What are Employment Hero users saying about the software?
Read what people like you have said about using Employment Hero software through verified user reviews
User Review Highlights
4.55
166 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I found the information and the ease to use is great for me as I can see a lot of information in one place. Staff find it easy to use."
"Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal."
"South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly."
"The setup process has been a disappointing experience."
"Not sure how it will scale for a larger company. The are several things that could be annoying when you have to do it for hundreds of people."
"Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types."
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Showing 1 - 25 of 166 reviews
William
Company size: 51 - 200 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
Easy to use HR software

Kerry
Verified reviewer
Company size: 51-200 employees
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Love the platform, makes on boarding new employees a breeze.
Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.
Pros
Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function
Cons
I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Response from Employment Hero
Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team
Replied May 2019
Ben
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Great product
It's been great and now that is in place we haven't looked back, however onboarding was a difficult process
Pros
HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.
Cons
We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.
Reasons for switching to Employment Hero
We moved from Xero for our payroll operations as the need for a complete payroll system was clear.

Response from Employment Hero
Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero
Replied February 2020

Lee
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
Fine, but not great. Weak customer support.
Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a prime example of a company that ships new features that a small subset of clients use, at the expense of maturing the interface design for the 20% of features that 80% of clients use. It's just a little clunky overall. Sadly, they clearly underinvest in Customer Support, as response times are heinous.
Pros
It has a REALLY wide variety of features for HR/P&C
Cons
Customer support "initial response" times averaged north of 1 week for basic requests from our organisation. UX is underinvested in (5/10).

Response from Employment Hero
Hi Lee, Thanks for your review. We're always working to ensure that we deliver exceptional customer experiences, so I am sorry to hear that our service hasn't met your expectations. I have passed on your feedback to our product and support teams. Many thanks, Anna
Replied April 2022
Elena
Company size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
EH Review
Onboarding, completing training and employee notes all in one place have improved our HR systems.
Pros
The ability to access everything from one database. Payroll information, reviews, policies, leave makes it so much easier to manage payroll and HR functions. Onboarding has also become much speedier and more accurate.
Cons
The LMS can be improved as can the reporting and performance appraisal and communication platform.
Reasons for choosing Employment Hero
It offered payroll and LMS in one place at a better price point.

Response from Employment Hero
Hi Elena, Thank you for your lovely review! It's great to hear that Employment Hero has helped to streamline your HR processes and payroll. We're always working to improve the overall platform experience, so I've passed on your valuable feedback to our Product Team. Many thanks, Anna
Replied March 2022
Deep
Company size: 11-50 employees
Industry: Logistics and Supply Chain
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2021
Employment Hero is Hero
My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company
Pros
Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.
Cons
Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .
Reasons for choosing Employment Hero
As a small business the easy of implementation was the key selling point. For a finance and HR person to implement this by themselves and run and customise it within a week with no need to have third party specialists is the winner. And the price is great value for money.

Response from Employment Hero
Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero
Replied September 2021
Louise
Company size: 11-50 employees
Industry: Civil Engineering
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2020
Ease and Convenience
The ability to track leave is probably the biggest benefit we have seen using this software. Recently, we are loving the staff details that we have access to. With 80% of our staff now working remotely, we are able to stay in touch via phone or messaging as well as our usual emailing. Management is also able to keep everyone up to date with important information via the Company Feed.
Pros
We love the function that allows us to track leave. The convenient ease of use is a big plus for us. Staff can apply via the mobile App and management is able to track leave. This function is also great when processing payroll as it brings approved leave across to our accounting software each payrun. We also love the Timesheet function. We use it to track additional hours worked and record them as time in lieu. It gives both Management and the employee a record of any additional hours worked.
Cons
I would like it if staff could comment in the Company Feed when Management makes an announcement. At the moment they can only give a Shout Out to a fellow employee.
Reasons for choosing Employment Hero
Employment Hero is Australian. What better reason could we have?!

