All CoreHealth Reviews
1-17 of 17 Reviews
Sort by
Adam
Verified reviewer
Human Resources, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Great tools, better support
User friendly, very customizable. and top notch support at all levels. They have great out of the box solutions, and are also willing to work with you to create something unique to your organizational needs.
Brittany
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great Software & Customer Services
The customer service is unbeatable! The weekly training and communication with the Ninjas is outstanding! The software allows the flexibility to make it "your own" to better fit the needs of your own company.
PROSThe flexibility and ease of customization were a few of the top reasons we chose CoreHealth. Working with the team has been wonderful. They strive for greatness, and are always quick to assess our needs as customers. Constant development of new features keeps the software fresh and fun!
CONSThe reporting tool is a bit dated; therefore, we use a separate tool for reporting. Our coaches have provided feedback that the coaching scheduler is not exactly user-friendly. They would love the ability to schedule impromptu sessions with users without being tied to a coaching program and with greater ease. Also, the video coaching tool isn't as widely used because the interface isn't favored by the coaching team.
Reasons for switching to CoreHealth
We did not have flexibility to create our own assessments, coaching programs, etc. We also were not able to request new features, even for a fee. The service was great but ultimately, we needed to switch to better suit our needs.
Vendor Response
Brittany, thank you for the positive feedback! We appreciate your input on updating our reporting tool and providing us a better insight into how coaches are utilizing their sessions. Our CEO has read and forwarded your review to our implementation and development teams who will be considering your comments for future product developments and modifications. We are committed to evolving our platform and your review is greatly appreciated
Replied August 2021
Alex
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2023
Employee Review on CoreHealth
Th ease of use of the platform to upload user data.
CONScoaching programs and scheduling features.
Jack
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Robust & User-Friendly
CoreHealth has enabled us to be competitive in the market with our technology.
PROSIt provides great value - with broad capabilities, great security, flexibility, and customization - but very affordable.
CONSThe platform needs to broaden its capabilities for overall health & wellbeing and include automated & personalized text messaging to remain competitive. It has resources, but needs to add automated, user-friendly "engagement" tools to keep participants coming back.
Reason for choosing CoreHealth
Value, flexibility, affordability and partnership.
Reasons for switching to CoreHealth
To meet increasing technology demands of clients and prospects.
Vendor Response
Jack, thank you for the kind feedback! We appreciate your input on broadening our health and wellness outreach to users via text and your thoughts on engagement tools. Our CEO has read and forwarded your review to our implementation and development teams who will be considering your comments for future product developments and modifications. We are committed to evolving our platform and your review is greatly appreciated.
Replied August 2021
David
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
CoreHealth Delivers on Their Promise to Help you Go Fast, Go Wide and Go Deep
We have enjoyed working with CoreHealth! From the sales process, to implementation and ongoing support; they have been responsive and always willing to help in any way possible. The flexibility and interoperability of the CoreHealth platform has allowed us to stay competitive in the ever-changing landscape of health and wellbeing. One key-differentiator we saw in CoreHealth was their commitment to being a technology provider and not a program provider. As a program provider, you don’t want to compete with your technology vendor for business. Not only do we not compete directly, but CoreHealth has been an excellent source of lead-generation and a valued partner in promoting our integrated care management solutions. Their commitment to innovation and technology gives us confidence that we will have a platform that is relevant and competitive for years to come.
PROSCreative freedom and control - as a provider of products and services we wanted a platform that would support our programs and solutions in the way we wanted to deliver them, rather than forcing us to modify our delivery to fit within their technology. The CoreHealth platform offers more flexibility, configuration and customization options than we found with any other wellness platform vendor. They allow multiple ways to integrate with other systems and data, and the modular framework of the platform allows us to easily add and remove features, components and content.
CONSWith control and freedom also comes responsibility. The platform is fairly complex and is not turnkey or plug-and-play. To effectively administer the platform and get the most out of the technology the administrator should have a decent understanding of SaaS systems and CMS framework. The other piece we were hoping for was more built-in content, but they do have an extensive network of content partners that have solutions ready to integrate into their platform.
Vendor Response
Thank you for the honest feedback. We recognize our platform is best suited for more sophisticated providers (unless you implement our turnkey Wellbeing123 product). As you know, it's through our sales process where we determine if there is a mutual fit to ensure you are set up for success. Sophisticated wellness providers with complex needs is truly our niche - helping those providers elevate their programs and meet the unique needs of each client is our strength. We are committed to helping customers develop a competitive advantage and grow their business by referring leads and supporting them through the sales process. It's a real pleasure working with you and your team. The CoreHealth team thanks you.
Replied January 2019
Matias
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great product for multi-national organizations to deliver inclusive wellness
The team of professionals behind CoreHealth are second to none. In addition to providing top-notch support, they continuously engage with clients to develop new features and engagement tools. Quarterly updates and new features releases are a great example of their client-centric approach to new developments, which is supported by an amazing team.
PROSThe product is very flexible and can be configured to serve a multitude of needs and interests, allowing us to deliver inclusive wellness programming for multi-national companies. It is easy to create new programs, modify existing offerings, and deliver an exceptional user experience without the need for a sophisticated tech team. The ability to easily translate materials into different languages is a key differentiator with other products. As is the capacity to add and revise images to provide a culturally safe experience for users. This makes it simple and intuitive for a program administrator without a tech background to take control of their employee wellness portal.
CONSThere are limits to modifications that can be done to the software, and many changes have to be done by the Corehealth development team, which prevents us from developing some features and tools.
Vendor Response
Matias, thank you for the positive feedback! We appreciate your input on the technical limitations that prevent you from developing features and tools. Our CEO has read and forwarded your review to our implementation and development teams who will be considering your comments for future product developments and modifications. We are committed to evolving our platform and your review is greatly appreciated.
Replied August 2021
Joshua
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
My CoreHealth Review
The CoreHealth product has allowed our wellness company to create a wellness portal tailored to every client that is easily manageable. My firm has very few technology professionals, so utilizing the SaaS for our portal allows me to feel assured that I have a dedicated team that will be in the trenches with me if an issue arises. Since our partnership, we have been able to implement services such as on demand video workshops, challenges, quarterly wellness programming, incentive program tracking, health risk assessments, and user profile management.
PROSEase of use, ease of customization, superior customer service, wellness minded technology experts support team.
CONSThe only con I can think of are more of a product of CoreHealth's need to manage, assess feasibility, and act on client requests in respects to how much development time required. Minor changes to the canned reporting within my organization's internal database environment would take me minutes to execute, while a request to change a report from the CoreHealth product comes with a steep development cost. While this is understandable from a cost analysis perspective, my project managers whom are more customer focused are less understanding.
Vendor Response
Thanks for the great feedback. Ease of customization is top priority for our customers and are thrilled to hear it's working for you. Our growing project management team will better assist us with the process of managing customer requests and development time. We do hope you are satisfied with the complimentary schedule report we provided. We work hard at balancing all our customer needs for the short and long term and truly aim to please. We feel fortunate to be your technology of choice and look forward to continuing to support your team.
Replied August 2018
Lacey
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
High Quality Features & Support with Affordable Price Tab
Core Health has enabled us to grow our business as a wellness vendor by helping us provide a quality user platform at an affordable price. [SENSITIVE CONTENT], the relationship manager, and the entire customer support team are easy to work with, endlessly helpful, and just wonderful people all around. This small team puts out a big product that's worth every penny.
PROSThis software checks all of the boxes--extensive incentive tracking, everything is highly customizable, TONS of great challenges and other health content available, positive end-user experience, and great customer support to tie it all together.
CONSAdministrators need to have basic HTML, CSS and JavaScript, skills to take full advantage of the customizations. However, if you don't have the knowledge or capacity for this, Core Health's support staff can provide this service for a fee.
Reasons for switching to CoreHealth
Cost was a big factor. We got more content for a lower cost by going with Core Health.
Vendor Response
Lacey, thank you for the positive feedback! We appreciate your input on the technical limitations without HTML, CSS, or JavaScript skills. I have forwarded your review to the team who will be considering your comments for future product developments and modifications. We are committed to evolving our platform and your review is greatly appreciated.
Replied September 2022
Kristin
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Satisfied with CoreHealth
The "ninja's" on the CoreHealth staff are incredibly helpful. The billing department has been easy to work with. Our wellness clients find the site easy to navigate in. Many options are available to make CoreHealth the one place to go to "be well" (plot my route; journaling; trackers for fruit/veggies, water, activity, self-care, sleep; wellness goals; buddy challenges.)
PROSCoreHealth provides our business with a comprehensive system for wellness program management that's easy to use. The program consultants on our staff who manage the Core site are able to customize the look and the feel of nearly every component (challenges, pages, maps, trackers, etc.)
CONSFitbit and Google Fit are the only wearable devices that pair with CoreHealth at no charge. Other wearables are able to be matched with the site, but for an extra fee.
Vendor Response
Thanks Kristin for the great feedback. We really enjoy working with you and the MercyCare team. We appreciate your comment about the direct wearable device integrations. We are constantly evaluating the options and feel our data aggregator provides the best solution at this time. Having said this, we are underway with some other direct integrations - more details to come. As a technology-only vendor, we are always receptive to feedback and committed to evolving our platform to meet the unique needs of our customers.
Replied April 2019
Tanya
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
CoreHealth & TAVi Health Partnership Is Excellent
CoreHealth provides an excellent product and offers exceptional support for their partners. We appreciate their willingness to hear our requests for new functionality and their ability to be responsive and innovative as technology continues to evolve at warp speed. The staff are knowledgeable, friendly, and clearly working toward a common goal of providing an exceptional wellness portal. We highly recommend CoreHealth whenever we get the chance!
PROSThe portal is easy to use and it updated frequently with the features and functionality that is most desired by our clientele. The versatility is excellent so that we can provide custom options for clients. CoreHealth support is undeniably the best and allows our company to provide exceptional wellbeing challenges using the software powered by CoreHealth.
CONSLike any software, there are a few glitches that occur and cannot be explained. CoreHealth staff respond to these issues quickly which is a big plus. The device syncing feature can be a bit touchy, however, this is provided through the CoreHealth portal by Validic.
Vendor Response
Thank you so much for the helpful feedback. We are so lucky to power wellness programs for leading providers like you. I have shared your review with the entire CoreHealth team and always appreciate customer feedback.
Replied October 2018
Cory
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
"Simple to sophisticated"
CoreHealth is a great organization to work with because of their kind and competent employees. They have well established processes to guide you through setting up your site or integrations.
PROSThe reins are in your hands with the complexity of the site you want to create. My favorite feature is the wellness scores, which allow you to easily integrate different components of the platform to speak to each other. With the tools in the CoreHealth toolkit, I've always found a way to solve any of the needs and requests that come my way.
CONSTo utilize the platform effectively, you will need to dedicate time to training (which CoreHealth provides) and learning-by-doing. If you get too carried away with customizations (lots of CSS), this can sometimes create future work for yourself. There are instances when features or settings are not modifiable, but this is rare.
Vendor Response
Cory, thank you for the great feedback! We appreciate your input on CSS and the need for more modifiable settings. Our CEO has read and forwarded your review to our implementation and development teams who will be considering your comments for future product developments and modifications. We are committed to evolving our platform and your input is greatly appreciated.
Replied August 2021
MK
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Dynamic, Customizable Wellness Platform
I love that CoreHealth Technologies platform brings together a blend of plug and play tools with dynamic configuration options. This helps me realize wellness portals for clients without having to reinvent the wheel every time.
CONSThe only challenge I had in the past was with rewriting custom code to bring it into alignment with new versions of the software. This was primarily due to the mobile adaptive and response opportunities that were added. It was a learning experience, and CoreHealth was super supportive through the experience.
Vendor Response
Thank you for this feedback and your comment re the support we provided when you were rewriting custom code. Since Go Online is a very sophisticated CoreHealth customer that delves deep into our code to develop programs unique to each client portal, we are always here to support you through the learning process. We are glad we could help and appreciate the numerous clients you work with and are glad our platform can easily adapt to the diverse needs of your clients.
Replied April 2019
Sharon
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
HealthFitness Review
Overall, it has been excellent. The configurable and flexible platform have allowed us to solve for several specific client needs as well as creating several new standard product solutions for our business.
PROSThe configurability of the tool is most important to us.
CONSWellnessScore rewards engine configuration can be very complex. Also, in general, some of the configuration tools aren’t always the most intuitive. There are some user experience (UI) aspects that could be more friendly and engaging
Reason for choosing CoreHealth
Configurability, price and your people (good partnership and leadership)
Reasons for switching to CoreHealth
Unreliability of system; lack of flexibility
Sean
Health, Wellness and Fitness, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Review of CoreHealth for Worksite Wellness
It allows us to deploy wellness into any zip code and scale our services while still delivering a personalized experience. From clients in Ag and oil, to law enforcement and administration, the platforms customization, reporting and ease of use make us look like pros! :)
PROSI like the level of customization. The platform allows one to truly make a product specific to the needs of their clients/patients/employer groups. There is no one size fits all in company workflows and engagements and CoreHealth allows us to make unique products for each organization. It is also very cost-effective.
CONSWe like most things about it. If we had to pick one issue that comes up, it is the lack of Apple Watch integration into the platform. That is not the fault of CoreHealth. Many customers do want that. There is a workaround to that however that has been provided. The software is also always evolving so other connections are possible.
Vendor Response
Thanks so much for the positive feedback. We are so happy our technology is working for you and providing you with the level of customization you need to meet the unique needs of each of your clients. We are aware that the Apple Watch workaround isn't a perfect solution and are actively working on this and hope to provide an update shortly.
Replied August 2018
Lynette
Human Resources, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Outstanding
I am a one-man department for my organization, so the mangment of this tool is just me, and I am not suiper technical. CoreHealth has made the process of implmenting dn managing this system easy and fun. The platform allows lots of customizations and has off-the-shelf challenges that make it easy for me to launch programs for multiple clients. The customer service is top-notch and what every comapny should strive for.
PROSAbility to customize, ease of use, and outstanding support.
CONSSome set-up and management does require more technical skills than I have. But, the support team is extremely helpful and responsive.
Vendor Response
Lynette, thank you for the kind feedback! We appreciate your input on the setup process. Our CEO has read and forwarded your review to our implementation and development teams who will be considering your comments for future product developments and modifications. We are committed to evolving our platform and your review is greatly appreciated.
Replied August 2021
Anonymous
10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
A complete package for corporate wellness management.
When we decided to launch a program geared towards improving the health and wellness of all of our employees, we looked at several options available in the market and CoreHealth offered the best features that fit our goals. Their standard releases are already great, but they are also willing to help you customize something that will fit your company to a tee. The available support is fantastic. It’s very easy to install and use. We were able to get up and running within a few minutes and everyone who’s used it has had a positive user experience so far and have found the wellness programs to be very engaging.
CONSThe nutrition tracking could use a bit of tweaking to make the experience even better, but overall a really good value for money.
Vendor Response
Thanks for the kind review. I just wish we knew who you were!
Replied August 2018
Emily
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Love it
Quick, easy, and let's our platform be at everyone's finger tips in seconds. We have made a major cost saving from switching to core health
CONSNeeds better tracking of nutrition. Other than that I have no complaints. I recommend corehealth to many wellness coordinators.
Vendor Response
Thanks so much for the review Emily. It's such a pleasure working with rockstar wellness providers like you/Hamilton Health. Nutrition is something we do hear occasional feedback on; however, the feature is not often used but it's on our list of improvements.
Replied April 2019