I did not want to go with a big name company so I contacted Clock on back in March April in preparation for the one touch. I can honestly say they have been great .Easy to deal with honest, direct and nothing has been an issue. I would highly recommend them.

If i have an issue it is a small enough company where I get to talk to a real person who actually cares and is really helpful. Its an easy package to use.

there nothing that I can say that is negative about this package

Moderate experience. Pros equal Cons. improving its spead will definitely makes a whole difference

Reporting system is good also rostering is somehow easy to use

The loading time is sometimes long. As cloud base data it takes ages to load timesheets and clockon people

When challenged about the templates saving the information but not being able to recall or utilise the details, they simply acknowledged that the feature doesn't work. Their response was to send me a link to request cancellation of the product. We have spent $800 on implementation and licensing thus far with nothing to show, my calls to their main number go to voicemail and after 4 messages left over 8 days no one has as yet returned my calls. I requested cancellation over a week ago and I still don't have a confirmation from them that my subscription has been cancelled.

comprehensive and feature-full product, also the sales and implementation team were very responsive

implementation is hit and miss - they are eager to sell you features that don't work eg. templates to reuse so you don't have to re-create rosters from scratch all the time. Unfortunately the information saved in the templates cannot be recalled or reused.

Ease of knowing that all leave, overtime, deductions etc are always correct

The roster making is sometimes a bit tricky

The costing of rosters prior to them being worked provides us with great visibility and allows planning around this to ensure wages stay within acceptable levels of ratio to sales.

it is a one stop solution to ALL payroll matters - from setting and costing rosters, to capturing actual times worked by who, and then easily sorting the payroll calculations and required reporting. All in one place - simple.

The latest updates for STP reporting, do not provide any reports to verify what has been reported and received by the ATO and there is no visibility on the ATO end either. Possibly a design fault at the ATO end, but IF Clock On could provide some reporting from their end, that'd make the whole thing very complete.