Response from Employment Hero
Hi Louise, Thank you for taking the time to share your experiences with Employment Hero. It's so great to see that the leave management and electronic timesheet functionality has made it so much easer for you and the team. We're currently working on improving the Company Feed - stay tuned! Thank you again, The Employment Hero Team
Replied April 2020
Valeria
Company size: 51-200 employees
Industry: Construction
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
September 2021
Great holistic hr and payroll software!
The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.
Pros
A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.
Cons
You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.
Reasons for choosing Employment Hero
It was a holistic payroll and HR software that seemed to have most of the functionality that we needed as a business.
Reasons for switching to Employment Hero
Jobpac lacked payroll and HR functionality compared to other well-known software packages.

Response from Employment Hero
Hi Valeria, Thank you for taking the time to share your Employment Hero journey with others! Thanks again, The Employment Hero Team
Replied November 2021
Dayna
Verified reviewer
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2022
Our first 6 months utilising Employment Hero
Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.
Pros
Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.
Cons
Not being able to customise colours on the UI to match branding.
Reasons for choosing Employment Hero
Supporting an Australian business was important to us.

Response from Employment Hero
Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie
Replied March 2022
Jrn
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
May 2022
The best HR & Payroll Platform for SME!
Employment Hero is completely streamlining our HR and Payroll administration, and connecting our people through reward and recognition
Pros
A one stop shop centralised system for managing all things talent!
Cons
I get a little lost in the support reference materials, mainly because there is so much resource!
Reasons for switching to Employment Hero
Employment Hero offers so much more

Tanim
Verified reviewer
Company size: 10,000+ employees
Industry: Internet
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
An actual HERO!
Pros
Within a few clicks you can automate pretty much anything you have to do on a Human Resources and Payroll role.
Cons
A little bit on the pricier side, but definitely worth every bit of it.

Response from Employment Hero
Hi Tanim, Thank you for your review - we really appreciate your support! Many thanks, Anna
Replied February 2022
JOhn
Company size: 51-200 employees
Industry: Staffing and Recruiting
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Employment Hero Review
Pros
Ease of use, very versatile product - app interface makes it very diverse and on the go which is great while being on the road.
Cons
No missing features, has suited my needs and exceeds my initial expectations
Alexandra
Company size: 51-200 employees
Industry: Management Consulting
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2020
Employment Hero as a great HR tool
It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.
Pros
The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.
Cons
I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.
Reasons for choosing Employment Hero
Australian Servers Local experience (Australian product) Flexibility Extra features (GO, HERO Dollars) User friendly Overall, good value for price

Response from Employment Hero
Hi Alexandra, Thank you so much for reviewing Employment Hero. We're sure the detail you've shared will be a huge help to other people managers in search of their own HRIS solutions! We love that your employees find it so easy to use too. Thank you also for the feedback regarding our Performance Reviews module. We've passed this on to the product team now. Thank you again, The Team at Employment Hero
Replied June 2020
Dearne
Company size: 11-50 employees
Industry: Farming
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2020
HR made easy
The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome. We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.
Pros
We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.
Cons
Not so much as liking least but it just took a while to work out which information was where in the menu
Reasons for choosing Employment Hero
We knew of another similar company that had been using E.H, we met with the administrator and once he had shown us all the features and benefits for their business we knew it would be the best fit for us. Our business is growing rapidly and we needed a system that would grow with us, its affordable and easy to manage so clearly an easy choice for us to move to E.H. really glad we made the change.
Reasons for switching to Employment Hero
Time saving and ease

Response from Employment Hero
Hi Dearne, Thank you so much for taking the time to review Employment Hero and to provide so much detail about your experiences. We really appreciate it. We're so glad we can help you manage your onboarding and offboarding across seasons and that all your employees love having their employment documents on hand whenever they need them. We look forward to supporting you and the team for many more seasons to come! Thank you again, The Team at Employment Hero
Replied May 2020
Milly
Company size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
The no-brainer HR & Payroll option
Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!
Pros
What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.
Cons
Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.
Reasons for switching to Employment Hero
ADP was becoming more and more behind compare to other market options in the fast evolving technology world. We also need a HR platform that integrated with a Payroll platform and ADP seem to be also a very expensive compare to other options.

