One stop shop for all my beta tests. Great platform that gets better over time. Customer support is outstanding. I've never had a poor experience using the platform for going on 2+ years.

That I can be creative and create the exact test space needed dependent on the products / app I am testing and structure the surveys and feedback based on my teams deliverables (goals).

Just minor things like having to replace survey links test over test (annoying when I am running multiple tests). My team also has to separate iOS and Android as individual test spaces, it'd be nice to be able to hold everything in the same test space but shield iOS vs. Android testers.

Centercode has increased the value my department brings to the organization: -Resolving user experience issues -Resolving technical issues with planned maintenance updates, reducing customer impact -Help manage large enterprise testing programs with up to 5K employee testers -Experiment with new products and services to identify marketing and improvement opportunities -Employees reported over 1K unique issues over the past 6 Months -Easy to establish bi-directional communications with testers -Easy to automate communications and messaging to keep testers engaged and informed

Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information.

I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data.

Centercode is a very powerful project management tool but is too customizable at some points that it's hard to get the basic stuff done because you have to navigate through many screens to accomplish your goal.

It is very customizable. You can create very custom feedback forms, informational education for users and change the behavior of each project managed in centercode if needed.

User experience needs to be improved. Its very hard to find how to change a setting for a project. I'm unable to find which screen/page contains the settings/customization that I'm looking for. Its easy to get lost while navigating through the various options of a project. It's also hard to invite someone to a specific project if you have multiple projects in centercode. The invite screen has some options that are not clear and sometimes I wasn't able to invite a coworker to the project. Developer documentation and experience need to be improved as well. As a developer trying to implement an external feedback form on a mobile app that would submit to a centercode project is quite complicated. For example I wasn't able to turn off email validation (I want users to be able to submit feedback even if they aren't invited to the specific project).

Overall we enjoy CC and the community loves it, but we believe that a better mobile experience along with easier rich text boxes and faster load would increase our volume by at least 20% (just a wild assumption but we hear this feedback a lot from users we meet f2f). I think that it's essential that users get the option to really custom their homepage (like a Wix/Google Site experience) and that the opportunities menus are clearer. After 2 years of using CC I have no idea how to use it properly as everything is slow and complex. It has to be thoroughly looked into from the user perspective. Yes, there are useful help articles, but the UI itself has to be clearer. We spend hours just trying thing out before we really understand what changes we made.

I like the fact that it has everything in one place. You can scroll from a forum to a bug all in one place

The fact that it has very limited design that you cannot customize as much as you need. The mobile UX is just not good enough.

The Centercode platform allows us to test prereleased builds with enthusiastic users in a very structured way. The people behind Centercode ensure to share their best practices in every possible way which is very helpful to everyone who is new but also for more senior platform users.

The Centercode Platform offers a lot of tools and possibilities to create a comprehensive Customer Validation Test environment. But it's not only the platform but also the Team behind it who is very passioned about their field of work and their help to make sure you have success with the tool.

This platform is not particularly a community platform which is a little bit frustrating but also understandable. If you are looking to setup a community only using Centercode it's going to be a lot more effort when it comes to messaging. Furthermore the usability especially for onboarding new users and administrators to manage the platform could be improved.