All Criteria Reviews

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User Profile

Kacey

Verified reviewer

Hospital & Health Care, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Great Service

Very easy to use and able to provide information on a lot of our candidates we wouldn't be able to get during an interview. Some of the assessments even help you determine areas of strengths and weaknesses of a candidate and where to focus your questions for interview.

PROS

They have great customer service from start to finish. There was always a clear representative throughout sales and I was passed on to an account manager who handled our training and any question we had. It makes things easy. I also love how the sales rep and then account manager always have contact information on the site so you can always reach out easily with questions. They are always helpful when you reach out.

CONS

We are a healthcare company and some of the assessments are not as specific to out positions, but there is the capability to add your own assessments. The account manager did try to help us find assessments that fit our needs.

Reason for choosing Criteria

The price was reasonable and the sales person was very friendly and helpful.

Jennifer

Information Technology and Services, 11-50 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Great Product!

I have no complaints!

PROS

HireSelect is very intuitive and easy to use. I had used HS with a former employer and as soon as I had room in the budget, I implemented the product for my new company. I use the testing, the ATS feature, and the calendar to schedule interviews. Customer Support is top notch and [SENSITIVE CONTENT HIDDEN] is always quick to help.

CONS

I wish it would integrate more holistically with BambooHR so I could use the feature seamlessly. Other than that, it works great.

Reasons for switching to Criteria

Caliper's tests were too cumbersome and long. They were not specific to my job titles and was missing the ATS piece that I needed.

Stefanie

Education Management, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

Criteria Review

Good but like to have more features and integration to other systems are nice

PROS

Ease of usage and cost efficient. Candidates like the ease of the tool

CONS

Need to have an AI component. Need more features

Reason for choosing Criteria

Industry recommended and it was cost effective to others

Vendor Response

Hi Stephanie, thank you for taking the time to share your feedback. It's great to hear that you find our platform easy to use and cost-efficient. We appreciate your suggestions regarding the need for an AI component and additional features. Your input is invaluable as we strive to enhance our platform continuously. Rest assured, we are always looking to improve and expand our offerings to better meet your needs. We're glad to hear that Criteria was recommended by the industry and that our cost-effectiveness played a role in your decision. Your satisfaction and success are important to us, and we're committed to providing you with innovative solutions and seamless integrations with other systems.

Replied March 2024

Tessa

Financial Services, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Great Idea, Too Expensive for Results

Very positive experience with the implementation team and the customer support is pretty good. However, aside from the IO psychologist partnership, it's a lot of the same testing other services offer for a higher price.

PROS

If you get time with an IO psychologist, it's super helpful to review your data and see how well the tests are actually impacting your hiring quality, ramp time, etc. However, I think this is key differentiator for Criteria, so this should be included in every package.

CONS

Everything is guess work for at least 6 months to get initial data, and you can't get quality of hire insights for about a year. It takes a full contract just to be able to get the data to see if it's helping your organization, so you have to renew to finish - then if you didn't see impact, it's too late!

Reasons for switching to Criteria

Leadership relationships with both companies

Vendor Response

Thank you for taking the time to share your feedback with us. We appreciate your insights and are committed to continuously improving our services to better meet your needs. We are glad to hear that you found the opportunity to review your data with an IO psychologist helpful in understanding the impact of our tests on your hiring quality and ramp time. Your suggestion to include this as a standard offering in all packages is valuable feedback that we will take into consideration. We understand your concerns about the time it takes to gather meaningful insights, and we are continuously working to streamline this process to provide quicker and more actionable results for our customers. We value your partnership with us and are committed to addressing your concerns and improving your experience with Criteria. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We are here to support you on your journey with us.

Replied February 2024

Justine

Banking, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Criteria Exceeded

PROS

Easy to use, highly responsive team, great features and the right price point.

CONS

The job families could be a bit more expansive, but we've used similar roles to meet our needs just fine or have customized our own assessments.

Reason for choosing Criteria

Price, Great Demo experience, best suited our needs and timeline.

Reasons for switching to Criteria

The service model changed; the number of open positions allowed open was decreased, and the price increased.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2023

A Great Way of Qualifying Applicants

PROS

I like how Criteria clearly shows how an applicant is rated based on their answers, and helps us to more easily determine whether an applicant should be moved onto the next step of our hiring process.