Response from Employment Hero
Hi Milly, Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions. Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times. Thank you again for your review, The Team at Employment Hero
Replied February 2020
Joanne
Company size: 11-50 employees
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Practical and Efficient Employment System
The set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc.
Pros
The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.
Cons
Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.

Response from Employment Hero
Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team
Replied October 2019
Abhi
Company size: 51-200 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
Easy to manage HR & Payroll
We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.
Pros
1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports
Cons
1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided
Reasons for choosing Employment Hero
1. My past experience with EH 2. Cost vs benefit 3. User-interface is far better than Sage
Reasons for switching to Employment Hero
1. No HR functionality 2. Manual Timesheet Management 3. Manual Leave Management

Response from Employment Hero
Hi Abhi, Thank you for reviewing Employment Hero and taking the time to give us such valuable feedback. It's great to see Employment Hero has had such a positive impact on your HR and payroll processes despite the limitations you've experienced. I've passed your feedback on to our product team. Hopefully we will be able to make these updates in the future. Thank you again, The Employment Hero Team
Replied October 2019
Rachel
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
Employment Hero Review
The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.
Pros
I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!
Cons
Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

Response from Employment Hero
Hi Rachel, Thank you so much for taking the time to leave such a detailed review of Employment Hero! It's a huge help to others looking for their own people management platform. It's great to see we've saved you so much time with your HR admin and that you've found the support team so helpful. We appreciate your detailed feedback about the system too. It is possible to remind pending employees about their contract - I'll send you an email now to show you how. Thank you again and we'll be in touch shortly. All the best, The Employment Hero Team
Replied November 2019
Rania
Verified reviewer
Company size: 11-50 employees
Industry: Legal Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
November 2020
Soltuion to our Cost Centre Reporting!
We've been using Employment Hero for more than two years now. We started with one entity and then decided to move all our entities to it. The HR and Payroll platforms are very easy to navigate. We very much benefited from the Cost Centre Reporting and integrating that with our Bookkeeping software made our reporting very easy. The HR platform is our employees first point of contact to find any data about our organisation, policies and procedure, agreements... etc. On top of that most of our employees are finding it much easier to track their Leave balances and status through the mobile app. The Online Support is very quick in general and there is always a solution to any query we put through to the team, Overall, a great deal to our organisation!
Pros
Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.
Cons
It would be great if it can be linked to the Outlook Calendar!
Reasons for switching to Employment Hero
Main reasons for switching to EH: Staff to allocate their hours to the cost centres which is very important for our cost centre reporting. A central point of access for our staff to find all what they need to know about the organisation and its policies... etc

Response from Employment Hero
Hi Rania, Thanks heaps for taking the time to review Employment Hero! We really appreciate your support and are chuffed to see that you've been able to streamline your HR and payroll processes. Thank you again, Anna from Employment Hero
Replied February 2021
Shannon
Company size: 51-200 employees
Industry: Recreational Facilities and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2019
We ❤️ Employment Hero
Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!) They really are on top of the game.
Pros
What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.
Cons
The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

Response from Employment Hero
Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too. Thanks again, The Employment Hero Team
Replied April 2019
Heather
Company size: 11-50 employees
Industry: Furniture
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
HR made easy
EH replaces so much paperwork and files that were previously saved on the server which needed to be printed, signed and scanned. EH replaces all of this. Self implementation was painless. On-boarding new team members is only a few clicks.
Pros
Time-sheets and leave application from the app Today's events in the app Certifications to automatically control licences, tickets and qualification replacing onerous spreadsheets Content Management - ability to add templates and link these to the relevant team members HR Documents tab in the personnel file - so easy to issue and finalise contract, pay reviews etc. Reviews in EH replacing a manual paper system Good screen layout - easy to navigate
Cons
My only reservation in opting for EH was the lack of a Learning Management System (LMS). Now that GO1 is available this should meet our requirements.
Reasons for choosing Employment Hero
I did a site audit on another business and they were using EH. I investigated this straight away and found the free demo easy to use. The one-to-one information sharing throughout the demo trial process meant that I could ascertain how EH would work for the business.

