All Cezanne HR Reviews
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Michelle
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
An All Round Helping Hand - Excellent HR Software Solution
Our HR department was a very paper heavy function and we needed something to bring us up to date as quickly, easily and cheaply as possible. We tested a number of options and many of them seemed to have close to everything we needed but when it came to costs, we were always faced with a 'but'. A 'You can have this, but if you want that, it will cost you extra' scenario. The version the sales person had demonstrated to us was always the most expensive option and would cost a great deal more than we have been lead to initially believe. We felt many of the sales people we met with from those companies, had a habit of talking 'at' us. An approach which did not sit well. By chance, we stumbled upon Cezanne at a HR exhibition. The representatives on the day were incredibly friendly, helpful, approachable and the information they provided was very clear and we left them having arranged for a demo of their product. We were impressed with how they 'conversed' about their product and did try the hard sell. We were impressed with the ease of navigation, the fact it was cloud based and therefore always accessible. Things looked even more promising when the figures came back in terms of the cost - the same as had been explained to us when we had spoken to them at the exhibition. No hidden extras! From the very first contact with Cezanne, they were always there to help and always went the extra mile. They uploaded our core data, and after a very worthwhile day of training at their head office in London, we were good to go. We started with around 120 employees when we first integrated Cezanne, and that number has now more than doubled. The performance of Cezanne has remained effective and efficient with no visible signs of slowing down in performance. We have also uploaded the hard copy contents of over half our employee files and still, there has been no drop in performance. We do not operate within just the UK, but rather several offices throughout Europe and Asia, and Cezanne has been able to adapt to the different legalities of each country. Since bringing Cezanne on-board, we have been able to hand over much of the employee administration, to the employees themselves - change of addresses, contact numbers, absence management. We've also streamlined our performance management function to a completely paperless process. It has allowed us to hand over much of the day to day running of employee matters, to the Line Managers. It has negated the need populate multiple reports each month for our directors and senior management, as the data is available to them at the push of a button. We were able to tailor reports to individual managers and assign it to them personally. A very big help in itself as it has freed up a great deal of time for the HR department, allowing us to concentrate on other projects that there simply wasn't time to address before. Cezanne is very much a company that encourages customer feedback. They are keenly interested in ideas and suggestions and actively do what they can to meet the requests and suggestions wherever possible. The customer service and support is absolutely first-class. Issues (and user errors as is often my case) are addressed and resolved extremely promptly. Cezanne HR is definitely a software and a company that I would recommend.
PROSSoftware is very straightforward to use with a great user friendly interface. Encourages a greater involvement on the part of the employee and the manager Some of the best customer service I have experienced. The team at Cezanne work with their customers to continually develop and improve the software. They really do listen to the voice of the customer. Has the ability to streamline many HR functions. Has everything - is an all-in-one solution
CONSWere I to recommend one area of improvement, it would be the interactions available with some of the data on screen. For example, the ability to filter information on screen so that I can control the order in which I'm viewing it, rather than exporting it to an Excel spreadsheet. However, is is a very minor cosmetic point and as a whole I think the product offers huge benefits.
Kira
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2023
Opinion on Cezanne HR
Over all excellent
PROSVibrant and inviting and some parts are easy to use
CONSSome functions are complicated to set up and when you don't use those functions every day its hard to remember as its complicated
Reason for choosing Cezanne HR
Value for money
Reasons for switching to Cezanne HR
Citation wasn't a great information system and wasn't fit for purpose anymore
Vendor Response
Thanks for your review Kira, this is great feedback for us to receive. We are glad that you have found Cezanne a good quality option and have benefitted from the look & feel of certain areas, as well as finding Cezanne a cost effective solution for you. It would be great to understand a little more those areas where you have found things a little trickier to set up. Hopefully with the assistance from our Support team we can help overcome this and allow you to make full use of everything Cezanne has to offer. Looking forward to continue working together with you to provide the best possible software and service package for you and your business.
Replied June 2023
Louise
Computer Hardware, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
A basic HR system for smaller companies
This is a basic system. It's not fit for purpose as our business expands, but it holds basic information and allows employees to book holiday and record sickness.
PROSThe front dashboard can be adapted for employees, for example to link to external sites. There is the ability to customise some picklists such as absence reasons.
