What is Employee Navigator?

Employee Navigator is an all-in-one cloud-based benefits administration and HR management solution designed to provide benefits and HR management for companies of all sizes. Working with insurance brokers and carriers, Employee Navigator allows the HR department to offer comprehensive benefit packages and simplify benefit administration operations. Other key features include employee on-boarding, PTO and asset tracking, payroll integration, and self-service login.

Benefits administration allows HR team members to easily manage and track benefits for all employees through an online dashboard. The HR team can monitor enrollment status, manage benefit contribution, review important documents, and compare and enroll benefit packages. Employee Navigator is able to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

96 Reviews of Employee Navigator

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(60)

60

4 stars

(30)

30

3 stars

(4)

4

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 96 results

September 2019

Mark from Collateral

Verified Reviewer

Company Size: 51-200 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Employee Naviator is hard to beat... but could be slightly better for brand new users

Employee Navigator is the Microsoft for employee benefit management. There isn't a setup or situation that this software can't handle. Being one of the largest software solutions of this space, its already connect to tons of insurance companies. It feeds data instantly and stays up to date as data changes. Portals include, other vendors, broker, employer and employees. This makes it easy to keep good communications.

Pros

I love how this software is built for any situation. Crossing state lines, different pay rates, different classes, different plans offerings and on and on....

Cons

As a brand new user, you will feel overwhelmed creating you new groups. The new user training/tutorials could be a little better. Make the training more predominant to new users. Also, offer 24 hour coaching for those learning the system for the first time.

December 2019

Jacqueline from CIA Insurance & Risk Management

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

If you care about tracking EOIs and compliance overrall... this one is for you

Pros

It has a great user interface and is easy for HR and employees to use. We received feedback from employees that the online enrollment flow is easy to use during our very first Open Enrollment on EN and that is saying something if the employees find it easy to use! Also the Evidence of Insurability tracking is easy and seamless. We and our client struggle and spend hours tracking and reviewing EOI from other systems while EN's is easy to build on the plan side and easy to understand from the employee and HR views. We also love the carrier integrations. We mostly have ancillary carrier integrations, no medical ones yet. I manage the 834 EDI feeds on the self-service system for our medical carriers and that is also easy to use. Finally we love the automatic reminders that can be scheduled for new hires and open enrollment and we love the ability to customize the notifications for different actions in the system both for broker and for client's HR team.

Cons

It is a rules-based system so if you have clients who like to make their own rules , well then this will frustrate them. You do have the ability to manually edit effective dates of enrollments and coverage amounts but otherwise the extra effort of tracking and processing special exceptions will exhaust you and the client and it will also make the option of carrier integrations an impossibility because you will have so many error discrepancy reports to fix. You also only have one person from your agency who can contact service on your behalf unless you pay extra for another premier user. Sometimes this can be frustrating to funnel every question and issue through one person.

Reasons for Choosing Employee Navigator

EN's User interface was better and we liked that EN is not owned by an insurance company, it is independent like our agency.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

March 2018

The front end needs work with regard to navigation but the back end is where the real trouble lies.

An automated healthcare enrollment portal for our contract employees.

Pros

This software has helped us launch and maintain our employee healthcare benefits platform. I like the ability of the software to engage our employees and allow them to manage the process of enrollment firsthand.

Cons

Accuracy of data management has been a real issue with this software. Information entered into Navigator at times has not translated into the actions intended. As a result, we've had to deal with rate issues, healthcare enrollments and cancellations being missed, and a host of reporting issues.

September 2019

Karen from Esser Hayes / Assured Partners

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Biggest Bang for Your Buck

Pros

What we and our clients love about Employee Navigator: it's very user-friendly, no need to print New Hire and Open Enrollment documents/handouts, abiltiy to add employee "tasks" and track those tasks, it's self-service, available 24-7, everything is on the portal. This saves them time and money.

Cons

Setting up the plans for Vol STD and Vol LTD can be a little tricky and you really need to pay attention to the plan "rounding rules". Failure to do so will result in inaccurate employee costs.

September 2019

Jake from Conner Insurance

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

EN Review

Overall it has been great learning and using EN. We often tell our clients it's the "Ferrari" of ben. admin systems and that's because we believe it is. We believe that they have put in the time and research to put out a quality product that, especially for the cost, is great for us and our clients to use. While the system can't do everything, it can do a lot of things and makes administering benefits easier.

Pros

I love the ease of use. As a non-IT professional, it was easy to learn and is easy to build our groups.

Cons

It is a "rules" based system, so there are some functions EN cannot do for what we need.