--- title: "Deputy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Deputy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Deputy is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/deputy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [Deputy](https://www.softwareadvice.com/project-management/deputy-profile/) / Deputy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/deputy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/deputy-profile/alternatives/) # Deputy User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 775 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 562 reviews (73%) - 4 stars: 156 reviews (20%) - 3 stars: 36 reviews (5%) - 2 stars: 5 reviews (1%) - 1 star: 16 reviews (2%) ### Most mentioned pros - It has also helped us in decreasing our costs regarding wages because we are able to plan our shifts according to our sales and make sure that we are scheduling our staff in the right time. - Deputy has an insane amount of features that help with the management of a business, but we mostly use it for our schedules and shifts, which has worked amazingly because the platform allows you to work quickly and in a simplified manner. - The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. ### Most mentioned cons - When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. - The main downside is occasional inaccuracies in time tracking and total hour calcutions. - Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. ## Deputy customer reviews Showing reviews 1-25 of 775 (page 1). ### Deputy review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros A great tool to manage employee activity such as the daily check in and out and the holidays or medical leaves. #### Cons It has been a little confusing to learn for new in managers and sometimes the data loads in slowly on certain mobile phones. --- ### Great Scheduling Platform - Overall rating: 4/5 - Reviewer: Eva H. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, working with the service, sales and implementation team at Deputy has been great. They are fast and prompt and the platform is user friendly and integrates well! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how easy it is to use and it is easy for team members to navigate. Building schedules, adding templates, and managing team members hours and schedules is really fast. #### Cons Setting up the locations can be a challenge during the initial implementation period. Their initial basic messaging features are not that remarkable and so Messaging + is almost a necessity. #### Reasons for choosing Deputy We were able to get better configuration for our business size and needs with Deputy as a scheduling platform vs. what Paylocity had to offer at the time. #### Reasons for switching to Deputy The scheduling platform was so slow and would take forever to load. We frequently got ghosted on service requests. --- ### Good schedule and staff app. - Overall rating: 5/5 - Reviewer: Rocco S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. We have fully understood the Hr side and the onboarding as well as th uploading of personal documents. Schedule and rota writing is very smart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling and onboarding is very good. We also started to use the insights and sales forecast which proves to be a very useful tool. #### Cons Payroll reports don’t show what I need. It would be good to develop timesheet reports. I am currently calculating manually the split between holiday hours and worked hours. #### Reasons for switching to Deputy Opsyte was awful and lacked of mostly all basic functions we needed --- ### Takes the hassle out of scheduling - Overall rating: 5/5 - Reviewer: Orsolya T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very straightforward system. It is so customer friendly, makes the communication with staff members very easy, just makes my everyday tasks smooth. I could only recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My personal opinion, based on over two years of experience with this software/app is overall positive. Few reasons are: it is very easy to use, allows me to manage shifts and rotas so much simpler than any other program. Therefore, it saves times and takes a lot of hassle out of scheduling. I would definitely recommend it. #### Cons What I like the least is that I cannot see the names of the cover staff members on the schedule, however it works well with the regular staff. It might be just a matter of the way it is set up or the change of the level of access, and might be easy to solve this problem. --- ### Deputy timeclock software review - Overall rating: 4/5 - Reviewer: Amy E. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Deputy has most of the functionality we are looking for in a timeclock application. Our employees find it easy to use, and the punch details easily export to our payroll system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Managers can see the schedule and current punch-in information, and communicate with the whole staff through the app. This allows supervisors to keep track of who is working, and quickly make scheduling changes as needed. #### Cons When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. This can be frustrating when, for example, an employee returns early from a doctor's appointment, thinks they have punched in, but their supervisor finds out when approving timesheets that the punch was not logged. #### Reasons for switching to Deputy Our buying group, Ace has a relationship with Deputy and negotiates reasonable rates. We can talk to Deputy representatives in person at Ace conventions. --- ### Good product. Needs better support. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Average. Needs to improve sales team and support by a mile. They got potential but losing because of their crappy CS. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is easy to sue once set up. Setup takes a while and their sales or support is very lackluster and the CS is very slow. #### Cons Slow CS and they are not very knowledgeable. I end up setting up from other users. It is very hard to get answers. #### Reasons for switching to Deputy Just time management. Other stuff stayed with adp --- ### Deputy - a solid scheduling and timekeeping platform. - Overall rating: 5/5 - Reviewer: Tim L. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it operationally for a few years and found it easy and functional. Its very easy to make basic changes to scheduling and do timesheet approvals from a phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Detailed functionality makes it ideal for most aspects of managing staff scheduling, timekeeping, and outputting to payroll. Easy to use by employees. #### Cons Once in a while, employees would have issues with the app, but this would be temporary, possibly to do with connectivity on the devices. Its not the cheapest option if you have a lot of staff doing few hours, as its a per user subscription I think. #### Reasons for choosing Deputy Deputy was chosen by our company. I think I preferred Deputy to use, but could switch to ConnectTeam for the value. --- ### 5 Stars for deputy - Overall rating: 5/5 - Reviewer: Tania R. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very positive and our bussines has now been using it for a while and will continue to use in the future #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use. very easy for all my crew to use each day. love the pin drops so you can see where crew are clocking on and off #### Cons nothing, it is really easy for everyone to use and simply but yet great design. love it can say a bad thing about it #### Reasons for choosing Deputy easy to use, cost efficent and employees can use anywhere --- ### Great for scheduling but limited - Overall rating: 4/5 - Reviewer: Jenna H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Deputy is easy to use, you can cut/paste schedules, it has a cost analysis and easily integrates into an number of payroll systems. Would love if they built out the platform more though so they had chat etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to schedule, people can confirm shifts, shows cost analysis. #### Cons Limited functionality - We use it for scheduling only. Although I see the have a new HR function. Other systems like Connecteam have more functions and are generally cheaper. #### Reasons for choosing Deputy We have been using Deputy but will transition now to Connecteam for price and additional functions --- ### Easy and helpful scheduling tool for everyday use - Overall rating: 5/5 - Reviewer: Portia A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Deputy has been positive. It has made managing shifts and staying updated much easier. It’s a helpful tool for both staff and managers, even though there are small areas that could be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Deputy makes scheduling very easy and organised. It’s simple to use, and I like how I can see my shifts clearly and get updates quickly. It also helps with communication between staff and management, which makes work smoother. #### Cons Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts. Also, some features are not very clear at first and take time to understand. --- ### Payroll in Deputy - Overall rating: 4/5 - Reviewer: Nerissa C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very straight forward when approving timesheets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros "Import Scheduled Details" in the "Approve Timesheet" section #### Cons All the leaves will disappear from the timesheets if you choose by team when approve timesheet #### Reasons for switching to Deputy It was very slow when updating information through Wagelochj --- ### Deputy Helped us to go Paperless - Overall rating: 5/5 - Reviewer: Heather T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since implementing deputy payroll is more accurate, we save at least 35 hours of manual labour per week and we use 65% less paper. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and security for each member of staff. With the addition of the onboarding facility Deputy has become a vital part of our operation. #### Cons I wish the scheduling facility was easier to use on a mobile or tablet. As I spend most of my life on the move this would be perfect. #### Reasons for choosing Deputy Deputy customer service, cost, functionality and security features. --- ### Built for Hospitality - Overall rating: 5/5 - Reviewer: Jane L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall great, and the staff love it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process. #### Cons The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!! #### Reasons for choosing Deputy We were a Deputy user 3 years ago, then we changed to Ento for 2 years and now we're back to Deputy. The last time we used Deputy, it lacked the functionality we required to accurately communicate payroll info - this has since been fixed, so we're back. We miss the 'documents' function that Ento offered (see my comment above). --- ### Deputy solves scheduling and timesheet issues - Overall rating: 4/5 - Reviewer: Jessica D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered As a company in a dynamic business, we use Deputy to track employee hours, breaks, meals, and vacation requests. It's convenient to set up a time. We make good use of the ability to choose from several locations as well as the News Feed. They like how simple it is to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendliness of the interface is high. It gives just enough information to make decisions, without overwhelming the reader with facts that are unrelated to the topic at hand. #### Cons The inflexibility of Deputy's design architecture means that users cannot alter the interface's appearance. It would be convenient if each user could customize their own color scheme and background image. #### Reasons for switching to Deputy Planning is far less difficult than with other people. Our continued use of Deputy is largely attributable to the News Feed. The website and mobile app are both very user-friendly. Helpful for punching in and out, determining how long lunch breaks should be, and other workplace timekeeping needs. It's simple to track down needed paperwork. --- ### Amazing rota software, favourite to date - Overall rating: 5/5 - Reviewer: Hannah D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, the. best rota software I have used to date. I wish they would add some more features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy rota'ing and can see across multiple business areas seamlessly #### Cons No time clock software, would be good to have employees clock in and out #### Reasons for choosing Deputy Better payroll integration and chat function --- ### All your scheduling needs in one place! - Overall rating: 5/5 - Reviewer: Lori N. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Deputy delivered everything they promised very well! Its the perfect app for streamlining team scheduling and keeping track of timesheets easily! Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deputy is a great tool for communicating with your team and managing their scheduling and timesheets! #### Cons Deputy has limited features for the price when compared to other platforms in the same segment. --- ### Highly recommended, deputy is awesome for shift scheduling - Overall rating: 5/5 - Reviewer: Miranda N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that there is an app, very user friendly ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how the shifts are easy to pick up, and you can remove yourself from a shift with ease. #### Cons I have no complaints, I wish every company used Deputy. --- ### Great product for scheduling your team! - Overall rating: 5/5 - Reviewer: Andy C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy for us to setup schedules but also equally easy for our workers to set their unavailability for our scheduling. #### Cons There really isn't anything that I dislike about it. It is very easy to use. --- ### Easy to use and efficient for staff rostering - Deputy - Overall rating: 4/5 - Reviewer: Sunil B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, easy to use and efficient for daily operations because of interface, and real-time updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User friendly interface! Aesthetically pleasing! Not too cluttered! #### Cons Lack of customer service support, along with few customization options, and lack of accessibility features! --- ### Deputy - The Best Online Clock-in System! - Overall rating: 5/5 - Reviewer: Nathalie S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I loved using Deputy every day. What's not to love? Everything is laid out for you in a very simple, yet pleasing design. You can clearly see your schedule and any upcoming time off. Clocking in and out is super simple as well. I loved using Deputy at every company which was smart enough to implement it! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the easy-to-use layout. It's super user-friendly making it truly a no-brainer to navigate and use daily. #### Cons Honestly, I loved Deputy and had no issues with it. My complaint is that my company stopped using Deputy and switched to an inferior time-keeping system. Deputy was much better. --- ### Recommended, but not for everyone. - Overall rating: 4/5 - Reviewer: Greg H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It did improve our capacity to track where and when our workers were and how our costs should be distributed along our projects. In other words, it has been a good tool to admin/track/adjust our efficiency. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand. #### Cons Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify. #### Reasons for switching to Deputy Google Timesheets didn't have a specific app and it used to allow users (workers) to manually input wrong data. --- ### Deceptive conduct - Overall rating: 1/5 - Reviewer: Trent O. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. #### Cons Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. #### Reasons for switching to Deputy I was lied to about the features and functionality available --- ### Outstanding Customer Support - Overall rating: 4/5 - Reviewer: rachael c. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Since implementing deputy towards the end of 2015 in our business, I have worked closely with Jake and Joseph on making the system work with ease and ensure we are using the system to its potential. Our business has a high turnover of transient employees who work varied hours and days of work which makes it hard for our managers to roster efficiently. The team at Deputy have worked with us to add custom features which can help with our daily struggles in turn saving us time and money by being able to roster effectively and ensure we are being compliant at each step. As the Payroll officer for our Australian and New Zealand region, Deputy have allowed me to streamline the fortnightly payroll process. Removed the need for any manual inputting, in turn ensuring we have time for quality checks, within our limited time constraints on payroll day. We are a fast paced business and this system works extremely well for our managers creating and publishing the rosters, as well as confirming timesheets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Worked closely with our team to add additional features required Fast response time Realistic time-frames Great problem solving skills, and solutions Helps with rostering efficiently, Forecast of costs, Ensures Compliance Reporting functions Payroll inputting has reduced from 1.5 days to 1Hrs due to new seamless payroll integration New upgrade of system is more user friendly and responsive #### Cons More updates on system features/upgrades to come More training for Support staff on system set up Doesn't do 'Modern award' interpretation. Although we have now got the system to interpret the Award this was a lot of custom features we worked with the Development team on. --- ### Reduce scheduling time impact on your business - Overall rating: 4/5 - Reviewer: Anthony M. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We have over 170 staff in 6 regions nationally. We are looking to expand this to our international teams. We operate event merchandising at venues all around the country, however, we cannot install fixed hardware to have our team clock on and off for their shifts. The Deputy experience for our team created greater transparency and opened up a more robust communication culture. We operate under 3 awards across the business based on location and our team can work in multiple locations, so we needed to develop a script to understand how all the awards needed to interact with each other. Thanks to the thorough API library we were able to completely customize scripts and reports to cut our timesheet approval experience to less than 1 hour on a Monday and the payroll team was able to free up 2 entire days from their week. Our rostering team has been able to reduce the time working on roster production to 2 days and maintenance of the rosters has become a much more simple task - this can often be done in the app! Deputy has allowed our business to scale without increasing our scheduling workload. We have expanded our operations team to focus on our business practices and service delivery and because Deputy is part of our team now we have far greater visibility than ever before without additional time invested. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No fixed hardware required Scalability News Feed has our team communicating more openly Custom Reporting Award Interpretation - Once scripts written (we run with 3 different awards) App Experience Quick Payroll/Timesheet Approvals #### Cons Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields. --- ### No joke, Deputy will only sort employees by first name for several high-use functions. - Overall rating: 3/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Meets some of my basic needs. Total fail when it comes to customer service and certain basic needs like the ability to sort staff by last name. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Relatively easy to get staff setup. Ipad, mobile and desktop integrations are good. #### Cons When looking at timesheets on screen, Deputy does not allow employees to be sorted any other way than by FIRST NAME! Seriously, such a basic function is has been lacking for our entire time with Deputy (~5 years). I keep thinking this has to be on their radar and will get added, but nope! Still organizing my staff like their a class of 2nd graders, lol! Also, many promised integrations (like Square and Xero) have been highly problematic for me. I've just given up. I export raw data from Deputy into spreadsheets and handle it on my own from there. Failed promises. Abismal customer service outsourced to non-English speaking countries. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/deputy-profile/reviews/?page=2) --- Deputy Reviews, Pros and Cons - 2026 Software Advice