Response from Employment Hero
Hi Heather, Thank you for taking the time to give Employment Hero such a glowing review! We're so happy to see that Employment Hero has streamlined so many aspects of your people management and hope that our LMS is going to continue to make things even easier! Thank you again, The Employment Hero Team
Replied November 2019
Christopher
Company size: 11-50 employees
Industry: Veterinary
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2018
Customer review
As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.
Pros
Stable platform, it works and is simple for staff to comply with
Cons
The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Response from Employment Hero
Thanks for your review, Christopher. We do value our clients very highly, but unfortunately phone support isn't scaleable. Our online support team is highly skilled and we have every confidence in their ability to solves issues quickly and effectively. We're really glad you're enjoying using the platform though and even happier to see you'd recommend us to others! Thanks again, The Employment Hero Team
Replied April 2019
Daniel
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: GetApp
This review was submitted organically. No incentive was offered
November 2021
Where's the support?
The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.
Pros
Easy for staff to use and automates HR and payroll processes quite well.
Cons
The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.
Reasons for switching to Employment Hero
Technology upgrade.

Response from Employment Hero
Hi Daniel, Thank you for taking the time to share your experience with Employment Hero. It's great to hear that your staff are finding the platform easy-to-use and it's helping automate processes. Thank you also for your feedback on our service delivery. I have passed this on to our team. Our customers are at the centre of everything we do and we are always looking for ways to improve customer experience. I can see that your enquiry has now been resolved, but if you need anything else please let us know at support@employmenthero.com. Many thanks, Anna from Employment Hero
Replied December 2021
Katri
Company size: 11-50 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Easy to use and customise to our needs!
The onboarding is great, we have induction content so that new employees are familiar with our business and can complete tasks before they start.
Pros
In love how easy it is to use and customise to our needs. The customer support is also amazing!
Cons
I would like an easy way to get a list of employee start dates and date of birth and be able to quickly get a list of employee teams. This may be available in the premium options, but not the one we are using.
Reasons for choosing Employment Hero
Employment Hero is Australian so found it would be better customer support and have features suited to the Australian market.
Reasons for switching to Employment Hero
Needed something that had features that were missing from the one we were using and have never looked back!

Response from Employment Hero
Hi Katri, Thank you for taking the time to review Employment Hero. We love hearing about how we've made it easier for Dinner Twist to onboard new employees and that you can build such a personalised onboarding experience for your company! We look forward to supporting you and the team for many years to come. All the best, The Employment Hero Team
Replied March 2020
Mark
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Solid HR platform with self-service approach
As an employee, the integrated approach of Employment Hero gives me much greater visibility and control over all the aspects of my employment in one place than any system I'd previously used. It brings together all the bits of information typically stored in folders and emails and separate systems: formal employment docs, leave and pay, performance management, and team dialog around goals and awards.
Pros
- Ability for users to self-select a range of settings, functions and notifications, as well as find all employment-related documentation in one place. - Ability to access, review or initiate contractual documents, incident reporting, team comms, goal-setting, policies, reviews and rewards. - Encourages interaction with employees through goal-setting, nominating others for awards, etc.
Cons
- initially, payroll took a long time to get going (I was told there were complications with syncing records but this is now sorted) - some elements of the user interface are less intuitive than expected of this generation of software, but relatively minor compared to its overall capability

Response from Employment Hero
Hi Mark, Thank you for taking the time to review Employment Hero! We're glad to see you've had such a positive experience with the platform. Have a great day, The Employment Hero Team
Replied December 2019
