All Employment Hero Reviews
1-25 of 205 Reviews
Sort by
William
Financial Services, 51 - 200 employees
Used less than 12 months
OVERALL RATING:
3
Reviewed March 2022
Easy to use HR software
Suzannah
Verified reviewer
Utilities, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Feature packed software for a HR platform
I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.
CONSThere are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.
Vendor Response
Hi Suzannah, Thanks for your review! It's wonderful to hear that you're getting so much value from the platform and that it's providing you with peace of mind in terms of compliance. We're always working to improve the platform, so I've passed on your valuable feedback about navigation to our team. Many thanks, Rosie
Replied September 2022
Milly
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
The no-brainer HR & Payroll option
Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!
PROSWhat I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.
CONSSometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.
Reasons for switching to Employment Hero
ADP was becoming more and more behind compare to other market options in the fast evolving technology world. We also need a HR platform that integrated with a Payroll platform and ADP seem to be also a very expensive compare to other options.
Vendor Response
Hi Milly, Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions. Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times. Thank you again for your review, The Team at Employment Hero
Replied February 2020
Kim
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2021
Think twice.
If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.
PROSThe ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.
CONSThe integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.
Reasons for switching to Employment Hero
To have all HR, rostering and payroll in one place.
Vendor Response
Hi Kim, Thank your for your feedback. We're sorry to hear that your experience with Employment Hero hasn't been as seamless as we'd like it to be. We'll be reaching out directly to reach a resolution and hope that we can get things back on track. Thank you again, Anna from Employment Hero
Replied February 2021
Abhi
Consumer Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Easy to manage HR & Payroll
We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.
PROS1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports
CONS1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided
Reason for choosing Employment Hero
1. My past experience with EH 2. Cost vs benefit 3. User-interface is far better than Sage
Reasons for switching to Employment Hero
1. No HR functionality 2. Manual Timesheet Management 3. Manual Leave Management
Vendor Response
Hi Abhi, Thank you for reviewing Employment Hero and taking the time to give us such valuable feedback. It's great to see Employment Hero has had such a positive impact on your HR and payroll processes despite the limitations you've experienced. I've passed your feedback on to our product team. Hopefully we will be able to make these updates in the future. Thank you again, The Employment Hero Team
Replied October 2019
Michelle
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
The BEST HR and Payroll platform
We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.
PROSEmployment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.
CONSOn the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.
Reason for choosing Employment Hero
Customer Service. I asked for the pricing of the different models and received it straight away.
Vendor Response
Hi Michelle, Thanks so much for your kind words! It's wonderful to hear that Employment Hero has completely digitised your HR and admin processes. Your support means the world to us. Many thanks, Rosie
Replied May 2023
Kirsten
Construction, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2024
Wish I'd never signed up!
A huge waste of my time and resources! went through all this ridiculous training (4-6 weeks of module after module and calls etc) on the system only for most of it to not even work or be used. We're cancelling the product and now having to look for a new payroll system because they've ruined keypay since they took ownership too.
PROSI liked the idea that our onboarding could be hosted in one place and seemlessly integrated with our payroll platform.
CONSI hate that it reverts to obsolete settings and constantly messes with the payroll integration. We've actually had to turn it off. The help desk is worse than useless. their 2fa is buggy and you can't get hold of anyone when you need to. Employees don't like to be told that their pay can't be processed because we've lost access to the program and no one will either restore it or call us back.
Reason for choosing Employment Hero
I was led to believe it integrated seemlessly with Key Pay
Holly
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Great Aus based HRIS
Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.
PROSEasy to use. Engaging for our employees. Integrated Australia HR advice.
CONSSupport queries take a long time to get a response.
Reason for choosing Employment Hero
Australian company with integrated Australia employment law.
Reasons for switching to Employment Hero
Required a HRIS
Vendor Response
Hi Holly, Thanks for your kind words! It's wonderful to hear that the platform's helped you boost engagement with your team. We're working on a number of initiates to improve our customer experience, so I've passed on your feedback about service times to our team. We truly appreciate your continued support. Many thanks, Rosie
Replied May 2023
Valeria
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Great holistic hr and payroll software!
The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.
PROSA broad range of functionality. Easy to navigate interface. Great benefits are available to staff.
CONSYou are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.
Reason for choosing Employment Hero
It was a holistic payroll and HR software that seemed to have most of the functionality that we needed as a business.
Reasons for switching to Employment Hero
Jobpac lacked payroll and HR functionality compared to other well-known software packages.
