Salesforce Service Cloud vs Trello

RATING:

4.4

(755)

Salesforce Service Cloud has 755 reviews and a rating of 4.43 / 5 stars vs Trello which has 34218 reviews and a rating of 4.5 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (755)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
7.5 / 5
Customer Support
4 / 5
3 / 5
Functionality
4.5 / 5
2.5 / 5
Last Review Written
May 14, 2024
April 19, 2019
Pros/Cons
  • Pros

  • Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
  • I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
  • Cons

  • The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
  • Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
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  • Pros

  • I found the software user friendly and I enjoyed the responsive design and easy to understand pricing system. I also liked the familiar Kanban board design.
  • I liked the ease of use, the interactivity, and the great features that it has, even in the free version.
  • Cons

  • Sometimes the emails get lost in spam or are hard to find so people can miss updates. I wish it has a desktop notifications.
  • Actually I do not have any complaints about the software, it has work greatly. Maybe the only problem would be that you need internet connection.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos