All Cintra Reviews
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Abigail
Building Materials, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent software with great support
My experience with Cintra is very positive. The implementation process was very thorough. The software is excellent and the support on the software is very helpful. We also have our payroll outsourced and the processing team is brilliant, very helpful, knowledgeable and always meets expectations. I would recommend Cintra highly.
PROSThe software is very easy to navigate and use, the support for the software is also excellent. The implementation process was very thorough and well managed.
CONSThe only improvement I can think of at the moment is a new starter wizard, that takes you through all windows in personnel and employment records in one go. Currently the new starter wizard on the Cintra Cloud does some but not all, so you need to then go in to Cintra and complete the rest of the information required.
Reason for choosing Cintra
Recommendation by another company in the same industry built confidence of delivery, which was met.
Reasons for switching to Cintra
For an integrated HR and payroll software and to outsource payroll processing.
Jon
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Why have you waited
Cintra are responsive, they will always try their very best to support you or the whole organisation in making the system work for you.
PROSThe software is just so useable, you build the system so the data is in the way in which you want it! Anything in the system is reportable and you can design them yourself! there really is nothing like it on the market!
CONSNothing, the software for me is exactly what I need, the great thing is it is always developing
Reason for choosing Cintra
The offer of support! the fact people would always be there for you, it wasn't buy the product, go through a build and that's it we are done! they have continued to work with us
Reasons for switching to Cintra
I had used Cintra in a previous organisation
Chris
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2022
Cintra review
Cintra have always been knows as a 'can do' company. Support slipped and long term customers could really notice the difference. Cintra recognised this and performance improved. The team are very friendly and continue to provide the best support they can.
PROSI've been a Cintra client for over 20 years. It was in place when I joined Hiscox and haven't had a reason to change the system. We upgraded from the classic Cintra system to Cintra IQ just before the original lockdown in February 2020.
CONSYes, the personal details screen in the classic system held data which is now found on about a dozen different screens
Mark
International Trade and Development, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
My Just Payroll Services Cintra experience
I had great help and support from my team at Cintra. Very pro active and quick to reply, and great at taking away my unease at being new to the UK payroll business. The team was patient with my questions and very knowledgeable, and the software easy to use. I would highly recommend using Cintra.
PROSPersonal contact with dedicated team support. Always follow up to any question and dealing with a team who cares.
CONSCintra could improve the availability and timing of their ISO/SOX reporting!
STEVE
Non-Profit Organization Management, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Online Payroll Provider
We are pleased with the service overall and happy with the efficiency of the data entry process and reporting. We also have operations in other countries and we would ideally like to be able use Cintra in other countries if the same service was available overseas.
PROSWe like the ease use when entering payroll data every month, and the ability to see changes in real time as data is entered. There is a messaging portal to exchange queries which are answered promptly. Reporting output provides detailed reports, payslips, payroll summaries, pension reports etc in a zip file every month
CONSThere are some aspects of the system which cannot be entered directly into the portals and need to be submitted via an uploaded spreadsheet. The main screen details to showing only 20 records which is frustrating (we would like to see all records as default).
Reasons for switching to Cintra
We used Just Payroll Services which was taken over by Cintra mid-contract and hence it was logical to remain as a client
Debby
Civil Engineering, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Integrated Cintra IQ
Cintra are a great family who do their best to make sure you can run your payrolls, pay your people and do all the statutory stuff!
PROSThe integrated payroll and HR systems - so we only had to input once! Reporting is great - totally configurable Brilliant Gender Pay Reporting feature On-line payslips
CONSThe training side isn't as detailed as our previous system
Reason for choosing Cintra
We already had the payroll option, loved the people (great service) and it was cost effective
Reasons for switching to Cintra
Wanted an integrated system without a heavy price tag
Shaun
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
A reliable and integral piece of our employee experience infrastructure
Positive, Cintra certainly provides a more personal and attentive service when compared to other market leaders such as ADT. The clear continued development of the Cintra cloud software shows that the software and company isn't stagnant in its approach and with a strong knowledgeable service team behind them Cintra continues to play an important and reliable role in our business
PROSCintra does not unnecessarily over complicate its interface and controls, the system is laid out in a logical minimalistic way that does not require a great deal of internal training to use. The messaging system is a useful tool to have all important payroll correspondence handily stored away from your busy email inbox and you can guarantee a fast response from the service team who are attentive and knowledgeable.
