We went with Deel, even though they were slightly more expensive than comparable products, solely for their customer engagement and service factors. They have been a boon to our studio's ability to hire internationally and compliantly, and we could not have done this without them. We consider the Deel teammates assigned to our studio as a part of our overall payroll and HR team and chat with them constantly to better serve our teammates, but also to help improve the overall Deel experience for small businesses like us, who are looking to go global and tap into the talent around the world but lack the means to do it themselves.

First and foremost, the customer service is top-notch at Deel. Their teams are responsive, knowledgeable, and also self-aware enough to know when they may not have a ready answer, but they do know how to find and deliver one in a timely manner. We love the flexibility of options for hiring internationally - be it as an EOR or as a contractor but without the overhead of compliance and ensuring we're adhering to international requirements and laws we do not understand. They're also always listening to suggestions about how to provide better services and options, regardless of company size, which as a small company, we greatly appreciate.

There are still some rough edges with Deel's billing system and fully fleshing out some optionality within different countries, but while this is something we don't particularly see as a pro - the opportunity that the Deel team has taken to turn cons into wins balances these negatives out. They will work through your understanding and take suggestions -- it's never a "this is it, so deal" from them. They remain collaborative and aware of their weaknesses and areas for improvement. Sometimes billing statements aren't the clearest unless you talk to their support team to decipher them, but we've already seen updates on this front and look forward to continual improvements.

It's been easy to use and a life saver for remote work.

Deel makes compliance easy worldwide for both employees and contractors.

It is a bit pricey for having international employees.

Nothing short of bad, a road full of hiccups and disaster. it was so bad that <2 months in we started looking at switching to another provider.

1. it allows you to hire and pay remote employees in a long list of countries and comply with the local laws 2. the onboarding uploading screen of the documents needed is fairly straightforward

1. the admin has no clue where each one of his onboarding employees is at in that stage (if they have finished it , if there are bottlenecks 2. the UI is nothing short of a disaster - in order for you to try and find things like trying to resubmit expenses you need to click on your contract instead of actually have a dedicated expenses section. it feels that it was built as an after-thought 3. we've switched from another similar tool where we thought wasn't great but Deel is a freefall (it took me to get the actual counter contract once I've signed mine digitally a week, they aren't really aware of the local legal or much of the regulations so their support isn't really helpful and disconnected form your customer success. 4. we've been on the phone with them daily for over 6 weeks now past the onboarding to try and solve so many hiccups including miscalculations from their end of payments, lack of benefit enrollment

I like the employees engagement features It handles business workforce management easily It is very helpful when it comes to on-boarding and benefits administrations

With, it has been smooth. However, it is not the cheapest option available

Amazing, I really like it, more people should definitevely use it!!!

It is clear and user friendly, it has all the info that you need and it is super fast and on time always! International tansfers can be hard to manage but Deel makes it amazingly easy!

Does not have an app, and really average it is all good.

I've had a great experience with Deel, from implementation and ongoing support.

Deel is user friendly and easy to use, and it has global coverage to streamline the process of managing contractors or employees globally.

I wish Deel could provide the local compensation data.

I'm a one person HR, Finance dept, so far.Deel helps me with processes that would take so long every month or, with new on/off boarding.

Super easy to use, set and manage on your HR, Payroll and compliance tasks.

A bit expensive for every payment you make, there is a fee.

Being able to pay worldwide in the same platform without having to hire an agency to do so.

It's very user friendly. Edit monthly payments by adding expenses or bonuses.

Have to enter to each profile to edit a payment to be due.

It has been superb, I really like to use it

Its really easy to use, it has great security and offers great advantages

Better costumer service, chat support takes too long to reply

This is very helpful when it comes to our company's payroll system.

None so far. All has been great and all has been working well

I had a really great experience so far.

Ease of use, plus they have Deel Card + Deel salary advance, which is really great!

I don't have any cons, it's literally amazing.

They start by getting your company solely on price comparison and once you sign, the honeymoon phase ends and they disappear which is not cool when dealing with global payrolls. After 3 months of no support or answers, I switched to a competitor and I'm not coming back with them.

Initially, they show you the software and possible perks and benefits you could get for a lower price point than other competitors (The Software is not that different from all of them), while stating we would have full support which was attractive vs their cost

Once you sign, they immediately leave you alone, with no real support whatsoever and difficulties setting everything up

1. An industry leader that entered the market early in terms of international salary and compliance.2. The solutions are relatively comprehensive, with both contractor and EOR options available. There are physical entities in Russia and Belarus, and our services are not outsourced through third parties.3.The platform itself is free, and services are charged. The overall price is low, with no startup fees. Compared to several other suppliers, Deel' prices have an advantage.4. The settlement exchange rate is close to our daily algorithm and is reasonable.5. Invoicing is done on the 25th of each month for settlement, and salaries are paid to employees on the last day of each month, which is more convenient for our internal salary settlement and adjustment.6. It is worth mentioning that [sensitive content hidden], the Sales Consultant we are working with, is one of the main reasons we chose DEEL. He is fluent in both Chinese and English, has a very positive and proactive attitude, responds quickly, provides professional services, and has a professional understanding of payment risks in Belarus and Russia. He will be in charge of our entire project and will also provide us with a customer service team in the future.