CONSNone of the screens can be tailored to suit our organisation, i.e. if a field is there it cannot be hidden or renamed, and new fields can't be created. When running ad hoc reports, often two or three will need to be ran to get all the data, and they will need to be manually merged together afterwards. There is no data change audit, so if and when HR make changes to an employee's record, no one can see exactly when that change was made, by whom, and what the data said before.
Vendor Response
Thanks for taking the time to review and feedback to us, Louise. We are glad to hear you have enjoyed the dashboard customisation that we offer to enable you to tailor experience for user access and also that our customisable picklists are handy for areas like Absence. With regards to field customisation, we do have functionality that allows you to re-label the majority of People-based screens and within a number of these screens we also now offer the ability to hide or indeed add new fields. Audits can be requested at any time from our Support team and we also have our People Summary reports, which allow you to find the last modified user and date for a record as well as merge different data sets together in a single report. Please feel free to reach out to our Support team who would be happy to take you through a review of any of this functionality into the system and hopefully help improve your usage of Cezanne.
Replied June 2023
Jamie
Management Consulting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Cezanne
Great
PROSEase of use / fully configurable. Different modules that you can switch on and off
CONSNothing yet, its all very easy to use and more importantly, our workforce don't have any issues with it
Reason for choosing Cezanne HR
Better overall product / value for money / UK based
Vendor Response
Thank you so much for such a nice review Jamie, this is really appreciated. I am glad that Cezanne has proven a helpful tool not only for you but also your staff as well, that's fantastic to hear. If you do encounter anything we can help with then please don't hesitate in contacting our Support team!
Replied June 2023
Lisa
Investment Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2023
Cezanne HR Review
Generally positive, roll out was easy enough and the support provided by the support team has been consistent. We did have some issues with the account manager assigned to our account however that has since been resolved.
PROSEase of deployment and ease of use, for an off the shelf system there is a fair level of customisation available.
CONSThe areas that we are limited in customising are the performance management module, in terms of titling and labelling boxes and information available at different stages to the employee and manager.At times you can get stuck in a system loop when updating deployment records which can be frustrating as the notification messages don't go into enough detail to help you pin point what exactly is causing the loop so it can take some time to resolve.
Reason for choosing Cezanne HR
Look and feel of product, look more intuitive also.
Reasons for switching to Cezanne HR
The only system was archaic, not intuitive all and you could only store data not documentation in the system. Reporting was also limited and the self service element of the system was clunky.
Chris
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Flexible Functions
Cezanne have been a dream to work with. Support is great and we've had a great level of up time. We have no complaints.
PROSWe outgrew our old HR platform and we realised that most (even some of the industry leaders) only work to one very fixed hours patten. Cezanne HR has helped us to accommodate many working pattens. Their API has allowed us to easily pull this data into our BI platforms. Staff can use the app to book absence at home. We have even deployed custom absence plans which allows for gift holiday etc.
CONSThe UX is not the most intuative out there and the design could do with a little refresh. However, neither are show stoppers. The functionality gains and value for money are far more important.
Reasons for switching to Cezanne HR
Limited work pattern functionality
georgia
Human Resources, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great system, everything you need in one place!
Excellent - support staff are amazing!
PROSHaving the document creation and tracking saves so much time!
CONSWith onboarding it would be good if you didnt have to manually tick off tasks
Reason for choosing Cezanne HR
Functionality, price and support staff
Reasons for switching to Cezanne HR
Functionality
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Good out the box option with flexibility for SME
All customer service is very swift. Good product and service for the cost.
PROSEverything is online and there are areas that can be customised such as work flows and processes for absence or performance management.
CONSSome aspects of setting up flows can be time consuming. Some times reorganising a unit or company structure can be difficult with reporting lines.
Rachel
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great system, easy to use and great support
Generally it is easy to use, quick and there is a great system ticketing support system in place, that always provides quick responses
CONSOrganisation moves within the business can be a bit tricky
Reasons for switching to Cezanne HR
Previous system became expensive and had poor functionality
Anne
Human Resources, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Pleased to be using Cezanne HR
Great piece of software that is user friendly and has lots of functionality
CONSAs an administrator of the system, and 3rd party provider, I am keen to be able to own the majority of the new client implementation process so that I have greater control of managing timescales. I understand that this is something that will be an option in the near future.
