All BrightHR Reviews
1-25 of 77 Reviews
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Kevin
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great Support
If your stuck on anything or unsure how to operate it, the Bright HR team are always on hand to take your call to support you. They are always happy to talk to you, it feels personal.
PROSits very easy to use, and the dashboard helps you navigate through the platform
CONSAll the features are easy to use and keeps all holidays etc all in one place
Vendor Response
Thank you for taking the time to post your review! Great to hear this wonderful feedback.
Replied July 2020
Stuart
Verified reviewer
Automotive, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2019
Modern, user-friendly HR management software
As an employee using BrightHR, it has been a positive experience. I can't speak to the admin features, but my manager appears to be able to do everything he needs to without escalating further, and the user-side is well-designed and lays out key information simply. Everything works that way you think it should and it stores a range of useful data.
PROSClean, mostly well-laid out web interface makes most operations simple. A range of useful information including holiday allocation/remaining, details of your time at the company, a calendar of holidays and absences in your team. All functions can also be carried out using the mobile app which works without problems.
CONSNo major complaints. As a user I have been able to find all information and features that I have needed to manage my HR account (mostly annual leave-related).
Vendor Response
Thank you for taking the time to post your review! Glad to hear you like the app too, let us know if you need any support in the future.
Replied July 2020
Anonymous
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2023
Data & money held hostage
My data and money is being held hostage. In short, they invoiced me and then their sales guy [sensitive content hidden] wanted more money and to upsell me on more services. When I declined, he cancelled my service as what they invoiced me didn't cover what I was getting. I wonder if I will get my data and money back but I doubt it if this is how they treat customers that have been with them for years. I am resentful of the time they have wasted but I did always want to try Breathe HR.
PROSThe app is simple and does the job. I just needed something to record annual leave and send reminders.
CONSThe harassment from their sales team. I didn't appreciate the aggressive sales approach or the blackmail that followed, which was ultimately followed through with.
Reason for choosing BrightHR
It was easy.
Rachel
Cosmetics, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Induction call
Friendly, efficient service. Ideal for start up companies
PROSEase of booking online User friendly Not too much information to overload and navigating is really easy Training Manager is really helpful and patient
CONSWould like to merge the payroll with our current supplier so all in once domain
Reasons for switching to BrightHR
Penninsula
Vendor Response
This is fantastic feedback. We're always working on new features so keep your eye's peeled for updates.
Replied November 2020
Michelle
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent
Excellent software that allows you to manage the HR process all in one place!
PROSThe software is easy to use and benefits from intuitive navigation systems.
CONSNothing to note at present. The features are well thought out.
Reason for choosing BrightHR
Overall support package
Vendor Response
Excellent, we appreciate you taking the time to fill in this review. We will continue to improve the functionality of the system to better the experience of our valued customers.
Replied September 2021
Clare
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Fantastic Product
Overall, a fantastic product and system. Very easy to use, and most importantly affordable for SME's!!
PROSI decided to implement and tailor the Bright HR for my business. I spent so much time running on excel sheets! This has completely changed my routine, it saves so much time and I feel I'm are far more efficient in managing my staff.
CONSThere's nothing I can say thats negative.
Reason for choosing BrightHR
Price and quality of product
Vendor Response
This is brilliant, it's great to know we were such a big help with bringing your HR into the cloud.
Replied September 2021
Courtney
Plastics, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Getting Started with the System
So far we have just set up the system and are to see how it goes but we already would say our experience has been easy and run very smoothly. We have had the support in setting up over 100 workers and also some great training and support from [SENSITIVE CONTENT HIDDEN] in how the system works etc.
PROSWhat we like most about this system since using it is how easy it is to use. It puts everything we need in one place and helps us track a lot easier.
CONSNothing at the minute as we have only just set up.
Reason for choosing BrightHR
We chose BrightHR as the demo we received looked simple and easy to use. It also had everything we needed as a business to make it easier for our managers and HR department.
Vendor Response
Thank you for your review! Lovely to hear what a great start you've had with the BrightHR software.
