All ClockShark Reviews

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Carla

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2022

Well Thought Out Product

User Profile

Jan

Verified reviewer

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Great product, great service!

More accurate time tracking may have saved us money, but the main benefit stems from employees getting sloppier on keeping a hand-written time card. Now I don't have to keep my own record, re-create times, check their math, question their times, or manually input time into Quickbooks.

PROS

Where do I start? It allows us to track our employees' time to the minute, GPS tracking to verify employee times is great, the app is easy for them to use, it integrates with Quickbooks, and the service is above par. I can shoot any question over to them via chat, and they are always prompt, friendly, and helpful in guiding me to a fix. We've used other clock-in systems in the past, but this one is the best we've used.

CONS

Two or three times over the year we've been using the software, the crew has had an app glitch where they haven't been able to clock out or clock back in, but that's only 3 instances out of at least 600 clock-ins. It may have been due to reception/data issues, and they could still put in 'notes' stating when they took lunch or clocked in or out.

Marla

Verified reviewer

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Best App to save Time & maximise profits!!!!

First thing first-Cost, especially when companies allocate budgets for software. This is very affordable and more advanced that the regular apps/machines as the info generated is realistic & accurate especially with the GPS tool & "Geo-Fencing" abilities.

PROS

First of all, the set up and training was super easy!!! I love that it can be used via both web & cell phones. This app tracks employees far beyond time-in and time-out. It also allows you to follow the total hours taken when completing tasks/projects with no hassle. The jobs, tasks and employees were all easily added and the reports are also the best and precise on hours for projects and employees. I am over the top satisfied that we have switched to ClockShark!!!

CONS

So far, ClockShark actually meets our requirements at our company but if I had to pin point any additional wants, I would like further accounting systems to be linked to this one to create more expansive reports. Other than that, this is great for any company!!!

Reasons for switching to ClockShark

My company is finally able to obtain detailed manpower hours and job cost report for each separate job. There is more accuracy of data in a shorter period of time thus maximizing overall profits! The workers are more efficient and punctuality and regularity has been taken more seriously due to the "Geo-fencing" features. Our employees are thrilled that that they get lunch break reminders!! Its the "ease of mind" feeling you get as an employer when dealing with lots of manpower at different projects & contracts.

Toni

Construction, 11-50 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2021

Terrible!

This application just did not work for us. It might work for a small service industry such as an HVAC or Plumbing company that doesn't do Prevailing Wage rates, but even then, the GPS is not reliable. We ran as fast as we could away from this application when our 1 year contract was up.

PROS

The only good thing about the application is the scheduling section. We liked the drag and drop feature for either the employee or the job. Adding additional shifts and/or employees to a job was very easy as well.

CONS

There are so many things we did not like about this application. 1. GPS IS UNRELIABLE! I could sit right at my desk, clock in, and it would show me clocking in 3 miles away. I have a new phone with great Verizon service. The GPS should have been accurate. Unfortunately, this happened to at least one or more employees on a daily basis. 2. No way to track Prevailing Wage. There is no way to set a prevailing wage rate for a job. I would have to manually go into the weekly time report and change and re-add the wages for those jobs. 3. REPORTS - The reports are AWFUL! No way to customize them other than the basic per job or per employee, and date. So many of them were useless, and none of them are accurate for us because of the fluctuation in prevailing wage rates. 4.0 CUSTOMER SERVICE was almost NON-EXSISTANT! After several months of asking for help with the GPS and Reports, we pretty much was ignored because they couldn't help us. I was asked repeatedly to rate them, and kept sending messages about the issues, but didn't get any reply. It took 6 months to get an automated e-mail reply for one of our inquiries.

Vendor Response

Hi Toni, thanks for your feedback and sorry to hear that ClockShark was not a good fit for your company. I've reviewed your account and the history of communications with the support team and your account rep. It seems that there were indeed some features that were particularly important to your company, that we did not have. I understand why this would be frustrating. As the CEO here, I'd like to go on the record though to state that as far as I can tell, nobody on our team failed to reply to you at any point and I do find extensive conversation history where our team worked closely with you to do our best to explain how things work, what the possibilities are, and confirm that we'd pass along your feature requests for consideration by the product team for possible future implementation. We wish we could build every feature every customer wants, we truly do. Unfortunately it's not possible. Regardless, I apologize for anything we did to cause you to feel bad about the experience.