CONS

The only con, I see is that it doesn't have a perfectly seamless integration with our applicant tracking system. (Example: if an applicant needs to have the assessment sent a 2nd time, the score doesn't show up in the ATS)

Vendor Response

Thank you so much for your considerate feedback. Criteria have a dedicated team working on continuously enhancing the features and offering of our ATS integrations. We would love to learn more about the limitations you're currently experiencing. Could we kindly ask for you to please email feedback@criteriacorp.com or speak to your dedicated Customer Success Manager so we're able to understand more? This will allow us to pass along more information to the team.

Replied June 2023

Onita

Insurance, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Criteria Review

I've had a great experience so far with Criteria. The platform is easy to use and understand. We have had very good results in our hiring since using Criteria.

PROS

Criteria is easy. It's easy to set-up and administer. It is also easy to understand the breakdown of the results analysis.

CONS

The only thing I don't like about Criteria is not being able to review the assessments before creating one for a job. The only way to know what questions are in an assessment is to take the assessment yourself and I don't want to take every assessment I create for each job.

Vendor Response

Hi Onita, thank you for taking the time to share your feedback and review! We're delighted that you find Criteria easy to set up and administer, as well as appreciate the breakdown of the results analysis. Your satisfaction is our top priority, and we're glad to know that our user-friendly interface has contributed to your hiring success. We understand your concern about not being able to review assessments before creating them for a job. Your feedback is important to us, and we're continuously working on enhancing our features to better meet your needs. We'll consider your suggestions as we strive to improve our platform and provide a seamless experience for our valued customers like you. Please do not hesitate to contact us with any additional feedback or for support. Thank you for your feedback and your business! - The Criteria Team

Replied February 2024

Schad

Consumer Goods, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Works in all environments

Thrilled. Has been very positive and customizable for any organizations.

PROS

Ease of use - Scoring is easily understood. Tons of support material in order to better understand the results.

CONS

Price. I am sure everyone says the same. We are a small company, so every $ counts.

Vendor Response

Hi Schad, thank you so much for taking the time to share your feedback! We are thrilled to hear about your positive experience with the Criteria platform. We're glad to know that you find our system easy to use and that the scoring is easily understood. Our team works diligently to provide comprehensive support materials to ensure that you have all the resources you need to make the most of our platform. Your satisfaction is our top priority, and we're delighted to have been able to meet your organization's needs effectively. If there's anything else we can do to enhance your experience or address any concerns, please don't hesitate to reach out to us. - The Criteria Team

Replied February 2024

pearl

Legal Services, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed March 2024

Useful app

PROS

Ease of keeping track of applicants, simple interface.

CONS

I wish the video element had the resume already attached and available to look at during viewing.

Vendor Response

Hi Pearl, thank you for taking the time to share your feedback on Criteria. We really appreciate your response, and we're delighted that you find the simplicity of the interface useful. Thank you for the feedback on the video element; we are constantly making improvements and we will keep this note in mind moving forward. Thank you for choosing Criteria! If there is anything you need from our team, please do not hesitate to reach out.

Replied March 2024

Lauren

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Fantastic Tool for Assessemnts

PROS

The assessments currently offered by Hireselect are fantastic. We have found the Employee Personality Profile and Aptitude assessments particularly useful in providing critical insights into our candidate's work style, ability to problem solve, learn new information, and their current skill level. The tool is very easy to use and customize to your needs. We often use the suggested interview questions that come as a result of a candidate's employee personality profile to help our new managers ask behavioral based questions. The customer service is always prompt and thorough, and implementation was easy. We also have taken advantage of the customized test maker feature to survey our new hires at various milestones in their on-boarding. Having the assessment scores and survey responses housed in one tool has saved us time and effort.

CONS

The only short-coming is the possibilities with the self-service reporting/data. More options to customize your reporting would be great. However, this is not something that is hindering enough to deter us from continuing to use hireselect.

John

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

How to take the sting out of recruiting!

HireSelect keeps improving by giving employers a better way to drill down on an applicant's potential value for employers.

PROS

When hiring for different positions, you need applicants with varying skills. HireSelect provides a way to test applicants on their aptitude for whatever job you need to fill. By using these services, you can be far more productive in selecting applicants to interview based on their knowledge, aptitude, and fit for your organization. HireSelect is a time saver on steroids!

CONS

There is nothing to not like and profit from by using HireSelect! If you hit a snag, their support services are among the best I've encountered with any vendor.

Reason for choosing Criteria

HireSelect is far more cost effective and time efficient.

Reasons for switching to Criteria

HireSelect is far more cost effective and time efficient.

Diana

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Sr. Talent Advisor for SaaS Firm Applauds Criteria

Making sound hiring decisions is critical in our environment due to the learning curve, we simply do not have the organizational structure to support those that are unable to work autonomously and take the initiative to learn and seek answers to their questions through a wide variety of tools built and revised over 25 years.

PROS

There is nothing that I do not like about this software! It has proven to be invaluable when looking at our retention metrics and the hiring manager's love it for career development as well.

CONS

I am unable to make any recommendations as the software meets our needs and has exceeded our expectations.

Sharon

Government Administration, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Quick and Easy

With HireSelect we use the pre hire testing more than any other feature. We set a baseline with our current staff and were astounded at how well it read those staff that we quickly implemented. The results have been spot on which keeps us renewing this service every year.

PROS

The software is extremely user friendly. When I need to figure out how to do something new it takes not time at all but possibly their customer service even tops this. The easy scheduling system they have to reach out for someone to help is amazing and put the options in your hands.

CONS

Being a SAAS there were some hurdles to jump through with our purchasing department but more likely that is on our outdated requirements. The latest update was significant and hope to see more feature in the near future.

Reasons for switching to Criteria

The pricing was too high for our needs and there was not an online option.

Aileen

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Very Useful Assessment

PROS

This is an easy way to assess applicants on their capability. The results are fast and easy to understand. The customer service representative helps us in a timely manner in times we need support in adding a new entry.

CONS

It does not give me the information on what website did the applicant applied to. Currently, we have job postings on multiple sites. It would be helpful if that can be provided so we don't need to trace on what site the applicant submitted the application.

Shannon

Banking, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

User-friendly Reporting!

We are able to narrow down our applicant pool by focusing on the skills and traits that are most important to our company.

PROS

I like how easy it is to read the test results reports and share them with others.

CONS

Maybe that there is not an application-only feature. The Rep had to help us with a work around so that applicants did not have to complete the tests if we were only seeking an application. The application within Criteria Corp replaced our paper application.

Donna

Financial Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Great Software

HireSelect has improved our Talent Acquisition process by helping us make better candidate selections. Through employee personality profile scores, and by matching candidate competencies against benchmarks, we are finding candidates who are proving to be better fits for certain jobs, which is also leading to increased employee retention.

PROS

I like that I can create my own battery of assessments, based on each specific job description. I also like how quickly I can access the results, can compare candidates' assessments, and can review individual competencies.

CONS

On the Employee Personality Profile, I wish there were a few more benchmarked positions to choose from.

Todd

Chemicals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Great Stuff!!!

PROS

Ease of use and great content. We use this faithfully and has been a great tool with our hiring process.

CONS

When they performed the recent upgrade, it took some getting use to but still managed.

Shena

Logistics and Supply Chain, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2020

Enjoying the information and the additional support in our screening process

I love the price, I love the product, I love the information. My executive team also really enjoys this product which is a huge win. I will absolutely remain a HireSelect customer.

PROS

I like all of the additional information given outside of the numerical scores the most. It allows me to make the most informed choice rather than simply going off the summary score.

CONS

I do not enjoy the integration with Jazz HR that much. I automate a lot of the routine steps so that I can spend the most time on the phone or communicating with the candidate. Since I automate the use of Hire Select Assessments, it only sends out the link, and therefore, does not automatically attach finished assessments to my candidates' profiles. I have to prioritize manually uploading my candidates' results via email.

Dragana

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great product with great Customer Service

Great product with great support from Customer Success team.

PROS

Very easy to use by users and candidates (tests). Good home page dashboard with great analytics. Very good reports and analysis. Seamless integration with Workable.

CONS

I don't have any complaints about this software. One nice to have improvement idea (if possible): Can more data or output file be exported to Worakble?

Michael

Information Technology and Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2022

Provides great insight to our hiring process

PROS

I love using Criteria to get more objective data points about candidates before we make a hire. We consistently use their assessments to better understand a candidates capabilities and if they have the personality traits that will allow them to succeed in their roles. I highly recommend Criteria to anyone that wants to add an online assessment product to their hiring process.

