--- title: "Botpress Software Reviews, Demo & Pricing - 2026" description: "Review of Botpress Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/botpress-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Botpress Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/botpress-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hr/botpress-profile/alternatives/) # Botpress Review From CA$495/month Free version Free trial 3 plans Wondering if Botpress is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Botpress 4.5 [(37)](https://www.softwareadvice.com/hr/botpress-profile/reviews/) Pricing Starting at CA$495.00 usage based per month ### About Botpress Botpress is a cloud-based AI agent platform designed for customer support teams, serving solo operators, small businesses, agencies, and large enterprises across a wide range of industries. Botpress allows teams to build, deploy, and manage automated chat agents that handle customer inquiries without requiring deep technical expertise. Core features include a visual conversation builder, multi-channel messaging, agent handoff to live support staff, analytics dashboards, and integrations with popular CRM and helpdesk tools. These features help businesses reduce response times and handle higher volumes of customer requests. The platform is deployed entirely in the cloud, so no installation or on-premises infrastructure is required. Support is available through a knowledge base, community forums, email, and live chat, giving users multiple ways to find answers and resolve issues. Do you work for Botpress? [Manage this product listing](https://www.g2.com/products/botpress/claim_requests/new?auto=true) Wondering if Botpress is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Botpress User Interface ## Popular Botpress Alternatives Main Product Botpress 4.5 [(37)](https://www.softwareadvice.com/hr/botpress-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.38Value for money - 4.03Customer support - 4.32Functionality Pricing Starting at CA$495.00 per month Get Price Alternative Product [Fin](https://www.softwareadvice.com/product/530033-Fin/) 4.6 [(18)](https://www.softwareadvice.com/product/530033-Fin/#reviews) Ratings Breakdown - 4.44Ease of use - 4.50Value for money - 4.28Customer support - 4.50Functionality Pricing Starting at $0.99 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Ada](https://www.softwareadvice.com/product/171805-Ada-Support/) 4.7 [(15)](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) Ratings Breakdown - 4.40Ease of use - 4.27Value for money - 4.58Customer support - 4.33Functionality Pricing Starting at $60000.00 per year Get Price Alternative Product [Inagent](https://www.softwareadvice.com/product/526729-Inagent/) 4.8 [(4)](https://www.softwareadvice.com/product/526729-Inagent/#reviews) Ratings Breakdown - 5.0Ease of use - 4.75Value for money - 5.0Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/) 4.6 [(9)](https://www.softwareadvice.com/crm/centralpoint-profile/#reviews) Ratings Breakdown - 4.22Ease of use - 4.50Value for money - 4.71Customer support - 4.89Functionality Pricing Starting at $500.00 per month Get Price ## Botpress Pricing and Plans Starting price: CA$495.00 per month Free Trial Free Version Pay-as-you-go CA$0.00 usage based, per month No plan information available Team CA$495.00 usage based, per month No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Botpress Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Botpress AI/Machine Learning Chatbot Code-free Development Contextual Guidance Data Visualization Employee Recognition Intent Recognition Live Chat Machine Learning Multi-Channel Communication Multi-Language Natural Language Processing Pulse Surveys Reporting/Analytics Virtual Personal Assistant (VPA) Workflow Automation ## Botpress Integrations Microsoft Teams Integration rated undefined from -1 review HubSpot Marketing Hub Integration rated undefined from -1 review Facebook Business Suite Integration rated undefined from -1 review Deltek WorkBook Integration rated undefined from -1 review ElevenLabs Integration rated undefined from -1 review Zendesk AI Integration rated undefined from -1 review See all 13 integrations ## Botpress User Reviews ## Botpress customer ratings - Overall rating: 4.5/5 - Total reviews: 37 ### Rating distribution - 5 stars: 19 reviews (51%) - 4 stars: 17 reviews (46%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.4/5 - Customer support: 4.0/5 - Functionality: 4.3/5 --- ### World-Class Bot Building Platform - Overall rating: 5/5 - Reviewer: Carolyn M. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly. #### Cons Ambiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming! #### Reasons for choosing Botpress I wanted a low-code platform that didn't abstract away the coding element entirely and still retained enough of a robust developer toolkit that it can be built upon and scaled up gradually or rapidly. --- ### Excellent product and very user-friendly - Overall rating: 5/5 - Reviewer: Jean-Francois F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros After evaluating multiple options, we found Botpress to be the ideal solution. This tool stands out for its user-friendliness, ease of use, and efficiency. The combination of managing conversation flows with pre-configured cards and AI provides effective control and remarkable flexibility. Moreover, the integration with GPT is highly impressive and seamlessly incorporated into the tool. In addition, the support for learning the tool is robust. The available documentation, active Discord channel for inquiries and discussions, and comprehensive YouTube training channel together create a well-designed ecosystem around the tool. #### Cons While the documentation is accessible and easy to consult, there are areas for improvement, such as the inclusion of default values for certain configurations or variables. Our tests helped us identify these, but the search in the documentation did not. #### Reasons for choosing Botpress The interface, pricing, and support are the three main reasons we chose Botpress over other products. Additionally, being a Quebec-based product, it allows us to support local businesses, which we highly value. #### Reasons for switching to Botpress A more user-friendly interface in Botpress and stronger support within the Botpress ecosystem. --- ### Amit’s review - Overall rating: 3/5 - Reviewer: Amit D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of usage Ui flow design Nlp processing #### Cons Customization Add custom widgets and hooks #### Vendor response Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc Replied April 2020 --- ### A Flexible Chatbot Building Platform - Overall rating: 5/5 - Reviewer: Kamsi O. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Botpress has a low-code interface that makes it easy to create and manage chatbots, with little or no coding skills. I can use the visual flow editor, the built-in templates, and the drag-and-drop widgets to design conversational flows and user interfaces in minutes. #### Cons I dislike that Botpress has a steep learning curve, especially for beginners and non-technical users. The platform has a lot of features and options, which can be overwhelming and confusing at first. I have to spend some time and effort to learn how to use the platform effectively and efficiently. #### Reasons for switching to Botpress I switched to Botpress because i wanted more control and flexibility over my chatbot projects and i could create bots with drag and drop. --- ### A great tool for creating custom Ai chatbots with ease - Overall rating: 4/5 - Reviewer: Wisdom B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a great experience, building a chatbot for the very first time, despite not being technically inclined #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how flexible and user-friendly it is, especially for non-technical users. The visual flow builder makes it easy to design chatbots without deep coding skills #### Cons Sometimes it takes time to get used to the interface, and setting up advanced Features can be a bit technical for beginners --- ### Increase the 5$ limit - Overall rating: 4/5 - Reviewer: Boneficious M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered It's not that bad, everything has its own flaws but I would recommend it to anyone. The Botpress YouTube channel is also great for explaining the User Interface #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's User Interface is really designed to accommodate even those that are new to vibe coding .it allows continued improvement #### Cons The small free tier doesn't allow you to do anything of any use. It would be better if the free tier allowed more that 500 messages and events --- ### An excellent Bot framework that can be deployed totally on premise. - Overall rating: 5/5 - Reviewer: Abhishek Raj S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have evaluated a dozen other chatbot frameworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing. #### Cons There is a learning curve to it. The documentation/blog can be improved to help customers stay motivated. #### Reasons for choosing Botpress I used Botpress over the other alternatives because of their out of the box support for ceratin modules like HITL, Analytics, State Management, Test framework, CSM and most importantly the on prem solution. #### Vendor response Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers! Replied March 2020 --- ### Great Beginner Friendly Chatbot Platform - Overall rating: 5/5 - Reviewer: Jon David C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We loved the low cost and east of deployment. We were looking at about a half a dozen different chatbot platforms. We had narrowed the choices down to two open source chatbot platforms because we did not want to be locked in to anyone companies technology. We did not expect much support but Botpress was a nice surprise. They have a very active and supportive community along with weekly office hours and Discord server which was a great resource. #### Cons There wasn't really anything not to love about Botpress. The initial startup was a bit confusing because we had been using other open source platforms and weren't expecting an already setup cloud platform but that was a wonderful surprise. #### Reasons for choosing Botpress Ease of use, scalability, cost of deployment and operation. --- ### Boopress is Very nice - Overall rating: 4/5 - Reviewer: Ian F. - Verified reviewer: Yes - Industry: Newspapers - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy usability and easy management for the administrator. #### Cons didn't have much video tutorial and the installation was not very fast. #### Vendor response Hi Ian, thanks for taking the time to review. I'd love to know more about the speed of installation. I'd like to know your thoughts and understand how we can improve. Please send me an email Best, Marc Replied April 2020 --- ### Still evaluating the free version - Overall rating: 4/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Still evaluating, but trying to better understand where the Bots can be helpful in a learning environment #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The visual editor is a nice addition, easy to implement on linux, just a few commands to get started #### Cons While the visual editor is nice to have, there is too little documentation on building a bot. The app is updated quite frequently, but the documentation trails way behind. The only way that we learned to build a bot is by following along a YouTube tutorial from 2 years ago. Wish there were more walk-throughs. #### Vendor response Hi Kevin, I want to thank you for your feedback. I take good note of the lack of documentation about building a chatbot. We will work to improve this. Best, Marc Replied April 2020 --- Showing 1 - 10 of 37 Reviews [See All Reviews](https://www.softwareadvice.com/hr/botpress-profile/reviews/) ## Other Top Recommended AI Agents for Customer Support Software [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3474) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1788) Recently recommended **0** times [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) **4.5** (849) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Botpress with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice