EchoSpan Flexible 360 Software

Find out more:

PriceWatch Demo

Find out more:

PriceWatch Demo

About EchoSpan Flexible 360

EchoSpan’s 360-Degree Feedback tool is a cloud-based solution that provides information to employees about their professional strengths and opportunity areas by collecting feedback from their co-workers. Administrators can create customized projects, manage respondents, view real-time status information and download reports through the project dashboard. The reports can be viewed in pre-defined templates or customized to provide specific data points on graphs or charts. Users can also export data to Microsoft Excel for additional analysis. The tool includes an integrated development planning module, which helps employees build and manage professional improvement plans based on the results of their 360-degree feedback review. EchoSpan uses at-rest and in-t...

EchoSpan Flexible 360 Pricing

EchoSpan offers a pricing calculator that enables you to generate estimates for each version of the tool that we offer.

Starting price: 

$99.00 one time

Free trial: 

Available

Free version: 

Not Available

Close

Image 1 of 5

User dashboard

EchoSpan Flexible 360 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 46 reviews

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Easy to Use Platform and Great Support Team

EchoSpan Flexible 360 is our go-to platform to launch 360 degree feedback assessment for all of our clients to support our Leadership Development and Coaching programs.

Pros

When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators.

Cons

There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development.

Reasons for choosing EchoSpan Flexible 360

Better price point and a more tailor fit solution.

Reasons for switching to EchoSpan Flexible 360

It was clunky to use

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Excellent service; Quality Product

Pros

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

Cons

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

Reasons for choosing EchoSpan Flexible 360

recommended from a colleague; quick service and help set-up (thank you [SENSITIVE CONTENT HIDDEN])

Reasons for switching to EchoSpan Flexible 360

the ability to analyze data at competency and super competency level

Maria

Time used: Free Trial

Review Source: Capterra

4

Ease-of-use

out of 5
3

Customer support

out of 5

May 2016

Overall, a good experience!

I have just recently started using the system and overall, I like it! It has many more features then the old system I used to use. I like that you can upload Targets and Raters into the system without manually entering them (old system I had to!). You should be well versed with some type of 360 Survey administration background to get around and through the system. You have resources if you are having troubles but you really need to figure the system out independently. When you have an issue you need to send an email to the helpdesk. They are responsive and helpful but if you have a big issue it can take a while to explain it by typing your issues and waiting several hours to get an answer. I haven't gotten used to not picking up the phone and calling for help. That part can be a little frustrating especially when you have client's breathing down your neck for an immediate answer. The helpdesk does their best to help and they are always friendly. Really love the flexibility of the report on what you can include. The report is very easy to read overall although I found a few glitches now and again. Once I reached out to the helpdesk they took care of it quickly. I am happy with the new system and look forward to continuing to learn more!

Response from EchoSpan

Maria, we sincerely appreciate your feedback. It is important to us that our clients are completely satisfied with their experience with EchoSpan. We do understand that, due to the complexity and timing of some of our client¿s reviews, they require a more dedicated support approach. We have an Enterprise support program that can be opted into that provides clients with onboarding assistance, phone and email support from a dedicated senior client manager, and a 2 hour support request response time. In addition, we conduct a weekly training webinar on Mondays and a weekly Q&A webinar on Wednesdays for our clients so they have direct access to our Support team.

Replied May 2016

Ardi

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Superb, Flexible, Right-Priced with World-Class Customer Service

In order to direct our customers in their journey to executive positions, we needed a custom 360 survey. EchoSpan staff have been there every step of the way advising, consulting, training, troubleshooting, testing, demonstrating every detail of our solution. Our pilot ran almost flawlessly with very little to adjust.

Pros

Question bank of over 350 questions in different management and leadership categories, flexibility of just about anything we need, regular weekly customer meetings and the ever-ready customer support team who act promptly and follow-up to make sure all's well.

Cons

We are yet to discover any! So happy with our choice.

Reasons for choosing EchoSpan Flexible 360

We had a selection criteria based on features, ease of use, support, training materials/video and EchoSpan met us at 8/10 in all the categories.

Shawn

Company size: 1 employee

Industry: Human Resources

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

Great product with outstanding customer support

I have been completely satisfied with EchoSpan because (1) the product is great and gets regular updates to make it even better and (2) the level of support is outstanding. I am very much a "figure it out on my own" person, so the online videos, tutorials, and help features were usually all I needed. But any time I had a question or problem I couldn't resolve on my own I got knowledgable, quick support from the EchoSpan team. These two factors make it really easy to refer others to this product.

Pros

As an independent contractor, I need a flexible, customizable 360-degree feedback platform that allows me to run multiple projects for multiple clients. EchoSpan provides that plus a host of other features that allow me to respond to almost any client need. I found a number of features helpful, including (1) the editable competency library, (2) automation features that help with the logistics of a project, and (3) the regular updates that add functionality to the application. Overall, the biggest advantage of this product for me is the ability to develop, administer, and report multi-rater projects that vary in scope from the simplest survey to the most complex design.

Cons

As with any product, there is a bit of a learning curve. With that said, if you've got some experience with administering these types of projects, you will likely feel "at home" pretty quickly. There are a number of helpful tools in the application to guide you through projects, so straightforward projects are pretty simple to run. As the complexity of the project increases, you will need to dig deeper to get the results you're looking for -- which I don't think is unusual for any system.

Popular EchoSpan Flexible 360 Comparisons