citrusHR Software

4.62 / 5 (21)

About citrusHR


citrusHR provides smart, simple and cost-effective online HR software to UK businesses. Whether you've lost the plot over expenses, or you're having a headache over holidays, the easy to use, comprehensive self-service can save you time and stress on every aspect of your day to day HR admin. 

The secure online HR platform keeps your employee data safe, makes compliance with GDPR more straightforward, and drastically simplifies time-consuming HR tasks such as holiday, absence and time management, payroll/expenses and staff onboarding/development.

With simple employee pricing, no set up fees and a rolling monthly contract, citrusHR is the refreshingly simple way to manage your HR admin.



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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of citrusHR

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(5)

3 stars

(0)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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February 2018

Andy from Thrivable Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Integral to how we run our small company's HR - easy to use, saving significant time and money

Pros

The whole of the company uses Citrus regularly whether to request holidays, signal time out of the office or claim expenses. We use the system to handle a host of other situations, whether it's maternity leave; time off in lieu; salary changes; goal setting or running appraisals.

The ready-made HR policies have proved especially helpful for us as a small business - before using Citrus, we had a mix of documents, with a number of gaps and out of date information. Having a complete set of legally compliant documents which can be adapted to fit our needs is an important, reassuring benefit.

Finally, Citrus provides excellent support from HR professionals for those occasions where we need advice regarding more serious issues.

Cons

We've fed these ideas through to the Citrus team and they have responded well to changes being made to the system.

February 2018

Sheena from Bath Tourism

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Easy to use and support staff were fantastic at setting company up and very patient with my queries.

Have already recommended Citrus to other potential users and two have ordered as far as I know!

Pros

Easy to use system and company staff records are kept up to date. Citrus excellent at keeping us informed of legislation changes and implementing where required. All support staff are very helpful when you phone with a query and quickly sort things out. HR advice very professional and easy to access consultants if required.

Cons

The system does not print out a summary sheet of all staff and does not print summary sheet for holiday leave being requested - this could of course be me and I have not found it yet!!! Will ask

March 2018

Dominic from Hadlow Edwards Wealth Management Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

A great team who are very responsive and easy to work with

One home for all HR matters

Pros

The software is in a very easy to read format, well laid out with each part easy to access. The ability to switch between team members to update records and save documents is simple and user friendly. The team find it an extremely useful and visible tool to use to record all contract and HR matters

Cons

Because the system is so comprehensive it is not always apparent what documents are contained on it. Some of the more detailed HR documents are generic and to bespoke these to a company approach is time consuming

April 2018

Sarah from Survive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Easy package to use, with good features

Pros

Easy to use. Easy to train others on how to use the software. Covers a lot of the functions we used to use with paper records

Cons

You do have to monitor if annual leave allowances are correct. Sometimes there can be a glitch in the system and incorrect balances are shown. Citrus HR are able to access the system and correct these however.

February 2018

Nicola from Temperature Technology Solution

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Overall the experience has been good, the software does what we need it to.

Pros

Being able to record holidays and absences online has been really beneficial. It has saved me countless hours spent on spreadsheets.

Cons

We did like to see some improvements in the reports feature. I would like to see a universal report that has all the information you need in one place.

March 2018

Michelle from fibodo

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

From the initial sales call to the HR support & Getting the system set up, Citrus have been amazing

Pros

I love the ease of use, it's so simple to navigate around. The visual aspect is great, it's very inviting and the whole team like using it. Being able to see the weekly/monthly calendar view with icons is so handy. Being able to record assets is a great feature so we don't have to do this elsewhere. Breadth of policies is also a plus point for a small business like ours,it's saved us so much time having these available.

Cons

I'd like some online checklist features for new starters that I can use dynamically. Other than that there's nothing I can think of that is missing.

April 2018

Natalie from Bath Tourism

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

A good small office package

Ease of finding out holiday info at the touch of a button

Pros

Everything is in one place on the system - HR, Health & Safety, contract and personal info, holidays and sickness details etc.

Cons

It is only as good as the info that is entered into it! I have come on board to find it not up to date and the holidays not auto-forwarded and this is creating a lot of work. I am sure once it is all up to date, it will be a useful tool.

May 2018

Natalie from Lordship Windows Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

User-friendly software which reduces paperwork

Pros

The software has some great features. It is easy to navigate and keeps us organized.
Employee files are easy to view and keep up to date.
Staff handbook under the documents tab is a good feature. It's great to be able to store all our documents and policies in one place.

Cons

A to-do list/set your own reminders feature would be useful for the business owner, senior administrators and managers.

February 2018

Shirley from Quality Assured Industrial Services Limited

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Logging in is easy, and I have not had a bad experience so far. The citrusHR software makes handling

Pros

Being able to upload Documents to an Employee's profile is great, I also like the time tracking feature.

Cons

The layout of certain features isn't what I would choose, documents layout when uploaded does not appear how i would like it to.

February 2018

Savvina from Africa Merchant Capital Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

A pleasure to work with

Pros

Straight forward and easy to set up and maintain. Customer service is outstanding most specifically from Ike and Jade, their prompt responses and action to all of our queries.

Cons

There is a minor glitch within the contract template feature but Ike was very quick to report to the technical team and they are currently fixing it.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

A fantastic support to our business, excellent support provided by the Citrus team.

Easy access to our companies employee info and company documents and legal policies all in one place.

Pros

Great to have a portal that is so easily accessible which holds so much of or business information which we use daily.

Cons

On one occasions some requested changes have taken some time, which I was advised was due to an issue with the software.

February 2018

Kristina from DigitalGrads

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Fab HR Software for my small business

Massive time saving and admin help.

Pros

It's exceptionally easy to use, and whilst I'm not yet using all the features as I'm very small (only 3 employees so far), I am happy that it does all the things we will need it to do in the future. It also handily syncs to Xero so I can record my expense claims really easily.

April 2018