CONS

No major cons! The product does what we need it to do!

User Profile

Amy

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

A partner for us in hiring

Absolutely happy that I have this product to help me with my hiring.

PROS

I have been using HireSelect for just over a year now. It has been a great tool for me to use in weeding through the multitude of resumes. I have had success in finding great candidates that I otherwise may have passed over because their assessment tests fit the criteria for hiring.

CONS

They recently changed the platform. I am having some issues with using it, but my customer support person, Jessica, has been amazing helping me through it.

Victoria

Medical Devices, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Excellent Product

We find this product very helpful and user friendly for our organization.

PROS

We find this software to be easy to work with and interpret. Very helpful in assessing and determining if a candidate is the right fit for our organization.

CONS

We could not think of any cons at this time.

Jerikka

Machinery, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Review

Customer service is exceptional.

PROS

The ease of connecting the application to the tests and being able to track applicants within the system.

CONS

I really enjoy using the software. The new setup is a little different but not bad.

Nadina

Hospital & Health Care, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Great Tool, Legally Defensible and Accurate

Great company. Very adaptable flexible and fair. I promote it to my HR peers.

PROS

This software is reliability and validity tested. I've used it on some very tough and unique positions and it was spot on every time. Some of our greatest stars were hired through this. I would recommend for sure.

CONS

There are great features and great customer support. I would like to see more targeted tests for specific jobs but overall its really good. I wish I had the opportunity to use more of what it offered in terms of my time.

Reason for choosing Criteria

Price Point, Quality, Professionalism, Reliability and Validity Tested. User friendly and strong customer support.

Reasons for switching to Criteria

Wanted more professional site.

Nanette M Carvalho

Human Resources, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great reports and easy to read

These assessments are the only piece of objective criteria an employer will receive about a candidate. Often times a candidate might interview well but when the assessment is done it will show they have low abilities in taking in and applying new information with speed and accuracy. In these times when businesses need people to learn quickly, the assessment can really help us identify who will not need repetitive training.

PROS

I like the ability to customize the reports based on the job function, picking specific assessments we'd like to include for each type of job. I also like the explanations that are provided for each of the scales. It makes the information easy to understand.

CONS

The only con I have is that there is no option to purchase a smaller "bundle" of assessments. I am a consultant working with small businesses who don't do a lot of hiring each year but who could benefit from the assessments. It would be nice either I or my clients could purchase a certain numer of assessments rather than buy "per year". A company I previous did assessments through (Prevue) offered assessment bundles of 10 - 20. The cost per assessment was appox $100 (based on the size of the bundle) This made it cost a bit more manageable for the clients we worked with. So my recommendation would be to offer a bundle of assessments in numbers of 5, 10, 20 or 50. I'd really like to hear back from Criteria if this is something they will consider.

Reason for choosing Criteria

See comment above

Reasons for switching to Criteria

The one client who uses Criteria used to use Prevue. When I left my previous company and opened my consulting business, this client came to me. I recommended they use JazzHR as their applicant tracking system, and Criteria integrates easiliy with JazzHR. Because Prevue charged per assessment, this client was unwilling to assess each candidate. They are a larger business and there is a bit of turn over so we wanted to assess all candidates prior to interviewing. We used to interview first and then assess, only to find the candidate had low abilities or personality traits that were not a match. Interviewing first wasted a lot of management time. So now we assess first and if their marks fall in the permitted ranges, we then move then forward to an interview. So for this client, being on an annual agreement for unlimited assessments has been a positive move.

Vendor Response

Thank you for sharing your detailed feedback with us. We are delighted to hear that you find our reports easy to read and appreciate the ability to customize them based on job functions. Your positive comments on the explanations provided for each scale are greatly appreciated. We understand your need for more flexible assessment purchasing options, especially for consultants working with small businesses. We appreciate your recommendation and will explore ways to provide more tailored solutions to meet your needs. It's fantastic to hear how our assessments have helped you identify candidates' abilities accurately, especially in terms of learning speed and accuracy. We are committed to providing valuable insights to support your hiring decisions effectively. We so appreciative to have you as a part of the Criteria community and value your feedback on our platform. Your insights help us improve and better serve our users.

Replied February 2024

Showing 1 - 25 of 119 Reviews