Replied February 2021

Robert

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2023

Nice

PROS

Time tracking and Goe fencing. Nice features

CONS

Converting hours to invoice. Also converting quotes to invoice via mobile devices

Reason for choosing ClockShark

Too complicated for my guys in the field and we're just starting their mobile clocking.

Reasons for switching to ClockShark

Streets would not work at times

Vendor Response

Hi, Robert! Thank you for the review. We'd like to learn more about what issues you're experiencing when using our quotes and invoice feature. Our customer support team may be able to help! Please contact them at hello@clockshark.com.

Replied June 2023

tamer

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

One of the most important tools for your company success

You want to save time and accomplish alot of works and manage your company successfully from A to Z from following up on employessand reports and payroll and over time and work location and working hours then you need clock shark .

PROS

It made me identity the experienced and active workers that accomplish alot of work in ashort time by tracking time and business and there fore you can achieve alot of profit. It made work easier than before when making reports and payrolland additional working hours and thus the owner of any company can manage at successfully

CONS

It needs educational videos that show how to use the existing features with all the skilland experience of any novice company owner if the person dose not know how to use the application he will not achieve full benefit from it . There is no arabic version as there are many arab business owners who can not use english spplication

Reason for choosing ClockShark

Its similar to clock shark but its expensive

Reasons for switching to ClockShark

Its poor for some features that i need

Nick

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Residential Home Builder / Remodeler

Very satisfied with Clock Shark

PROS

We choose Clock Shark because of the GPS tracking; employees don't get paid if not on the clock and if they are on the clock we can tell exactly where they are and where they went.

CONS

It's a bit glitchy on cheap phones. Often signs your employees out if they leave the geo-fence without switching to a task that allows them to leave the project.

Reason for choosing ClockShark

Clock Shark is the only time tracking software that tracks where your employees go while on the clock.

Reasons for switching to ClockShark

They could clock in but there was no tracking if they stayed at the job. One day I drove up as one of the guys was driving away to take a lunch break. He was gone for two hours while on the clock. If I had not been there to catch him, he would have gotten away with it. With Clock Shark I know where they went while clocked in.

Damon

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Money saver, - Time maker

Love it , it’s become a normal, comfortable routine with employees…everyone knows it and feels like they have control over their own timecards

PROS

Timeclock, auto transfer & compatibility, & the ability to know the status of crews without calls or physical presence

CONS

At first, mapping everything to existing books, but on autopilot now

Reason for choosing ClockShark

Catchy name, and it’s own entity separate from bookkeeping, yet compatible - Employees feel like it’s their time protection

Mario

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Glad we switched!

We needed to switch to another timekeeping company all of a sudden, and I'm glad we chose ClockShark! The clocking in and our process is more direct and streamlined, our employees have started commenting they prefer this to our last product! The staff are great and were incredibly friendly and helpful- [sensitive content hidden] walked me every step of the way, [sensitive content hidden] on the online chat was informative in answering my questions. I look forward to working with our new account manager [sensitive content hidden]!

PROS

Super user-friendly, easy set up, very affordable!! Staff were all helpful and friendly!

CONS

None that I can think of, been very happy with my decision to switch to ClockShark!

Reason for choosing ClockShark

Quick response and friendly service

Reasons for switching to ClockShark

Pricing, the limited options in their payment plans and the lack of response from our account manager at a critical time were factors in deciding to switch.

John

Food Production, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed June 2023

30 Minute Break, or not?

Best program for both schedule and time clock. That's basically all I use it for, and time off of course

PROS

time clock and scheduler all in one program

CONS

I feel its a bit expensive per year.The break time calculator is tough for my business. I'd like to see it individualized, per employee. So I can have the option of how to give the 30 min paid break

Reason for choosing ClockShark

scheduler was easier for me and the way I schedule employees

Reasons for switching to ClockShark

Just not that happy with logistics of it working as a scheduler and time clock. I really liked the scheduler section and also the pricing was more manageable.

Cheryl

Hospital & Health Care, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2023

Getting to know the product

At this time I am learning about the product so I really don't know. This product was suggested by my bookkeeper. So far it has cut my time in doing payroll so I like that

PROS

At this time I am learning about the product so I really don't know. This product was suggested by my bookkeeper. So far it has cut my time in doing payroll so I like that

CONS

At this time I am learning about the product so I really don't know. This product was suggested by my bookkeeper. So far it has cut my time in doing payroll so I like that

Reason for choosing ClockShark

My Bookkeeper thought this product would work for my company

Keri

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

What a Difference!

We're getting a much better overall picture of the time used. I began seeing a general pattern in travel times to and from the jobs. Time going to a job was consistently longer than coming home. Turns out they were stopping to pick up parts along the way. While one guy went into the supply house, three more were sitting in the truck. Processes were put in place to eliminate the need for the stop.

PROS

Simple setup, easy to use by crew and for me the best part is that it actually calculates the overtime.

CONS

As a construction company, we often use multiple rates for the same guy. First of all, they all make different rates depending on their skills and time with the company. Second, they make less to ride in the truck than they do when they're onsite. It would be awesome if this could somehow be factored in.

Reason for choosing ClockShark

I was exploring several options, but honestly what sealed the deal was my interactions with [SENSITIVE CONTENT HIDDEN]. She set me up with the free trial, but then it took me almost a month before I got a chance to look into it further. I explained my situation, and she didn't hound me about it. When I was ready, she was there for me. She didn't pressure me into making a decision immediately. She helped me understand how it would fit with our operation, let me digest how best to use it, then followed up to answer my second round of questions and offer some final pointers. I wish every sales person was as patient as she was! She's my favorite Shark!

Reasons for switching to ClockShark

I had several guys who weren't able to get their time input in timecamp and it didn't calculate overtime.

Vendor Response

Hello Keri, Thank you for the 5-star review! So glad to hear that ClockShark is easy for you and your team to use. Feel free to reach out to us anytime at 800-828-0689 or by emailing help@clockshark.com! We're always here to help and love talking with customers and hearing feature requests.

Replied May 2020

Angel

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2020

My Rewview

Overall works great for our line of work my techs are able to log in every time keeps a clean record of the hours worked easy to approve the time.

PROS

Since we had technicians I need to know where they are all the time I like the fact that it will show me the entire route for the day.

CONS

The GPS does not give me an update per minute on the same day.

Reason for choosing ClockShark

Some of them were overpriced and require a year subscription and they would deduct on a monthly basis and if I cancel they would prorate it and return the difference. The other did not have a good GPS program and would not record the entire day if they ever lost their internet on the phone.

Reasons for switching to ClockShark

My techs were having problems not able to log in, some of my techs had to reset their password every week and every time I called tech support they could not find the problem or they would create a ticket to have a more season tech review and no one ever got back to us.

Vendor Response

Hi Angel! We appreciate the review. Glad to hear that you enjoy ClockShark's GPSTrak feature to see where your employees are at during the day. Feel free to reach out to us anytime at 800-828-0689 or by emailing help@clockshark.com! We're always here to help and love talking with customers and hearing feature requests.

Replied June 2020

Tristan

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Best In Class

I've been extremely satisfied and impressed with ClockShark, from everything to its functionality, to it's customer service. I'd highly recommend it to any company with employees.

PROS

ClockShark makes scheduling and time tracking easy and enjoyable with their great functionality and incredible customer service.

CONS

A very minor complaint is that the software typically takes a bit longer to perform routine tasks such as scheduling and timecard approvals when compared to some of its competitors that I've used in the past.

Reason for choosing ClockShark

ClockShark was superior in almost every aspect, and their customer service was extremely impressive.

Reasons for switching to ClockShark

After Intuit bought T-Sheets, there was a steep drop-off in customer service, and some technical issues started to arise that were concerning.

Jesus

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

So simple that its actually complicated

Overall it is well balanced and easy to use. Just be ready for some confusion when you start implementing it into the field.

PROS

The software is super easy to use and user-friendly, especially with the new Spanish language update. Viewing reports is also very simple and well laid out.

CONS

It seems to be so simplistic that it's complicated for someone who has never used it before. Functions such as changing job tasks and clocking out are very easy to perform, but since they are so simple, many of our workers get confused about how to do them. The ease of use also limits the application in its functionality because of its simplicity.

Reasons for switching to ClockShark

It was much more costly than ClockShark. When we first switch from Clockshark to Exaktime it was because they had a physical clock that could be put at construction sites and the program at the time was more advance than Clockshark. When we lost the need for that physical clock we lost use for the program.

geoeges

Business Supplies and Equipment, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

SharkClock : A practical and fun application for shark lovers

ClockShark is an excellent tool for time management. The user interface is simple and easy to use, making it easy for employees to record their time. The software is also very reliable and provides accurate employee time data, which is very useful for overtime management, payroll and project management. In addition, advanced features such as geolocation and team scheduling allow for better resource management and communication. Finally, ClockShark's customer support is excellent and responds quickly to requests for assistance. I highly recommend ClockShark to any company looking to optimize time management.

