights into what my audience is doing

can be glitchy, needs to be reloaded often to maintain real-time insights, certain browsers don't function well, can't see exactly which user likes/loves your emails

This allows us to send engaging, informative videos to our clients. My favorite feature is the screen share to walk them through documents or images I want to explain.

It frequently auto-unsyncs from my email and I have to log back in and re-sync it.

I like that it allows you to create a progressive-looking email -- even though you cannot really send videos through email, it gives the appearance and some interactivity to your email.

The quality and cost could be a little better. And you cannot really yet send video through email to many email clients, so it can be limited.