The experience has been generally quite good. Purchasing the product is easy and the women we have dealt with in getting a PO have been quite responsive and helpful. I have not had many issues with the software, but on the one or two occasions I did, I could not reach a live person, but only an e-mail address. The person responded in a timely way, but they did so by sending me a link to a video on YouTube to answer my questions. These did answer my questions, but I felt it was a bit impersonal and would have liked to speak with a live Customer Service rep. Again, as with my comment above, this is not going to keep my team from using the product, but it is definitely something Clockwork can improve upon, as the rest of the product experience has been great...

Very easy to use. Intuitive in all ways. The Long List presentation function is extremely strong and my Executives have responded to it very well. Very easy to upload profiles and resumes, as well as to edit details once a candidate is in the system. Good search functionality - both for candidates and roles (although we do not use all of the functionality, as we are a Software company and not a search firm).

Clockwork used to work PERFECTLY with LinkedIn, but since LinkedIn changed their formatting, I can no longer use Clockwork with Recruiter. Therefore, I have to find the candidates in Recruiter and then go to their Public profile in order to use the direct input functionality for the software. It is only 1 extra step, so it is not difficult to do so, but it is none-the-less frustrating when I was used to it working perfectly with LinkedIn before... That said, it would not keep me from using the software & I literally just re-upped my licenses for my team a couple of weeks ago...

I've searched high and low for many years to find a tolerable ATS, let alone one that is usable for the slightly unique needs of a small agency like mine, but yet is also affordable. This software seems to have been built with that in mind as it includes an easily set-up client portal and simple user interface for sharing and collaboration.

- Client portal for sharing with third parties is a bit of a rarity for ATS's and is a must have for talent agencies like mine - Interface is simple and mostly intuitive - Customer Support has been good over the last few years - Not much feature-bloat, most of product is useful and necessary to the recruiting process - Tolerable price for SMBs but can also be used at any size/stage - Decent Google Chrome parsing tool to drop candidate's info in to the system from your web browser

- A bit bare-bones, no slick or flashy UI - just pretty straight forward recruiting software - Limited CRM functionality; unlikely to double as both a CRM & and ATS - but does a good job at just the ATS part

Overall I'm a fan of Clockworks, but after using your software for over 4 years it surprises me that there haven't been more updates and enhancements to the software

I like the look/feel of the software I like contact grabber I like how the Projects are added and organized

The people search is lacking. I'd like to be able to see things in an Org Chart type of way. I'd love for there to be a way to rank profiles overall rather than just within the search. I'd love a way to categorize profiles after an interview to include: large company/small company experience private/public experience IPO experience Global experience A,B,C,.... - or some way to rank our perceptions of them etc, etc, etc That way I could rank someone after an interview and find them again through sorting I think the reporting features are lacking. I'd love to be able to show clients a print out of candidates by company by role - so they can easily see the extent to which we have broken out their competitor companies. The report that simply lists each profile assigned to the search isn't representative of what I'd like to see for myself and show my clients.

The overall experience has been great. The few times I've had problems, customer support has gotten right on it. Or billing. Or whatever department I'm dealing with. It's been helpful.

I liked the common-sense organization, the user interface, the client-friendly portal and the customer support. I loved that we could pull info directly from LinkedIn rather than manually entering everything about every candidate.

A huge draw for me was the LinkedIn information capture. Then in the last year or so, they started distancing themselves from this capture tool, identifying it as "Third party" etc. Well, I still want to be able to accurately capture everything about a candidate in the very early, funnel-filling stages. In other words, I don't want to wait till I have a resume. A huge part of presentation is showing clarity about potential candidates and working hand-in-hand with the client-friendly portal to determine the best fit and direct our efforts the best way. And that part has been broken for some time now. I can get some info, but not in Recruiter. I have to look over my shoulder at the information being distributed into Clockwork to verify accuracy. It's so critical to me, that if it's "third party," then they need to make their own and make it "First party."

The first half or my career was in tech & consulting and second half is in executive search supporting tech & consulting firms. Hence, I have considerable exposure to business software solutions from different standpoints. The fact that I felt (and still feel) genuine joy in moving from FileFinder Anywhere to Clockwork was something I did not expect (despite my background).

- Alignment to executive search workflow / best practices; Clockwork enabled us to simplify several of our processes. - Intuitiveness and ease of navigation. - Efficiency in resource-intensive activities such as LinkedIn / CV parsing and querying / populating assignment long lists. - Response speeds that support real-time discussions with clients and candidates. - Modern, scalable and secure platform.

Looking forward to upcoming updates in Outlook / Exchange integration and the mobility solution.