--- title: "Botpress Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Botpress. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Botpress is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/botpress-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / [Botpress](https://www.softwareadvice.com/hr/botpress-profile/) / Botpress Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/botpress-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/botpress-profile/alternatives/) # Botpress User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 37 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 19 reviews (51%) - 4 stars: 17 reviews (46%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I can use the visual flow editor, the built-in templates, and the drag-and-drop widgets to design conversational flows and user interfaces in minutes. - Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders. - I like that Botpress has a low-code interface that makes it easy to create and manage chatbots, with little or no coding skills. ## Botpress customer reviews Showing reviews 1-25 of 37 (page 1). ### World-Class Bot Building Platform - Overall rating: 5/5 - Reviewer: Carolyn M. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly. #### Cons Ambiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming! #### Reasons for choosing Botpress I wanted a low-code platform that didn't abstract away the coding element entirely and still retained enough of a robust developer toolkit that it can be built upon and scaled up gradually or rapidly. --- ### Excellent product and very user-friendly - Overall rating: 5/5 - Reviewer: Jean-Francois F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros After evaluating multiple options, we found Botpress to be the ideal solution. This tool stands out for its user-friendliness, ease of use, and efficiency. The combination of managing conversation flows with pre-configured cards and AI provides effective control and remarkable flexibility. Moreover, the integration with GPT is highly impressive and seamlessly incorporated into the tool. In addition, the support for learning the tool is robust. The available documentation, active Discord channel for inquiries and discussions, and comprehensive YouTube training channel together create a well-designed ecosystem around the tool. #### Cons While the documentation is accessible and easy to consult, there are areas for improvement, such as the inclusion of default values for certain configurations or variables. Our tests helped us identify these, but the search in the documentation did not. #### Reasons for choosing Botpress The interface, pricing, and support are the three main reasons we chose Botpress over other products. Additionally, being a Quebec-based product, it allows us to support local businesses, which we highly value. #### Reasons for switching to Botpress A more user-friendly interface in Botpress and stronger support within the Botpress ecosystem. --- ### Amit’s review - Overall rating: 3/5 - Reviewer: Amit D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of usage Ui flow design Nlp processing #### Cons Customization Add custom widgets and hooks #### Vendor response Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc Replied April 2020 --- ### A Flexible Chatbot Building Platform - Overall rating: 5/5 - Reviewer: Kamsi O. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Botpress has a low-code interface that makes it easy to create and manage chatbots, with little or no coding skills. I can use the visual flow editor, the built-in templates, and the drag-and-drop widgets to design conversational flows and user interfaces in minutes. #### Cons I dislike that Botpress has a steep learning curve, especially for beginners and non-technical users. The platform has a lot of features and options, which can be overwhelming and confusing at first. I have to spend some time and effort to learn how to use the platform effectively and efficiently. #### Reasons for switching to Botpress I switched to Botpress because i wanted more control and flexibility over my chatbot projects and i could create bots with drag and drop. --- ### A great tool for creating custom Ai chatbots with ease - Overall rating: 4/5 - Reviewer: Wisdom B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a great experience, building a chatbot for the very first time, despite not being technically inclined #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how flexible and user-friendly it is, especially for non-technical users. The visual flow builder makes it easy to design chatbots without deep coding skills #### Cons Sometimes it takes time to get used to the interface, and setting up advanced Features can be a bit technical for beginners --- ### Increase the 5$ limit - Overall rating: 4/5 - Reviewer: Boneficious M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered It's not that bad, everything has its own flaws but I would recommend it to anyone. The Botpress YouTube channel is also great for explaining the User Interface #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's User Interface is really designed to accommodate even those that are new to vibe coding .it allows continued improvement #### Cons The small free tier doesn't allow you to do anything of any use. It would be better if the free tier allowed more that 500 messages and events --- ### An excellent Bot framework that can be deployed totally on premise. - Overall rating: 5/5 - Reviewer: Abhishek Raj S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have evaluated a dozen other chatbot frameworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing. #### Cons There is a learning curve to it. The documentation/blog can be improved to help customers stay motivated. #### Reasons for choosing Botpress I used Botpress over the other alternatives because of their out of the box support for ceratin modules like HITL, Analytics, State Management, Test framework, CSM and most importantly the on prem solution. #### Vendor response Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers! Replied March 2020 --- ### Great Beginner Friendly Chatbot Platform - Overall rating: 5/5 - Reviewer: Jon David C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We loved the low cost and east of deployment. We were looking at about a half a dozen different chatbot platforms. We had narrowed the choices down to two open source chatbot platforms because we did not want to be locked in to anyone companies technology. We did not expect much support but Botpress was a nice surprise. They have a very active and supportive community along with weekly office hours and Discord server which was a great resource. #### Cons There wasn't really anything not to love about Botpress. The initial startup was a bit confusing because we had been using other open source platforms and weren't expecting an already setup cloud platform but that was a wonderful surprise. #### Reasons for choosing Botpress Ease of use, scalability, cost of deployment and operation. --- ### Boopress is Very nice - Overall rating: 4/5 - Reviewer: Ian F. - Verified reviewer: Yes - Industry: Newspapers - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy usability and easy management for the administrator. #### Cons didn't have much video tutorial and the installation was not very fast. #### Vendor response Hi Ian, thanks for taking the time to review. I'd love to know more about the speed of installation. I'd like to know your thoughts and understand how we can improve. Please send me an email Best, Marc Replied April 2020 --- ### Still evaluating the free version - Overall rating: 4/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Still evaluating, but trying to better understand where the Bots can be helpful in a learning environment #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The visual editor is a nice addition, easy to implement on linux, just a few commands to get started #### Cons While the visual editor is nice to have, there is too little documentation on building a bot. The app is updated quite frequently, but the documentation trails way behind. The only way that we learned to build a bot is by following along a YouTube tutorial from 2 years ago. Wish there were more walk-throughs. #### Vendor response Hi Kevin, I want to thank you for your feedback. I take good note of the lack of documentation about building a chatbot. We will work to improve this. Best, Marc Replied April 2020 --- ### Botpress review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Tem uma ótima funcionalidade e atende as expectativas de IA. #### Cons Pode ser um pouco complicado para o uso inicial, mas facilmente adaptável em pouco tempo. #### Vendor response Thanks a lot for the great review. Replied April 2020 --- ### Recommanded - Overall rating: 5/5 - Reviewer: Mohammed B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros most i like is free and opensource, has web interface for configuration and most a very helpfull support even for free edition #### Cons very difficult to run multiple instance from one installation #### Vendor response Hi Mohammed, thanks for reviewing Botpress. Really happy you enjoyed using Botpress. For your information, to run multiple instances of Botpress with one installation you must use the Enterprise Version. Cheers, Marc Replied March 2020 --- ### Short Review - Overall rating: 4/5 - Reviewer: Julio C. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 10000+ employees - Product usage: Used other for free trial - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being open-source, the ease with which it can be configured. #### Cons Not enough experimentation that would allow for uncovering lacking features #### Vendor response Hi Julio, thanks for taking the time to leave a review. Best, Marc Replied April 2020 --- ### Chatbot Creation with Artificial Intelligence - Overall rating: 5/5 - Reviewer: Cesar Augusto B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's interesting and satisfying; it helps spark the imagination to create interesting bots. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of use and development of natural language bots #### Cons At first, it's a bit difficult to understand the interface #### Reasons for choosing Botpress I looked at several options, and this one seemed the most interesting to me. --- ### boom in ai field - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its is awesome literally it helps me first day i did not know how to use when i am friendly with it then i made me master after two days #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros pros are following: easy to handle easy to publish easy to use easy to use multi functionality #### Cons i like most is the feature that we can get source code also through which we can implement on project easily --- ### Buen contenido para personalizar un bot - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Me gustó que tenga variables que detecten automáticamente si es fecha o si es un nombre de persona #### Cons Que no obtenga respuestas de una api por medio de get --- ### The best AI enabled bot platform - Overall rating: 5/5 - Reviewer: Vatsal G. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's very helpful for our educational purpose project at my university #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's easy to use the studio without doing the code stuffs and API #### Cons -Less CSS modification and js file not modifyable -Glitched in KB and flows --- ### Best on premises chatbot solution - Overall rating: 4/5 - Reviewer: Demyan S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best open source solution available on the market #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros - Easy to use CMS - Great modular architecture - Community support - Fully customizable - Multiple bots on one instance #### Cons - Lack of documentation - Businesses model is based on paid features and paid support rather than just support #### Vendor response Hi Demyan, Thank you for the very detailed feedback. Cheers! Replied March 2020 --- ### Good Experience - Overall rating: 4/5 - Reviewer: VARUN T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to understand easy to use botpress is amazing #### Cons Sometimes it gets buggy and botpress team need to look into this --- ### Botpress is a Great Way to Get Started in Chatbots - Overall rating: 4/5 - Reviewer: Max H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it was easy and free to get started. They have a generous free plan, so it's easy to explore and test its capabilities. #### Cons It would be a huge help to have more templates available as a starting point. The software is intuitive, but for a beginner it's hard to sift through all options to find the best way to accomplish the task at hand. I think having more templates would be a great way to learn options and best practices. --- ### Botpress approaching - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros It is easy to understand it. The process for building bots is very intuitive #### Cons Complete courses to understand all the functionalities #### Reasons for choosing Botpress Simplicity in the use and big amount of functionalities --- ### From the beginning - Overall rating: 4/5 - Reviewer: Federico S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The robust and integrated platform fully featured and open #### Cons Bugs and critical features should be prioritized over net features #### Reasons for switching to Botpress More features and growing community #### Vendor response Hi Federico, Thank you for your review and for being a part of the Botpress community. Replied April 2020 --- ### very good but need more effort - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use variety of features ease of integration flexibility #### Cons live chat and dashboard for managing the bot aren't the best there this is a critical issue to solve. would be nice to consider pricing for non dollar contries --- ### Easy, quick, and powerful - Overall rating: 5/5 - Reviewer: Kodey C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was way easier than I thought to create a chatbot. And the powerful tools were just what we were looking for. #### Cons The only issues we have faced is with multiple knowledge bases. Once we added a second knowledge base, the results of the chat changed. --- ### Botpress is a universal tool for creating chatbots. - Overall rating: 4/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like that Botpress is versatile in it's functionality. It comes with great built-in tools as well as the possibility to embed custom code. #### Cons It is not that easy to use when you first start out. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/botpress-profile/reviews/?page=2) --- Botpress Reviews, Pros and Cons - 2026 Software Advice