CONSMy only gripe with Cintra is the lack of access to create custom reports - with the stand alone payroll software I have used previously one of the biggest advantages was the speed in which you could create and run custom reports to display precisely the information you require. Whilst we do receive this information from Cintra there is always the additional step of manipulating the data in excel to only display the pertinent information
Tracy
Mechanical or Industrial Engineering, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Cintra Cloud - A simplified payroll solution
Cintra Cloud is an easy to use and intuitive tool. The software is continually being updated and new features added to further enhance the platform. We currently have no requirements for integration into other applications but we are looking into rolling out a new T&A system that can easily be integrated into the Cloud to reduce the need for manual interventions.
CONSWe are not currently missing any features on Cintra Cloud versus our previous system and we are currently in the process of migrating another of our UK businesses onto the platform which is being fully supported by the Cintra Implementation Team with regular progress updates.
Reasons for switching to Cintra
Trace Payroll had been acquired by Cintra and we did not have an option but to be migrated across to the Cloud software in September 2021. This was a pretty seamless transaction and the Software offered by Cintra was far superior to the software used by Trace Payroll.
Karen
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Payroll feedback
Once we made the change to Cintra they promised to hold our hands until we were ready to let go....they honored their promise and at such a daunting time we continued to pay staff accurately and on time! [SENSITIVE CONTENT]on the support desk has played a huge part in helping us to achieve the above.
PROSIt is an integrated system for both HR and Payroll. Date driven therefore calculates back dated payments. The support team is always on hand and the knowledge and expertise [SENSITIVE CONTENT]holds are invaluable.
CONSPenions and reporting as the system does not report on notional pay therefore need for excel intervention. Again with pensions manual intervention required when on reduced pay to fix the band.
Reasons for switching to Cintra
Became a Multi Academy Trust and needed an integrated system due to the current systems being stand-alone therefore the input was double.
Julie
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Cintra iQ - great support, great product
Always great support, very friendly team members, no query is ever unimportant , emails are answered promptly
PROSThe product is easy to use , there are many functions not being used by this organization which could be beneficial - but that is outside of my remit. All of the standard payroll functions are straightforward to use.
CONSThe reporting function isn't very user friendly - there are too many different fields to choose from and without being an expert at designing reports it can be a big task to do these. I end up running the report and then manually manipulating the data to get the exact result I require...
Holly
Retail, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
GANT Review
Good experience but sometimes it feels there is a lack of willingness to help on occasions and we incur a lot of extra charges that we previously hadn't with our last payroll provider.
PROSThe development team are very supportive and consistently provide regular updates that in turn support the submission of our payroll. I like the payroll calculation button the most, we are waiting for this to be launched.
CONSOnly HR receive edit reports, our store managers process payroll but do not receive a report to check. The messaging system can be difficult to track.
Reasons for switching to Cintra
We were told we had to
Maureen
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
cintra IQ
Integration was allowed to be phased in which was really good as it allowed the users to be familiar with the product before moving on to the next stage with confidence
PROSEase if use both for the employee and employer
CONSI think the reporting function could be a lot easier
Jaz
Aviation & Aerospace, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Cintra Implementation
A very professional and friendly team and pain free experience from start to end. Would highly recommend Cintra.
PROSVery easy to navigate. Access to current and past data is available easily. The messaging service is a great way to communicate securing and also keeps track of all messages.
CONSWould have preferred if Cintra could have taken over all the pension file updates through to uploading the file to the provider but there was quite a bit of tweaking involved.
Reasons for switching to Cintra
Our previous payroll provider were no longer carrying out this service.
Karen
Logistics and Supply Chain, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent product & Service
Easy to use product, great having the same personal contact each month to process payroll and extremely helpful with any questions, queries. Reports are done quickly each month and any changes, updates with the system are explained thoroughly.
PROSVery user friendly and training is given if changes are made to the system.
CONSIntegration was quite straightforward, being able to view 'old' reports is the only con.
Vlad
Oil & Energy, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Equus Petroleum
Very satisfied with the current service.
PROSEasy to use and efficient platform to administer our payroll.
CONSThere was no personal contact up to just recently and It's definitely good that Cintra started doing regular feedback calls where I can speak to Cintra representative rather than interacting virtually.
Shamima
Staffing and Recruiting, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Highly recommend
Easy to use and very straightforward portal. The team is very prompt when it comes to replying to queries and extremely helpful.
CONSImplementation. I think it was time-consuming to initially set it up.