Replied July 2020
Roz
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed April 2020
Abertay Housing Association
It is a little too early to say but I am hoping that the reporting system will be most useful. The rota system will also assist with one of our Managers who has to juggle staff members with locations.
PROSEase of use for staff, mobile app is so helpful and the ease with which information can be updated.
CONSThere are features which I had with HR Online which don't appear on Bright HR which were extremely useful. I understand that they are being considered moving forward and therefore if they are introduced the system will be second to none.
Reasons for switching to BrightHR
The Bright HR system looked more user friendly and had better reporting features as well as having the rota option.
Vendor Response
Thank you for your feedback! We're always working on improving what we do.
Replied July 2020
Michelle
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
BrightHR and Blip
BrightHR relieved the headache i had in contacting all the staff with the same message. Being able to issue one message to all or even select employees makes life easier.
PROSThe software is extremely easy to use and the added feature of drag and drop makes creating rotas much easier.
CONSThe fact there are a few bugs when using on an IOS device, but this is something that is being worked on and I'm confident it will be fixed.
Reason for choosing BrightHR
They were recommended by a company we are already using and with the option to try before we signed up to anything, it made perfect sense.
Vendor Response
Thank you for your review! We're always working on improving the software so keep an eye out for an update in your app store that will fix this.
Replied July 2020
Garikai
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Brightsafe
I have switched to PARiM for shift co-ordination (rota)
PROSIt easy to use, comprehensive and it has all relative information I need for my service.
CONSI am not able to search specific courses on the eLearning. The software does not give me the option to assign and monitor progress of the employee progress on the eLearning.
Vendor Response
Thank you so much for your review, we really do appreciate this. We love to hear how we can improve therefore, I have passed on your suggestion to our developers in the hopes this is something we can see in the future. So that we can pass this on, we would require some additional details from you so we can keep you updated. Can you please contact us at feedback@brighthr.com and we can get the ball rolling on this for you.
Replied September 2021
Debbie
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed August 2017
The new system is fine, but is lacking some functionality
It looks good, our staff have had a look at it and find it more user friendly. The support I've received so far has been very quick and proactive.
CONSThe calendar view is not helpful - the old version in HROnline let you easily see at a glance who was away at the same time, Bright HR doesn't do this, I have to click on each individual date to see who is away, which is time consuming and I'm going to have to keep the information in a separate calendar. There is some functionality missing, the lieu bank, meaning that as a business we can't actually start using the system yet. I also can't see anywhere to carry holiday across from one year to the next, which is something we allow, so I would like to see/know if this is possible.
Vendor Response
Thank you for your review, we've now added some of these features, just get in touch with us at support@brighthr.com to find out more.
Replied November 2020
Roy
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
BrightHR Review
Time management for me. Using this software will make my life so much easier
PROSMy introduction today by [SENSITIVE CONTENT] was very friendly, helpful & professional
CONSNo negatives at this time. I believe this software is excellent
Reason for choosing BrightHR
Part of Peninsula package
Vendor Response
Brilliant, we appreciate your comments and love that our software makes life easier for you.
Replied September 2021
Rachel
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Really easy to use system
Everything is so intuitive and easy to navigate around. I love the idea of moving to a paperless system for my employees. Customer support is excellent - very helpful and approachable.
CONSI can't think of anything that I dislike.
Vendor Response
Thank you for your 5* review! Wonderful to hear about your positive experience with BrightHR.
Replied November 2020
Gareth
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Amazing software with amazing support
Awesome
PROSEverything, I was pleasantly surprised with its capabilities
CONSN/A its all good literally nothing bad or even slightly negative to report
Vendor Response
This is a brilliant review! we really do appreciate this and love to hear that there is nothing negative about your experience with Bright HR.
Replied September 2021
Jeanette
Hospital & Health Care, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
BrightHR Review
So far so good, not had any issues to overcome, everything has been A ok
PROSVery easy to navigate, and personalize. Support center are also very helpful. Thumbs up all the way
CONSNothing so far, everything has been fine
Vendor Response
Brilliant feedback! Thank you for taking the time to post your 5* review.
