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ClockShark vs Housecall Pro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.7 / 5
4.6 / 5
Customer Support
4.8 / 5
4.7 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
February 21, 2025
March 6, 2025
Pros/Cons
Pros
- They are polite and on top of things and even check in with us to ensure we are having the best experience possible.
- The ease of set up and use is great and the pricing is very competitive. We have always gotten answers to our questions quickly.
- Clock shark is so user friendly as well as ease of job reporting and employee tracking. The customer service is outstanding!!!! I have never been disappointed or not had a situation resolved.
Cons
- I'm still unsure about ClockShark's billing. Our hourly staff turnover is relatively high and getting charged for a month of services for a person who left after three days seems costly.
- No way to customize them other than the basic per job or per employee, and date. So many of them were useless, and none of them are accurate for us because of the fluctuation in prevailing wage rates.
- Nothing special to keep me using the app, just grew bored and lazy of experimenting with this type of things.
Pros
- I love that the software sends notifications to our customers. This has been so helpful in keeping our customers updated and confident in our services.
- Their customer service is great, there is always someone willing to help me when I get in a jam and need help quickly. The software is easy to use and learn.
- So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.
Cons
- Has to be close to the worst interfaces for a company just because of the lack of customer support.
- Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.
- Decision killer was the inability for expense tracking. This was a no go and I terminated the trial.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
17 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
