--- title: "Cintra Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cintra. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cintra is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/cintra-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Cintra](https://www.softwareadvice.com/hr/cintra-profile/) / Cintra Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/cintra-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/cintra-profile/alternatives/) # Cintra User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 17 reviews (68%) - 4 stars: 8 reviews (32%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Cintra does not unnecessarily over complicate its interface and controls, the system is laid out in a logical minimalistic way that does not require a great deal of internal training to use. - Very user friendly and training is given if changes are made to the system. - Integration was allowed to be phased in which was really good as it allowed the users to be familiar with the product before moving on to the next stage with confidence ### Most mentioned cons - It can be a bit difficult to add or change an employees pay rate. ## Cintra customer reviews Showing reviews 1-25 of 25 (page 1). ### Cintra Payroll - Overall rating: 5/5 - Reviewer: Alistair W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We see Cintra as Professional, value for money, and as a trusted partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The initial implementation process was well managed by Cintra and all (tight) deadlines were met. We aren't Payroll experts and now have a couple of Cintra employees who know us, our business and our people and so there is good understanding of what we need and when. We now feel comfortable in asking for help and flagging issues and the responses we get are more helpful. Turnaround times have definitely improved from submitting payroll requests to getting them ready to approve - we're down to just over a day now which helps us manage workflows our side. The system works ! We never express our gratitude that it is nice to have a system where folk are paid efficiently using BACS, on time, where folk can access their own portals etc - we get hardly any complaints about the Cintra "infrastructure" and so we end up taking it for granted when we shouldn't. So thank you for providing your service. #### Cons We'd like the Cintra processors to have a sanity check on some of the calculations as some overtime calculations are clearly wrong (usually our fault!) but would be good to have someone point out our issues. #### Reasons for switching to Cintra The in-house administrator resigned and we didn't want to replace them as payroll wasn't a full time role for us. --- ### Excellent software with great support - Overall rating: 5/5 - Reviewer: Abigail T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Cintra is very positive. The implementation process was very thorough. The software is excellent and the support on the software is very helpful. We also have our payroll outsourced and the processing team is brilliant, very helpful, knowledgeable and always meets expectations. I would recommend Cintra highly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to navigate and use, the support for the software is also excellent. The implementation process was very thorough and well managed. #### Cons The only improvement I can think of at the moment is a new starter wizard, that takes you through all windows in personnel and employment records in one go. Currently the new starter wizard on the Cintra Cloud does some but not all, so you need to then go in to Cintra and complete the rest of the information required. #### Reasons for choosing Cintra Recommendation by another company in the same industry built confidence of delivery, which was met. #### Reasons for switching to Cintra For an integrated HR and payroll software and to outsource payroll processing. --- ### Cintra review - Overall rating: 4/5 - Reviewer: Chris T. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cintra have always been knows as a 'can do' company. Support slipped and long term customers could really notice the difference. Cintra recognised this and performance improved. The team are very friendly and continue to provide the best support they can. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I've been a Cintra client for over 20 years. It was in place when I joined Hiscox and haven't had a reason to change the system. We upgraded from the classic Cintra system to Cintra IQ just before the original lockdown in February 2020. #### Cons Yes, the personal details screen in the classic system held data which is now found on about a dozen different screens --- ### Why have you waited - Overall rating: 4/5 - Reviewer: Jon M. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cintra are responsive, they will always try their very best to support you or the whole organisation in making the system work for you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is just so useable, you build the system so the data is in the way in which you want it! Anything in the system is reportable and you can design them yourself! there really is nothing like it on the market! #### Cons Nothing, the software for me is exactly what I need, the great thing is it is always developing #### Reasons for choosing Cintra The offer of support! the fact people would always be there for you, it wasn't buy the product, go through a build and that's it we are done! they have continued to work with us #### Reasons for switching to Cintra I had used Cintra in a previous organisation --- ### Integrated Cintra IQ - Overall rating: 5/5 - Reviewer: Debby W. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cintra are a great family who do their best to make sure you can run your payrolls, pay your people and do all the statutory stuff! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The integrated payroll and HR systems - so we only had to input once! Reporting is great - totally configurable Brilliant Gender Pay Reporting feature On-line payslips #### Cons The training side isn't as detailed as our previous system #### Reasons for choosing Cintra We already had the payroll option, loved the people (great service) and it was cost effective #### Reasons for switching to Cintra Wanted an integrated system without a heavy price tag --- ### Service & Software - Overall rating: 5/5 - Reviewer: Bev L. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we find Cintra provides a good, reliable service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cintra staff are friendly and approachable. The software is good and serves us well in an education environment. #### Cons We have had some team changes and it can take a while for the new person to get to grips with our requirements. --- ### Review of Cintra - Overall rating: 4/5 - Reviewer: Debbie G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How easy the process it is to approve payroll, now that they have a button to press instead of messaging. #### Cons It can be a bit difficult to add or change an employees pay rate. --- ### Cintra Review - Overall rating: 4/5 - Reviewer: Margarida T. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good. easy program to use and navigate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Employee hub-really easy friendly and easy to navigate #### Cons We need the unpaid hours to be added in the system as we do not have this function yet. --- ### Another year with Cintra - Overall rating: 5/5 - Reviewer: Janette N. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very user friendly and provides all the information needed to run an effective payroll #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support and functionality and always coming up with more ideas to make the platform even better #### Cons I can't think of anything that I don't particularly like at all --- ### Cintra Payroll - Overall rating: 5/5 - Reviewer: Joanna K. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Cintra for payroll and are very pleased with the service. The platform is good and we work well together. Recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly platform, professional staff, excellent customer service. #### Cons can incorporate more features to become even better #### Reasons for switching to Cintra previous provider acquisition from Cintra --- ### A reliable and integral piece of our employee experience infrastructure - Overall rating: 5/5 - Reviewer: Shaun J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive, Cintra certainly provides a more personal and attentive service when compared to other market leaders such as ADT. The clear continued development of the Cintra cloud software shows that the software and company isn't stagnant in its approach and with a strong knowledgeable service team behind them Cintra continues to play an important and reliable role in our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cintra does not unnecessarily over complicate its interface and controls, the system is laid out in a logical minimalistic way that does not require a great deal of internal training to use. The messaging system is a useful tool to have all important payroll correspondence handily stored away from your busy email inbox and you can guarantee a fast response from the service team who are attentive and knowledgeable. #### Cons My only gripe with Cintra is the lack of access to create custom reports - with the stand alone payroll software I have used previously one of the biggest advantages was the speed in which you could create and run custom reports to display precisely the information you require. Whilst we do receive this information from Cintra there is always the additional step of manipulating the data in excel to only display the pertinent information --- ### Cintra Cloud - A simplified payroll solution - Overall rating: 4/5 - Reviewer: Tracy R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cintra Cloud is an easy to use and intuitive tool. The software is continually being updated and new features added to further enhance the platform. We currently have no requirements for integration into other applications but we are looking into rolling out a new T&A system that can easily be integrated into the Cloud to reduce the need for manual interventions. #### Cons We are not currently missing any features on Cintra Cloud versus our previous system and we are currently in the process of migrating another of our UK businesses onto the platform which is being fully supported by the Cintra Implementation Team with regular progress updates. #### Reasons for switching to Cintra Trace Payroll had been acquired by Cintra and we did not have an option but to be migrated across to the Cloud software in September 2021. This was a pretty seamless transaction and the Software offered by Cintra was far superior to the software used by Trace Payroll. --- ### Online Payroll Provider - Overall rating: 5/5 - Reviewer: STEVE T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are pleased with the service overall and happy with the efficiency of the data entry process and reporting. We also have operations in other countries and we would ideally like to be able use Cintra in other countries if the same service was available overseas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the ease use when entering payroll data every month, and the ability to see changes in real time as data is entered. There is a messaging portal to exchange queries which are answered promptly. Reporting output provides detailed reports, payslips, payroll summaries, pension reports etc in a zip file every month #### Cons There are some aspects of the system which cannot be entered directly into the portals and need to be submitted via an uploaded spreadsheet. The main screen details to showing only 20 records which is frustrating (we would like to see all records as default). #### Reasons for switching to Cintra We used Just Payroll Services which was taken over by Cintra mid-contract and hence it was logical to remain as a client --- ### Cintra iQ - great support, great product - Overall rating: 5/5 - Reviewer: Julie G. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Always great support, very friendly team members, no query is ever unimportant , emails are answered promptly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is easy to use , there are many functions not being used by this organization which could be beneficial - but that is outside of my remit. All of the standard payroll functions are straightforward to use. #### Cons The reporting function isn't very user friendly - there are too many different fields to choose from and without being an expert at designing reports it can be a big task to do these. I end up running the report and then manually manipulating the data to get the exact result I require... --- ### Payroll feedback - Overall rating: 5/5 - Reviewer: Karen B. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once we made the change to Cintra they promised to hold our hands until we were ready to let go....they honored their promise and at such a daunting time we continued to pay staff accurately and on time! [SENSITIVE CONTENT]on the support desk has played a huge part in helping us to achieve the above. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an integrated system for both HR and Payroll. Date driven therefore calculates back dated payments. The support team is always on hand and the knowledge and expertise [SENSITIVE CONTENT]holds are invaluable. #### Cons Penions and reporting as the system does not report on notional pay therefore need for excel intervention. Again with pensions manual intervention required when on reduced pay to fix the band. #### Reasons for switching to Cintra Became a Multi Academy Trust and needed an integrated system due to the current systems being stand-alone therefore the input was double. --- ### With Cintra you always have a good day - Overall rating: 5/5 - Reviewer: EILEEN F. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have 3 different payrolls to manage I don't get stressed because I know Cintra are their for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros they are very professional & supportive nothing is to much to ask #### Cons I am in Birmingham and they are situated at Newcastle Upon Tyne #### Reasons for switching to Cintra I am not sure I think they where taken over --- ### Great system and outsourced team - Overall rating: 5/5 - Reviewer: Sophie M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Very positive. The Cintra Cloud system is great, and we have an outsourced payroll team who handles everything for us. All I have to do is input any changes on my side (joiners, leavers, pay etc.), and our dedicated team ensures that everything is processed correctly and in accordance with regulatory guidelines. Another aspect I appreciate is that the development team are always looking for ways to improve the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Cintra Cloud system is extremely easy to understand and navigate. Inputting payroll changes on my side, with the system doing the necessary recalculations and always being up-to-date, is a game changer! #### Cons There are no particular cons that come to mind. --- ### Cintra Implementation - Overall rating: 5/5 - Reviewer: Jaz U. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A very professional and friendly team and pain free experience from start to end. Would highly recommend Cintra. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to navigate. Access to current and past data is available easily. The messaging service is a great way to communicate securing and also keeps track of all messages. #### Cons Would have preferred if Cintra could have taken over all the pension file updates through to uploading the file to the provider but there was quite a bit of tweaking involved. #### Reasons for switching to Cintra Our previous payroll provider were no longer carrying out this service. --- ### cintra IQ - Overall rating: 4/5 - Reviewer: Maureen C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Integration was allowed to be phased in which was really good as it allowed the users to be familiar with the product before moving on to the next stage with confidence #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease if use both for the employee and employer #### Cons I think the reporting function could be a lot easier --- ### GANT Review - Overall rating: 4/5 - Reviewer: Holly G. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience but sometimes it feels there is a lack of willingness to help on occasions and we incur a lot of extra charges that we previously hadn't with our last payroll provider. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The development team are very supportive and consistently provide regular updates that in turn support the submission of our payroll. I like the payroll calculation button the most, we are waiting for this to be launched. #### Cons Only HR receive edit reports, our store managers process payroll but do not receive a report to check. The messaging system can be difficult to track. #### Reasons for switching to Cintra We were told we had to --- ### My Just Payroll Services Cintra experience - Overall rating: 4/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had great help and support from my team at Cintra. Very pro active and quick to reply, and great at taking away my unease at being new to the UK payroll business. The team was patient with my questions and very knowledgeable, and the software easy to use. I would highly recommend using Cintra. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Personal contact with dedicated team support. Always follow up to any question and dealing with a team who cares. #### Cons Cintra could improve the availability and timing of their ISO/SOX reporting! --- ### Great people and payroll service - Overall rating: 5/5 - Reviewer: Natalie M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Great communication and happy with the service I receive from the team that supports me. Thank you #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpful and friendly team. Easy to communicate with and they go the extra mile to resolve any issues. #### Cons The initial transaction last year was a bit problematic, but it's now all sorted and very happy with the support I receive from the team --- ### Excellent product & Service - Overall rating: 5/5 - Reviewer: Karen M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use product, great having the same personal contact each month to process payroll and extremely helpful with any questions, queries. Reports are done quickly each month and any changes, updates with the system are explained thoroughly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and training is given if changes are made to the system. #### Cons Integration was quite straightforward, being able to view 'old' reports is the only con. --- ### Equus Petroleum - Overall rating: 5/5 - Reviewer: Vlad R. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied with the current service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and efficient platform to administer our payroll. #### Cons There was no personal contact up to just recently and It's definitely good that Cintra started doing regular feedback calls where I can speak to Cintra representative rather than interacting virtually. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Shamima B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and very straightforward portal. The team is very prompt when it comes to replying to queries and extremely helpful. #### Cons Implementation. I think it was time-consuming to initially set it up. --- Cintra Reviews, Pros and Cons - 2026 Software Advice