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Employee Navigator vs QuickBooks Payroll

Employee Navigator vs QuickBooks Payroll

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Overall Rating
4.6 (147)
4.4 (904)
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.7 / 5
4.3 / 5
Customer Support
4.6 / 5
4.2 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
January 9, 2025
February 11, 2025
Pros/Cons
  • Pros

  • It is a powerful benefit administration system for an affordable price. They listen to user feedback and they are always updating and improving the system based on feedback and client needs.
  • Great solution for employers who are still using paper. There is some on boarding which is helpful and the employers like the reporting.
  • This is a great software. It I treated with plenty of payrolls, it works really well with carriers through integrations, and it makes for super easy employee on boarding.
  • Cons

  • Was sold on EDI that after the fact we are told that the carriers are the ones refusing to let us use EDI. Frustrating, That feature alone would make it exponentially better.
  • Too many features, which can get confusing. I always have a hard time setting up employer contribution.
  • Sometimes this can be frustrating to funnel every question and issue through one person.
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  • Pros

  • Quick book payroll, this online payroll is super interesting and amazing actually this one is among the best.
  • Very great customer support for any help you need, their team has all the answers. Nathan was a great guy to work with.
  • I really like Quickbooks, it is super easy to use, and keeps everything organized for my business. All in all I would recommend it.
  • Cons

  • There is nothing that I can think of that I dislike about the system that is not due to user error.
  • Customer service is bad, you are ditched when there is an issue and you are on your own.
  • There was no easy way to escalate a problem to a supervisor. They made a filing, reporting and underpayment error on my ny state tax for 3 consecutive quarters.
Read all user reviews
Pricing Range
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$
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos