I love Crelate, use it on an hourly basis.

I love how customizable it is. It helps me manage both the candidate and client facing side of the business and customize almost any pipeline and report.

Since there are so many different facets, it took a bit longer to get up to speed on the product, but once I did, its very user intuitive. Also, the mobile app needs more work to get it to where the desktop product is.

My overall impression of Crelate is that its a very ambitious and powerful potential tool that is still in its early phases of trying to be everything it wants to be. I see the vision for how it is completely set apart from other systems, and am fully on board with where it's going.However, as I've mentioned, we've recognized a steady occurrence of bugs or design implementations that often set us back in what we're trying to accomplish in our day to day efforts. Have voiced many of these either to our account manager (when important enough) or via the feedback boards to try to gain movement on them, but understandably, can only implement so much at once, and we are just one of many clients.

Crelate offers us, as an Executive Recruiting Firm, the ability to stand out in what and how we present to our clients. The customizability of the workflows, reporting, and process implementation are unlike any other system we've worked with or demoed in the past, and I have a lot of confidence that this will set us apart in the future.

In our (roughly) 1 year on the product, despite steady improvements and feature rollouts, there seems to be just a few pieces missing that would really accelerate the ease of use of the product on a basic user level. Things like searching would be much easier if we were able to have default search templates, for example. Or when we go to do certain searches, we notice a search parameter doesn't work quite the way we want, or can't quite do exactly what we intended it to do. Sequencing and reporting features are wonderful ideas that just have small executional problems that create small but frustrating holes in what you're trying to accomplish. For example a lot is tracked in reporting around leads, but we discovered a small problem where Leads (due to converting into Jobs at certain stage changes) can't be put into the same "Cancelled" sales stages as jobs. So to get around it we create additional "Lead Closed" stages that bog down the options for sales stages, when the ideal option would be to just have a single "Closed" or "Cancelled" stage for all Leads and Jobs that doesn't convert anything.It almost seems that in the ambition to be good at 100 things at once, there end up being few features of the system that aren't really fleshed out to factor in as many case scenarios as you'd like.I feel like it will get there, but as it stands, I see areas where the product is suffering from either bugs or small design implementations that disadvantage the day to day recruiter.

It is a relatively inexpensive site that is easy to use, allows for integration with LinkedIn, and they are constantly adding new features. We can also integrate with RingCentral for calling and texting as well as Outlook for tracking emails sent. The LinkedIn extension allows for parsing contacts into the database as well. Training and customer support is outstanding!

Nothing. We have had other ATS systems and this one seems like it is definitely catered to staffing agencies much more than others.

No benefits over previous CRM. Customer service was an EXTREME challenge. Emails go unanswered. Overall, I would not choose Crelate again. As we grow, we will actively look to leave.

Software helps organize large amounts of data

Many items are not intuitive. WAY too many glitches. MANY items not as sold to us. Struggled getting set up. Customer service is really poor. Only works through desktop, doesn't work on iPad or phone, so worthless on the go. Continuous review of contacts is needed to catch errors.

Overall very positive--intuitive, easy to use and with solid support!

Ease of use and easy to train new people. Lots of functionality. The support is usually easy to access and when you need an actual person to interact with it's pretty easy and the team has been good to work with

Emailing candidates/clients within Crelate is still way too clunky regarding formatting. It actually has driven me crazy over the years. I have stopped sending out anything other than a simple email through Crelate--nothing that would need any sort of simple formatting. Everything else is just easier for me to send through Outlook and then Bcc back into Crelate