The main benefit our agency has received from this product is the ability to streamline the enrollment experience for our clients. On of our top goals, as it relates to interacting with our clients and prospects, is to teach. We want people to deepen their understanding of healthcare, and their benefits options. Ease Central has helped us further our mission.

Our agency has committed to using Ease Central as our default system. Though we use others from time to time, Ease Central continues to be the most user friendly choice we're aware of - For employees, company admin, and brokers like us. The reality is - Benefits administration can be complex... Having said that, Ease makes it as simple as our agency has seen.

There are a few small features that we've requested, and that the Ease Central team is working on. Our first BIG feature request has been implemented - COBRA automation through our preferred COBRA vendor... Outside of that, we'd love to see the system auto-generate term forms for employees who are no longer with the employer or eligible for benefits.

When we selected EASE we were looking for a platform that would be simple to implement and would reduce administrative work time for our account management staff. We have found EASE can accomplish those tasks well. While we did need to designate time for implementation and training for our staff as well as our clients, we found that time spent on ongoing service work reduced.

The Ease of implementation and carrier connections.

The lack of options in the H.S.A. contribution build and the cap on broker users.

It's been... Okay. Support and billing really need to learn that they aren't the most important people in the world and should have a way better attitude.

Nice graphics, Clean Design. Easy on the employee side

COMPLICATED, lacking features, PRICING.

Overall experience with ease has been good. The best features I personally like is the rate quoting tool, tracking of employees, and the enrollments.

I liked the ease of learning and using the system.

I feel sometimes support wasn't as helpful and getting our Agency subscription/billing fixed was a hassle.

I have used Ease almost every workday for almost 3 years and love that they are continually improving the system to be more user friendly for brokers, employers and employees.

The simple and quick setup process to add a new benefit offering or even a new client.

The customer service is a bit stretched for knowledge and availability The carrier connections are not as extensive as some other Ben admin systems

I use Ease as a broker partner and as an employee of a group - I have experienced the system for set up through enrollment on the admin side as well as on the employee side.

Simplicity of enrollment, for members (new hires and renewals). Document storage for past enrollment and changes. Quick set up, and easy to change rates and benefits if needed.

ACA reporting - this can be challenging and sometimes they are not able to fix mistakes that occur (such as newborn dependents don't show up until the month after their birth). EDI capabilities with Core medical carriers (they are adding new carriers everyday for what they call Ease Connections, but no medical carriers yet). Ability to class out products - you have to make a new plan for a different class, you can't use the same and just have class distinctions.

Really good from our agency and the customer implementation, the simplicity is what a customer needs and they delivered that.

Simplicity of navigating through the software and the onboarding process is truly excellent.

The lack of book of business reporting, they can have a better reporting system

Ease has been great. Once you have your data input, managing groups is easy. They even have the ability to connect to the carriers so that when a change is made in ease, it automatically updates the carrier with the change.

Ease is an intuitive product with features that are easy to learn and use.

It almost feels like you need to hijack the system a little bit to use it for underwriting a new group. The verbiage and instructions are geared toward a typical open enrollment and it can confuse employees who are completing applications for underwriting purposes.

This has simplified my clients and their employees to enroll onto the Benefit Packages that I sell. It has made it easy for my staff to enroll and terminate employees as well.

It takes only an hour or so to set up a company onto Ease. We then review it with the client before we release it to the Employees.

Sometime the functionality of the product it specific to Large Group and has to be adjusted for Small Group

My group enrollments and renewals are streamlined with the Ease platform. In this day and age you can't ask for much more than that.

Having all of my group's vital information at my fingertips is what is most exciting. The Ease of employee enrollment is extremely exciting to me.

I wish there was a file feed option. This would allow all of the entered data to feed directly over to said carrier.

It's a solid platform. It can always be better, it can always be cheaper, customer service could always respond faster and it can always expand, but it's a good product. The same can be said about most other HR and benefit platforms.

I like that a good portion of our client information can be stored in one place and that most of that information can transfer onto forms for us and our clients.

Not everything transfers well, so we usually still need to edit forms and reports that get generated, and the Ease Connect that forces some clients to use an EC to Carrier feature has not gone over well with all but one or two of our clients.

Several years ago, we used Ease to manage the benefits of a large employer with multiple benefits and multiple eligibility rules. The group was managing their benefits manually and via spreadsheets. The group was able to implement everything in Ease. An Ease representative made himself available over a holiday to help us import data and implement this group.

Ease provides a great platform for onboarding and benefit enrollment. From the setup side, Ease is one place to store all benefit plan information, eligibility rates, employee demographics. I use Ease as my go-to place when I need to reference enrollment or benefit questions.

I do not have anything specific I can say I do not like about Ease. There are continual enhancements being made and sometimes I do not know about the functionality until I am processing a change or a renewal.

It has been ok. Support is getting better but I oftentimes figure things out on my own.

I like the simplicity on the employee's end.

The back-end setup can be complicated and time-consuming. There are always issues that are unpredictable. Even when running tests there are scenarios that come up that end up in errors. Training is poor on the product. It has been a learn-as-you-go experience.

Overall, have been very, very pleased, and our employers have been overwhelmingly happy. Even those we more or less forced into moving to the platform have come back and said how much they like it. It's made our admin lives much easier.

The efficiency and accuracy - save us (or our employers) a lot of time that we were previously wasting, having to follow up on paper forms to get missing information, figure out what something said that we couldn't read, etc.

There have been a couple of things that are inaccurate or incomplete. For instance, the program seems to automatically default to saying the Rx coverage is NOT creditable...but most of them are. There has also been at least one case where the detail of the BCBS lab and x-ray benefit was not exactly accurate. We can "fix" these, but we DEPEND on the program to do most of this for us.

Better record retention and reporting for all aspects of employee benefits.

Intuitive navigation Ease of set up of benefit plans, with their inherent granularity Very easy to create open enrollment menu for participants

1) Not enough payroll vendors have current APIs for connectivity with Ease. 2) Statutory market (<100) medical carriers not yet connected with APIs for eligibility; large group (>100) connected via aggregators.

LOVE that EaseCentral provides brokers with a single source, easy-to-use system that integrates onboarding, employee benefits, payroll and many additional HR and compliance features to support and bring value to our small business clients. Complex (multiple eligibilities, classes, locations, ...) and customized benefit options are made simple for the employee - allowing them to compare benefit plans, enroll and access their benefit information 24/7. EaseCentral has been an invaluable tool and has allowed us to grow our business and better serve our clients.

Brokers and Admin are not copied on emails they send out from the EaseCentral site. Unable to search all Employer Groups by an employee's name.

My work requires obtaining accurate census details and the Ease provides that at a moments notice. It speeds up my work in getting insurance proposals and reduces the work my employer clients have to do. The excel spreadsheets makes it so easy to customize each report.

So easy to conduct enrollments and keep health information confidential. Employees can enroll at home where they can discuss choices with a spouse and have access to medication details for the necessary medical information required.

The customized reporting option is great, but it's a little complicated to get started and took some time to get good at it.

Enrollments are so much smoother, whether for a new hire, a renewing group or for a new group. It saves so much time not having to go over handwritten paper apps any more. More complete data is also available at my fingertips, easy to find and access. No more having to dig through the files to find a rate sheet, or manually calculate a family level premium.

I love how smooth the enrollment process is for the employee, the group admin, the brokerage, and the carrier. No more having to go back and forth with missing data, illegible handwriting, incorrect effective dates, etc. Plus, having the contributions, and benefit details right there for the employee, it makes their options and costs easy to see in order to make an informed decision.

The search function is a bit limited. When searching for an employee, it will only search within the selected status, ie "Active", so it can make searching a little more complex than it could be.

Ease is great for Small business owners. Ease is a multifunctional tool that helps with all aspects of having employees. There is no need for employees to complete multiple forms and applications and changes are a breeze.

The reports are sometimes missing information during benefit open enrollment. Be careful with newly eligible employees during open enrollment. They must complete both current and open enrollment plan selections.

Love, Ease. We have needed a platform like this for years.

How it gathers all the information we could possible need about a company and its employees in one place. How efficient it is to enroll & re-enroll employees.

I wish there were more CRM features in Ease. Adding custom rates doesn't always work out for me. When an app for a carrier isn't in the library, I wish we could add it immediately and no have to wait for Ease to add it.

The ability to give clients a portal in which employees can enroll in benefits without the hassle of paper forms.

The ease of use, the fact that we have complete control over the site set up and do not have to rely on the team at EaseCentral to set up sites on our behalf

Waiting patiently for file feeds to the carriers to be set up. The only piece of EaseCentral that is lacking is the inability to actually send enrollments to the carriers. But I know they are working on it.

No need to hire additional staff to manage growing book of business. Ease allows our team members to process enrollments in a fraction of the time versus paper method.

Online enrollment platform is simple, clean, and mobile friendly. Support and development is broker centric. Constant improvements and upgraded without losing it's core functionality.

Does not have the CRM and AMS capabilities I wish it had.

Overall one of the best and simplest systems I have worked with

Streamlined benefit administration with the ability to save HR department hours of work by automating.

Customer Service contact can be delayed as they are on the west coast.

Saves me time processing eligibility and managing open enrollment

No more paper, no applications slipping through the cracks, and I no longer have to decipher untidy handwriting. Open enrollment is so smooth and much more organized.

I'd like to see more integration with major carriers so we can send enrollments/terminations/changes directly to the carriers through EaseCentral.

Convenience, ACA Reporting, Access to deduction reports, one convenient spot to access all enrollment forms.

One place to include all benefits and applicable information that is easy for employees to see. Navigating through an Open Enrollment process using EaseCentral has been a breeze for the majority of our clients.

I wish the system had more options for auto-feed on plan info, rates, etc. Sometimes the hold time for customer service can be a little bit long, but it's generally very quick!