citrusHR
About citrusHR
citrusHR Pricing
£3 per employee per month Minimum £25 per month subscription Rolling monthly contract, cancel any time.
Starting price:
£3.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for citrusHR
1 - 5 of 28 Reviews
Andy
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Integral to how we run our small company's HR - easy to use, saving significant time and money
The whole of the company uses Citrus regularly whether to request holidays, signal time out of the office or claim expenses. We use the system to handle a host of other situations, whether it's maternity leave; time off in lieu; salary changes; goal setting or running appraisals. The ready-made HR policies have proved especially helpful for us as a small business - before using Citrus, we had a mix of documents, with a number of gaps and out of date information. Having a complete set of legally compliant documents which can be adapted to fit our needs is an important, reassuring benefit. Finally, Citrus provides excellent support from HR professionals for those occasions where we need advice regarding more serious issues.
CONSWe've fed these ideas through to the Citrus team and they have responded well to changes being made to the system.
Anna
Individual & Family Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
An effective system to support this vital function
Prior to using CitrusHR, we outsourced our HR and payroll function under a SLA. Although this worked well, we were given 3 months notice as it came up for renewal. With their assistance, we considered a number of different options including Citrus HR. The information provided was much more about how the system worked and what it could do for us, and much less about selling us a product - the pricing structure was also very clear. CitrusHR took time to consider what we were saying we needed, and supported us to transition to the system. Our [sensitive content hidden] uses it to link to Xero for payroll and to confirm deductions and adjustments linked to SSP, pensions contributions etc. Staff have adapted to the AL booking system, and the process for managing and monitoring other leave (sick leave; parental leave etc) is simple. Advice needed for specific matters arising - issuing contracts, managing flexible work requests etc is provided quickly and with recommended pro-forma letters and contracts provided. Updated advice regarding the impact of lockdown and the need to follow government advice regarding Covid etc were particularly helpful during the prolonged impact of the pandemic. The recommended HR policies and procedures are clear and can be easily adapted to specific situations. Managers have found it easy to access additional advice as required for more complex HR matters arising - call backs from HR advisors are achieved quickly.
PROSEasy to use; holds staff records securely with easy updating systems; adds alerts to renewals of training and other certificates (e.g. DBS checks); calculates AL entitlement for individuals and provides restricted access for different Managers and staff members (e.g. staff can add their training record, but cannot adjust their AL record without managers authorisation); facility to add volunteer details - important for us as a charity which needs to store confidential information including DBS and reference checks.
CONSI cannot think of any. The system feels secure. The transition to the system from physical files was a time consuming exercise, but it needed to be to ensure accuracy of information transferred.
Reason for choosing citrusHR
Information provided which fitted with what we had asked for - it was not a sales pitch, and I understood the technical information and work required to project manage the transition of HR physical files to the system.Price.Accessibility of HR advisors to speak to if required - templates and pro-form documents provided.Regular updates regarding employment law changes provided.Checked our existing HR policies to ensure compliance with current Employment law.
Jamie-lee
Marketing and Advertising
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed February 2018
Difficult and challenging
The support team are very friendly and try their best to help but unfortunately the 'system' does not allow such basic changes to be made, meaning the support team are not necessarily able to help with such requests.
CONSCitrus HR are unable to amend the system, when requested by their client but sell the product as 'we can make the system suit your organisation and change settings accordingly' This is NOT TRUE! Unfortunitly due to this fact I have to keep other files and records on my computer, meaning all our HR files and documents are not all in one place, which is why I signed up in the first place.
Helene
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great HR support
Easy to use and a life-saver in tricky situations.
PROSVery helpful advisers who will support you step by step in tricky situations. They are proactive and will offer to send you templates without you asking.
CONSThe search function. You might not find what you are looking for but a quick email to the help desk and you will receive a step by step guide on how to do things in the software.
Reason for choosing citrusHR
See above
Vendor Response
Hi Helene - thank you so much for your lovely feedback. We're so glad that you find the service so beneficial. Thank you for your comments on the search function - we'll pass those over to the team to review. But it's great news that the help desk are so helpful and responsive :-)
Replied June 2023
Kate
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Excellent support on HR advice & guidance
Very positive.
PROSI like the response support from the team. I also like the use of plain English and real world application to policies.
CONSThink there should be a search facility on the policy / procedure handbook interface. Think the calendar could me more nuanced, so that a person being off sick, etc. can't be openly viewed by the whole team.
Reason for choosing citrusHR
Have looked at it since and decided to stay with it.