Replied November 2020
Demi-Louise
Hospital & Health Care, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Training
training very good and useful.
PROSsystem seems very self explanatory, easy to use, user-friendly. e-learning courses included.
CONSRota system seems very basic, unable to use for health care settings - means we need to pay separately for secondary roster system. does not include invoicing customers.
Vendor Response
Thank you for taking the time to leave feedback. We would love to know more about how you would use the rosters in your sector and how we can improve the functionality to support your business. If you could get in touch at feedback@brighthr.com, we would love to hear more.
Replied August 2021
Alan
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2020
Boarding Training
I undertok this training at the start of the COVID-19 crisis when both I and the trainer were working from home so the usual on-line training wasn't avaibale. The trainer was able to explain the package in a helpful way despite the poor audio quality we experinced.
PROSIntuitive to use, covers most of what we need it to do.
CONSwould like it to calculate leave entitlement for zero hour workers
Reason for choosing BrightHR
We are established customers of Peninsula
Vendor Response
Thank you for taking the time to post your review!
Replied July 2020
Doug
Verified reviewer
Veterinary, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2018
Great interface, however, lacks functionality
BrightHR has an easy to use and simple interface. It is great to be able to check HR stuff on a mobile app.
CONSThe software is great for tracking attendance and sick days, however, it lacks functionality when compared to other HR tools. The scheduling capability is quite limited and there isn't a place to record payroll information.
Vendor Response
Thank you for your review! We're always working on ways to improve what we do and adding new features so keep your eye's peeled.
Replied November 2020
Harry
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Onboarding
So far it really fits in with us as a company & the ethos of compliance we want to adhere to. It is going to be a great benefit for the company & in particular the employees.
PROSWe've just started using it & it appears very easy to use with clear prompts to follow.
CONSIts too early to say as we've only started using the software
Vendor Response
Great to hear this! Just get in touch if you need any more support in the future.
Replied November 2020
Mair
Hospitality, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Educating a IT illiterate
Just starting to use it. All the information will be in one place and will be accessible at all times
PROSEasy to use. Staff very. very helpful. It covers all our needs. Would recommend the software and training to anyone.
CONSNothing. It is simple to use and does everything you need.
Vendor Response
Thank you for this great review! Lovely to hear how easy to use you find the software.
Replied July 2020
Dina
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
K&R
My experience with customer service has been outstanding, training and response issues have been handled with maximum efficiency.
PROSI am starting to use this software, but from the first experience, it looks very user friendly.
CONSCan't tell at this stage, as have not enouogh experience.
Vendor Response
Thank you for your 5* review!
Replied July 2020
Maria
Hospital & Health Care, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Very good, Saves alot of paperwork and it is all together.
I can keep track of everything in 1 place, Its is so easy to use.
CONSNothing, It is so easy to use, It is a perfect tool for a small company like ours.
Vendor Response
Great to hear BrightHR is helping you manage your business! Thank you for your review.
Replied July 2020
Emilia
Human Resources, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
User Friendly
quick and easy to set up, really helpful support and account management
PROSa straightforward system and simple to use
CONSwe've not gone live yet so the proof will be in the pudding!
Vendor Response
Fantastic to hear about your positive experience with BrightHR, just get in touch if you need any support in the future.
Replied November 2020
Niamh
Financial Services, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Bright hr
very positive
PROSuser friendly. allows me to have a central structure and data base to keep track of annual leave and any other leave
CONSthere was nothing I didn't like about the software
Vendor Response
That's fantastic to hear! We're here to help if you need any support, just get in touch.
Replied November 2020
ADELA
Veterinary, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Best app ever
cuts down on paperwork easy to use great for the staff to keep track of sickness and holiday
CONShaven't found any as yet
Vendor Response
This is wonderful to hear! Thank you for taking the time to post your 5* review.
Replied November 2020