Reasons for switching to Cezanne HR
End user experience, and lack of functionality
Natalia
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
It is good has a lots of potential and useful functions if you learn how to use it
It is fine, customer support is pretty good and can be very helpful especially when you are learning the system. The system itself has big potential, there are a lot of reports you can get from it and work on the data you extract. I would sat that even though reports can be very useful and informative they are very complicated. You really need to learn which are the right searches to run because even though you run to searches that you think should show the same thing it doesn't.System has a lot of modules and constantly growing which is great.
PROSAmount of reports and data which can be obtained. The amount of modules and the ways system can be personalised, this is a great benefit.
CONSComplicated and not the most user friendly
Reason for choosing Cezanne HR
I have not been the decision make at that time
Vendor Response
Thanks very much for your review Natalia. It's great to hear you've benefitted from the flexibility in terms of functionality that Cezanne has to offer and the personalisation available to help make the system your own. Thanks also for feeding back on the helpfulness of the Customer Services team in supporting your use of the system. It would be great to understand in a little more detail where you've found the system more challenging to get to grips with. Hopefully with the help of our services team we may be able to use some of the configuration options to make Cezanne more straightforward for your use in the future.
Replied June 2023
Sue
Media Production, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Cezanne - great value for money
The overall experience with the product and the company has been very enjoyable, professional and cost effective.
PROSCezanne is easy to use, easy to implement and very cost effective.
CONSNothing really, it does what it says on the tin.
Reason for choosing Cezanne HR
We then looked at the larger suppliers - SAP / SAGE / Ceridian but could not justify the cost. The functionality may have been marginally better than Cezanne but not at the extra cost involved.
Vendor Response
Thank you Sue for your positive review. We are really glad to hear that you have enjoyed working alongside Cezanne and have found the system straightforward to use and good value for money. We are always looking to continue to improve our offering so it represents a great value deal in the market, with deep functionality to support businesses both large and small. Thank you for being part of our user community and please feel free to reach out if you have any further feedback, or should we be able to support you in any way.
Replied June 2023
Yaz
Insurance, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Cezanne Review
I would recommend Cezanne to anyone who is looking for a robust system with great customer service and support throughout.
PROS- Customer service is excellent, very fast and detailed responses and there is always someone willing to have a call and talk you through the system. This is definitely the best thing about Cezanne. - Central system for all elements of HR and the reports are easy to run and very useful for reporting on processes, sickness and payroll purposes. - The system links with our payroll provider so they are able to upload all of our employee payslips, P60's etc which is very time effective for us. - Once the initial work is put in to get the system up and running the system is very user friendly and efficient. Information is easily accessible and reports can all be printed or downloaded to excel. - Great for keeping track of the employee life cycle - new starter info, appraisals, sickness and absence recording, remuneration etc - Easy to use for employees and this is available remotely - they can sign in from home and get the app etc - The company are always looking for ways to improve and regularly update the system with suggestions from its users which is brilliant
CONS- The initial work can be quite a big job and some time does need to be dedicated to getting to grips with the system but after this is done the system is very efficient and effective
Alexis
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Cezanne Review
The diversity of application. Regular updates
CONSSome customisation in UI (colours) might be difficult to use for some users.
Reason for choosing Cezanne HR
More Flexibility
Jenni
Telecommunications, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Fantastic support during implementation and beyond!
Really fantastic. [sensitive content hidden] were incredible and really set the scene for what we could look forward to from Cezanne HR. The software is so easy to use and is adaptable.
PROSFrom the very beginning [sensitive content hidden] were clear about what Cezanne HR could offer us as a business. They listened to our requirements, helped us navigate the various modules and showcase their functionality, and most importantly, considered all of our user requirements (which was a long list!).
CONSThere are always elements of an HR software that doesn't quite meet requirements and Cezanne HR is no different. However, [sensitive content hidden] has really helped us to development workarounds which meet our needs. We've had to simply adapt and we're fine with that as we've had to help to do so.
Reason for choosing Cezanne HR
Easy self-service software, great reviews, amazing support team.
Vendor Response
Thanks so much Jenni for such an amazing review and feedback for the system and the services received! We are really glad to hear you are fans of the system and have been able to make use of the functional depth we can offer, as well as our tailored support services to help aid you through implementation. We really look forward to continue working with you to get as much as possible from Cezanne as you continue to implement the system within the business. Anything further we can do, please feel free to get in touch with our Support team.
Replied June 2023
Jon
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Cezanne HR review
We have worked with Cezanne for a number of years and are impressed with their customer service and dedication to improve and constantly evolve their product.
