EchoSpan Flexible 360

RATING:

4.8

(59)

About EchoSpan Flexible 360

EchoSpan’s 360-Degree Feedback tool is a cloud-based solution that provides information to employees about their professional strengths and opportunity areas by collecting feedback from their co-workers. Administrators can create customized projects, manage respondents, view real-time status information and download reports through the project dashboard. The reports can be viewed in pre-defined templates or customized to provide specific data points on graphs or charts. Users can also export data to Microsoft Excel for additional analysis. The tool includes an integrated development planning module, which helps employees build and manage professional improvement plans based on the results of their 360-degree feedback review. EchoSpan uses at-rest and in-t...

EchoSpan Flexible 360 Pricing

EchoSpan offers a pricing calculator that enables you to generate estimates for each version of the tool that we offer.

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Not Available

User dashboard
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EchoSpan Flexible 360 Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for EchoSpan Flexible 360

1 - 5 of 59 Reviews

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Easy to Use Platform and Great Support Team

EchoSpan Flexible 360 is our go-to platform to launch 360 degree feedback assessment for all of our clients to support our Leadership Development and Coaching programs.

PROS

When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators.

CONS

There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development.

Reason for choosing EchoSpan Flexible 360

Better price point and a more tailor fit solution.

Reasons for switching to EchoSpan Flexible 360

It was clunky to use

Anonymous

501-1,000 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Excellent service; Quality Product

PROS

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

CONS

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

Reason for choosing EchoSpan Flexible 360

recommended from a colleague; quick service and help set-up (thank you [SENSITIVE CONTENT HIDDEN])

Reasons for switching to EchoSpan Flexible 360

the ability to analyze data at competency and super competency level

Jackie

Human Resources, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Customer Service is top-tier.

PROS

We appreciate the ability to customize our report components and use our proprietary questionnaire. The customer support is responsive, consistent and timely and they have been open to our suggestions for software updates as well.

CONS

We would like to see the platform look more current and be a little more intuitive. We would also like to see the review progress data to be displayed in a more visually appealing way. At our level of membership, we don't have ready access to our overall review data so we aren't able to study that data without significant financial investment.

Adrianne

Financial Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2024

EchoSpan's Phenomenal Customer Support and Responsive Development Team

Overall, our experience with EchoSpan has exceeded our expectations. As mentioned previously, [sensitive content hidden] was truly phenomenal to work with. There were also new features that were developed, released to us, and refined during our review cycle, which made the reporting functionalities much more useful and informative for us. EchoSpan considered and implemented our feedback very quickly.

PROS

The support provided by [sensitive content hidden] was exceptional. She was extremely responsive, patient, and answered all of our questions (sometimes multiple times) to ensure that our review process and reports were tailored exactly as we preferred.

CONS

The admin platform can be a bit confusing to navigate and could perhaps be simplified or made more intuitive in the future. More explicit confirmation on reporting pages that reports are not being automatically distributed to targets when generated would be appreciated.

Peter

Hospital & Health Care, 10,000+ employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Echospan is the best choice for our organization

PROS

The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation.

CONS

Echospan is a bit more expensive than other tools on the market, but it is worth the extra money.

Reasons for switching to EchoSpan Flexible 360

Customer service was terrible and the Qualtrics 360 was very complicated to set up.