The whole of the company uses Citrus regularly whether to request holidays, signal time out of the office or claim expenses. We use the system to handle a host of other situations, whether it's maternity leave; time off in lieu; salary changes; goal setting or running appraisals. The ready-made HR policies have proved especially helpful for us as a small business - before using Citrus, we had a mix of documents, with a number of gaps and out of date information. Having a complete set of legally compliant documents which can be adapted to fit our needs is an important, reassuring benefit. Finally, Citrus provides excellent support from HR professionals for those occasions where we need advice regarding more serious issues.

We've fed these ideas through to the Citrus team and they have responded well to changes being made to the system.

Prior to using CitrusHR, we outsourced our HR and payroll function under a SLA. Although this worked well, we were given 3 months notice as it came up for renewal. With their assistance, we considered a number of different options including Citrus HR. The information provided was much more about how the system worked and what it could do for us, and much less about selling us a product - the pricing structure was also very clear. CitrusHR took time to consider what we were saying we needed, and supported us to transition to the system. Our [sensitive content hidden] uses it to link to Xero for payroll and to confirm deductions and adjustments linked to SSP, pensions contributions etc. Staff have adapted to the AL booking system, and the process for managing and monitoring other leave (sick leave; parental leave etc) is simple. Advice needed for specific matters arising - issuing contracts, managing flexible work requests etc is provided quickly and with recommended pro-forma letters and contracts provided. Updated advice regarding the impact of lockdown and the need to follow government advice regarding Covid etc were particularly helpful during the prolonged impact of the pandemic. The recommended HR policies and procedures are clear and can be easily adapted to specific situations. Managers have found it easy to access additional advice as required for more complex HR matters arising - call backs from HR advisors are achieved quickly.

Easy to use; holds staff records securely with easy updating systems; adds alerts to renewals of training and other certificates (e.g. DBS checks); calculates AL entitlement for individuals and provides restricted access for different Managers and staff members (e.g. staff can add their training record, but cannot adjust their AL record without managers authorisation); facility to add volunteer details - important for us as a charity which needs to store confidential information including DBS and reference checks.

I cannot think of any. The system feels secure. The transition to the system from physical files was a time consuming exercise, but it needed to be to ensure accuracy of information transferred.

The support team are very friendly and try their best to help but unfortunately the 'system' does not allow such basic changes to be made, meaning the support team are not necessarily able to help with such requests.

Citrus HR are unable to amend the system, when requested by their client but sell the product as 'we can make the system suit your organisation and change settings accordingly' This is NOT TRUE! Unfortunitly due to this fact I have to keep other files and records on my computer, meaning all our HR files and documents are not all in one place, which is why I signed up in the first place.

Easy to use and a life-saver in tricky situations.

Very helpful advisers who will support you step by step in tricky situations. They are proactive and will offer to send you templates without you asking.

The search function. You might not find what you are looking for but a quick email to the help desk and you will receive a step by step guide on how to do things in the software.

Very positive.

I like the response support from the team. I also like the use of plain English and real world application to policies.

Think there should be a search facility on the policy / procedure handbook interface. Think the calendar could me more nuanced, so that a person being off sick, etc. can't be openly viewed by the whole team.