PROS

HorlogeRequin is an online project management tool that has several advantages for users, including:Ease of use: HorlogeRequin is easy to use, even for people who do not have technical knowledge of project management. The user interface is intuitive and clear, making it easy to plan, organize and track projects.Collaboration features: ClockRequin allows team members to work together in real time, share files, communicate and track project progress. This facilitates collaboration and allows for more efficient teamwork.Project Tracking: ClockRequin offers powerful project tracking features that allow you to track deadlines, tasks, budgets and resources. This helps identify potential problems and ensure that the project is progressing as planned.Flexibility: ClockRequin is flexible and can be used for different types of projects, whether they are simple or complex. It can also be used by teams of different sizes and in different industries.Customer support: HorlogeRequin offers quality customer support, with a team of professionals dedicated to helping users solve problems and answer their questions.

CONS

ClockShark is a time tracking application for businesses that has significant benefits for managing work time, but it can also have some drawbacks for users. Here are some of the potential disadvantages of ClockShark:User interface: some users may find ClockShark's user interface a bit difficult to use and not very intuitive.Feature limitations: ClockShark may not be suitable for all businesses, especially those with advanced time and payroll needs.Cost: ClockShark's cost can be high for small businesses or freelancers who need basic time tracking functionality.Internet Dependency: Because ClockShark is a cloud-based application, users depend on a stable Internet connection to access the application and record their time, which can be problematic in some situations.

Megan

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

CLOCK SHARK was the answer to my time-keeping and scheduling needs

My overall experience w/ Clock Shark has been excellent. I tried several different time-keeping systems before I was told about Clock Shark. Each product I tried didn't quite fit my needs. There was always something missing or wasn't working for what I needed. Clock Shark does it all from being able to keep time, create as many job cards as you want, customize your own JobFlow and tasks, post comments and pictures and attachments on individual job cards w/ no limits! I've been using Clock Shark for about 2 months now, and I have probably close to 300 job cards created, and double that of pictures! This saves memory on my laptop from holding so many saved pictures. I just keep them on Clock Shark now. I know if I ever need to pull up a picture or pull up an old job, all the info and pics I need are there in Clock Shark in my job cards list! Clock Shark also has the fastest response time to questions by their customer support team. They really want to help you learn how to use Clock Shark and they have sent me custom help videos on how to do something if I ask. Their response time is un-matched.

PROS

Clock Shark does everything you need to schedule and manage multiple projects. I run a graphic installation business, and we can be at as many as 50 different locations in one week, or just a few locations the next. Doesn't matter, Clock Shark keeps every job organized. The JobFlow system helps keep jobs organized by which stage they are in, and you can filter through the jobs based on stages, customized to your liking and what makes sense for your business!

CONS

Speaking of being able to filter through jobs based on stages, I'd say my least favorite thing is that when you do filter the jobs based on stage or whatever filter you want to use, the filter does not hold as you toggle between jobs. What I mean is, every time you filter your job cards, and you select a job, when you go "Back" into your full job card list, the filter completely resets and you have to reset your filters all over again. I think this is something important that should be addressed to save time and frustration from having to filter and re-filter the list over and over. The filters should hold no matter where in Clock Shark you navigate to. If I go to the schedule and back to jobs, the filters you set before should still remain and not refresh until you're ready to change them, just like in an excel spreadsheet.

Reason for choosing ClockShark

I wasn't able to upload pictures or attachments to job cards w/ ChronoTek, and it wasn't as "clean" of a look and layout. There seemed to be more things that I didn't know how to use or would never use than there were features I would use. Also, tracking Travel Time was not as easy as w/ Clock Shark. W/ ChronoTek, I would have to go through each route and approve it. I don't have time to look through dozens of routes on a daily basis and approve them one-by-one. W/ Clock Shark, I create a job card for Travel Time, and employees clock into the Travel Time card between job sites. It's much easier, and I can see a fluid timeline as I scan through their time sheets, and gaps are easily detected this way. I can see the full picture of their day by scrolling through their time sheets.

Reasons for switching to ClockShark

None of those systems fit my needs like Clock Shark. Something was always lacking. Either it wasn't customizable enough, or I couldn't upload attachments, or I couldn't have too many different locations. There was always some kind of restriction.

Leslie

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY