What are Employment Hero users saying about the software?

Easy to use HR software

Love the platform, makes on boarding new employees a breeze.

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Great product

It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Pros

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Cons

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Fine, but not great. Weak customer support.

Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a prime example of a company that ships new features that a small subset of clients use, at the expense of maturing the interface design for the 20% of features that 80% of clients use. It's just a little clunky overall. Sadly, they clearly underinvest in Customer Support, as response times are heinous.

Pros

It has a REALLY wide variety of features for HR/P&C

Cons

Customer support "initial response" times averaged north of 1 week for basic requests from our organisation. UX is underinvested in (5/10).

EH Review

Onboarding, completing training and employee notes all in one place have improved our HR systems.

Pros

The ability to access everything from one database. Payroll information, reviews, policies, leave makes it so much easier to manage payroll and HR functions. Onboarding has also become much speedier and more accurate.

Cons

The LMS can be improved as can the reporting and performance appraisal and communication platform.

Employment Hero is Hero

My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Pros

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Cons

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

Ease and Convenience

The ability to track leave is probably the biggest benefit we have seen using this software. Recently, we are loving the staff details that we have access to. With 80% of our staff now working remotely, we are able to stay in touch via phone or messaging as well as our usual emailing. Management is also able to keep everyone up to date with important information via the Company Feed.

Pros

We love the function that allows us to track leave. The convenient ease of use is a big plus for us. Staff can apply via the mobile App and management is able to track leave. This function is also great when processing payroll as it brings approved leave across to our accounting software each payrun. We also love the Timesheet function. We use it to track additional hours worked and record them as time in lieu. It gives both Management and the employee a record of any additional hours worked.

Cons

I would like it if staff could comment in the Company Feed when Management makes an announcement. At the moment they can only give a Shout Out to a fellow employee.

Great holistic hr and payroll software!

The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.

Pros

A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.

Cons

You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.

Our first 6 months utilising Employment Hero

Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Pros

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Cons

Not being able to customise colours on the UI to match branding.

The best HR & Payroll Platform for SME!

Employment Hero is completely streamlining our HR and Payroll administration, and connecting our people through reward and recognition

Pros

A one stop shop centralised system for managing all things talent!

Cons

I get a little lost in the support reference materials, mainly because there is so much resource!

An actual HERO!

Pros

Within a few clicks you can automate pretty much anything you have to do on a Human Resources and Payroll role.

Cons

A little bit on the pricier side, but definitely worth every bit of it.

Employment Hero Review

Pros

Ease of use, very versatile product - app interface makes it very diverse and on the go which is great while being on the road.

Cons

No missing features, has suited my needs and exceeds my initial expectations

Employment Hero as a great HR tool

It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Pros

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Cons

I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

HR made easy

The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome. We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Pros

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Cons

Not so much as liking least but it just took a while to work out which information was where in the menu

The no-brainer HR & Payroll option

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

Pros

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Cons

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

Practical and Efficient Employment System

The set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc.

Pros

The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.

Cons

Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.

Easy to manage HR & Payroll

We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.

Pros

1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports

Cons

1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided

Employment Hero Review

The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.

Pros

I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!

Cons

Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

Soltuion to our Cost Centre Reporting!

We've been using Employment Hero for more than two years now. We started with one entity and then decided to move all our entities to it. The HR and Payroll platforms are very easy to navigate. We very much benefited from the Cost Centre Reporting and integrating that with our Bookkeeping software made our reporting very easy. The HR platform is our employees first point of contact to find any data about our organisation, policies and procedure, agreements... etc. On top of that most of our employees are finding it much easier to track their Leave balances and status through the mobile app. The Online Support is very quick in general and there is always a solution to any query we put through to the team, Overall, a great deal to our organisation!

Pros

Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.

Cons

It would be great if it can be linked to the Outlook Calendar!

We ❤️ Employment Hero

Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!) They really are on top of the game.

Pros

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Cons

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

HR made easy

EH replaces so much paperwork and files that were previously saved on the server which needed to be printed, signed and scanned. EH replaces all of this. Self implementation was painless. On-boarding new team members is only a few clicks.

Pros

Time-sheets and leave application from the app Today's events in the app Certifications to automatically control licences, tickets and qualification replacing onerous spreadsheets Content Management - ability to add templates and link these to the relevant team members HR Documents tab in the personnel file - so easy to issue and finalise contract, pay reviews etc. Reviews in EH replacing a manual paper system Good screen layout - easy to navigate

Cons

My only reservation in opting for EH was the lack of a Learning Management System (LMS). Now that GO1 is available this should meet our requirements.

Customer review

As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Pros

Stable platform, it works and is simple for staff to comply with

Cons

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Where's the support?

The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.

Pros

Easy for staff to use and automates HR and payroll processes quite well.

Cons

The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.

Easy to use and customise to our needs!

The onboarding is great, we have induction content so that new employees are familiar with our business and can complete tasks before they start.

Pros

In love how easy it is to use and customise to our needs. The customer support is also amazing!

Cons

I would like an easy way to get a list of employee start dates and date of birth and be able to quickly get a list of employee teams. This may be available in the premium options, but not the one we are using.

Solid HR platform with self-service approach

As an employee, the integrated approach of Employment Hero gives me much greater visibility and control over all the aspects of my employment in one place than any system I'd previously used. It brings together all the bits of information typically stored in folders and emails and separate systems: formal employment docs, leave and pay, performance management, and team dialog around goals and awards.

Pros

- Ability for users to self-select a range of settings, functions and notifications, as well as find all employment-related documentation in one place. - Ability to access, review or initiate contractual documents, incident reporting, team comms, goal-setting, policies, reviews and rewards. - Encourages interaction with employees through goal-setting, nominating others for awards, etc.

Cons

- initially, payroll took a long time to get going (I was told there were complications with syncing records but this is now sorted) - some elements of the user interface are less intuitive than expected of this generation of software, but relatively minor compared to its overall capability