Streamlining benefits administration into one Web-based solution for employers, brokers and exchanges, bswift is a rules-based system that offers benefits shopping, an open enrollment portal, reporting, billing, COBRA administration, compliance and more.
Through the Springboard Marketplace, bswift offers a consumer-style benefits shopping portal that employees can use to gather information and select the benefits that work best for them. An AI interactive decision support tool called Ask Emma can answer any questions that users may have.
Employees can also use the Mobile Benefits Quicklook app to check benefits information, compensation statements and more on their iOS or Android smartphone.
Integration with any current systems, internally or externally, is made possible through more than 6,000 existing electronic data interchange (EDI) channels with carriers, third-party administrators (TPAs) and payroll or human resources (HR) systems. Users can also use the proprietary EDI feed builder to create a link of their own. Users are backed by a dedicated team of benefits and health care experts to answer any questions.
Fernan from The YMCA of Greater Rochester
Employees number: 1,001-5,000 employees
The customer support center I would consider to be best in class. They have a level of service response time that is quite rapid in its turn around.
To state that the benefits enrollment platform is user friendly would be a gross understatement. The platform is user interactive! The software is written for maximum end user interaction that is both intuitive and engaging. The tutorial is set up like a guided tour that guides the user step by step to achieve real outcomes and without annoying sidebar simulations. They smartly even include a feature to turn the guide off for the more savvy users.
If I were to complain about the bswift platform I would have to said that the animation is bit staid and stiff but it does not in any way detract from the end user experience.
Christopher from General Atomics
I'm given a debit card to directly deduct amount of charges.
Have to be careful about going over the amount. Would need to specify to POS the exact amount to charge and split the charge if necessary.
I do not have any recommendations for others evaluating this product.
Michelle from Hub International
Employees number: 10,000+ employees
I have placed bswift with many clients - especially those in the healthcare industry. The software has streamlined benefit enrollment, ongoing changes, new hires and ACA.
Configurability - able to accommodate complex benefit and contribution structures. You can also apply wellness credits.
Ask Emma - I am not a big fan of the avatar. Perhaps at somepoint Emma will transition to a more AI experience.