About Calabrio Workforce Management

Calabrio Workforce Management is a cloud-based and on-premise software that helps businesses plan and manage work orders to optimize employee productivity. The platform enables administrators to schedule job shifts, forecast market trends and assess staffing requirements.

Managers can administer employees in accordance with skill assignments and work-hour contracts. Additionally, Calabrio Workforce Management allows teams to define work-hour preferences using mobile applications on Android and iOS devices.

Calabrio Workforce Management lets businesses integrate the system with several third-party applications including Cirrus Contact Center.


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5 Reviews of Calabrio Workforce Management

Average User Ratings

Overall

3.6 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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November 2019

Kendra from Chewy

Company Size: 5,001-10,000 employees

Industry: Pharmaceuticals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

Calabrio Rocks

It has been a good one. A little confusing at first. But once they taught me it is amazing.

Pros

It keeps everything about my time organized and all in one spot. I can see if I have any paid time off available and can use it to request time off.

Cons

I wish I could use this as my clock in and out method too. It would be cool if we could put all of our time keeping methods on here. Like: how long I've been on a call, how long between calls, log out for break or lunch.

November 2018

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Joshua from Valence Health

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

Fantastic product

Pros

Real time interface is fantastic. Forecasting and scheduling is wonderful. PTO, VTO and overtime are also fantastic.

Cons

There hasn't been any imperfections I've come across and I've used most of the funtions.

October 2016

Jamie from Blackbaud, Inc

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

October 2016

Calabrio WFM based on my experience

What I like: *I like their overall product direction that allows agents to pick their schedule and have some freedom. I think that goes a long way toward employee engagement. The concept of dynamic scheduling is an example. *We have had to work with their Support and product teams a good bit as we implemented and they have been very responsive. Not everything we want changed is on the road map but they have been up front about the process which is appreciated. *They provide software updates several times a year. So far product management seems in touch with the areas of opportunity. *Dashboard functionality is a great option for agents and managers to set up widgets that are important to them. *They are working to create a community for users which could be a great way to share ideas and experiences. * I really like the Agent Report Card report. Opportunities: *They should implement a way to schedule for 1 to many volume like chat. *Scheduler's user interface is not as intuitive as it could be and some day to day tasks like exceptions take more clicks than we'd like. *The messaging functionality is hard to manage because you can't filter the messages. *Would like to see proactive alerts implemented - notifications to mgrs and\or agents for various situations. We have only been using the tool for a year and there is some functionality that we haven't had a chance to research and implement. It has not been all sunshine and roses but we are making progress. I look forward to working with Calabrio as it evolves based on user feedback.

April 2019

Lakesha from Chewy.com

Company Size: 501-1,000 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Time Management

Pros

This software is really easy to understand once a person is trained.

Cons

Absolutely no cons about the software. It is very user friendly.

May 2019

User Profile Picture

Cristal from SquareTrade

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

May 2019

It works, just not good

Pros

The thing I like most is that it was a WFM tool

Cons

Everything, it was slow, not user friendly, and overall myself and many others found problem after problem. The only thing that got me through using it is that it worked.