PROSThe product is easy to use and customise according to the organisation's requirements. Processes are effective and efficient. Submitting support tickets is straight forward and the customer support team are a dedicated group of staff intent on providing excellent response times, advice and solutions to our needs. The development team are constantly striving to make useful improvements to the software
CONSSo many functions available that we haven't fully tapped into the resources that are at one's fingertips!
Reason for choosing Cezanne HR
Price, options available, support available through Cezanne Help Centre
Kathrine
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy and professional HR use
Cezanne offers a really professional solution for keeping track of various employee information - several important details are easy to keep track of and the in-depth search options allows for easy data mining of everything. On top of that, the service and assistance from Cezanne is amazing - I always get the needed support in a really helpful, timely, and understandable manner. It truly makes my day every single time!
CONSGetting to know Cezanne can be tricky. There's a lot of options and back-end building that can seem challenging before really getting to know the system. However, once you've worked in Cezanne for a little while is all makes perfect sense :)
Daniel
Legal Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Overall great system with lots of functionality
Extensive range of functions to be used and customised, effective when the system is mastered to a certain level.
CONSCezanne is looking very dated, and some screens are more cumbersome that they should be. It needs a full UI refresh.
Vendor Response
Thanks for your review Daniel and the feedback you've provided us. It's good to hear that you've been able to make the most of our varied product functionality and the depth we offer to help HR administrators reach their goals. Thanks also for your feedback regarding the UI. It would be great to sit down with you and review some of the functionality we've added for bespoking dashboards and adding custom widgets into displays, to see if this would help make some difference for you. Equally, any areas where we can improve our offering moving forward would be great to understand.
Replied June 2023
Cryss
Political Organization, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Moderately Priced solution for small organisations
Once you know your way around it is easy to manage employee records and to be able to run reports.
CONSCan be a bit clunky to do more unusual things. It would be even better if it interacted with other software.
Vendor Response
Thanks for the feedback Cryss, we really appreciate you taking the time to do this. We have plans to add more features to help with automations later in 2023 and we also plan to start working on more integrations, so hopefully these enhancements will help with using Cezanne in the future for you!
Replied June 2023
Jill
Law Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Cezanne review
The whole experience has been really good - the team are always helpful if we have any queries etc., and the system is really good and easy to use. Starting out with the performance module and so far so good and it’s a lot easier to use than our old, paper system.
PROSIt’s so easy to use for both HR/People staff and our users
CONSDon’t really have any cons compared to the system we came from
Reason for choosing Cezanne HR
Overall it was hands down the better product for a firm of our size, and the price was great
Reasons for switching to Cezanne HR
Didn’t allow for European side, had a combined HR & Payroll use and we was having difficulties with payroll in getting it right
Lynne
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Cezanne review
Easy to navigate dashboardGood customer service and quick turnaround on issues
CONSSome of the reporting feels cumbersome and could be improved
Tayisha
Human Resources, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Happy user
Excellent
PROSLetter merging Notifications Pdr Form hub Reporting function Back end of the system Process flows Importing and exporting of data Zen desk and overall support
CONSUnderstanding the range of the system and all that it can do is a challenge. I don't feel that I am utilising the system to it's full capabilities.
Lauren
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Great Customer Service, great value for money and easy to use
I would highly recommend this system.
PROSI have used a number of HR Information Systems in the past and this is by far the best in terms of capability, cost and customer service support. The pages load quickly and data can be exported easily. It does everything I would need it to do and if I'm ever unsure if it's possible I contact my dedicated advisor , who is always more than happy and quick to respond.
CONSThe initial navigation as a HR user was a little tricky for me at the start, but there are many HR guides available and customer support at hand to assist. I now wouldn't want to go back to any other HRIS.
Katie
Consumer Goods, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed February 2023
Solent Group
The recruitment module has been useful, we would just like additional training to use it to it's full capacity
CONSIt is quite a complicated system and there is certain functionalities that do not work very well
Vendor Response
Thanks for reaching out and feeding back to us Katie. Please feel free to drop the Support team a message if there's anything we can do to help improve your usage of the system and make the set up more straightforward for you.
Replied June 2023
Harold
Oil & Energy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Easy to use and great customer support.
Overall an excellent HR program.
PROSEasy to use, excellent customer support, good reporting system, mobile app and meets our organizations needs.
CONSSometimes not very intuitive when trying to change/modify certain parameters (administrative level).