Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Visually looks great. Easy to use. Simple to show staff and staff like it. Great features. Helpful support staff. "
"The simplicity of the software and the value for money. I also like the amount of features within the system."
"Everything is in one place on the system - HR, Health & Safety, contract and personal info, holidays and sickness details etc."
Cons
"Teething issues, although the level of customer support which I have received has been of a high level."
"Somethings are still in development and a few teething problems. There are a few items that need to be tweaked to make them work how we'd like them to. "
"A to-do list/set your own reminders feature would be useful for the business owner, senior administrators and managers. "
citrusHR Reviews
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February 2018

Andy from Thrivable Ltd
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Integral to how we run our small company's HR - easy to use, saving significant time and money
Pros
The whole of the company uses Citrus regularly whether to request holidays, signal time out of the office or claim expenses. We use the system to handle a host of other situations, whether it's maternity leave; time off in lieu; salary changes; goal setting or running appraisals. The ready-made HR policies have proved especially helpful for us as a small business - before using Citrus, we had a mix of documents, with a number of gaps and out of date information. Having a complete set of legally compliant documents which can be adapted to fit our needs is an important, reassuring benefit. Finally, Citrus provides excellent support from HR professionals for those occasions where we need advice regarding more serious issues.
Cons
We've fed these ideas through to the Citrus team and they have responded well to changes being made to the system.
February 2018
Sheena from Bath Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
Easy to use and support staff were fantastic at setting company up and very patient with my queries.
Have already recommended Citrus to other potential users and two have ordered as far as I know!
Pros
Easy to use system and company staff records are kept up to date. Citrus excellent at keeping us informed of legislation changes and implementing where required. All support staff are very helpful when you phone with a query and quickly sort things out. HR advice very professional and easy to access consultants if required.
Cons
The system does not print out a summary sheet of all staff and does not print summary sheet for holiday leave being requested - this could of course be me and I have not found it yet!!! Will ask
February 2018
Jamie-lee from agency2
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
February 2018
Difficult and challenging
Pros
The support team are very friendly and try their best to help but unfortunately the 'system' does not allow such basic changes to be made, meaning the support team are not necessarily able to help with such requests.
Cons
Citrus HR are unable to amend the system, when requested by their client but sell the product as 'we can make the system suit your organisation and change settings accordingly' This is NOT TRUE! Unfortunitly due to this fact I have to keep other files and records on my computer, meaning all our HR files and documents are not all in one place, which is why I signed up in the first place.
March 2018
Dominic from Hadlow Edwards Wealth Management Ltd
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
A great team who are very responsive and easy to work with
One home for all HR matters
Pros
The software is in a very easy to read format, well laid out with each part easy to access. The ability to switch between team members to update records and save documents is simple and user friendly. The team find it an extremely useful and visible tool to use to record all contract and HR matters
Cons
Because the system is so comprehensive it is not always apparent what documents are contained on it. Some of the more detailed HR documents are generic and to bespoke these to a company approach is time consuming
April 2018
Sarah from Survive
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Easy package to use, with good features
Pros
Easy to use. Easy to train others on how to use the software. Covers a lot of the functions we used to use with paper records
Cons
You do have to monitor if annual leave allowances are correct. Sometimes there can be a glitch in the system and incorrect balances are shown. Citrus HR are able to access the system and correct these however.
February 2018
Nicola from Temperature Technology Solution
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
Overall the experience has been good, the software does what we need it to.
Pros
Being able to record holidays and absences online has been really beneficial. It has saved me countless hours spent on spreadsheets.
Cons
We did like to see some improvements in the reports feature. I would like to see a universal report that has all the information you need in one place.
March 2018

Michelle from fibodo
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
From the initial sales call to the HR support & Getting the system set up, Citrus have been amazing
Pros
I love the ease of use, it's so simple to navigate around. The visual aspect is great, it's very inviting and the whole team like using it. Being able to see the weekly/monthly calendar view with icons is so handy. Being able to record assets is a great feature so we don't have to do this elsewhere. Breadth of policies is also a plus point for a small business like ours,it's saved us so much time having these available.
Cons
I'd like some online checklist features for new starters that I can use dynamically. Other than that there's nothing I can think of that is missing.
May 2018
Natalie from Lordship Windows Ltd
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2018
User-friendly software which reduces paperwork
Pros
The software has some great features. It is easy to navigate and keeps us organized. Employee files are easy to view and keep up to date. Staff handbook under the documents tab is a good feature. It's great to be able to store all our documents and policies in one place.
Cons
A to-do list/set your own reminders feature would be useful for the business owner, senior administrators and managers.
February 2018
Savvina from Africa Merchant Capital Ltd
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
A pleasure to work with
Pros
Straight forward and easy to set up and maintain. Customer service is outstanding most specifically from Ike and Jade, their prompt responses and action to all of our queries.
Cons
There is a minor glitch within the contract template feature but Ike was very quick to report to the technical team and they are currently fixing it.
April 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
A fantastic support to our business, excellent support provided by the Citrus team.
Easy access to our companies employee info and company documents and legal policies all in one place.
Pros
Great to have a portal that is so easily accessible which holds so much of or business information which we use daily.
Cons
On one occasions some requested changes have taken some time, which I was advised was due to an issue with the software.
April 2018
Natalie from Bath Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2018
A good small office package
Ease of finding out holiday info at the touch of a button
Pros
Everything is in one place on the system - HR, Health & Safety, contract and personal info, holidays and sickness details etc.
Cons
It is only as good as the info that is entered into it! I have come on board to find it not up to date and the holidays not auto-forwarded and this is creating a lot of work. I am sure once it is all up to date, it will be a useful tool.
February 2018
Shirley from Quality Assured Industrial Services Limited
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
Logging in is easy, and I have not had a bad experience so far. The citrusHR software makes handling
Pros
Being able to upload Documents to an Employee's profile is great, I also like the time tracking feature.
Cons
The layout of certain features isn't what I would choose, documents layout when uploaded does not appear how i would like it to.
February 2018
Kristina from DigitalGrads
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Fab HR Software for my small business
Massive time saving and admin help.
Pros
It's exceptionally easy to use, and whilst I'm not yet using all the features as I'm very small (only 3 employees so far), I am happy that it does all the things we will need it to do in the future. It also handily syncs to Xero so I can record my expense claims really easily.
April 2018
Suzanne from SI Network
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Very comprehensive and easy to use HR system for UK businesses
Pros
Includes HR support and full suite of HR policies. It has a clear user interface which is easy for staff to use. Helpful technical support.
Cons
I can't really find a fault with the software at this stage. CitrusHR staff have been very patient in helping us whilst we sort out existing contracts.
February 2018
Hayley from Zuidam
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Easy to use, everything i wanted was on there, we have 15 employee and they all log in .
Pros
Main advantage is allowing employees to see how much holiday they have and book it themselves, we used outlook in the past and it was a bit tedious in managing holidays.
Cons
I was not sure how to work out alternate Saturday shifts for our Drivers who work one in five Saturdays.
February 2018
Roy from SustainIt
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2018
We are in the process of imlementing citrusHR and have found them to be extremely helpful
Pros
The software is intuitive and easy to use. The staff have engaged with it quickly and really enjoy using it. It is saving everyone lots of time.
Cons
It would be great if the team had a clear implementation plan to help roll out some of the additional (non-core) functionality.
February 2018
Ann from Leading Solvent Supplies Ltd
Company Size: 11-50 employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
We find the system very user friendly and easy to navigate around.
Ease of use and manage all employees. We have several members who are older and have said they don't like the idea of a purely online service but unfortunately that's the future.
Pros
User friendly, visually easy to follow. Easy to navigate around and explain to other members of staff how to access and use.
March 2018
Amy from Farnell Clarke
Company Size: 11-50 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2018
Simple, easy to use software
Pros
Visually looks great. Easy to use. Simple to show staff and staff like it. Great features. Helpful support staff.
Cons
Somethings are still in development and a few teething problems. There are a few items that need to be tweaked to make them work how we'd like them to.
April 2018
Hazel from ACL Domestic Appliance Repairs Ltd
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2018
user friendly
Pros
easy to learn to use, the dash board is easy to manage and view, and like how you can find and read if any extra advise is required, calendar tab is a goof tool also
Cons
none. as advised on the above user friendly - and if I was unsure I can always rings the help line or email and they respond promptly
April 2018
Kelly from Professional Insurance Agents Ltd
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
April 2018
This software will really assist our HR processes and I am pleased with the features and quality.
Pros
The simplicity of the software and the value for money. I also like the amount of features within the system.
Cons
Teething issues, although the level of customer support which I have received has been of a high level.
April 2018

Nour from Spotless
Company Size: 11-50 employees
Industry: Design
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Everyone is helpful at CitrusHR however, I would prefer if we had a dedicated account Manager
Pros
It is easy to navigate through and there are a lot of useful information on there that can be accessed.