--- title: "Employment Hero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Employment Hero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Employment Hero is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/employment-hero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Employment Hero](https://www.softwareadvice.com/hr/employment-hero-profile/) / Employment Hero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/employment-hero-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/employment-hero-profile/alternatives/) # Employment Hero User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 239 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 154 reviews (64%) - 4 stars: 55 reviews (23%) - 3 stars: 17 reviews (7%) - 2 stars: 5 reviews (2%) - 1 star: 8 reviews (3%) ### Most mentioned pros - Create seamless onboarding processes for new staff, and helps cultivate better team culture and fosters more synchronicity across our ever growing team. - Doing payroll is a lot more enjoyable, the reports are fantastic, much more detailed than we could get from our previous software, and it gives managers more clarity on what their workers are up to. - Employment Hero offers a compelling HRIS and ATS solution that balances functionality, user-friendliness, and affordability. ### Most mentioned cons - Additionally, when submitting my resume, my work experience is not sorted correctly by year—entries from 2019 appear first, while those from 2025 are placed at the bottom. - Complicated to set-up; slow response from support team for issues; constant issues with Payroll; the SWAG App is hit and miss - some employees timesheets populate to EH HR and some do not. - The only challenge we faced was the setup of our complex Enterprise Bargaining Agreement (EBA), which took a bit longer than anticipated. ## Employment Hero customer reviews Showing reviews 1-25 of 239 (page 1). ### Our first 6 months utilising Employment Hero - Overall rating: 5/5 - Reviewer: Dayna B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards. #### Cons Not being able to customise colours on the UI to match branding. #### Reasons for choosing Employment Hero Supporting an Australian business was important to us. #### Vendor response Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie Replied March 2022 --- ### Will be a 5 star system in time... - Overall rating: 4/5 - Reviewer: Lizi N. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We've been using Employment Hero for over a year now, and as a first-time user of an HR/payroll platform, it's significantly streamlined most of our processes. We also use the payroll platform, which is so nearly seamless, and I have to give a special shout-out to Waseem, who I’m always thrilled to see pop up in the chat help box. He’s incredibly helpful and always goes above and beyond to assist. The Chat BOT has also improved greatly over the past few months and now manages to resolve most issues instantly, which has been a real time-saver. While there are still a few teething issues that Employment Hero is aware of and has included in their product development roadmap, it’s clear they are committed to continuous improvement. The improvements keep coming, and I’m excited to see where the platform will be a year from now. For now, I’ll hold back one star until the remaining niggles are resolved, but this platform is definitely on its way to becoming a 5-star product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The improvements continue to come. It has helped us streamline our processes. #### Cons Still a couple of niggles with the integration between HR and Payroll platform. HR document creation needs to be improved to allow us to use the platform in its entirety. Currently we still have to do some documents outside of the system. #### Reasons for choosing Employment Hero Cheaper and fuller package offering payroll integration #### Vendor response Thanks for your feedback Lizi, we appreciate it! We're very pleased to hear that your HR and Payroll has been streamlined thanks to our platform and the support from Waseem. We value our customer feedback and appreciate your feedback around our commitment to continuous improvement. Many thanks, Emma @ Employment Hero Replied February 2025 --- ### Review - Overall rating: 4/5 - Reviewer: Neil D. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered It is a great tool for staff to use and monitor their leave. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and very functional for the end user #### Cons No real issues whatsoever as it is very ease to use --- ### A constantly evolving and improving HR Platform - Overall rating: 4/5 - Reviewer: Lydia I. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered EmploymentHero has been a noticeable improvement from the start compared to our previous HR system. While it’s still a work in progress, the platform continues to evolve, and the team’s commitment to ongoing enhancements is evident. Frequent updates and improvements reflect their dedication to refining the system, which is encouraging for long-term usability. I’m excited to see how EmploymentHero continues to develop for our organisation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Significant improvement over our previous HR system Frequent updates and enhancements Strong commitment from the team to continuous improvement #### Cons Still a work in progress, with some areas needing further refinement #### Reasons for choosing Employment Hero EmploymentHero was one of the few all encompassing systems and the pricing seemed reasonable for its' functions. #### Reasons for switching to Employment Hero Wanted to move to a more modern system with improved functionality in areas such as automation and employee engagement. #### Vendor response Thanks for your feedback Lydia, we appreciate the feedback and are thrilled to hear that you've seen significant improvement with your HR system since moving to us. Thanks for choosing us and we look forward to continue evolving our platform with you together. Many thanks, Emma @ Employment Hero Replied February 2025 --- ### Loving the tech - Overall rating: 5/5 - Reviewer: Anne-Marie L. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I am thouroughly enjoying the switch to EH payroll. Doing payroll is a lot more enjoyable, the reports are fantastic, much more detailed than we could get from our previous software, and it gives managers more clarity on what their workers are up to. There are a few glitches every now and then, but the customer service is pretty good, so fixes are provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reports are great. Once it is set up, the software works really well, and makes payroll much more enjoable to do. #### Cons Some of the small glitches were annoying. Client support are usually pretty good about providing fixes though. #### Reasons for choosing Employment Hero It had more comprehensive features and was more automated. #### Vendor response Hi Anne-Marie, thanks for the positive feedback! We're glad to hear that you are enjoying the switch to our payroll system and that it's making payroll more enjoyable for you! Your support means a lot! Many thanks, Emma @ Employment Hero Replied February 2025 --- ### Outrayjus Management says thanks - Overall rating: 5/5 - Reviewer: Kimberley M. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We have had a rough few months and have now started on our next chapter. Working with Employment Hero has been great. New system for a new company with a platform that is better for staff and easier for payroll. So glad to have worked with [sensitive content hidden] and the onboarding team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The sales & onboarding team have been very supportive. Uploading the data was so easy. #### Cons Finding answers was not always straight forward especially when encountering an error. #### Reasons for choosing Employment Hero The decision was based on the implementation and running costs. #### Reasons for switching to Employment Hero Single program with better reporting and ease of use. #### Vendor response Thank you for your thoughtful review Kim! We’re so pleased to hear that our platform has supported you through this transition and that the platform is making things easier for both your staff and payroll. We appreciate your feedback on finding answers and will continue working to improve the experience. Many thanks, Emma @ Employment Hero Replied February 2025 --- ### Good system for the price range - Overall rating: 4/5 - Reviewer: Daniela V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Good. The support teams work tirelessly to resolve all the issues we encounter with the system. I feel like a valued customer to them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros A good system for its price range, it significantly automates processes, particularly the connection between HR and Payroll and it is very easy to use At the implementation, the implementation team greatly supported us. Following the implementation, the customer support team and customer experience team always come back promptly. I use the system every day and it reduces the process time a lot. We haven't tried to integrate with other systems yet. #### Cons The only downside is the recruitment module, which I'm not entirely satisfied with. However, developments are progressing steadily, so there's potential for improvement. Worth a try. Some of the associates do not know the system very well and sometimes we receive odd answers. #### Reasons for choosing Employment Hero EH had the lowest price and provided functionalities similar to those of the rest. #### Reasons for switching to Employment Hero Haven't been satisfied with them and we looked for better price and better functionalitites #### Vendor response Hi Daniela, Thank you for your valuable feedback! We're glad to hear that our platform is helping automate your processes and saving you time. It's great that our support and implementation teams have been able to assist you effectively. We truly appreciate your patience with the recruitment module, and we’re excited to continue making improvements. If you ever need further assistance or have any suggestions, don’t hesitate to reach out! Many thanks, Emma @ Employment Hero Replied January 2025 --- ### Has potential but not as robust as I would hope - Overall rating: 3/5 - Reviewer: Rob C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros They're continuously updating the platform and adding new features. Can handle a weekly payroll #### Cons Some parts aren't intuitive to use. Other parts, like holiday balances, break easily and can result in lots of time and effort to get right. It doesn't feel quite so robust as other platforms on the market. #### Reasons for choosing Employment Hero The integration person on the sales call was great and honest about what it could/couldn't do. #### Reasons for switching to Employment Hero They couldn't handle weekly payroll and we were outgrowing them --- ### Great system! Super all-rounder - Overall rating: 5/5 - Reviewer: Sannah M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I prefer using Employment Hero over our previous HR system due to having more functions available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like being able to have everything related to HR all in one place rather than having to use multiple systems. #### Cons I would like to have some automated functions such as calculating employee leave easier. I do not like how less company perks the site offers. #### Reasons for switching to Employment Hero We needed a better all rounder system rather than having to use multiple different systems. #### Vendor response Thank you for your review Sannah! We're so glad to hear you're enjoying having everything in one place with our platform. We appreciate your feedback on automation and company perks - continuous improvement is always our goal! If there's anything we can do to enhance your experience, feel free to reach out. Many thanks, Emma @ Employment Hero Replied February 2025 --- ### Seamless HR & Payroll - Overall rating: 5/5 - Reviewer: Gian Y. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Employment hero team are always very responsive. Whenever I have a query, it always get answered within a few minutes. The team ensures the ticket stays open until it is resolved - a feature I find very helpful when it comes to payroll processing. Kudos to the team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, convenience, great user experience, helpful and knowledgeable staff #### Cons Some of user interface can be improved to ensure efficiency in navigating through the payroll platform. #### Reasons for switching to Employment Hero We needed to have a centralised HR and Payroll platform. ADP was outdated with its functions. #### Vendor response Hi Gian, Thank you for your review! We're thrilled to hear you're enjoying our platform's ease of use and convenience, along with our responsive support team. It’s great to know the ticket process has been helpful for you, especially with payroll. We appreciate your feedback on the user interface—it's insights like yours that help us improve. Thank you for choosing us as your HR and Payroll solution! Many thanks, Emma @ Employment Hero Replied January 2025 --- ### A great solution for small and medium size companies - Overall rating: 5/5 - Reviewer: Lana K. - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The solution proved to be excellent for processing payroll and managing time-off requests. Its intuitive interface streamlined the payroll process, ensuring accuracy and efficiency. Additionally, it made handling time-off requests straightforward, allowing employees to submit and adjust their leave easily. This not only saved time for HR but also improved the overall user experience for all employees, contributing to a smoother and more efficient workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The time-management and payroll modules were incredibly user-friendly, benefiting not only HR but all software users. This ease of use is crucial, as it significantly reduces the time needed to submit leave requests and make adjustments, enhancing overall efficiency. #### Cons Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time and effort to learn. However, once you get the hang of it, the process becomes quite straightforward. #### Reasons for choosing Employment Hero The user-friendlier aspects were more in line with our company's expectations. The intuitive design and ease of use made it a better fit, enhancing productivity and effectively meeting our needs. #### Vendor response Hi Lana, Thank you for taking the time to leave us a positive review! We're so happy to see how much you've gained from using the platform, it really made our day. Your support means a lot to us. Many thanks, Yiying @ Employment Hero Replied July 2024 --- ### My Super Hero - Overall rating: 5/5 - Reviewer: Julius R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Employment Hero is a highly recommended software especially for offices with large employee number. I give it the highest rating possible as it is easy to use. I like the graphics as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As and end-user, Employment Hero is a very useful tool to monitor your details like your salary, leave entitlements, tenure in the company. It’s a breeze in navigating the software as it has features that makes the software user-friendly. #### Cons I cannot see anything that I dislike in Employment Hero. It is easy to use and it takes little effort in navigating through the software. #### Vendor response Hi Julius, thank you for your positive feedback - we appreciate it! We're pleased to hear that you find our platform easy to navigate a an end-user! Your support means a lot to us. Many thanks, Emma @ Employment Hero Replied February 2025 --- ### Easy SSO implementation - Overall rating: 5/5 - Reviewer: Michal K. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was implementing Employment Hero SSO for one of our clients. Implementation was straightforward, guide sent from their support was really good. #### Cons Since I was configuring Single Sign On to employment Hero there is not much to dislike. I had good experience with this software so far. --- ### Employ a Hero - Overall rating: 5/5 - Reviewer: Edwin C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Employment Hero is such a vital software for companies to employ due to the feasibility and I also like the playful purple aesthetic of the Software. Feels sophisticated and fun at the same time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface of Employment Hero is very easy to navigate. Submitting annual leaves to the company I work in through this software is a breeze. Keeping a track of the amount of Leaves I have is very convenient. Additionally I like how it is able to detect which days are considered leave and not. Also I like the ability to see my Pay slips through Employment Hero. #### Cons The company tried implementing employees interaction within this software, however it didn't function that well. #### Vendor response Thank you for your feedback Edwin! We're thrilled to hear that our platform's interface is easy to navigate and that submitting leave and accessing pay slips has been smooth for you. We appreciate your feedback on the employee interaction features. We offer a variety of engagement tools on the platform, and we’d love to hear any additional thoughts you may have to help us improve! Thank you for support, it means a lot to us! Many thanks, Emma @ Employment Hero Replied January 2025 --- ### Great on paper but lacking smooth functionality - Overall rating: 4/5 - Reviewer: Jacob R. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Relatively good, great concept, aesthetic user interface, clunky functions here and there, setup support for payroll is not helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros One place to store everything HR, keeps everything quick for onboarding and saves time and resources #### Cons Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything. #### Vendor response Hi Jacob, Thanks for sharing your honest feedback. It's great to hear that the platform's helping you to streamline onboarding and HR admin. I can also appreciate that set-up was challenging, so thank you for sharing your experience with implementing the platform. We're working on a number of initiatives to streamline this experience in future and this feedback is vital in shaping this. In terms of the induction and policy content, you should be able to make this mandatory. Please check out our Help Centre for more information: https://help.employmenthero.com/hc/en-au/articles/360004049095-How-do-I-onboard-a-new-Employee-by-Hero-Academy-Training We appreciate your support. Many thanks, Rosie Replied June 2023 --- ### Practical and Efficient Employment System - Overall rating: 4/5 - Reviewer: Joanne M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered The set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc. #### Cons Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed. #### Vendor response Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team Replied October 2019 --- ### Wish I'd never signed up! - Overall rating: 2/5 - Reviewer: Kirsten M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered A huge waste of my time and resources! went through all this ridiculous training (4-6 weeks of module after module and calls etc) on the system only for most of it to not even work or be used. We're cancelling the product and now having to look for a new payroll system because they've ruined keypay since they took ownership too. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked the idea that our onboarding could be hosted in one place and seemlessly integrated with our payroll platform. #### Cons I hate that it reverts to obsolete settings and constantly messes with the payroll integration. We've actually had to turn it off. The help desk is worse than useless. their 2fa is buggy and you can't get hold of anyone when you need to. Employees don't like to be told that their pay can't be processed because we've lost access to the program and no one will either restore it or call us back. #### Reasons for choosing Employment Hero I was led to believe it integrated seemlessly with Key Pay --- ### New Zealand Employer with not standard employee working schedules - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Pretty easy to use and some real good functionality, reporting pretty good, and thought splits between cost centers for leave pay was good. #### Cons It does not deal well with non standard employment/employees that don't work standard work weeks/works standard hours in terms of how it calculates certain leave rates and how it processes certain leave when taken, this is purely because the system doesn't look at actual days worked or actual hours worked, but only refers to work schedules setup in the system. Second to that we paid for implementation only to realise certain pay categories were not setup correctly and did not accrue leave, it has now been almost 6 week with no real solution to this problem. Support is pretty slow. #### Reasons for switching to Employment Hero Hope was that the HR and Payroll integrated platform would make overall employ management easier, with the leave issues this is however not the case #### Vendor response Hi there, Thank you for your review. I'm truly sorry to hear about your experience with our implementation process, and have passed on this valuable feedback to our team. Behind the scenes we're working on a number of initiatives to enhance and improve customer experiences, and feedback like this is vital to the success of these initiatives. Many thanks, Rosie Replied September 2022 --- ### HR Manager review - Overall rating: 5/5 - Reviewer: Sophia B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have had a really positive experience. For a well priced, off the shelf package it is very good. Service is not always available immediately but is always helpful and friendly. The experience continues to get better as the product constantly improves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great off the shelf product for managing a small to medium size business. There is enough customisation to add the features we need and all of the basic HR functions are available. The service is great (may need to wait for a reply but very helpful and friendly). #### Cons The Certification function is not yet perfect but I'm sure this will evolve with time. Employment Hero continue to develop and enhance the product. #### Reasons for choosing Employment Hero Functionality and value for money. #### Vendor response Hi Sophia, Thanks for your kind words! It's wonderful to hear that you've had a great experience with Employment Hero. We truly appreciate your support. Many thanks, Rosie Replied May 2023 --- ### Employment Hero Review - Overall rating: 5/5 - Reviewer: Rachel L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too! #### Cons Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app. #### Vendor response Hi Rachel, Thank you so much for taking the time to leave such a detailed review of Employment Hero! It's a huge help to others looking for their own people management platform. It's great to see we've saved you so much time with your HR admin and that you've found the support team so helpful. We appreciate your detailed feedback about the system too. It is possible to remind pending employees about their contract - I'll send you an email now to show you how. Thank you again and we'll be in touch shortly. All the best, The Employment Hero Team Replied November 2019 --- ### HR made easy - Overall rating: 5/5 - Reviewer: Dearne R. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome. We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team. #### Cons Not so much as liking least but it just took a while to work out which information was where in the menu #### Reasons for choosing Employment Hero We knew of another similar company that had been using E.H, we met with the administrator and once he had shown us all the features and benefits for their business we knew it would be the best fit for us. Our business is growing rapidly and we needed a system that would grow with us, its affordable and easy to manage so clearly an easy choice for us to move to E.H. really glad we made the change. #### Reasons for switching to Employment Hero Time saving and ease #### Vendor response Hi Dearne, Thank you so much for taking the time to review Employment Hero and to provide so much detail about your experiences. We really appreciate it. We're so glad we can help you manage your onboarding and offboarding across seasons and that all your employees love having their employment documents on hand whenever they need them. We look forward to supporting you and the team for many more seasons to come! Thank you again, The Team at Employment Hero Replied May 2020 --- ### Amazing EH platform - Overall rating: 5/5 - Reviewer: Adele A. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Great. I am loving using this platform. I would even consider working for EH one day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to understand and use therefore easy to teach how to use #### Cons KeyPay rosters and cost centres don’t talk talk to certifications #### Reasons for choosing Employment Hero It was so easy to understand and the demo sold me. #### Vendor response HI Adele, Thank you very much for the raving review! This has truly made our day. We're so happy to hear how you've found the platform easy to use and valuable to your business. We really appreciate your support. Many thanks, Yiying @ Employment Hero Replied March 2024 --- ### A timesaving business value HR platform once you get set-up - Overall rating: 3/5 - Reviewer: Olinka C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame. #### Cons Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better. #### Vendor response Hi Olinka, Thanks for your review. I'm glad to hear that our templates and cloud-based onboarding and HR is adding value to your business. We're always working to improve our platform and overall experience, so I have passed on your valuable feedback about the Xero integration to our team. If you'd like to discuss this further, please let me know by emailing info@employmenthero.com. Thank you for your support. Many thanks, Anna Replied June 2022 --- ### Climbing the Ranks - Overall rating: 4/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Employment Hero is a great platform for any small to medium size business to use. The ability to apply self guided implementation to a system that is easy to use is a huge benefit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date. #### Cons The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult. #### Vendor response Hi David, Thanks for your review! It's really great to hear that you're getting so much value from the platform and are finding it so easy to use. We're always working to improve, so I've passed on your feedback to our product team too. Thanks for your support. Many thanks, Anna Replied February 2023 --- ### Misleading Payroll Products - Overall rating: 3/5 - Reviewer: Tim N. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Employment Hero outsources its payroll platform to Paycat, which operates on a separate database and is not fully integrated with Employment Hero's platform. This means it's important to know which tasks should be performed on each platform to avoid issues. If a problem arises with the payroll, Employment Hero's technical support may not be able to fully assist as they are not familiar with the complex design of Paycat's payroll system. Paycat may also refuse to resolve the issue since you are Employment Hero's customer, not theirs. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easily create templates and distribute HR-related documents to employees. #### Cons Human Resources and Payroll software are two distinct products that result in frustration due to their poor integration with one another. #### Reasons for choosing Employment Hero I regretted it. #### Vendor response Hi Tim, Thanks for taking the time to leave us this review. Our payroll platform is owned by us and integrates with our HR platform. In this instance, PayCat would have assisted you to implement your Employment Hero payroll platform, however now this is complete, please direct any questions or concerns to our support team and we'll get back to you ASAP: https://employmenthero.zendesk.com/hc/en-au/requests/new Behind the scenes, we're working on a number of initiatives to enhance and streamline the implementation process and feedback like this is vital to the success of these initiatives. If you'd like to discuss your concerns further, please feel free to reach out to us at info@employmenthero.com. Many thanks, Rosie Replied February 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/employment-hero-profile/reviews/?page=2) --- Employment Hero Reviews, Pros and Cons - 2026 Software Advice