Vendor Response
Hi Valeria, Thank you for taking the time to share your Employment Hero journey with others! Thanks again, The Employment Hero Team
Replied November 2021
Imogen
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
The best HR platform for all kinds of organisational uses!
Versatility - you can use it for data storage, compliance, values base rewards, tender bidding, etc Useful across many internal functions of a business.
CONSwould like more customisation areas - however, I am aware this is available more so at higher levels and may change over time in the development of the software.
Reason for choosing Employment Hero
Pricing User Friendly Multi Function Use Platform set up - easy to use and intuitive Integrations with other software items
Vendor Response
Hi Imogen, Thank you so much for sharing your experiences with Employment Hero! We really appreciate it. Have a great day, The Employment Hero Team
Replied December 2019
Renee
Architecture & Planning, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Employment Hero
Overall we didn't really need to spend the money and purchase the product, but now we have its good that we can keep everything together and the fact its linked to automatically update polices etc is great
PROSEmployment Hero is easy to use, keeps everything in one place - updates policies automatically - plus there is the added bonus of all the benefits
CONSI don't like how Employment Hero doesn't communicate back and forth with Xero, its only one way and is frustrating as it doesn't always work when staff update EH files
Vendor Response
Hi Renee, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. We're always looking to improve, so I've passed on your comments about our integration syncing to our team. Your support means the world to us. Many thanks, Rosie @ Employment Hero
Replied November 2023
Joanne
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2019
Practical and Efficient Employment System
The set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc.
PROSThe program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.
CONSSyncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.
Vendor Response
Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team
Replied October 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
HR Saviour!
Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.
PROS- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!
CONSBetter access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding
Reason for choosing Employment Hero
At the time we needed something to manage certifications and employee file updates.
Vendor Response
Hi there, Thanks for your review! It's wonderful to hear that the platform's streamlined your HR processes and is adding so much value to your business. I've passed on your feedback about email notifications during onboarding to our product team. We appreciate your support! Many thanks, Rosie
Replied June 2023
Sophia
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
HR Manager review
We have had a really positive experience. For a well priced, off the shelf package it is very good. Service is not always available immediately but is always helpful and friendly. The experience continues to get better as the product constantly improves.
PROSGreat off the shelf product for managing a small to medium size business. There is enough customisation to add the features we need and all of the basic HR functions are available. The service is great (may need to wait for a reply but very helpful and friendly).
CONSThe Certification function is not yet perfect but I'm sure this will evolve with time. Employment Hero continue to develop and enhance the product.
Reason for choosing Employment Hero
Functionality and value for money.
Vendor Response
Hi Sophia, Thanks for your kind words! It's wonderful to hear that you've had a great experience with Employment Hero. We truly appreciate your support. Many thanks, Rosie
Replied May 2023
Greg
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2023
Not for large organisation
I liked the tracking of compliance documents.
CONSMost of all, not being able to talk to a human. You cannot pick up the phone, which is extremely frustrating.
Vendor Response
Hi Greg, Thanks for sharing your feedback. I'm sorry to hear that you've experienced challenges with support. Behind the scenes we're working on a range of initiatives to improve the customer experience, and feedback like this is vital to the success of these initiatives. I'm sorry that we did not meet your expectations and I hope we can work together to turnaround the situation. Many thanks, Anna @ Employment Hero
Replied March 2024
Logan
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2023
Dissapointed
Went through a lengthy sales process to get setup with an account. From there it was all downhill. Compared to our current service EH is very complicated and takes 40 days to implement. Unfortunately we're locked into a 12 month contract which we have to continue paying even though we haven't used it for a single day - gave it up 12 days into the setup process.
PROSThe sales website is really nice and they make it look great....
CONSThe Android app is unusable. Literally couldn't log in no matter what. Check out the reviews on the app store - lots of other users have had the same experience. Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). Payroll and HR are advertised as a single solution when in reality there are two separate portals. It's all a bit confusing and convoluted and more expensive than our current platform. There are better platforms out there.
Vendor Response
Hi Logan, Thank you for taking the time to share your thoughts with us. We take your feedback seriously and I'm sorry to hear that your implementation of the platform didn't go to plan. Behind the scenes we're working on a range of initiatives to improve the customer experience during implementation, and feedback like this is vital to the success of these initiatives. In relation to your comment about the app, we've recently made significant updates to the app which may have caused this issue. I'd recommend checking the Google Play Store to ensure you've got the latest version downloaded. Additionally, whilst our HR and Payroll is connected and one solution, they do have separate logins. We understand this can add complexities, and are actively working to streamline this in future. I've sorry that we didn't meet your expectations, and have passed on your valuable feedback to our wider team. Many thanks, Anna
Replied April 2023
Justin
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
As our HR Platform, it provides access to great tools for insights and staff management.
Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.
PROSIt is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.
CONSMost features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.
Vendor Response
Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business! Thanks again, The Employment Hero Team
Replied May 2019
Oliver
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2019
Great Product
I have a very good experience with the product. It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use
PROSSimple interface Easy to train clients Fairly easy setup Even the free version is excellent The ability to send electronic employment contracts is fantastic
CONSFiddly to create templates Sometimes 'buggy' when trying to add or remove employees Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again
Vendor Response
Hi Oliver, Thanks for your review of Employment Hero. Electronic contracts certainly makes things easier doesn't it! It's great to see that you find it easy to use too. Thank you for your feedback regarding the workflows and the inability to edit contracts after they've been issued. I've passed this on to our product team. Have a great day, The Employment Hero Team
Replied October 2019
Bernadette
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Love it!
We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes.
PROSEmployement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.
CONSI feel like the learning module can be enhanced. It is not easy to use and can be optimised.
Vendor Response
Hi Bernadette, Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support. Many thanks, Rosie
Replied June 2023
Jaret
Verified reviewer
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Group HR Manager
We feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.
PROSWe like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.
CONSWe are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.
Vendor Response
Hi Jaret, thanks for leaving Employment Hero such an awesome review! We'll hopefully have a solution for the DMS integration this year but in the meantime, we hope you're still enjoying all that Employment Hero has to offer. Thanks again, The Employment Hero Team
Replied April 2019
Ashley
Information Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Great Platform
We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.
PROSEH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.
CONSThe reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.
Vendor Response
Hi Ashley, Thank you for your positive and detailed review of Employment Hero. It's great to see that you're finding it easier to onboard new employees, manage leave requests and process your payroll with Employment Hero. I also appreciate your feedback regarding the reporting feature. I've passed it on to our product team and as you know, we're always working hard to ensure that Employment Hero is the best HRIS available. Thank you again, The Employment Hero Team
Replied July 2019
Caroline
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Could not recommend more highly
Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost
PROSAs a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.
CONSThere are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.
Vendor Response
Hi Caroline, Thank you so much for taking the time to review your experiences with Employment Hero. It's great to hear that we've been able to help you and the team at Investa Projects. We look forward to supporting you for a long time to come. Thanks again, The Team at Employment Hero
Replied June 2020
hayley
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Employment Hero is the way to go!
The experience has been great, from engaging with the sales team, talking through options, to data gathering and building the platform, someone has been available through the whole process. The launch kit was amazing and was so much help in preparing for rollout to employees.
PROSThe whole platform is easy to use and simple all whilst capturing all the critical elements I was looking for in a system.
CONSWe have a team in the Philippines and while it is available to them, I would love to see the benefits and wellness available for them too.
Reason for choosing Employment Hero
The ease of use, the recruitment, the price
Vendor Response
Hi Hayley, Thank you for taking the time to share your experiences with Employment Hero with others. It's great to see that we've ticked all the boxes for you. Thank you also for your feedback around providing My Benefits to regions outside of Australia. This is definitely on the agenda. Thank you again, Anna from Employment Hero
Replied September 2021
Brad
Building Materials, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2022
Good software - very difficult implementation journey
Comprehensive platform with lots of features.
CONSWe have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.
Vendor Response
Hi Brad, Thank you for taking the time to share your experience. I'm so sorry to hear that implementation has been difficult! Ensuring our customers have a great experience is very important to us and behind the scenes we are working on a number of initiatives to help improve this part of the customer journey. I have passed on your valuable feedback to our team. Thank you for your continued support. Many thanks, Anna
Replied March 2022
Andrew
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
Compliance and Certifications
The maintaince of employee files and compliance for a rapidly growing hi turnover team of 500+ employees.
PROSHow the system manages compliance certtifications and sends automatic tasks involved with the certifications management. In our industry maintaining compliance is vital and this system has allowed us to meet all legislative and service contract requirements easily.
CONSNo much there has been some changes and they could have better pop ups for those.
Reason for choosing Employment Hero
Easy of use and how flexible the program to business specific needs.
Vendor Response
Hi Andrew, Thank you so much for taking the time to review Employment Hero! It's great to see that you've found the platform so helpful when it comes to compliance. We look forward to supporting you as you continue to grow! Thanks again, The Employment Hero Team
Replied November 2019