During our usage, there have been settlement issues due to exchange rate fluctuations, but [sensitive content hidden] was very helpful and we were able to reach a reasonable solution in the end. We haven't thought of any particular issues at the moment.

We have been a Deel customer for several years, and are overall very happy with the experience. It has made it easier for us to grow in markets were we do not have entities or benefits.

I truly like the EOR model of Deel. We have started using this feature more extensively and it has been a success for our ability to hire candidates remotely. We also use the contractor feature that is helpful to us as well, and is a cheaper option.

A company that grows changes a lot, and we have had quite a few CSMs over the years we have used Deel. Making building a relationship a bit harder.

Their CS team is the best. Periodically, they make sure to check in with us to see if there are any ways they can improve or assist. They will also make sure that we're aware of new useful feature or tool. Whenever we have a question, they make sure to respond asap and help us out.

What I like most about Deel is that they make sure you are compliant in every location you'd like to employ in. Whether there are policy changes in existing contracts, or you'd like to hire in a new country, I can count on their expertise and advise to make solid decisions about expanding our workforce.

I wish we could integrate Deel with our US HR system, to pull in the information straight to Gusto for example.

I've had a great experience using Deel. It allows our company to hire employees all over the world.

I like the customer service. The live chat function is very useful and all the customer service reps are extremely informative, professional, and helpful. Our account managers are also great and always available.

I'd like there to be a way to put in a contract details and see how much the total cost is with the breakdown for that specific person/role. I think it would also be helpful for Deel customer service/HR experts to meet with employees/contractors along with a member of our HR company. There are times that our wires are crossed.

I have had a great experience with Deel and it has allowed me to expand our talent across the world without putting a burden on me and my team. I can easily get any information I need from them and [sensitive content hidden] who I work with are wonderful!!

I love the ease of use with Deel and the resources that have to make sure we understand what our employer costs are, and what the requirements are in each country. The support/client success team we have as well are the most responsive I have ever seen, and are so friendly, intelligent, and helpful.

It is quite costly when we wish we could hire more people globally but have to keep out budget into account.

Overall experience is pleasant

User friendly interface, good customer support, flexibility with pricing policy, a lot of information on how to use Deel is available

EOR with visa support is expensive (one-off 7k+ for visa application looks over expensive)

We hire contractors across multiple states and countries. Deel has made it easier to onboard and pay them, as well as manage their contracts. It's nice to have everyone in one place.

The user interface can be a bit clunky at some times. Deel is constantly making updates to their platform and revising their workflows. Every update has improved the user experience so far.

Easy to use and very user friendly. A breeze to use!

There's a ghost $5 fee charged to me every time I process my payment. This is separate from the $5 you charge. In total, I'm always paying $10 to tranfer my money out of the deel account.

Easy to use product that allows our company to hire internationally and compliantly. They are working on the transparency of EOR costs and I can really appreciate that. Customer service is also quick. I'd like to think that I was one of their early customers and I can definitely say they have come a good long way.

International hiring can be a headache but Deel tries their best to make it easy.

Very positive

Ease of useVery quick implementation Customer service (shout out to [sensitive content hidden]) Was very impressed with how quickly we got our china team onboard back in December when I was out. I felt supported by the Deel team.

Future dating of existing contracts. Can’t amend a salary change until day of change

My overall experience with Deel has been quite positive. It's been a game-changer for my contracting gigs, offering streamlined global expansion and handling compliance in different countries, which used to be a real headache. The automated invoicing and payment options have saved me time, although I haven't tried the Deel Card yet. The user-friendly interface keeps everything organized. In summary, Deel has definitely made my contractor life smoother and more efficient.

Deel has made my life as a contractor way less complicated. It's more than just a payment platform – it's like having a friend who takes care of the boring stuff so I can focus on what I do best.

I haven't given the Deel Card a shot myself, but just looking at those transaction fees, it seems like they could pile up before you know it. Another thing I would like to use is to be able to send a transfer to NUBANK in Mexico, seems that this is not an official bank on your platform.

It did exactly what we needed it to do initially, which is administer contracts and payroll for our overseas offices. Everything works like clockwork which makes it very black and white with deadlines and therefore very easy to know what's what. Very easy to change contract details. When I was put in touch with the account manager, she was very friendly and keen to help however she could with any queries I had.

There was no support, and the support I do get is actually factually incorrect every time I manage to get hold of someone. I found myself sending gov websites to the people answering my questions to show them their answers are incorrect. One time I had a whole conversation with support and then it turned out the entire time they were looking at the wrong thing and so giving me the wrong answer, which felt typical.